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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. I could set it up a few days ago. I'm not excited, but I'm calmly collected and pragmatic about it. I doubt it will bring in much business on its own for me, but it's a "nice to have" when the need arises.
  2. I got it now as well, so I can confirm that it's real. If the buyer orders again in three weeks, that could hardly be related, @donnovan86? Sometimes, it might, but then again, it's up to you who you want to work with. Buyers who cancel immediately end up on my blacklist, unless the cancellation is my fault.
  3. @editorial_video I think the implementation of the Shutterstock feature was very confusing for a lot of people. In fact, I was in contact with no less than three different support agents about it, in an attempt to clarify what was going on for other sellers both here on the forum and elsewhere, due to confusing language and lack of clarification. All of the support agents had widely different answers to the same question, and all of them contradicted eachother, except one of them, who was honest enough to say he didn't know what was going on, how this works or what this was all about. The whole process and information flow led many to believe that Shutterstock was now the only option to offer stock assets on Fiverr. Others had no idea why their gig extras disappeared with no explanation given, and several voice-over actors I spoke to ended up with the impression that their usual stock asset business would go down the drain because of this. Others were planning on leaving the platform altogether because of it, because they thought they wouldnt' earn anything on the sales of stock media, which was a big part of their business (and to be honest, with Shutterstock as an option, they would hardly earn anything at all). Combine the impression that Fiverr is locking out other sources of stock assets with the impression that they won't get a cut from it even if they go for your "new and improved" option, and you have yourself a bit of a pickle. The feature might be great but the implementation and flow of information has been lacking from day one. I think that's part of the problem when so many sellers are up in arms about the Shutterstock feature.
  4. I think a lot of Fiverr sellers view Workspace as a part of the general Fiverr platform because of the name, while it's in fact a separate invoicing platform. The name does confuse a lot of people, but I totally get why it was taken under the Fiverr umbrella after and.co was bought by Fiverr. By the way - is there a way to make multiple invoicing templates running in the same sequence of invoice numbers? Here's my dillemma: I invoice clients from the Canary Islands. We're a special tax zone in Europe, meaning we don't pay or charge VAT from our clients when they're not based in Spain, and a "custom" version of VAT called IGIC from Spanish clients. This is a pickle, because we are legally obligated to have separate tax calculations on invoices for national and international clients, but in the same sequence. It's just a nightmare, but it's keeping me from using Workspace for my Spanish clients at the moment.
  5. Working non-stop will make you sick, with or without darkmode. Even though a built-in darkmode would be nice, there are things you can do to get a working darkmode without installing plugins/browser extensions. Here's a way. https://www.howtogeek.com/446198/how-to-force-dark-mode-on-every-website-in-google-chrome/#:~:text=To find it%2C type “chrome,“Relaunch” to relaunch Chrome. It works just fine and Fiverr looks pretty nice using it. It's not perfect, of course.
  6. I've tried this, but it still sucks. Why? Because it has no ability to sort by language. Which makes it abso-beeping-useless to anything outside of the English categories. If the AI can't do that, and I personally have to train it to receive more relevant (but still useless briefs since it's not in my language), that's a waste of time.
  7. When it comes to customer support cancelling orders: document everything. Document each step in your work process, ensure you keep backups, copies and screenshots when relevant. If support cancels your order, at least you can prove that you did the work, and it can also help if you take matters to the law. For now: re-deliver and refuse to stop. Don't let the buyer step all over you and if they try to copy your work, sue their ass.
