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Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

The client thanked me for the delivery, asked a couple of questions, and one month later rated the order. Rating 2/5 Alex did a CRO audit on one of my clients website, the audit was repeating the same things again and again and did not go into depth on how the website could be actually improved. This is my reply to this rating : Maybe the client did not like the audit for the price that you charged him... This is the reason why I don't like to work for agencies... I prefer to work for the final client. With over 200 audits, you are the first one to be so hard on the rating, leaving such a review after one month without answering my messages after you asked for a couple of questions. Really disappointed experience. This unique experience make my service go from 5.0 to 4.9 which is always kinda irritating.

I have the same experience! I have 5.0 rating, no cancellations, no conflicts, no complaints etc. April has been my best month on Fiverr order and revenue-wise, with repeat business from some customers. And yet my success score went from 8 to 6. It says Communication and Customer Satisfaction are impacted negatively, but all of my customers are happy with me and I've not had any issues. I've contacted support twice and twice I got copy-paste replies from what's already on the website. I think that having this arbitrary system with no transparency is awful, especially since it does not reflect reality. I feel like Fiverr wants us to constantly bother customers with messages, but I get my tasks and requirements on day 1 and then deliver their order completed, the nature of my work is not one where I need to constantly send updates and follow up questions to clients and usually, I get the info I need from the documents and links they send me. I was also wondering if communicating with them in other languages affects this, but I'm multilingual and being able to communicate with my clients in their language should be a plus, not a minus.

But when the success score is what is impacting visibility and new orders, it's not enough to just go with the flow. I have 5.0 rating, no cancellations, no conflicts, no complaints etc. April has been my best month on Fiverr order and revenue-wise, with repeat business from some customers. And yet my success score went from 8 to 6. It says Communication and Customer Satisfaction are impacted negatively, but all of my customers are happy with me and I've not had any issues. I've contacted support twice and twice I got copy-paste replies from what's already on the website.I think that having this arbitrary system with no transparency is awful, especially since it does not reflect reality. I feel like Fiverr wants us to constantly bother customers with messages, but I get my tasks and requirements on day 1 and then deliver their order completed, the nature of my work is not one where I need to constantly send updates and follow up questions to clients and usually, I get the info I need from the documents and links they send me. I was also wondering if communicating with them in other languages affects this, but I'm multilingual and being able to communicate with my clients in their language should be a plus, not a minus.

Rent is fixed cost. I would never rent anything that charged a % of anything. That's my issue with taxes as well, btw. It's total bs, should be a bill like any other. My electrical and water bill do not depend on how much I make - they depend on how much I spend.

Hi, This might interest people who are VAT registered in the UK, and provide Gigs to firms in the UK I used to do consultancy for a firm in Japan, I invoiced them without VAT as they are off-shore. When the VAT inspector came around he tried to get me to pay £5000 and a massive fine to cover the VAT I was "meant" to have charged them. They argued and argued until I got a very expensive TAX accountant involved and he said "because I was actually in Japan, delivering the work but raising invoices in the UK everything was OK and the VAT people backed off". That cost me £2000 to sort out. Now I am on Fiver I am selling to UK buyers, and working in the UK I would have a really big shlt-show to deal with including a £'000 fine which if I didn't pay I would have to move into a "His Majesties Hotel" for a year or so. Has anybody tested the "well I actually work for Fiverr, and they are in Israel line" with the VAT people and got things settled without any unpleasantness, or am I the only freelancer who works outside the IR35 for a living and has a VAT registered company to operate out of? Please share experiences, I just charge my clients VAT and offer a receipt at the moment so they can claim it back from VAT man. Regards Rich

I have a response from CS. I'm afraid there is no good news. I like the last line, which seems to suggest that even if I cancel, I may still be charged, but that's OK because there will be a refund. Well, I think that's me cancelling. I hope your "price alignment" is worth it, because there's a post about SP on Reddit and last I checked, the majority of responses were "it's not worth it" or "just get it for a month then dump it to fix your KW, it's not worth it" or "I'm a TRS and I've never used it because it's not worth it". I believe they're talking about the $19 program. I doubt very few people think paying ~$80 because your SM is too busy to have a 10-minute call with you until 6 weeks later isn't worth it either. New idea: Why don't SMs have "gigs" on the "Fiverr marketplace" where sellers can leave their "honest feedback" about value for money, timeliness, all of that stuff. No? I wonder why. Personally, I think it's crazy to get SP for a month to fix your keywords, since you get, what... a bunch of HIGH HIGH HIGH HIGH data points to help you decide which keyword is best? Come on, Google only limited its Adwords data to push everyone to the paid program. That wasn't popular, but it makes more sense than charging people for completely nerfed information. tl:dr: I ain't payin, some other poor soul can pay $40 for chatgpt copypasta.

