Sellers should get an "accept order" button

[humanissocial]

Agreed, one buyer placed an order of 3D animation work in my minimal logo gig and i had no option but to cancel the order. 😦

Sorry about that. I know it’s frustrating. I found I had fewer cancellations after increasing my rates and making gig videos that were very clear about what I do and do not do.

[thirteentech]

Sorry about that. I know it’s frustrating. I found I had fewer cancellations after increasing my rates and making gig videos that were very clear about what I do and do not do.

Yeah, i have clearly written that i will create minimal logo but i have noticed that some buyers either do not read that or do not have more idea about different styles of logos.and still to avoid cancellation i tried 3d work too but i know that was never gonna be good enough as i am minimal logo designer. and then buyer starts yelling,threatening for negative feedback and what not. so i strongly thinks that there should be a button too for us for accepting orders.

[kholland65]

It’s up to the buyer to decide how long they’re willing to wait for an acceptance from the seller. If the seller doesn’t respond in a reasonable amount of time, the buyer can just move on to another seller.

All this is not how online sales work.

The first principle of online sales, just like mail order sales, is the speed from the time the buyer decides he wants it to the time he gets it.

This is the main reason people love to buy online. Speed of delivery. No delay between when the decision is made to buy and getting the item.

Sellers need to understand this and try to work within this driving principle.

What you describe will end sales.

Buyers will have time to change their mind about the whole thing. People have zero attention span now.

Yeah I 100% disagree with this assessment. Especially in this type of creative and service oriented line of work that many of provide. This isn’t an impulse buy on amazon. And again, as others have stated, the current system doesn’t do anything to help this issue, because a buyer can place an order as fast as they want, but if their files are not in order I can deliver them the product anyway. The only reason I would cancel/reject an order would be for a reason that prevents me from completing the work, in which case no amount of speed to order is going to change the final result.

[markmaglioli]

I completely agree. But we can block a buyer if we want to.

[pictishwitch1]

I completely agree! I’m dealing with a buyer who obviously didn’t read the “Please contact me before ordering” starred and highlighted section of my gig description, and ordered anyway. To make matters worse, he won’t answer any of my questions about his order, virtually guaranteeing that I’ll get my first negative review.

[kholland65]

I completely agree! I’m dealing with a buyer who obviously didn’t read the “Please contact me before ordering” starred and highlighted section of my gig description, and ordered anyway. To make matters worse, he won’t answer any of my questions about his order, virtually guaranteeing that I’ll get my first negative review.

This happens to me quite frequently. The first line in my gig description is bold and highlighted and says to not place an order before contacting me. My FAQ says the same, yet I still get buyers just place orders without talking me only for me to find out they don’t have correct files or are asking for something I don’t do.

Recently I even had a buyer that did contact me first, I asked a few questions to determine if I was able to do the work and before getting a reply, they just placed an order, only to find out the files were not at all the type of files I needed to do my job. I also had a buyer who placed and order, then proceeds to tell me what they wanted might not be possible (it wasn’t), so I had to immediately cancel the order.

[kholland65]

Maybe instead of Accept/Reject there should be a Counter/Report feature.

Counter allows you to renegotiate the price and indicates to Fiverr that you see something off with the order and are trying to make amends with the buyer. “Hey, your script has X words, but you’re only paying for Y. The price for what you want is $N.”

It is then placed on the Buyer to Accept, Negotiate, or Cancel the order, not affecting your Cancellation rate.

If the Buyer gets too demanding or tries to get more after they’ve accepted your Counter, then you can Report to Fiverr that the Buyer’s expectations are out of line and they can review and cancel the order on their end if they agree with you.

The problem with that is CS initiated cancellations still count against you. The idea is to 100% prevent buyers from placing orders you do not approve.

[kholland65]

Hi Everybody! Wow, some great points added since I visited last. :star_struck:

CONSIDER THIS:

💥 Fiver makes money on the order commencing.

💥 Fiverr also makes money on cancellations.

💥 Fiver also makes money on Add-Ons – that’s right, if your Buyer would like to fund an Add-On then she/he will have to pay AN ADDITIONAL FEE on top of the cost of the Add-On. Even though the Buyer has already paid a fee for the original order, she/he will be charged AGAIN for any additions.

