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I'm a seller that can be ranked as top rated. Joined in 2020 and had my gigs very freqently chosen as "Fiverr's Choice" 

I used to love working on this platform and considered myself part of the community eager to see it more sucessful and shared ideas to develop it further for example 

adding option in messages to select "repeated customers only" for a newsletter.

I had cash advance feature always active with up to $2000 which were usually paid the following month or earlier..

around june of 2022 an incident happened when one of the staff added $$ to my account by mistake and since then my account went for months with zero features no promoted ads no cash advance no early payouts and 1 or 2 account views per month! 

I sent to support many times with no actual feedback and more of an automated responses that had no consideration to the complaints.

It was only the repeated customers that kept me going and making some revenue each month.

Things went downhill when chargebacks occured and the so called seller protection is no longer provided although in each incident there is the email saying:

but a day later another email follows saying after review we decided you don't meet the requirments for seller protection, meaning i had to pay for the chargebacks from my earnings. This happened a few times with amounts ranging from $200~$500 

Today i got a chargeback for an order valued $1500 and after the same cycle of assurance not to worry we have your back to the same end result of after review we decided not to refund you and accordingly you need to pay this amount yourself. 

I have to pay cause a scammer tried his luck on one of my gigs and the so called seller protection is not for me. To this date I have total revenue of $43,000 aside of the 20% given to fiverr and regardless of the monthly seller upgrade membership this all doesnt provide me seller protection. 

Support answers with usual diplomatic unrelated answers and asks me not to bother them and just accepts the situation. I had intention to upload previous tickets and have you see the responses i get each time but this last ticket sums it all as a great example. 

This is how a top rated seller is protected from scammers and this is how much you are asked "repeatedly" not to contact support again and disturb them. 

Seller protection that doesnt protect

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