Isn't it odd that Fiverr's best advice is to communicate to buyers before a gig - and then to gate that action behind Seller Plus Premium, a "nice to have" and "non-essential" feature that costs $39pcm? Or $19, as it is illegally (according to EU law) being advertised on my page. I've bought this up with customer support and they said it was a "visual discrepancy" and that they would get back to me when it was fixed. That was a few days ago. Well, in a few more days, if it is not fixed and some people get the wrong price and live in the EU.... If I had written this article, I would be checking to see if we want to promote SPP and writing this to suggest that it isn't essential but can impact the end price of the order since you can upsell pre-ordering. But does this article do that? No. It just crashes into a wall and reveals a slice of Fiverr greed - and inadvertently reveals that staff are more than aware that sellers being unable to force discussions before ordering creates a lot of problems that end up sucking away a lot of CS time. What really tickles me is that SP is mentioned at the end of this article, but that there's a whole missed opportunity. I'm not going to talk about SPP, because that wasn't introduced until Feb 18th, almost 3 weeks after this was published. But for now, this article from Fiverr incorrectly states that SP (basic) members have a success manager. Again, maybe Fiverr should think about hiring a writer who happens to be an expert on Fiverr, freelancing, and does research and can nitpick (or henpeck) articles to death? There's no point telling sellers to contact CS for help with an order sagging under the weight of project creep, since CS will say "talk it out". I can go on. Then again, I do understand this was a 2023 content marketing strategy that has since been replaced by asking people what their favorite drink is. Either the great well of Fiverr-specific topics has dried up or the company is trying to be more "relatable". I would say that this is semi-succeeding, but more of a plaster over the serious issues on the platform. And content marketing strategies should include updating old articles which are wrong to avoid confusing users. As I said, article is very out of date. But at least it isn't illegal. Unlike this: Fiverr is perennially out of date, it would seem. Of course, this may simply be that changing this pricing - which is for a maximum of 200 people only, as it was a "locked in price until cancellation" <--- There's that EU consumer law again <---- may not have been seen as an "economically viable move" when coders have so many other broken things to fix on Fiverr. So. Fiverr will claw back an extra $4,000 from 200 sellers pcm as a "price alignment", and apparently the loss of trust from 200 sellers it deemed its best - the ones who were invited to SP before anyone else because they already had free success managers, which suggests they were the top earners for the company.... I mean... I am not a business visionary, but Fiverr appears to value the trust and its relationship with sellers incredibly cheaply. It's either that, or there are serious financial issues at Fiverr that aren't quite visible just yet. Between breaking consumer law and most likely EU AI law (not in effect yet), it paints a picture. I still haven't decided whether to cancel. But you can bet that I will be kicking up a fuss on May 18th if I'm charged $39 when it is advertised as $19 - the price to which I agreed based on very specific terms. On the other hand, I could buy something useful with $39, like a miniature batmobile that was made in China. The paint will flake off as soon as you touch it and the glue will dry out a week later, but it still offers more value than Fiverr's SP program - that this article reveals is nothing more than a cynical cash grab that sellers need to do its own recommended best practice and help CS not be overloaded all the time. But as former CS agents on Glassdoor have said, CS is just a tacked on afterthought for appearances sake, and agents who try to do things get fired. Still, I expect you know all that.

And, program page is still showing the old price!! (twice)