:man_student:t4: Seasoned Buyers know this,

and that’s why they START with a message to the Seller. 💯

And that friends, is why it is highly important to encourage your potential Buyers to MESSAGE FIRST.

Advertise on your gig page that you are happy to write up a Custom Offer. This takes more time of course – but think about what a better experience it is when the Buyer and Seller are aligned in advance.

Happy Selling! ☀️

We all do that, but many buyers still don’t read.

[visualstudios]

This happens to me quite frequently. The first line in my gig description is bold and highlighted and says to not place an order before contacting me. My FAQ says the same, yet I still get buyers just place orders without talking me only for me to find out they don’t have correct files or are asking for something I don’t do.

Recently I even had a buyer that did contact me first, I asked a few questions to determine if I was able to do the work and before getting a reply, they just placed an order, only to find out the files were not at all the type of files I needed to do my job. I also had a buyer who placed and order, then proceeds to tell me what they wanted might not be possible (it wasn’t), so I had to immediately cancel the order.

Increase prices until nobody orders without contacting you first, and make it clear that the prices are negotiable if they talk to you. Unfortunately that’s the only option that seems to work.

[jakublibera]

I’m in favor, I think it’ll put the seller in power again. I’ve heard nightmares of buyers bullying the seller with the algorithm…

[pablometalcl]

still waiting for this!!!

[anon83270817]

You are right bro!!! I agree with you.

[avextor]

Or we could have refunds without penalty like we did before. If no work has been delivered, why should a refund hurt our order completion rate?

Right now I’m scared because my order completion rate is 90%. I’ve had 3 refunds since October, and 30 orders (last 30 days). So I get the math, 3 is 10% of 30, but it’s not right. Fiverr doesn’t want us to refund, but a buyer can keep demanding modifications or refunds until the order is marked complete. Then you reach out to CS, and they tell you to work with your buyer. What if your buyer doesn’t want to work with you? That’s why I just give up and refund, what choice do I have?

@fastcopywriter you’re right, the last order i got bad rating just because i don’t deal with any of refund.

[avextor]

This buyer places 12 identical orders with 12 sellers at the same time and whoever gets there to accept it first wins the order. Great idea

Why not? If the buyer sent identical requests to 12 sellers, it means that the buyer deems all these 12 sellers WORTHY of working with the buyer on the order. So, I don’t see the folly in that. 🙂 If the buyer thinks all 12 sellers are equally capable, who are we to interfere with the buyer’s decision?

Meanwhile a new more devastating crop of bugs in the system appear where it all malfunctions and all 12 get to accept the order and all hell breaks loose

Well, that’s not on me; it’s up to Fiverr how they implement it. They can make it so that once a seller accept’s the buyer’s order, all other similar requests which have already been placed by the buyer (with the other sellers) get canceled. We are merely discussing the pros/cons of a particular system at this point and not necessarily the actual logistics of making said system a reality.

@hanshuber16 it called spam and can leading into scam, broken loyalty and trust, it’s a cancer can’t be tolerate. :roll_eyes:

[avextor]

It’s so frustration when a customer places an order, ask you to do something way outside what you offer for you gig, and then they rate you horrible. One of the biggest flaws with Fiverr.

@ajmboarding I ever had this type of buyers.

[studiochamp]

Like if you want “Accept/reject the order button”

[fastcopywriter]

@fastcopywriter you’re right, the last order i got bad rating just because i don’t deal with any of refund.

you’re right, the last order i got bad rating just because i don’t deal with any of refund

It’s why the level system puts us in a bad situation. If we deliver, we might be punished with a bad review. If we refund, we’re punished with a lower order completion rate.

My suggestion would be to only do gigs where 99% of your buyers like your work, maybe 98% in some cases. If you have a gig that makes you a lot of money but 10 people out of 100 give you a bad review, that’s a dangerous gig.

