raichandmk Posted October 28, 2020 Share Posted October 28, 2020 Hi,My account got hacked and hacker deleted all my gigs and also sent spam messages to my buyers. He also placed an order to a seller without any reason.Is there any way I can get my gigs back?Thanks Link to comment Share on other sites More sharing options...
arnukas Posted October 28, 2020 Share Posted October 28, 2020 Hi.It’s sad that you’ve been hacked. We really can’t help you, and unfortunately, you won’t be able to backup your Gigs, unless you create them once again from scratch.You can try to contact CS, but they will most likely not be able to help you neither.Always make sure to enable 2FA to be more secured, and don’t show your password to anyone. Link to comment Share on other sites More sharing options...
raichandmk Posted October 28, 2020 Author Share Posted October 28, 2020 Hi.It’s sad that you’ve been hacked. We really can’t help you, and unfortunately, you won’t be able to backup your Gigs, unless you create them once again from scratch.You can try to contact CS, but they will most likely not be able to help you neither.Always make sure to enable 2FA to be more secured, and don’t show your password to anyone.Hi,Thanks for your response. I had my 2FA enabled. but it seems like he hacked my computer. I have written to CS hope they have backup Link to comment Share on other sites More sharing options...
joyustcian Posted October 28, 2020 Share Posted October 28, 2020 so sad to see that. keep your account secure from next time Link to comment Share on other sites More sharing options...
zobair_zob Posted October 28, 2020 Share Posted October 28, 2020 Hi,Thanks for your response. I had my 2FA enabled. but it seems like he hacked my computer. I have written to CS hope they have backupWhat is the meaning of 2FA ? Link to comment Share on other sites More sharing options...
zobair_zob Posted October 28, 2020 Share Posted October 28, 2020 so sad to see that. keep your account secure from next timeHow I keep my account secure ? Please give me your opinion. Thanks Link to comment Share on other sites More sharing options...
shairaamjad Posted October 28, 2020 Share Posted October 28, 2020 i feel sorry for you 😦 Link to comment Share on other sites More sharing options...
bestybithi_1 Posted October 28, 2020 Share Posted October 28, 2020 It’s sad that you’ve been hacked. 🙁 Link to comment Share on other sites More sharing options...
Alex.M Posted October 28, 2020 Share Posted October 28, 2020 have you opened any suspicious files that a potential buyer sent ? Maybe an .exe file or .bat file or anything like that ? Some of them might look like pictures but they are actually executable files Link to comment Share on other sites More sharing options...
raichandmk Posted October 28, 2020 Author Share Posted October 28, 2020 have you opened any suspicious files that a potential buyer sent ? Maybe an .exe file or .bat file or anything like that ? Some of them might look like pictures but they are actually executable filesI don’t know… but my main concern here is my Gigs… I had positive reviews on them and now they all are gone Link to comment Share on other sites More sharing options...
sirleewho Posted October 28, 2020 Share Posted October 28, 2020 I don’t know… but my main concern here is my Gigs… I had positive reviews on them and now they all are goneTry submitting a ticket to CS regarding this. Hope they will give a broad information regarding your current issue.But this is extremely bad situation. Link to comment Share on other sites More sharing options...
Alex.M Posted October 28, 2020 Share Posted October 28, 2020 I don’t know… but my main concern here is my Gigs… I had positive reviews on them and now they all are goneContact support,they will investigate… Not sure how can this be solved if the gigs are deleted though… Link to comment Share on other sites More sharing options...
shamsulhuda310 Posted October 28, 2020 Share Posted October 28, 2020 How I keep my account secure ? Please give me your opinion. ThanksTwo Factor authentication (2FA) like- mobile/ Email verification Link to comment Share on other sites More sharing options...
raichandmk Posted October 28, 2020 Author Share Posted October 28, 2020 Contact support,they will investigate… Not sure how can this be solved if the gigs are deleted though…I’ve told them everything… hope they get back to me soon Link to comment Share on other sites More sharing options...
ithabibbd Posted October 28, 2020 Share Posted October 28, 2020 What is the meaning of 2FA ?2FA means 2 factor authentication, It’s can be sms or email verification. when anyone will try to login your ac you will get a code by sms or email for login. Link to comment Share on other sites More sharing options...
shahareja_dev Posted October 28, 2020 Share Posted October 28, 2020 It’s So Sad 😭. Keep the secure account from next time Link to comment Share on other sites More sharing options...
sadia_afrin Posted October 28, 2020 Share Posted October 28, 2020 @raichandmkFeel sorry for you 😔 Link to comment Share on other sites More sharing options...
career_enhancer Posted October 28, 2020 Share Posted October 28, 2020 So sad:cry:😢… Link to comment Share on other sites More sharing options...
developerhabiib Posted October 29, 2020 Share Posted October 29, 2020 Keep secure from next time brother. Link to comment Share on other sites More sharing options...
devsakwib Posted October 29, 2020 Share Posted October 29, 2020 You need to use 2 factor Authentication… Gig is very important in a acoount…you can knock in fiverr support… But they may not be give back… Link to comment Share on other sites More sharing options...
raichandmk Posted November 1, 2020 Author Share Posted November 1, 2020 Fiverr support has reached out and temporarily disabled my account (for my own security).They asked me about details, which I provided them.Now again waiting for their reply. Link to comment Share on other sites More sharing options...
hedayetsaadi556 Posted November 1, 2020 Share Posted November 1, 2020 Fiverr support has reached out and temporarily disabled my account (for my own security).They asked me about details, which I provided them.Now again waiting for their reply.Let us know if you get the gigs back. Link to comment Share on other sites More sharing options...
raichandmk Posted November 10, 2020 Author Share Posted November 10, 2020 Thanks everyone for showing support.Fiverr team was very cooperative and looked into the issue efficiently.Fortunately they were able to recover my gigs. Really appreciate Fiverr CS.Thanks again Link to comment Share on other sites More sharing options...
pure_service Posted November 10, 2020 Share Posted November 10, 2020 Glad to hear that, @raichandmk! 🙂Most of the attacks comes with our own behaviors!💡 TIP - Try to purchase genuine softwares rather than using cracked softwares Link to comment Share on other sites More sharing options...
saminatasneem Posted November 10, 2020 Share Posted November 10, 2020 Thanks everyone for showing support.Fiverr team was very cooperative and looked into the issue efficiently.Fortunately they were able to recover my gigs. Really appreciate Fiverr CS.Thanks againNice Update… Link to comment Share on other sites More sharing options...
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