qubemotion

Dude, I'm in the same boat. I sent in a ticket three days ago and got a bot response. It's been six days now, and I still haven't heard anything from a real person. I don't care about making money from this platform. I just want my assets and feedback back. I've used my Fiverr gig with almost 50 great feedback and showcased them to potential clients through Behance and other platforms. Now I can't do that anymore. I took a year off from this platform because of their new business model, but I can't afford to disable my gig for this reason. At least show my gig with its feedback. They're literally screwing up my business.

There's only one definition for customer support in fiverr, there is no customer support at all All tickets take up to a week to get a response and guess what if you reply you wait another week for it. It's better to migrate somewhere else if you care about customer support since fiverr has the worst. It's ironic but they used to be really good, whatever HR did in past years, they just ruined the platform

And it's been 6 days. Just out of curiosity how many of sellers left the platform because of this strange staff? I opened my account before pandemic and started earning right after pandemic. It was never like this, I honestly like this platform and I am mad about how bad it is now. Customer Support was never like this, they're unprofessional as of now and seem like have no empathy, and honestly most of the time it gives me the vibe that they're not happy about giving answers, their writing style is a little aggressive. It wasn't like this at all.

Waiting time maybe

More than 5 days and still no answer Honestly I have never seen a platform in my whole life like this, 5 days is a lot. I hate to say this but this new business model is a big no for any freelancer and buyer, a platform without seller is a platform without buyers.

what kind of business model do they have? 5 days is absurd, I know tickets are hard to deal with but 5 days is not acceptable, we are paying more fees compared to other platforms and we expect a decent service, seller plus is a new way of income for fiverr, no wonder fiverr is on strike of loosing money, they are loosing their long term high quality sellers. anyway I have to wait and see what is the reason, for now I think there's a big issue within the fiverr after their new ranking system. That's just disappointing to see.

My account has been flagged after 3-4 years being in the platform Unfortunately I am not eligible to work here and there is no clear reason behind this, I opened a ticket however based on my last experience I do not expect to have an answer at least for 5 days even though this is an urgent matter. So I opened a ticket and after some days I behaved a little harsh but not rude at all, here is exactly what I said in my ticket after 3 days of no response: and then this one in nest day: after discussing the issue here on forums and bringing that up with users I had reply which I find a little strange after 5 days, I know i was a little harsh but I did not act bold or rude, here is the reply: a week after this ticket and after 4 years of being a seller here my account has been flagged and I can not sell anymore. I have opened a ticket for this issue but regarding what has happened and not giving me any specific reason of why I am flagged I suspect staff or system itself found my ticket rude and against ToS. I genunly am disapponted now and honestly asking for help.

Funny thing this situation got even worse after AI innovation, it's not only fiverr to be fair and I had this very experience with Amazon VPS and Microsoft VDS, all thanks to AI and laying off staff. I hope fiverr didn't lay off support staff and only if thy did that I can see why this has happened.

How long should it be for non seller plus users if not 72 hours?

I haven't check that yet, all I know funds are being cleared. I onece had a late order so I am trying to prevent it again, specially this order since we were both satisfied

Thank you very much, Kesha, for the update. I truly appreciate it. Additionally, thank you for the advice you provided. I actually sent a new message just an hour ago, so you are correct about the queue.

Thanks for your answers. Still, I hope Fiverr finds my excuse reasonable. Like I said, I don't understand if they don't accept it. It was just another experience to extend delivery times in such cases to more than a week.

I actually did it and even extended it for two days. I kindly asked my client and informed him of the situation, but it still wasn't enough, as different time zones and weekends made it a bit complicated. I understand if Fiverr doesn't accept my excuse here, but I still wanted an answer from them as to whether this is possible or not.

Lol, I've always been a bit of a hothead, but you're right, mistakes happen and we're all human. 😅🤷‍♂️ It's just not cool to be intentionally rude or disrespectful. I hope they eventually respond, but I'm not holding my breath. ⌛️🤷‍♂️

It's absurd, we are paying 20% fee on each prder and even tips and still have worst support compared to pther major platforms