  8. That's just not how the revision system is meant to work. A buyer can request a revision if the delivery didn't correspond to the gig description and/or custom offer. They can't ask for revisions without actually telling you what they need changed. Whenever I get empty revision requests, I simply re-deliver and refer the buyer to the terms of service, specifically, this part: This is a clear case of misuse of the revision button. @newsmike had a great response to this one. You'll find it below: "When you joined fiverr you agreed to their terms of service (TOS) and it is very clear as to why you cannot abuse the revision request system. https://www.fiverr.com/terms_of_service Continuing to press the modification/revision button but not actually requesting revisions is a violation of TOS and if you persist, I will be forced to report you to fiverr trust & safety who may take actions up to, and including disabling your account." I wouldn't use the above one unless the buyer abuses the button again. Instead, I'd try the friendly approach first: "Unfortunately, the revision feature may only be used when accompanied by a description of what you want me to revise. Unless you can provide that information at this time, I'll have to re-deliver this order. If/when you need changes made to the project in the future, please know that I'm available to help and any included revisions will still be valid down the road, if for some reason, the work does not correspond to my gig description/custom offer/, as per the terms of service here on Fiverr." If that doesn't work, Newsmike's response is my escalation point. Customer support won't actually force a buyer to accept the order, so you risk getting into a tug of war with the buyer. In that case, it's simply a matter of who's the most stubborn. In my case, it's usually me. 😛 Keep in mind that customer support can't force your buyer to accept the delivery. You can't call Fiverr – the only way to get in touch with support is via the ticketing system found here: https://www.fiverr.com/support_tickets/ or via their e-mail, support@fiverr.com - but keep in mind that most tickets get a response sooner than if you send a regular e-mail. Best of luck!
  9. What type of music do you prefer while working?
  10. That qualifies as a bit too exotic to my ears. I think the most "exotic" music you'll hear at my place is Enigma. Beyond that, I often find myself mindlessly staring at and listening to Schiller concerts.
  11. I used to listen to the Tupac version of this when I was younger. I don't know why but the first track there reminds me of the Oceans-movies. I can picture you, slamming away at your keyboard like they do in "Hackers" (the movie from the 90s) while coding and drinking beer. Some of my best work was also done over a bottle or two of red wine, but I quit drinking. These days, I'm enjoying alcohol free spirits (yes, that's a thing) and it's not half bad. Lyre's even launched a red wine, and I'm looking forward to trying it. It doesn't boost my creativity like a bottle of the real stuff does though.
  12. Exactly. Perhaps Fiverr doesn't want more sellers doing exactly the same as everyone else, or perhaps the ones already in that category are more skilled than you? To succeed on Fiverr, you can't just copy what everyone else is doing. You need to do something unique that brings real value to the marketplace.
  13. Hey fellow sellers! Music is a big part of our lives and as freelancers, I'm sure many of us listen to music while working. It helps us create, design, inspire and reach our potential. It helps us unwind, focus, get in the right mindset and to get out of it when we need to relax. I'm sure there are as many playlists out there for work as there are gigs on Fiverr. I prefer the more relaxing parts of the house genre/chillout/ambient for work and travel. But it can get a bit old to listen to the same playlists over and over again, so this is the place to share your favorite work music! I was in the mood for some relaxing tunes from Norwegian DJ, Finnebassen. Perfect for some late hour work.
  14. If your gigs haven't been approved by Fiverr, you probably don't have the skills Fiverr is looking for. 🙂
  15. You've been following bad advice. That's because there is no such thing as "gig rank" – at least not in the way most new sellers thing of it. Your visibility on Fiverr is determined by many factors. The most important ones are: How relevant the algorithm thinks your gig is, based on your keywords, category and pricing How relevant the algorithm thinks your gig is, based on who is searching Your buyer satisfaction rate (based on private reviews) In other words, you can optimize for keywords all you want, but if you're not among the best sellers for the specific buyer searching for your gig, you won't show up on the first page on Fiverr. Having relevant keywords to tell the algorithm what you're offering is important. But if you don't have a great buyer satisfaction rate, you won't be promoted by Fiverr. In other words: you have to be really good at what you do, before Fiverr starts showing your gig on the first page. In fact, you have to be among the best on your seller level. This involves more than just being good at the service you're offering: your skills in customer service and communication are just as important, to make the buyer experience the best it can possibly be. That's the only way to succeed on Fiverr in the long-term.
  16. Yeah, it sounds like a shitty situation. I hope it works out for you! This type of buyer is certainly undesireable.
  17. I've had this happen to me when I had sent a custom offer before blocking the person. But never otherwise. I ended up making 400 bucks and got a five-star review from that buyer, but I blocked them because they initially tried to scam me.
  18. If Fiverr says you can't have more than 150 favorited gigs, then you can't have more than 150 favorited gigs. I don't know why. But if that's what they say, that's how it is.
