asadkhalid88 Posted February 1, 2018 Share Posted February 1, 2018 Hello just now i woke up and see fiverr cancel automatically two orders that i deliver 4 months ago to my client with full of its source code as well as upload the app over IOS store and client leave 5 star feedback to meI think buyer apply charge back of its credit card because now his account is also remove by fiverrwhat is wrong with me? just lost my funds there is no protection for me? after 120 days buyer cancel both orders and now my balance is -2300$i deliver him all the work all source files upload app over itunes and he was happy with my all workbut now how fiverr can cancel my orders without asking methank you Link to comment Share on other sites More sharing options...
shubhamdahale Posted February 1, 2018 Share Posted February 1, 2018 didnt you withdraw your funds? because usually after delivering order its get completed after 3 days and you see your funds as balance and you can withdraw them Link to comment Share on other sites More sharing options...
miiila Posted February 1, 2018 Share Posted February 1, 2018 That’s hard. Collect your evidence of delivery, screenshots of the product on iTunes, 5 *star rating and anything that proves that you delivered what the customer and you agreed on in the order, and send it to support with your ticket.Stay calm and polite with support too, it’s not their fault but your customer’s.Regarding the post above mine, no, you can’t withdraw after 3 days, clearance is 14 days/7 days for TRS after completion, only then you can withdraw.Plus, you can get a negative balance if a buyer does a chargeback, and unless you can settle that with support, it means you will be working off your customer’s debt if you intend to keep working on Fiverr after that.Oh, another thing, I assume, with orders as high as that, you are paying taxes, find out how to write that off, in case your efforts to settle this with support won’t help, that might lighten the blow at least somewhat. Link to comment Share on other sites More sharing options...
shubhamdahale Posted February 1, 2018 Share Posted February 1, 2018 That’s hard. Collect your evidence of delivery, screenshots of the product on iTunes, 5 *star rating and anything that proves that you delivered what the customer and you agreed on in the order, and send it to support with your ticket.Stay calm and polite with support too, it’s not their fault but your customer’s.Regarding the post above mine, no, you can’t withdraw after 3 days, clearance is 14 days/7 days for TRS after completion, only then you can withdraw.Plus, you can get a negative balance if a buyer does a chargeback, and unless you can settle that with support, it means you will be working off your customer’s debt if you intend to keep working on Fiverr after that.Oh, another thing, I assume, with orders as high as that, you are paying taxes, find out how to write that off, in case your efforts to settle this with support won’t help, that might lighten the blow at least somewhat.i withdraw money as soon as it get cleared dont keep money in fiverr balace as fiverr wont care about sellers and just punish them for someone else mistake this is wrong Link to comment Share on other sites More sharing options...
neromare Posted February 1, 2018 Share Posted February 1, 2018 I don’t want to be that guy that insults someone, but this sounds fake, I’m sorry. I don’t buy it. I keep my PayPal and my bank account zeroed, always. And I’m pretty sure no one will keep $2,300 in their account for too long.Also, “after 120 days buyer cancel both orders”.How can anyone cancel when it’s delivered? I didn’t think that was possible. Not possible with PayPal either.And I struggled to understand what that meant exactly, but I can’t.“I think buyer apply charge back of its credit card because now his account is also remove by fiverr” Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted February 1, 2018 Share Posted February 1, 2018 I don’t want to be that guy that insults someone, but this sounds fake, I’m sorry. I don’t buy it. I keep my PayPal and my bank account zeroed, always. And I’m pretty sure no one will keep $2,300 in their account for too long.Also, “after 120 days buyer cancel both orders”.How can anyone cancel when it’s delivered? I didn’t think that was possible. Not possible with PayPal either.And I struggled to understand what that meant exactly, but I can’t.“I think buyer apply charge back of its credit card because now his account is also remove by fiverr”Please search the forum for ‘PayPal chargeback’.It’s not the seller’s PayPal account the funds are removed from when it happens, it’s from Fiverr’s and they in turn take it from the seller’s balance, leaving it as a negative amount.Fiverr removes the accounts of any buyers who do PayPal chargebacks.It’s sadly very real, and most definitely not fake.So sorry this happened to you @asadkhalid88 :frowning_face: Link to comment Share on other sites More sharing options...