[rainbowchazer]

Hell yeah! 😍

I don’t want to write about some topics. They’re too specialist for me and I always get low reviews whenever I am asked to write about them. Examples: gambling, cryptocurrency, vaping/smoking, concealed/open carry. Plus in some places in the world, things are legal that are not in other places, and that could cause a big problem.

If every buyer had to pitch their work by messaging first, we sellers would have the option of checking out their previous history and any feedback left by previous sellers. Then we could advise whether we would accept the order or not accordingly.

[eugeniamaria5]

I don’t see how it’s going to be any different if they were to add an accept/decline button.

I think only you should have that button so you can tell us how it works for you. You can test it out.

we are all supposed to be free lancer, therefore, if we wanted a boss to give us orders, scold us and shout at us, we would simply look for a job for a minimum salary, but the reality is that we all have a talent or several talents and the buyers need those talents, in short, if the buyers have the option to reject our work and to qualify us badly, we need the same options, I think the balance has been a bit unbalanced so far.

[misscrystal]

we are all supposed to be free lancer, therefore, if we wanted a boss to give us orders, scold us and shout at us, we would simply look for a job for a minimum salary, but the reality is that we all have a talent or several talents and the buyers need those talents, in short, if the buyers have the option to reject our work and to qualify us badly, we need the same options, I think the balance has been a bit unbalanced so far.

if we wanted a boss to give us orders, scold us and shout at us

You are self employed and need to know how to handle people who are difficult. Most buyers don’t do what you are describing.

[fastcopywriter]

we are all supposed to be free lancer, therefore, if we wanted a boss to give us orders, scold us and shout at us, we would simply look for a job for a minimum salary, but the reality is that we all have a talent or several talents and the buyers need those talents, in short, if the buyers have the option to reject our work and to qualify us badly, we need the same options, I think the balance has been a bit unbalanced so far.

if we wanted a boss to give us orders, scold us and shout at us, we would simply look for a job for a minimum salary

You don’t have bosses, you have clients. Clients can be nasty, if they break the rules, you can even report them, of course, I prefer to get paid so I’m not going to report anyone unless the behavior is truly egregious.

Besides, driving for Uber and Lyft have made me appreciate my clients on Fiverr a lot more. I’m not saying every passenger is a jerk, but how would you feel if someone gets in your car without even saying “good morning”? Like you’re beneath them? That’s not even the worst of it, there are passengers who will yell at you if you take the wrong turn. Of course, you can yell back, you can even be rude, but that’s not going to make you any more money.

If every buyer had to pitch their work by messaging first,

It doesn’t work that way, on any website. In the bidding sites, it’s sellers who bid, not buyers. Nobody competes to hire a graphic designer, but designers bid to get hired.

Besides, you’re gonna get bad orders from very nice and polite people. There’s nothing you can do to stop them. You never know who you’re dealing with until you deliver the order, that’s why I’m no longer using “Deliver Now” until messaging the buyer, and writing something like

"This is my work so far, do you need any changes? If you don’t, I’ll make my final delivery."

This has improved my ratings. This gives buyers pause, and prevents them from giving me a horrible rating right away. Also gives me the opportunity to issue a refund, although that hasn’t happened since I started doing this.

[avextor]

if we wanted a boss to give us orders, scold us and shout at us

You are self employed and need to know how to handle people who are difficult. Most buyers don’t do what you are describing.

@misscrystal Yeah, agreed with you, some of them also not read my gig’s description. The funny thing is some of them came with their own prices, lol. By the way, it’s fun for me to be a seller in here on Fiverr, maybe the buyers would like to try to be a seller one day 😉

[shahriar_shihab]

yes, its helps for all

[kultureddev]

In game development, the project scopes can be wildly different. This kid, seemingly 18 years old put in an order and started the timer for the minimum dollar value on my gig even though it was a very large contract that would have taken multiple days of work. I offered to chat about the contract, no response. I put in a price dispute, he rejects the dispute and then puts in his own cancel request. Never even sent me a message! No my rep has gone down because of children like this.

[otractic]

This should be added, sometimes I have no idea that I even got an order and the timer is already ticking, and sometimes the buyer doesn’t provide enough information to start working properly.

It gets annoying, but Fiverr does nothing about it.