vickieito

Hi @dev_with_jaz, everyone on the forum are just fellow buyers and sellers on Fiverr so we wouldn't be able to help you with your account question. To get help, you will need to reach out to Customer Support. You can submit a ticket here: https://www.fiverr.com/support_tickets/new or email Customer Support here: support@fiverr.com

I will remove this from my QR right now!!! Thanks @vickiespencer!

@filipdevaere, I've always completed the private reviews right at the 24-hour mark. I think (someone check me if I'm wrong) that if you opt to "skip," you won't be able to leave a private review (and Fiverr won't send any other reminders to do it). But maybe @moikchap or @gina_riley2 can tell you. It gets confusing when you are closing multiple orders with multiple sellers. There are too many reminders going on. I do know there are several reminders for the public review, and I'm reminded every time to leave a public review when I visit the order page. As a buyer, I can see a seller's review of me before I leave my private review. This usually happens when both parties do their reviews as soon as they are notified. If you decide, as a seller, to leave a negative review, wait at least 24 hours from the time of delivery before leaving a review. You have 10 days from the time of delivery to leave a review. Otherwise, your review could affect the buyer's private review.

You are right! I had my days mixed up. It is three days to accept an order (2 days to accept a dispute). Thanks for the correction. 😊 Good points, I never request them to complete the order to leave a review. It's mostly so that they can have time to adequately look over everything before it does close. Often I can have up to 9 deliverables in one order, so I want to make sure they use all three days (😊) to review and provide any feedback. So in the delivery, I'll usually send the deliverables and tell them to take time to review to make sure if everything looks good. If they like it, they can close the order. If they would like revisions to be made, they can request a revision (and I remind them how many revisions they have left). @donnovan86 & @vickiespencer - since BOTH of you mentioned that you wouldn't ask someone to close an order, should I remove the statement from my delivery? If you are satisfied with this order, please mark this order as complete. This comes right after my statement on how to request for a revision. I agree that overcommunication can be annoying to a buyer and I never want to come off as "pushy."

Yes, it's good to question. Yes, it isn't affecting all users. Yes, it isn't affecting the desktop version (yet). No, it isn't a glitch. So, to your question - it was answered perfectly by @jonbaas many times on this forum thread: Why isn't it affecting all users? Well, Fiverr is rolling out the program a little at a time. So now it is only affecting several users. Why isn't it affecting your desktop/PC? It's the same reason - the upgrade is being rolled out a little at a time. Right now, it seems to be only affecting the mobile version. If you love buyer requests, consider yourself lucky that you still have the desktop/PC version. Yes, Fiverr's technology isn't 100% perfect but this isn't a glitch. This is a long upgrade process, and as @jonbaas mentioned, we have to be patient. This is great advice. You don't need buyer requests to be successful on Fiverr. I see that you are a writer, so I assume one of the reasons why you just joined the forum is to read and learn about how you can grow your Fiverr business. You can start by reading this post by @williambryan392 who is a top-rated/pro seller who knows how to grow a business: (note...there are many, many links in the main post and from @imagination7413) https://community.fiverr.com/forums/topic/282146-how-to-be-successful-on-fiverr-common-questions-answered-and-a-collection-of-great-posts-that-helped-me-achieve-trs/ Please be considerate when asking questions on the forum. No on is obligated to provide you with any answers to your questions, especially when they have already been answered. The fact that @jonbaas replied many times just shows that he cares enough to respond. As you spend more time on the forum, you'll see that most of your questions have been asked before, so sometimes it's quicker just to search for the answer (instead of asking them through posts). Most of my questions are answered just by searching for them. Another way great way to find answers to your questions is to follow people who regularly answer questions asked by other forum members, such as these folks here (just a few to get started): @lloydsolutions, @imagination7413, @jonbaas, and @mariashtelle1