miiila Posted February 1, 2018 Share Posted February 1, 2018 I don’t want to be that guy that insults someone, but this sounds fake, I’m sorry. I don’t buy it. I keep my PayPal and my bank account zeroed, always. And I’m pretty sure no one will keep $2,300 in their account for too long.Also, “after 120 days buyer cancel both orders”.How can anyone cancel when it’s delivered? I didn’t think that was possible. Not possible with PayPal either.And I struggled to understand what that meant exactly, but I can’t.“I think buyer apply charge back of its credit card because now his account is also remove by fiverr”Also, “after 120 days buyer cancel both orders”.How can anyone cancel when it’s delivered? I didn’t think that was possible. Not possible with PayPal either.If you review PayPal’s ToS, you will find that it’s even possible for up to 180 days.It’s called Buyer Protection.Any of us could find ourselves in OP’s situation anytime, through no fault of ours. Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 Please search the forum for ‘PayPal chargeback’.It’s not the seller’s PayPal account the funds are removed from when it happens, it’s from Fiverr’s and they in turn take it from the seller’s balance, leaving it as a negative amount.Fiverr removes the accounts of any buyers who do PayPal chargebacks.It’s sadly very real, and most definitely not fake.So sorry this happened to you @asadkhalid88 :frowning_face:I have already withdrawn all the amount now my balance is Negative -2300$ and for those who thinks I’m telling lie I’ll upload soon my order cancelled screenshots Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted February 1, 2018 Share Posted February 1, 2018 I have already withdrawn all the amount now my balance is Negative -2300$ and for those who thinks I’m telling lie I’ll upload soon my order cancelled screenshotsI’ll upload soon my order cancelled screenshotsNo need - we believe you! 🙂Hope you can get something sorted with CS - that is such a large amount to lose out on. Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted February 1, 2018 Share Posted February 1, 2018 Really sad to hear that! Unfortunately, this is a loss that (most probably) can’t be undone. The loss is not only money, it’s the time, the hard work, health and all that helped you to make that much money. I always wonder why fiverr takes 20% of our earning if they can’t help us in situations like this. Alas! We sellers are helpless here. Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 Really sad to hear that! Unfortunately, this is a loss that (most probably) can’t be undone. The loss is not only money, it’s the time, the hard work, health and all that helped you to make that much money. I always wonder why fiverr takes 20% of our earning if they can’t help us in situations like this. Alas! We sellers are helpless here.Really sad to hear that! Unfortunately, this is a loss that (most probably) can’t be undone. The loss is not only money, it’s the time, the hard work, health and all that helped you to make that much money. I always wonder why fiverr takes 20% of our earning if they can’t help us in situations like this. Alas! We sellers are helpless here.will fiverr not help me regards to this issue? they ll not entertain me? Link to comment Share on other sites More sharing options...
muhammadfaheem0 Posted February 1, 2018 Share Posted February 1, 2018 Really sad to hear that! Unfortunately, this is a loss that (most probably) can’t be undone. The loss is not only money, it’s the time, the hard work, health and all that helped you to make that much money. I always wonder why fiverr takes 20% of our earning if they can’t help us in situations like this. Alas! We sellers are helpless here.will fiverr not help me regards to this issue? they ll not entertain me?will fiverr not help me regards to this issue?I have already heard many such incidents. Fiverr does not help in case of Paypal disputes. All they do is to remove a buyer’s account who make such disputes and they have already done this in your case too. However, this is not a little amount. I suggest not to lose hope and talk to Fiverr CS. May Allah help you to get your money back ASAP. Link to comment Share on other sites More sharing options...
miiila Posted February 1, 2018 Share Posted February 1, 2018 Really sad to hear that! Unfortunately, this is a loss that (most probably) can’t be undone. The loss is not only money, it’s the time, the hard work, health and all that helped you to make that much money. I always wonder why fiverr takes 20% of our earning if they can’t help us in situations like this. Alas! We sellers are helpless here.will fiverr not help me regards to this issue? they ll not entertain me?Send proof that you delivered what was agreed on to support, don’t assume they won’t help if you didn’t try yet.Like offlinehelpers posted, search the forum, there are posts by sellers who got reimbursed by Fiverr, at least half the amount, I think even more in a couple cases, so don’t give up too soon.Good luck! Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 I don’t want to be that guy that insults someone, but this sounds fake, I’m sorry. I don’t buy it. I keep my PayPal and my bank account zeroed, always. And I’m pretty sure no one will keep $2,300 in their account for too long.Also, “after 120 days buyer cancel both orders”.How can anyone cancel when it’s delivered? I didn’t think that was possible. Not possible with PayPal either.And I struggled to understand what that meant exactly, but I can’t.“I think buyer apply charge back of its credit card because now his account is also remove by fiverr”MR neromare check this screen shot hope you ll be believe it http://prntscr.com/i8l35r Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 Send proof that you delivered what was agreed on to support, don’t assume they won’t help if you didn’t try yet.Like offlinehelpers posted, search the forum, there are posts by sellers who got reimbursed by Fiverr, at least half the amount, I think even more in a couple cases, so don’t give up too soon.Good luck!thank you so much Miila mam for your helpi did the same as you guide above i send them our all conversation 5 star rating review and link of the app that is live over ios store yeti hope to hear positive from them Link to comment Share on other sites More sharing options...
