My Account got Hacked with 2000$ inside it

[mobhervr4]

Hi,

my sister’s account is : (Moderators asks me to remove this)

She is 14 years old and she is really talented at drawing Chibi characters.
Which is what her gigs offer.

Anyway, one of her customers contacted her
3 days ago and sent her a file,
she opened it because she didn’t know it may be a virus or a harmful file.

By that, this hacker got access to her email,
he made some orders using the balance,
and change the account’s email & deletes it,
we don’t know what he did exactly he did too.

I checked my sister’s email, there were a lot of messages in the trash section

one of them is this

2aaeda54233573ac6778399a03c27ab42d6baabf (1)1080×2280 168 KB

So, this hacker used my sister’s account to buy a service from a new unknown seller
that costs 900$
and he even left him a tip of 250$!

ImgBB

tip

Image tip hosted in ImgBB

I mean OMG who pays 1150$ for a service that can be delivered in 1min.

is it too hard for Fiverr system to auto-detect this kind of behavior?

please visit and report his account
(Moderators asks me to remove this)

she was working really hard for the past months to buy a new laptop!
Also, Fiverr team should really work to make the platform safer!

for example

• someone with a new account with 0 selling, suddenly got paid 900$ and 250$ tip and deliver confirmed at the same time … for real this kind of behavior should be auto-detected by the system!
• having a virus scanner to scan all files uploaded, or at least prevent uploading something contain .exe and other harmful files!

[franklegacy]

You should send this to support https://www.fiverr.com/support_tickets/new

[mobhervr4]

You should send this to support https://www.fiverr.com/support_tickets/new

already did, thank you!

[zizopixels]

already did, thank you!

Ask them to intervene and cancel the order ASAP.

They can cancel the order even after order is marked as complete.

[franklegacy]

already did, thank you!

Another helpful tip is to never keep your funds saved in your fiverr account, always withdraw the money.

[zizopixels]

already did, thank you!

Its teamwork or work of the same person.

[elle_and_co]

oh my goodness… please contact support soon as possible…it will take at least 14 days before the fund gets cleared for withdrawal in the account of the new seller.

You may as well send then a DM on Twitter here https://■■■■■■■■■■■/fiverrsupport

I wish and i hope you get it resolved.

[Guest lloydsolutions]

You need to remove the username of the other party as naming and shaming buyers and sellers is not allowed on the forum.

Customer Support will help you with this.

[mobhervr4]

Ask them to intervene and cancel the order ASAP.

They can cancel the order even after order is marked as complete.

i can’t login to the account, probably he changed the account email and deactivate it

[mobhervr4]

oh my goodness… please contact support soon as possible…it will take at least 14 days before the fund gets cleared for withdrawal in the account of the new seller.

You may as well send then a DM on Twitter here https://■■■■■■■■■■■/fiverrsupport

I wish and i hope you get it resolved.

I will send DM,

thank you!

[mobhervr4]

You need to remove the username of the other party as naming and shaming buyers and sellers is not allowed on the forum.

Customer Support will help you with this.

ok I will hide the names shown in the screenshot and adjust the topic

[vickiespencer]

I had the same thing happen to a friend. Fiverr got their funds back for them, so I am hoping your sister gets hers back too.

[mehedi_h_mahmud]

Contact Fiverr Support Immediately with all of your proof.

[optical_designs]

ok I will hide the names shown in the screenshot and adjust the topic

Try reaching out To Fiverr head quarters, I think thier number is present in Google. See if they can help

[kno010]

Don’t worry it will take weeks before that money can be withdrawn, your sister will get her money back after contacting support and proving she is the owner of the account.

[adsensewizard]

Even if it would take weeks to get a response (Which it won’t) an order you didn’t give permission for can still be refunded even if the funds are withdrawn already. The balance will just go to negative for the seller if there’s no balance currently. And if the seller is a honest person and not the hacker themselves, they do usually get compensated by Fiverr for a big cancellation that was out of their hands.

But as it’s an urgent issue, a ticket is very slow indeed. Best to use other communication methods which people have been mentioning here already.

It’s a shame that Fiverr has not integrated anti-virus/malware scanner to their attachment system. It’s such an easy and cheap thing to do, and if it’s a good one, nobody would get hacked anymore if they always get a warning about the attachment being unsafe.

[kno010]

Even if it would take weeks to get a response (Which it won’t) an order you didn’t give permission for can still be refunded even if the funds are withdrawn already. The balance will just go to negative for the seller if there’s no balance currently. And if the seller is a honest person and not the hacker themselves, they do usually get compensated by Fiverr for a big cancellation that was out of their hands.

But as it’s an urgent issue, a ticket is very slow indeed. Best to use other communication methods which people have been mentioning here already.

It’s a shame that Fiverr has not integrated anti-virus/malware scanner to their attachment system. It’s such an easy and cheap thing to do, and if it’s a good one, nobody would get hacked anymore if they always get a warning about the attachment being unsafe.

It’s a shame that Fiverr has not integrated anti-virus/malware scanner to their attachment system. It’s such an easy and cheap thing to do

They already have this, but some files can’t be effectively scanned this way. If you get something like a .txt document or Word file those will be scanned, but this is more difficult for stuff like .exe files. This is why you should have your own anti-virus and never run .exe files or other suspicious attachments.

[Guest humanissocial]

It’s a shame that Fiverr has not integrated anti-virus/malware scanner to their attachment system. It’s such an easy and cheap thing to do

They already have this, but some files can’t be effectively scanned this way. If you get something like a .txt document or Word file those will be scanned, but this is more difficult for stuff like .exe files. This is why you should have your own anti-virus and never run .exe files or other suspicious attachments.

This is why you should have your own anti-virus and never run .exe files or other suspicious attachments

Absolutely.

All businesses need to have knowledge of cybersecurity plus tools to protect yourself.

It’s not okay to put the security of clients at risk and it’s totally preventable and it doesn’t become ok just because the seller is 14 years old.

[adsensewizard]

It’s a shame that Fiverr has not integrated anti-virus/malware scanner to their attachment system. It’s such an easy and cheap thing to do

They already have this, but some files can’t be effectively scanned this way. If you get something like a .txt document or Word file those will be scanned, but this is more difficult for stuff like .exe files. This is why you should have your own anti-virus and never run .exe files or other suspicious attachments.

.exe files should also be easy to scan. There’s lots of free sites where you can submit an exe file and multiple different anti-virus providers will scan the file. So they could make it so that any executable would be uploaded to such a virus check first.

But easier would be just to block attaching .exe/.bat files or archives with one inside, that I believe no service provider would need a buyer to provide.

But yeah, I agree that ultimately it’s the person’s responsibility to know that attachments can be unsafe, so not really Fiverr’s responsibility.