@melanielm, here's what buyers see when they get a delivery: If buyers click, "I'm not ready yet," they can select the following reasons: (@katakatica, this is where @uk1000 mentioned as the spot for buyers to report "low quality") If buyers select "I still need revisions," they need to explain why: @gongor32, I agree with @donnovan86 - as long as the buyer is happy, and they are only asking for revisions, it shouldn't. However, if a buyer were to select any other reason besides "I still need revisions," it would. The other reasons (partial deliveries, bad quality, and empty deliveries) will all be taken very seriously by Fiverr and may result in a warning to the seller. @smashradio, the only other place where I know Fiverr is tracking "low quality" is in the 3 reviews buyers are asked to leave after each order. I'll keep my eyes out for any other signs of "housekeeping" that may pop up on the buyer's side.

You can follow the instructions in this article here! 😊 https://community.fiverr.com/forums/topic/286042-📈-fiverr-simplified-two-tips-to-selling-more-earning-more/

Yes, you can. However, I would normally tell my buyers in the delivery itself to accept the order if they are happy with it. If you didn't do that, you can also say the same thing in the order chats. You really only need to say this once. The buyer already received an alert when you sent the delivery. Another alert will get sent out if you send a message from the order chats. If you send more alerts than that, it could annoy your buyer. Your buyer isn't obligated to close the order - Fiverr will automatically close it for them after 2 days. I normally don't reach out to the buyer again unless they contact me first, or the order auto-closes. If that happens, I'll use a quick response to let them know that I noticed the order auto-closed and I am available in the inbox chats if they have any further questions.

HI @hammadk306, I just wrote a post today that may be helpful for you as you research what gigs and services you can offer to your buyers: https://community.fiverr.com/forums/topic/286042-📈-fiverr-simplified-two-tips-to-selling-more-earning-more/

Hi Angela! Visit your "Gigs" tab to turn on the Buyer Briefs. You can set the dollar amount to what you want. I have it set for $100 right now, but really don't make offers unless it is for $150 or more. Also on the "Gig" page you can click on the drop down menu for each gig and select "Live Portfolio" to turn that on. You will need to deliver an image with each order (and make sure that image is the one highlighted). The buyer can then decide to include the image with their reviews. Flickr is just a photo sharing site where you can upload images and share with others on Fiverr. I use it for my resume and cover letter catalogs as well as sharing some of my portfolio work. As for Buyer Requests - if you don't see any, don't worry about them. Check whenever you have time and if you see one, send in an offer. As a new seller, those can disappear within seconds (only a certain number per level can apply). There aren't too many available for new sellers. It was awful!! I tried to hire help, but ended up redoing all the work myself. So I did do it by myself and I did have to cancel 3 orders that month. Here's what I did to prevent this from happening again: https://community.fiverr.com/forums/topic/281871-i-stopped-offering-expedited-deliveries-and-doubled-my-delivery-times-and-this-is-what-happened/ I get how you feel. I felt the exact same way when I first got started. It gets easier with time and as you complete more orders. And reading all the reviews from your buyers can give you confidence as well. 😊