Reminds me that I made a topic that included the subject of pricing that wasn't approved earlier. Why not? It involves AI and Fiverr so I would have thought it would have been fine. It is relevant, because I will refer to it below. And, eventually, if someone sees fit to accept my writing - not AI, sadly - I can link the two up. This article forgot considering the tax man 🙂 It's also worth noting that a consumers generally don't enjoy paying "extra" for a service and that many sellers use package prices as a bait and switch pricing model, getting clicks with low prices then springing the "real price" later on. That's when they're not scrabbling to pull them away from the platform. Of course, gig extras were only introduced as a way to help sellers charge more than $5 in the first place because sellers were demanding it, what, 10 years ago? Make note of that. Gig extras were there to increase the value of $5 gigs. Wouldn't it make more sense - you'll need to refer to the topic I created that is languishing somewhere among the Thai love spell spams and other assorted rubbish - to just eliminate gig extras altogether? Since realistically, they've moved from "helping sellers to charge more" to "locking essentials behind a hidden price wall". You know that I am correct on this because Fiverr has had to enforce certain gig extras as mandatory as well as category pricing minimums. You also know that complaints about this are not uncommon. So why not shake it up? Why not use AI to "price competitively"? Remember the little extra tip in that topic I posted on top of GPT's suggestion? That's right, Fiverr has control of the algo and can give things a nice bulky weight at the higher end. It's basically the same as the "must charge $80 for websites" policy, but more subtle and gradually pulling the marketplace up. Like your Investors Reports tell people, Fiverr is aiming upmarket and AI is its big love. Was that idea so terrible that my post could not be published and discussed with the community? I'll ignore that the conclusion reads more like an introduction and also basically tells sellers that bait and switch is kinda OK because it's "attractive" to price your gigs low and hide the good stuff behind gig extras. You don't need me to tell you how many sellers will read this and come to the wrong conclusion. Don't worry, I don't expect anyone to read this. It's intelligent and insightful - if somewhat critical - commentary that points out the flaws in Fiverr's content marketing strategy on a necropost - not exactly the raison d'être for this forum or indeed any of Fiverr's recent moves. One final point: this article was written just over a year ago. Since then, 200,000 buyers have left. Has Fiverr not considered that as AI improves and becomes even more user friendly, this trend will only worsen? Repeat after me: complex AI services can easily be performed by a GPT agent in the near future. Without the wait - and at a cost that probably equals 1 gig for 1 small thing each month. During the industrial revolution, small businesses all got swallowed up by factories. Eventually, what happened was that capitalism found that these "old fashioned" products that were "hand made" could be charged at a premium because they were "artisan" rather than factory made. History may not repeat, but it often rhymes. Another little industrial revolution era factoid for you: we only have the 5-day workweek because prior to that, factory owners were working people to the bone 7 days a week. As it turned out, this was bad for their mental and physical health. The weekend is a modern invention of capitalism. Workers in the Middle Ages had many more holidays than we do today. And what we're actually seeing with platforms like Fiverr is a neo-feudalism that also mixes in the worst bits of classical, industrial-era capitalism. All those rights won over the course of the 19th and 20th centuries are slowly being eroded. Again, Fiverr does note that a unionization of freelancers would threaten its business model. It's in the investor docs. If nobody at Fiverr can see the toweringly huge elephants lumbering in the room around it, then this company is doomed.

Reminds me that I made a topic that included the subject of pricing that wasn't approved earlier. Why not? It involves AI and Fiverr so I would have thought it would have been fine. It is relevant, because I will refer to it below. And, eventually, if someone sees fit to accept my writing - not AI, sadly - I can link the two up. This article forgot considering the tax man 🙂 It's also worth noting that a consumers generally don't enjoy paying "extra" for a service and that many sellers use package prices as a bait and switch pricing model, getting clicks with low prices then springing the "real price" later on. That's when they're not scrabbling to pull them away from the platform. Of course, gig extras were only introduced as a way to help sellers charge more than $5 in the first place because sellers were demanding it, what, 10 years ago? Make note of that. Gig extras were there to increase the value of $5 gigs. Wouldn't it make more sense - you'll need to refer to the topic I created that is languishing somewhere among the Thai love spell spams and other assorted rubbish - to just eliminate gig extras altogether? Since realistically, they've moved from "helping sellers to charge more" to "locking essentials behind a hidden price wall". You know that I am correct on this because Fiverr has had to enforce certain gig extras as mandatory as well as category pricing minimums. You also know that complaints about this are not uncommon. So why not shake it up? Why not use AI to "price competitively"? Remember the little extra tip in that topic I posted on top of GPT's suggestion? That's right, Fiverr has control of the algo and can give things a nice bulky weight at the higher end. It's basically the same as the "must charge $80 for websites" policy, but more subtle and gradually pulling the marketplace up. Like your Investors Reports tell people, Fiverr is aiming upmarket and AI is its big love. Was that idea so terrible that my post could not be published and discussed with the community? I'll ignore that the conclusion reads more like an introduction and also basically tells sellers that bait and switch is kinda OK because it's "attractive" to price your gigs low and hide the good stuff behind gig extras. You don't need me to tell you how many sellers will read this and come to the wrong conclusion. Don't worry, I don't expect anyone to read this. It's intelligent and insightful - if somewhat critical - commentary that points out the flaws in Fiverr's content marketing strategy on a necropost - not exactly the raison d'être for this forum or indeed any of Fiverr's recent moves. One final point: this article was written just over a year ago. Since then, 200,000 buyers have left. Has Fiverr not considered that as AI improves and becomes even more user friendly, this trend will only worsen? Repeat after me: complex AI services can easily be performed by a GPT agent in the near future. Without the wait - and at a cost that probably equals 1 gig for 1 small thing each month. During the industrial revolution, small businesses all got swallowed up by factories. Eventually, what happened was that capitalism found that these "old fashioned" products that were "hand made" could be charged at a premium because they were "artisan" rather than factory made. History may not repeat, but it often rhymes. Another little industrial revolution era factoid for you: we only have the 5-day workweek because prior to that, factory owners were working people to the bone 7 days a week. As it turned out, this was bad for their mental and physical health. The weekend is a modern invention of capitalism. Workers in the Middle Ages had many more holidays than we do today. And what we're actually seeing with platforms like Fiverr is a neo-feudalism that also mixes in the worst bits of classical, industrial-era capitalism. All those rights won over the course of the 19th and 20th centuries are slowly being eroded. Again, Fiverr does note that a unionization of freelancers would threaten its business model. It's in the investor docs. If nobody at Fiverr can see the toweringly huge elephants lumbering in the room around it, then this company is doomed.