catwriter Posted February 1, 2018 Share Posted February 1, 2018 thank you so much Miila mam for your helpi did the same as you guide above i send them our all conversation 5 star rating review and link of the app that is live over ios store yeti hope to hear positive from themGood luck, and please keep us posted!CS might take some time to respond (24-48 hours, possibly more), so don’t panic if you don’t hear from them today. Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 Good luck, and please keep us posted!CS might take some time to respond (24-48 hours, possibly more), so don’t panic if you don’t hear from them today.Sure brother i ll keep you all guys updated as soon as i hear from them Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 @misscrystal Mam any suggestion ? can you help me regards to this issue ? Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 I am feeling too much bad i want to Cry what happen to me i have on pending 2500$ but they will be automatically deduct by fiverr becasue my balance is already in Negative i have to submit my final semester dues on 5th Feb Link to comment Share on other sites More sharing options...
asadkhalid88 Posted February 1, 2018 Author Share Posted February 1, 2018 will fiverr not help me regards to this issue?I have already heard many such incidents. Fiverr does not help in case of Paypal disputes. All they do is to remove a buyer’s account who make such disputes and they have already done this in your case too. However, this is not a little amount. I suggest not to lose hope and talk to Fiverr CS. May Allah help you to get your money back ASAP.brother it is not paypal dispute it is buyer credit card charge back Link to comment Share on other sites More sharing options...
miiila Posted February 1, 2018 Share Posted February 1, 2018 I am feeling too much bad i want to Cry what happen to me i have on pending 2500$ but they will be automatically deduct by fiverr becasue my balance is already in Negative i have to submit my final semester dues on 5th FebDon’t feel too bad, this situation s*cks, of course, but perhaps try to focus on feeling proud that you do such good work that you already have so much in pending clearance that it would cover that amount.At least, you discovered Fiverr and obviously made good use of the opportunities it offers, unlike many others.I hope support will react soon enough, and help, though, of course! You’re doing great, don’t let this down your spirits too much. 🙂 Link to comment Share on other sites More sharing options...
irshan_cool Posted February 1, 2018 Share Posted February 1, 2018 I am feeling too much bad i want to Cry what happen to me i have on pending 2500$ but they will be automatically deduct by fiverr becasue my balance is already in Negative i have to submit my final semester dues on 5th FebI hope you will receive a positive feedback from CS.Looking forward to see the feedback till you post it on this forum.Its really Grate instructions from “miiila” Link to comment Share on other sites More sharing options...
neromare Posted February 1, 2018 Share Posted February 1, 2018 Please search the forum for ‘PayPal chargeback’.It’s not the seller’s PayPal account the funds are removed from when it happens, it’s from Fiverr’s and they in turn take it from the seller’s balance, leaving it as a negative amount.Fiverr removes the accounts of any buyers who do PayPal chargebacks.It’s sadly very real, and most definitely not fake.So sorry this happened to you @asadkhalid88 :frowning_face:I got it now. Thanks. I already know you can’t open a dispute in PayPal against Fiverr. Cos’ it’s against Fiverr’s rules. But it’s still fake news. You can’t open a dispute in PayPal after 45 days from the purchase date. 😉 Link to comment Share on other sites More sharing options...
Guest offlinehelpers Posted February 1, 2018 Share Posted February 1, 2018 I got it now. Thanks. I already know you can’t open a dispute in PayPal against Fiverr. Cos’ it’s against Fiverr’s rules. But it’s still fake news. You can’t open a dispute in PayPal after 45 days from the purchase date. 😉It’s definitely 180 days.https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-securityStill not fake! 😉 Link to comment Share on other sites More sharing options...
neromare Posted February 1, 2018 Share Posted February 1, 2018 It’s definitely 180 days.https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-securityStill not fake! 😉Whaaaat. Last time I checked, a few months ago, it was 45 days. That’s weird. But cool in the same time. Protects buyers at least. They changed their terms I guess. I opened a lot of disputes during my stay in PayPal.I’m taking my words back, and sorry! ✌️ Link to comment Share on other sites More sharing options...
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