The forum seems to be flooded with the same seller questions over and over again. Many sellers are wondering why they aren't getting orders. Some are wondering if Fiverr is ignoring them. And yet others are waiting and wondering when the orders will start coming in. This is not how Fiverr works. Signing up on the platform does not guarantee that you'll make any money and Fiverr doesn't promise that it will send buyers to your gigs. What Fiverr will do is make sure relevant gigs get shown in search when buyers are looking for services. Two Tips To Selling More & Earning More Your goal as a seller should be to make your gigs as relevant as possible so that buyers can find you in search. You can do that by following the two tips listed below: 1) First, sell things that people need (and you have to be really good at it). 2) And secondly, sell things that people want (again, you have to be really good at it). #1 – Selling Things That People Need Defining: “Need” A “Need” is what a buyer will type into search and look for in your gig title. It is what the customer asks for. Example “need”: I need a modern, minimalist logo design. How do you know if you’re selling something that people need? Start with a skill that you’re good at. Then check in search to see if it’s something that you can sell on Fiverr. For example, I was a food scientist for 17 years before I started working on Fiverr. So naturally, I wanted to know if “food audits” was a thing I could sell on Fiverr. (It isn’t.) Tips if you can’t find your exact service If you can’t find your exact service, start looking for services that are trending AND utilize your skillset. For me, I started looking into technical writing similar to my technical proposals that I was used to writing. The closest thing I could find that was also trending was resume writing (resumes are basically mini technical proposals with specifications and persuasive writing to convince people to take action). If you look at “resumes” in search, you’ll find 23,532 services available. You can also see from the “Trending” tab, that “Resume Writing” is a trending service. This is currently my best-selling gig. Notes – If you want to find out what’s trending, check out the “Trending” tab. If you can’t find your service in search, there probably isn’t a demand for your service on Fiverr. If there isn't a demand for your service, then most likely, you won't make much money from doing that service. If you can find your service and many results come up in search, there is probably a high need for your services. Just because there's a need for your services doesn't guarantee that you'll make money. Your title, tags, and gig descriptions will need to be relevant to the services that you provide. You will also need to be really good at what you do. Fiverr tracks your response rate, order completion rate, on-time deliveries, fast deliveries, reviews (private & public), repeat orders, sales, and other metrics to determine how good and relevant you are. Keep in mind that you will also be competing against other sellers, who are also really good at what they do. If they perform better than you, they will be more relevant in search than you. You can have a higher chance of being found in search if you clearly define your niche and target buyers and communicate your Unique Selling Points (USP). #2 – Selling Things That People Want Defining: “Want” A "want" is what the customer expects. This is much more than what the customer "asks for" when ordering. A customer may "ask for" a logo and you may deliver a logo. However, even after delivering what you feel is the perfect order, you may see a sudden drop in impressions or visibility in search. This is most likely because you failed to deliver what the customer "wanted" and the customer left a negative private review. What Do Customers Want? Buyers coming to the Fiverr platform are coming for a reason. They are not just here to buy a logo or a resume. They expect a certain experience that they can't get anywhere else. They want "Fiverr magic." ✨🤩✨ Each customer has a unique set of expectations. Many times, these expectations are "assumed," or not communicated. It is your responsibility as a seller to really understand what your customers want and expect. This is not only the key to happy customers, but for happy sellers as well. Life is easier for everyone when expectations are clearly communicated. Understanding customer expectations requires excellent communication skills and stellar customer service. This means you should: 1) Be knowledgeable. You should know your gigs inside and out. Know what services you offer. Know what your are willing to do (and what you are not). You should also be familiar with the Help Center, Fiverr's ToS, and how to navigate Fiverr’s site as a buyer (even if this is your first time on Fiverr!). New buyers will really appreciate the extra effort you make to ensure their buying experience is a smooth and positive one. I once helped a buyer who was obviously not technologically inclined. He told me the gig link I sent him did not "work." After sending it to him several times, I found out he was staring at it (looking at it, not clicking on it), expecting it to "work." I had to kindly explain that he needed to use his mouse to click on the link to go to the gig page. This was the first of many experiences that we had together as he learned how to navigate the site, click on buttons, and complete his first order. This customer became a "raving" customer who sang praises to my technical abilities in his review (I secretly hope no one would read it because I am not a technical guru!). 😅 2) Clarify expectations with your buyers. Anticipate their needs and ask questions. Get to know who they are and why they are buying. Sometimes buyers will order something that really doesn't meet their needs, so it's important for you to take the time to listen and understand your buyers so that you can provide them with the best solutions and services possible. 3) Be professional. Keep your process simple and transparent. Be accessible for your buyer and provide updates that work for them. If your buyer tells you they don't want an update until you have a finished delivery, don't spam them with updates every 15 minutes. They will be very annoyed. Likewise, if they asked for an update in a day, don't disappear on them for a week. Stick to your prices, follow your protocols, and do what you say you will do. Consistently deliver excellent work. 4) Evolve your business to meet or exceed customer expectations. Really take the time to listen to your customers and find ways to improve your skills, services, and the overall customer experience. Make adjustments to packages, added gig extras, and even consider setting up new gigs based on inbox conversations and requests from your buyers. I found that when I listen to my buyers and tailor my services to them, they are more loyal to me and my business grows. Notes – It takes great skill to be able to understand what your customers want, not just what they "ask for" or say they need in the order requirements. You can keep your customers happy by listening to them, anticipating their needs, clarifying expectations, and maintaining clear channels of communication. For your Fiverr business, consistently delivering what your buyers need and want is the key to delivering amazing customer experiences that will keep your buyers happy and coming back to buy from you again and again. This is where the magic happens for both you and your buyers. ✨🤩✨