I'm fine with the pricing, I think it's a pretty fair deal tbh. They've charged me the $39, even though my account is restricted 😅

I think the next month will be when they charge $40 for me. I just got charged the regular $20 last night. I will just stick with the $20 I think. Not sure if I will cancel, but definitely not going for $40.

Before I contact CS, I thought I would see if anyone else has found two instances within a month where their accounts were charged for Seller Plus. It's the case for me this month. It has happened before and when I contacted CS about it they told me that even though it shows a withdrawal twice in my "earnings" it only happened once. Since these fees are taken directly from my earnings and not from my bank account, there doesn't seem to be a way for me to find out for sure (unless I'm missing something).

WOW! Shouldn't be change so frequently, maximum twice a week if it's needed to change.

Is it just me or is everyone else finding Success Manager completely unresponsive? I can understand some delay in email but if Success Manager is not responding at all (not even once) then how can I tolerate it. Although, I am a regular member of Seller Plus: Standard membership, but this was the first time I upgraded to the Premium package. The only reason was getting the Success Manager (as all other features were already there in the standard plan). I upgraded my plan on 05th Aug and it's been almost a full month now, but my Success Manager is such an unenergetic and irresponsible person that he doesn't even bother to respond even once. Every 4-5 days, I wrote him a new follow-up email but still got no response. I have also complained to customer support twice. Each time, they said that my Success Manager is on vacation and will be back soon. The whole month has passed but his holidays are not ending, just wow! I asked customer support to change my success manager due to the unresponsiveness and then their response was "Changing Success Managers is not a possibility at the moment. If this option does become available at some point, we will let you know." So, basically I am paying an amount and I am not getting the facilities that I was promised. Is this not a violation of my rights? Is that not a "SCAM"? If a seller had done something like this, believe me it would have been his last day on the platform and Fiverr officials would not have thought twice before banning him permanently. What a double-standard hypocrisy in this case. Neither am I getting the facilities I was promised, nor are they changing the Success Manager, and I am completely stuck and paying extra for nothing. Now, my question is:- Is there any way to change my Success Manager? Like, if I cancel the plan and re-subscribe next month, will I get an option to choose a new Success Manager---- or will I still be assigned the same Success Manager? And my second question:- If I downgrade my plan to standard this month, will I still be able to attend my meeting with him on 28th Sept (as it was registered when I had premium plan) ---Or will I lose access to my meeting as well?

Hello. I am new to fiverr. I tried to upload my works as project and portfolio in Fiverr. In final stage , it asks me to fill up the W 8 and W 9 BEN forms . Problem is. I didn't fill the form as I am jobless with less saving. Can jobless person who lives in India who is an usa Citizen apply the W8 form? Will i be charged for uploading my projects

Wow! That was rude. That confirms it: Fiverr's broken clock isn't even right twice a day ...

