greggidneyvo

However.... The OVERALL problem with this entire system is the "transparency" between Fiverr, the client, and the seller. This is a gross oversight. A seller has no idea of their REAL feedback and is thus 'secretly' punished with no way of knowing if correcting what they do is even needed. No, it just shows up in the form of a gig or two causing a drop in stats with the seller having no real 'understanding' of what happened. So, Fiverr and the client have a separate 'secret deal' going on behind the scenes. Transparency is vital for building trust, understanding, and most of all- GROWTH. THIS is not happening with this new system. The client, as well as the seller, EACH have the opportunity in the old system to rate on all the key markers, leaving a comment based on their experience & the opportunity to take that information and GROW.... vs that and "Tell us how you REALLY feel...pssst... don't worry, the seller won't see this response." I mean, If you can't see how shady that is, and a hindrance to growth... then you have bigger issues. OH WAIT... and then that info gets fed into an AI to spit out its determination?? Really? Bottom line, it's shady to have a conversation behind someone's back and then promote NO transparency as a good thing. It's truly unprofessional and lacks ethical character. It's a terrible system.

So you're the reason none of OUR tickets arent being answered?? Adding more to their workload??

It has now been 5 days- and no response from CS

It has never taken that long.... never

I put in a ticket last Thursday, April 18, 2024. That's 4 days of a "You’re in good hands, and we’re doing our best to get back to you within 12 hours..." No response- in the meantime... I have an expired order on my board that needs taken care of. Whats going on here?

"Let's use AI... so we can be less hands-on... and sit back and collect money, and let the chips fall where they may" Seems legit

Then that can be reflected in the Star System.... there is absolutely no need for a 'secret review'. To have your stats tank based on an 'invisible metric' creates massive trust issues. Transparency is key to that trust. Using the Star System was perfectly fine- it gave full visibility, and BOTH sides can see it. Including potential NEW clients. But to sit here and think you're fine, then discover there's some shady stuff going on behind these scenes is underhanded and deceiving. It truly is a terrible idea.

Private reviews are shady and do not reflect the seller / Fiverr relationship as being up front and is a gross violation of transparency. There was nothing wrong with the Star system. If the client wasn't happy, was there not already a place for them to mention their concerns? Of course there was (is) Now, Fiverr goes behind the backs of the sellers and asks: "Tell us what you really think... and don't worry, the seller won't see this review" There might as well be a "Pssst, hey..." in the first line of the review! I mean... that is so shady... I don't know how you can call this fair. I have had ZERO negative reviews, and now I hear my 'boss' is whispering behind my back? When there was a perfectly good system already in place?? Are you kidding?

Why even bother creating new gigs if there's a risk if them burning down your account? Makes no sense.

Soooo... Why even create new gigs if there is a risk of them burning down your account?

. . . Nothing solved. A buyer that wants to be a jerk, can lie to your face with a 5-star review, then turn around and give you a bad review. It's a poor system, and the sellers are forced to take it. Especially when it's evident by the overall Stars where they ALREADY have the option to express their experience. It's a needless part of the system and needs to go.

My point exactly!

How is this even possible when all my clients use the Star system? If it's a negative, why are my scores above the criteria of 7?? I have ZERO complaints from my customers, yet, somehow these are showing a "Negative Impact" How? Why? What are the Fiverr gurus using to measure these? Both of these have 5-Star ratings ACROSS THE BOARD without a single NEGATIVE review. What sort of game is this? There is a HUUUUGE DISCONNECT between the reviews and the private survey! Clients are allowed to have it both ways? How is that fair?

I have 5-Stars in every single gig. Why are you punishing people for offering STELLAR service?? I would rather wait for $20k than have my work go unnoticed and penalized for doing great work.