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response time When does the Response Time metric stop counting?
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nicks_voice
What local time does the response time metric stop counting? I get a ton of messages late in the evening, I can't be expected to be online 24/7 to answer these, I have a set 8 hours a day where I'm online (typically 9am - 5pm EST) and to get penalized for not answering at 9pm EST and later is ridiculous.
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