I forgot to come back and tell you, this did work. I got a five star rating from the customer. Apparently he didn't understand that we don't get paid until the order is complete.
That was a tremendous help! The Violation of TOS must have been the magic words. They are going to reach out to the customer now. Thank you so much for this.
I think he may be trying to get someone to copy the site at a lower fee. I just do not trust him any longer. Thank you for your response. It is very helpful.