Noooo!!! My videos are what you called "mediocre" ... they are standard videos anyone can do! I'm jealous of your photo! I'm a slave right here. I have to make a delivery. 😔 Enjoy the water for me!!!!

I think with this person's gig, a video would be good because he is an artist, so more opportunities to showcase his art and portfolio would be helpful to him. So for gigs that depend on design, I would say the videos make a big difference. I also do a lot of design work (presentation designs, e-Learning, course materials, etc,), so I feel it's important for me to show what quality of work I'll be providing in these services. For yours @williambryan392, I would agree ... you might not need a video unless you want to show people how it is to chat with you via ZOOM. There's so much variety when it comes to gigs, that I think Fiverr doesn't want to make the gig videos a requirement. But I'm still getting 15x the returns with my Promoted Gigs and having the videos, so they're not hurting me.

Hi @gelmas12! I love your portfolio and thought you did well with your profile and gig write ups. Your portfolio does a great job showcasing your skills and your profile and gigs are written in a way that highlights you as a unique concept artist. Here are some suggested changes you can make to your gigs: 1. Add in videos for both of your gigs, this will help you stand out from the crowd and allow to showcase your skills even more. 2. Utilize all of your gig extras - currently you are using none (this allows you to increase your average selling price, or ASP, and make more per order). 3. Utilize your FAQs - you currently don't have any (you might be losing potential clients who may still have questions). 4. Consider updating your profile photo and gig thumbnails. Your profile picture is nice, but doesn't say "artist" to me. Also, your gig thumbnails are just images. Consider creating an attractive thumbnail for each gig that includes 3-5 words stating your services.