I have not yet given any clients a 1 star (as yet.) I have come close. Especially to a lady who recently said a full two days work (done over a week) was only worth half of what was charged. I did the refund through Fiverr as it was milestones and she did not complain till the last delivery. Mind you, she loved the work.!! But expected unrealistic work to be done on the final delivery. Flabbergasted. So I was very close, to giving this client 1 star… but something held me back. How about you? What are your stories and why the 1 star to a client?

Hello Guys, I recently encountered a situation where a buyer ordered a design art exhibition website from me but did not provide complete information about the project. They only placed the order without discussing the project details with me. However, I created a wireframe design, which the buyer approved, and then proceeded to create the prototype. But when I asked the buyer to review the prototype and provide feedback, they did not respond. Additionally, I also asked them for the necessary images, but they did not provide them either. Despite these obstacles, I managed to complete the design and deliver it to the buyer within the agreed-upon time. Unfortunately, the buyer filed a dispute to cancel the order, claiming that they were not satisfied with the design and did not want to pay me. They also asked me to reduce the price and suggested that I accept the cancellation request and allow them to make another offer for a lower amount. I realized that this was an attempt to scam me, and after researching, I found out that there are many such cases where Fiverr buyers try to scam new sellers. The buyer convinced me to cancel the order by threatening me, and I accepted the cancellation request. As a result, the buyer has all the design files without paying me. Furthermore, I came to know that my work was worth more than the amount I charged, and in any case, it can't be below that amount, and the buyer scammed me by not paying the full amount. The buyer told me that he would pay me half the half amount after I cancel the current order. If there is any chance to get the money back, please tell me. Regards, Huwaidah

My "success score" already tanked to 6 (and will stay there for life, apparently) because of an almost year-old cancellation where the client agreed it was their fault about misinformation of the web environment. CS also told me to stay cool at that time and just file the cancellation, and this is the result. Sorry if my trust to Fiverr doing things properly is 0. Again, cherry-picking to skip the main issue: she gave me the wrong credentials since the beginning. I notify her as much as 1 hour later, and then she reappears 48 hours later or more, saying she won't comply to her duty to give me the necessary credentials to do the job because I am connecting from the Philippines. By the way, she knew I am connecting from the Philippines >>>BEFORE<<< the Gig was accepted. I never hide anything to my clients, in fact they are always very happy with me being "talkative" and explaining them every aspect of the Gig and our work relation. To be exact, I told her twice the 09 Apr 2024, 3:13 and 09 Apr 2024, 3:16 she replies 09 Apr 2024, 13:02 with no issues about it, I send the custom offer at 10 Apr 2024, 4:52, and she accepts the custom offer 10 Apr, 12:11. I don't care about the money, the point here is whether Fiverr is going to abuse my a** and consider this for the success score or not, and guess what... surprise surprise, Forums nor CS are not able to give that kind of answer.

Maybe you're right, but I don't know, this isn't the first time I've met someone offering to collaborate, in fact, I've collaborated twice. The difference is, when I refuse (literally refuse, or ignore the chat), people usually back off and stop contacting me. But this account instead created 2 other accounts and pretended to be someone else while offering a similar project. First, pretending to be someone else to me means there is an intention of fraud. Second, if they are not scammers, how stupid are they? Do they think I will accept their offer if they keep creating new accounts and offering the same projects? However, I agree staying away is the best answer

It's confusing and somewhat hilarious 😶. His reason for wanting to purchase again is that he found a $5 discount code, so he wants to cancel the first order and proceed with the latest one 😓. What should I do so that my statistics won't be affected when the order gets canceled?

I could counter by saying they have added new features since launching it (RTO for e.g.), and have only now increased the prices. New features aside, inflation could be a justification in itself. Going back on locked-in prices isn't cool so no disagreement there. I haven't really kept up with the improvements, but I think in addition to launching new features haven't they improved the keyword tool? Not sure about the other features. SM quality does seem to be a recurring issue for some on the program, so again no strict disagreement. I do sometimes wonder if people overestimate how much an SM can do though, but they should certainly be available to you and respond in good time. Unsurprisingly though good people cost good money. Years ago I had a team of success managers, and for a client to be eligible they had to meet a recurring revenue requirement to be admitted to the program. The SM didn't come with a fixed fee, but the company charged a percent of the client revenue as an overall fee, and in turn the success managers earned commission based upon client revenue growth.

It's important to change your location if you are hiring. For instance I lived in Mexico for a few years, I am back in the USA. The exchange rate to pay for services is much higher than it should be as I am paying from the USA. I would pay more, then get charged exchange rates on top of that on my credit card.