alexiscottray

Because of this bad experience, I thought today I was going to receive a bad review because the client told me he wanted to redo the whole project (a form project), change all the Q&As and was waiting for the team feedback. Still, today the client surprisingly accepted and left a review. I then wrongly rated the buyer to alert the miscommunication, two week delay, and no feedback. Turns out I received a 5 star review. I have contacted Client Support and in 5 minutes, I was able to change my review to the buyer from 1 to 4 and change the comment review. Amazing, from bad to good, it's super easy to change the review. From good to bad, it's impossible...

Any warning or alert about the client was sent to me BEFORE I saw the bad client review. Now that I see the behavior, I wish I could alert other sellers. When I have a new buyer, I generally watch the previous reviews from sellers on his profile. I wish I could alert on this profile but it is not possible.

The client thanked me for the delivery, asked a couple of questions, and one month later rated the order. Rating 2/5 Alex did a CRO audit on one of my clients website, the audit was repeating the same things again and again and did not go into depth on how the website could be actually improved. This is my reply to this rating : Maybe the client did not like the audit for the price that you charged him... This is the reason why I don't like to work for agencies... I prefer to work for the final client. With over 200 audits, you are the first one to be so hard on the rating, leaving such a review after one month without answering my messages after you asked for a couple of questions. Really disappointed experience. This unique experience make my service go from 5.0 to 4.9 which is always kinda irritating.

I am always blindly rating my customers with the best possible rating, for this particular client for instance I did not have any reason before the rating and rude review not to provide a traditional 5 rating.

Yes and as always, most of us sellers will work today. Same for sundays...

I am ok with the rating I received... I know it cannot be changed. My request with CS is to change the rating I gave to the buyer to protect future sellers - but it looks impossible indeed. It's a shame that sellers cannot change the review, when buyers have this possibility.

Hello Fiverr Community, I recently encountered a situation on Fiverr that I believe warrants discussion and caution among fellow freelancers. I want to share my experience to raise awareness and potentially prevent others from facing similar challenges. I recently completed an order for a CRO audit. The client, an agency, did not specify that the order was on behalf of their client. The transaction seemed routine, with the client expressing satisfaction upon delivery. However, to my surprise, I received a disproportionately harsh review from them. What's concerning is that as a seller, I am unable to modify my review after seeing the client's feedback. Meanwhile, buyers have the freedom to adjust their ratings, creating an imbalance in the review system. In this specific case, I provided a "good experience" 5-star rating based on the assumption of receiving positive feedback in return. Over 500 reviews on my profile, I only have 3 reviews at 3/5 so it doesn't happen very often. However, the subsequent review was unexpectedly negative, leaving me feeling unfairly rated. This experience raises important questions about the fairness and transparency of the review process on Fiverr. Shouldn't sellers have the same opportunity as buyers to adjust their ratings, especially in cases of unjust feedback? I urge fellow freelancers to exercise caution and consider the potential risks when dealing with clients, particularly agencies representing third parties. Communication and clarity upfront are essential to avoid misunderstandings that could lead to unfair ratings. I wish I could change my review to flag the seller account and avoid to other freelancers a bad experience similar to mine... but it's not possible... Additionally, I'm concerned that while buyers can modify their ratings, as a seller, I always fear providing a low rating and consequently upsetting the client, leading them to change the rating to a lower one. I welcome your thoughts and experiences on this matter. Let's work together to ensure a fair and supportive environment for all members of the Fiverr community. Best regards, Alexis

Good will for the client that tries to reach Fiverr Support, feeling bad about the cancelation + the flag... "Thank you for sharing the respond to me, and yeah, it looks like they really care more about customer satisfaction than you as freelancers. I mean, there are people out there as freelancers who are not supposed to be out there (I get it), but I didn't go out there telling you did all wrong. I just asked them if the work I was looking for it is indeed what I requested to you since you couldn't really helped me out on my needs. But, I wouldn't get mad at it so much. I took, and still take, all these kind of "mistakes" and frustating situations and learn from them (I am a business owner as well, otherwise I wouldn't even had the gut to be here writing you, still). I am still trying to get in touch with the support, and let you know on their response!"

Hello Everyone! A bit of background, I came a Top Seller rencently, Score 10/10 and 3 years of experience on Fiverr. Everything has worked "pretty" well since today, when I received my first Flagged Notification. It came just after the Client Service canceled an order for me. This is happening on a 25$ value order, the scope of the order was to review a landing page for CRO. The first revision asked by the client is the following: "Hey Alexis, thank you so much for your help and honest review! So, I would love your help to redesign it and get more sales from it 🙂 This sale page is on ThriveCart not on WordPress, could you help with that as well?" From there, I answer to the client that I don't work on ThriveCart, but I could rebuild the website on Wordpress. Then delivered once again. Then the client refused the delivery 5 times justifying that "the app doesn't let me write just comment unless I ask for reviews on my order." I have then explicated to the client that we can use the inbox chat... A few days later, after the Q&As with the client, I see that the order has been canceled by Customer Support. I have then asked for more details: "Hello Alexis, Ferdinand here with Fiverr Customer Care, I hope you are doing well despite the occasion. I understand your concern regarding the warning you received and I'll help you understand in detail what it means. I can see that a delivery on April 20th was sent empty with this text "My suggestion is to rebuild on Elementor, I would be glad to do it for 250$ after this order." Please keep in mind that every delivery must contain all of the materials that the buyer requested, to be considered complete, even if they were provided in a prior delivery. Therefore, the delivery button was misused. We advise you always to make sure that you attach either a screenshot or a video to the delivery message which shows that you fulfilled the services offered within your Gig. If you need more time to deliver an order or need additional information from a buyer, you can request a delivery extension, by clicking on the 'Extend Delivery Date' button under the 'Deliver now' button. In case an order turns late prior to the extension, extending the deadline can make the late status disappear if the added time is sufficient to surpass the original deadline. As this is your first warning, you will be reminded of Fiverr’s policies. Repeat violations may result in account suspension. Some violations may result in an account being on hold from the leveling system, meaning you cannot be promoted until the warning expires after 90 days. For more information, I recommend reviewing our How we enforce policies article. I hope this was insightful! Please let me know if you have any other questions or concerns. All the best." First client reaction to justify : "Hey Alexis, I asked a Team of Fiverr to check it out with me. I appreciated your review but, honestly, I didn't give me much to work with since I was looking for an expert review and details on edits to do. I didn't pay you to just tell me this. You offered me to help me on WordPress but this is not what I was looking for (since my landing page is on Thrive Cart)" Looks like the client did not understand that the gig "I will review and audit your website" including a "10 min video audit" for 25$ did not include the page redesign in addition to the audit... After talking to the client... I've created this post to show you the client reaction... "I see that Fiverr give right to the customer but not as much support to the freelancers on the platform. (tbh suck, because my goal wasn't at all to make your profile flagged). Now I know, and I know how to better act and behave in the future. Sorry that this had to be you." So I guess I have to say, sorry it had to be me... So the delivery was considered "empty" because the client did not make a good use of "ask a revision" button because "the app doesn't let me write just comment unless I ask for reviews on my order." and instead of copy/pasting the same delivery, I wrongly answered in the delivery message which worth a flag, apparently. I am waiting for Fiverr to reconsider the negative action and impact on my profile from this morning. Good luck to all of you! KR. Alexis