Aww, that's so sweet of you, @smashradio! Now I have to live up to your expectations! 😅 Please don't!! For 5 months, my resume gig was only getting a few orders a month. So I never really paid attention to it. Then in that 5th month, I qualified for the Fiverr's Choice badge and received 64 resume orders that month. I almost died. 😂With all my gigs, I had 87 orders that month. That allowed me to significantly increase my prices. I increased my average selling price per order from $15 to $110 and have been doing well ever since. Sometimes it takes a while for a gig to gain traction. This is my best selling gig now. And the first gig I posted, has never been a best selling gig for me. Good for you! I quickly set up 7 gigs when I got started, and all of them (except for the 1st one) were all based on requests from customers in my inbox. I find when you listen to customers (and you have the skills to deliver), you can do really well. Having the different gigs also helped me to deal with the ebb and flows on orders from my other gig. My best selling gig used to be data entry and beta reading, but they both were quiet for the last few months while I was busy with my other gigs. Now it looks like they're both starting to pick up again. I found beta reading was one of the best gigs to get started with because: 1) it was the only way I could get orders through Buyer Requests, 2) the authors used me to beta read several books, and 3) they left great reviews, which attracted more inquiries and more clients. However, beta reading has never been a money maker for me (only good PR). For example, I'm beta reading a 20k book and a 85k book. For both of them, I asked for 1 month turnaround because I am so busy with other orders. Based on the income I'll get from these beta reading orders, it's nothing - I can easily make double the amount in less than a single day of a couple of resume orders. However, I keep these beta reading orders just because I like to read and most of the authors I work with are repeat authors, so we have a relationship there. As @smashradio mentioned, low clicks and orders means that your gig is not attractive to buyers for some reason. If you follow @smashradio, you'll constantly hear him talking about making yourself unique from the masses of sellers who offer the same service (like me). I think you do a great job letting your personality shine in your profile and gig descriptions. Looking at both of your gigs, I think you can do the following to make your gigs more attractive: 1. Simplify your gig images & thumbnail. There is way too much text going on. You should only have 3-5 words maximum and they should be related to your service. The picture should also be related to your service. 2. Add those gig videos back in! I know you mentioned you got more orders and clicks, when you took them down, but you are new. You only have one order completed and one order in queue. I have found that videos do help. 3. Go crazy with your portfolios! Don't just have one image, have many! When I first started, I attached a PDF with several pages of my portfolio. I even included portfolio images in my gig videos. You could beta read your own stories. I created over 37 different resume templates and had a PDF resume catalog attached to my resume gig (now I just provide a Flickr link). I had a lot of time back then and made up my own projects to add to my portfolios. I have since taken it down because I use the Live Gallery and have many reviews. However, when I first started, my portfolio images made all the difference. They were the reason why buyers approached me in my inbox. 4. Utilize all of your gig extras. This will increase your average selling price. For example: 5. Take advantage of Buyer Request and Buyer Briefs. I only make offers on Buyer Requests for Beta Reading and I only respond to Buyer Briefs for resume orders. This is how I got my first few orders, and what helped bring new orders in. Oh, this is too funny! I used to love getting junk mail for the same reason... 😂 Don't worry too much about your response rate, just do your best to drive traffic to your gig and respond as quickly as you can. Still get your sleep and work reasonable hours. It will get better over time and with more traffic that comes to your gig. Hopefully I haven't bored you to death! Let me know if you have any other questions! I know we are considered "competitors" but I don't see it that way. We are both unique and have different things to bring to the table. If buyers want someone who's more dry and boring, they can come to me. And if they want a little more personality and fun, they can go to you!

Hi @truephoenixking, I couldn't find your gig or profile, so I'm not able to provide you feedback on your video or image. Please let me know when you publish your gig. Thanks!

Hi @infiniteamazon! Congratulations on getting your first order and welcome to the forum! Many sellers don't get their first order so quickly. I also think that your numbers look good so far. Since you just barely posted your gig, give it some time to see how it performs before making any additional changes. You are getting impressions, clicks, and have one order under your belt. So your conversion rate is good so far. Monitor these numbers over time to see if you need to many any additional changes to your gig. To explain these performance statistics to you: If you are getting impressions, that means you are showing up as "relevant" in search. Fiverr's algorithm will see you as a "relevant" seller if: Your title and tags are relevant, AND You are performing well as a seller (see your performance dashboard) If you are getting clicks, the buyers that see your gig are attracted to your gig. They want to click on the gig to see what you're all about. If you are getting orders, then the buyers like your prices and how you've presented your services. You can read more about this in Fiverr 3.0 here: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ Here are other things you can work on while you're building your business: https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/ Since you are also new to the forum, here are some tips to make the most of it: https://community.fiverr.com/forums/topic/282067-my-first-25-days-–-how-i’m-getting-the-most-out-of-fiverr-forum/

Hi @roktim01, Welcome to the forum! I just answered that same question here: I also noticed you are a New Seller with no sales. You might want to read these articles here: https://community.fiverr.com/forums/topic/104901-getting-through-the-sales-slump-upyour/ https://community.fiverr.com/forums/topic/284572-fiverr-is-updating-buyer-requests/?do=findComment&comment=1801813 https://community.fiverr.com/forums/topic/211706-are-you-a-new-seller-this-is-how-you-get-more-orders/ https://community.fiverr.com/forums/topic/283711-this-is-why-many-new-sellers-fail-on-fiverr/