  19. Marketing your gig in social media will not give you more "impressions". Impressions are how many times your gig has shown up on Fiverr.com - in search results, categories and so on. Buyer Requests is a race to the bottom. Even if you manage to get some orders from here, it probably won't be for much and Fiverr values gigs that earn money. This is simply a lie and a myth. Being active does not get you more business. If that were true, all the experienced sellers on the forum are wrong. This myth has been debunked many times. @rakib_khan2 – you're a seller with zero reviews and no success on Fiverr. Why are you posting bad advice to other sellers? You should be reading, learning and developing your own skills, not wasting energy posting false advice on the forum. @nazmulhuda01 – Fiverr will show your gig to more people (thereby increasing the amount of impressions you get) if you do a great job. That means impressing your buyers and delivering high-quality services. It all starts with being honest about your skills. Since you're in the web design category, it helps to know how to design. I would recommend learning the newest design trends and re-design your thumbnails. They don't look very good and won't attract many buyers, even if you get a bunch of impressions. In the last 30 minutes alone, you've posted four topics about the same thing: gig impressions. Please stop spamming the forum.
  20. Strange how people seem to evaporate when they get asked questions like that, huh? 🤔
  21. Taking the lead in the community is important. It's not about being "active" on the forum, but contributing something to the community – it could be having the best selling gig of all time in a niche, it could be having a Youtube channel where you help new sellers, answering questions on the forum, or just being a generally nice person to have around. It clearly isn't a requirement to become a Top Rated Seller, since many TRS's never post on the forum or own Youtube channels and so on. But it's a "nice-to-have", if you're actually talented enough to help other people and be a productive part of the community. It won't make you a Top Rated Seller, but if you do get nominated, I'm sure they take a look at your behavior and history in the community. Having a track record as a helpful person with great knowledge about the Fiverr system certainly can't hurt. With all that said: your first goal should always be to make your buyers happy by being excellent at what you do, offering great support, creating good vibes and awesome results. That's what being a TRS is all about. It's not about the badge, technicalities (even though they matter, too) or forum activity. It's about being best in the business and it all starts with how you communicate, work and deliver results that buyers love.
  22. I'm both a Top Rated Seller and a buyer on the platform. I can tell you right away: I like buyers who are honest about their skills. You claim to be a fluent English speaker on your profile. That's clearly not true, based on your post here. You make some pretty bold claims on your profile. If you've really made "several 7-figure stores" for yourself, "sold 4 Shopify websites and made tremendous profits," and are "helping 15,000 entrepreneurs become successful", I would expect that you would manage to market yourself here on Fiverr as well. People who make "several 7-figure stores" usually have the skills to market themselves successfully.
  23. It depends on which one you prefer. I like Paypal for its simplicity. I can withdraw from Paypal directly to my credit card and have the money in hand 2 minutes after I hit the withdrawal button. Payoneer does this via regular bank transfers; in my experience, it takes longer. Things might have changed since I used Payoneer, but that's how it used to be. There's the Fiverr Revenue Card from Payoneer, but I'm not familiar with how that works. Both are excellent in their way, I'm sure. Paypal has terrible exchange rates, so if you're using it to convert to a different currency (USD to EUR, for instance), you'll pay more for that service with Paypal. Paypal typically charges a margin of 3.5 - 4% for this, while Payoneer is about 2%, from what I can tell. Paypal also charges more for transfers. I think it's worth it for the convenience these days, but what made me switch from Payoneer to Paypal was a bad experience, where 100 bucks suddenly "disappeared" after withdrawing from Fiverr. Fiverr said they sent the money to Payoneer, and Payoneer claimed a technical glitch was at fault. They refused to make me whole, and Fiverr wasn't at fault, so I couldn't ask them to fork up the money. After that, I put my trust in PayPal, and I haven't looked back, even though they are more expensive. This page has a comparison of both services. You might find it useful reading material before you pick a provider. https://moneytransfers.com/comparison/paypal-vs-payoneer#:~:text=The main difference between PayPal,of the mid-market rate.
  24. Then your gig performance is not very good. Not getting orders is the opposite of good. 🙃
  25. If you're not getting orders from the gig you want to delete, it shouldn't affect your other gigs. If you are getting orders from it, it would probably affect the number of sales you get, but you say you aren't getting any. Keep in mind that any reviews from the deleted gig will disappear (it will still count towards your total star rating and number of reviews, but buyer's can no longer read those reviews.
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