@mco_designs, The marketplace isn't a listing service. It is a matching service. It adjusts to the buying preference of each buyer. So what you see in search will be different from what another person sees in search. Just because you can't find your gig, doesn't mean someone else can't see it. You can tell if you gig is "visible," by taking a look at your impressions. Are your impressions more than zero? If you answered 'yes,' then that means you are coming up in search. You are visible. What you should focus on, is not whether you can find yourself in search, but how your gig is performing over time - what are your impressions? Are they increasing? How many clicks are you getting? Are they converting to orders? If you aren't getting impressions, then Fiverr doesn't see your gig as "relevant." Relevancy depends not only on your title & tags, but your seller performance metrics that @lloydsolutions mentioned above. Your performance is compared to other sellers in your category. When I typed "real estate logo," into the search, I found 37,758 sellers offering this service. You will have to outperform them to be seen as "relevant" in search. If you aren't getting clicks, then your gig isn't attractive to buyers who do see your gig. If you aren't getting orders from those clicks, then it means that there is something about your gig that made them not want to buy. Please read the articles below about Fiver 3.0 and changes you can make to your gig to make them more attractive to your buyers: https://community.fiverr.com/forums/topic/243824-welcome-to-fiverr-30/ https://community.fiverr.com/forums/topic/235903-why-your-impressions-and-clicks-are-down/ https://community.fiverr.com/forums/topic/262463-gig-ranking-tips-from-a-top-rated-seller-are-you-following-bad-advice/ https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/

@williambryan392 & @donnovan86, This was discussed earlier in the thread before it took off on a tangent. There are three reviews that buyers get to leave after each order: @miiila also mentioned a buyer leaving a review after cancelation, but it might just be the anonymous review.

Okay, I'm going back to @donnovan86's topic. After reviewing more of my own orders (as a buyer and as a seller) ... this second prompt occurs 24 hours after the order closes, regardless of whether a tip was left or not AND... (this makes me mad) ... it even occurs after a negative review from a seller is left. If buyers can see a negative review from a seller before giving their private reviews, I'm not sure how "honest" this review is. Here's what happened to me as a seller: 1. The buyer maxed out his 3 revisions and requested a 4th. 2. I offered a gig extra for a 4th revision. 3. The buyer ignores my gig extra and closes the order after making the comment "revisions will be handled in the inbox." 4. The buyer immediately leaves a review. 5. He messages me for free revisions in the inbox. I refuse. 6. I give my first negative review simply because this buyer was difficult to work with. 7. Both reviews are posted publicly. I can see that the buyer left a 5-star review (because he wanted free work done via the inbox). The buyer had 24 hours to stare at my negative review and my inbox response stating I would not give him free revisions. 8. The buyer gives private feedback. I suspect it was negative (based on my gig impressions). My gig impressions have been steadily declining each day since the buyer's private review (from 4,514 to 598). It doesn't appear that the 2nd prompt is weighted less. In retrospect, I could have avoided this because I knew the 2nd prompt was coming in 24 hours. So I could have waited to leave my public review and told him "no" on the revisions after the private review was given. Luckily impressions, clicks, and orders are on a rise in my other gigs.

First of all, why would you deactivate an account over a single negative review? This undoes all of your hard work that it took you to get to Level 1. The best thing a seller can do after receiving a negative review is to provide an appropriate response to that negative review. Often a seller's response to a negative review shows a prospective buyer much more than a profile with only positive reviews. I might choose to buy from a seller with a negative review simply because I was impressed with how they responded to the negative review. So don't throw your gig out the window over a negative review. You will now have to build your account in the same way that you built up the last one. And don't base your whole business on buyer requests. There are other ways to get orders (see below). Also, do what you can to make your gig relevant in search. https://community.fiverr.com/forums/topic/285033-getting-orders-👀-where-are-they-coming-from/ https://community.fiverr.com/forums/topic/104901-getting-through-the-sales-slump-upyour/ https://community.fiverr.com/forums/topic/285318-gig-keywords-tag/?do=findComment&comment=1804323 https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/