Webinar Alert! Orders' Communication Tips for Sellers!

[Yoav.M]

Hello all freelancers!

We're always aiming to listen and fulfill your thoughts and wishes...

So, on the next webinar, you'll get the chance to learn to talk your way to the top! 

Hear some new ways to improve your communication with current and potential customers - https://events.fiverr.com/communication

Tune in at 10:00 AM EST / 3:00 PM UK time on January 29, for all the tips you need to build a smooth client journey from start to finish.

Hope to see you there...

Register NOW!

[Yoav.M]

* This post was created by @Kesha & @aditellem566:

In our last seller’s webinar, we went over how to elevate your success on the platform using one simple key - Communication. 

If you missed it or want a refresher, you can catch the replay here. Alternatively, you can check out the notes below.

Effective communication before, during, and after an order can help build trust and foster long-term relationships with your buyers. Here are the three main communication touch points we discussed: 

1. Before the order - When a potential buyer sends a message to express interest or seek additional details, it’s important to respond promptly and professionally. At this stage, they’re likely exploring their options, so it’s important to make a good first impression. To stand out from the competition, set up a well-crafted auto-reply detailing your skills and an overview of your services. Also share resources to brief them on what to expect when working with a Fiverr freelancer in your particular field. While auto-replies serve as a placeholder, responding swiftly showcases your availability and commitment. When answering their first message, maintain a friendly and professional tone while also letting your personality shine. Be transparent and set mutual expectations on scope, budget, timeline, and the process for revisions. To prevent issues downline, it is important to also mention that any changes outside of the scope will incur additional charges and postpone the original deadline. You can also share relevant work samples to further your credibility. For a more personalized connection, eligible sellers can also hop on a Zoom call with buyers. Learn more info on the Zoom feature and its eligibility requirements by visiting here. 
2. During the order - Once your buyer has chosen to collaborate, it’s time to kick things off. Start by expressing gratitude for their order and assuring them that they’re in great hands. Ask clarifying questions as needed and provide an outline of next steps, detailing timelines and your process for revisions. We suggest regularly checking in with your buyer to share updates on your progress and share drafts for initial feedback. This not only strengthens client relationships, but also ensures alignment and avoids complications or extensive revisions later.
3. After the order - After providing any necessary revisions, it’s time to make the final delivery and wow your buyer. Offer a thorough explanation of your efforts and achieved results, along with a usage guide. A detailed checklist can help make things easy to understand. If you want to take it up a notch, provide an explainer video using a tool like Loom. You may also hop on a Zoom call with them if you have the feature. With that being written, please make sure to stay aligned within Fiverr ToS.

Don’t stop there! Post-delivery, take it a step further by leveraging this existing connection for future opportunities. Take time to understand your buyer's goals and challenges, exploring possibilities for further assistance. Don’t hesitate to ask for referrals, propose future collaborations, or even offer a discounted rate on their next purchase. 

Ready to become a communication pro and talk your way to the top? We’ve created a collection of ready-to-go templates you can easily customize and add to your Quick Responses.

Download the guide here!

Edited February 6 by Yoav.M

[fozla_rabbi01]

Thank you for recommending us.

[attractiveui]

Thank you for such great information

[nesenili]

Hi,

I did not get the webinar link before the event even if I applied to attend it... But I just got the video link, and it was full of great information ! Thank you very much ! 🙂

[julesedits]

Thank you for sending the summary. The link to the templates doesn't work, access is required. Is there any way you can help with that? 😁

[r_ahsan_designs]

Thank you for sending the details.

Edited February 3 by r_ahsan_designs

[Yoav.M]

@julesedits Hi, thanks for the update. Please check again now.

[uk1000]

1 hour ago, Yoav.M said:

Please check again now.

It still says "Google sign in to continue to Docs".

[Yoav.M]

Thank you @uk1000 for the update. Do you see this image when trying to download the guide? 

It requests to copy this file, in order for sellers to get an access.

 

[uk1000]

I still get it asking me to sign in. Maybe it's not fully shared publicly. Another option might be to export it as a .pdf and then attach that to thread, then every one could have access to the .pdf but they couldn't edit the document, probably.

https://support.google.com/docs/answer/2494822#zippy=%2Callow-general-access-to-the-file%2Cshare-a-file-publicly

 

Quote

Share a file publicly

1. Select the file you want to share.
2. Click Share or Share .
3. Under “General access” click the Down arrow .
4. Choose Anyone with the link.
5. To decide what role people will have, select Viewer, Commenter, or Editor.
6. Click Copy link.
7. Click Done.
8. Paste the link in an email or any place you want to share it.

People who aren't signed in to a Google Account show up as anonymous animals in your file. Learn more about anonymous animals.

Edited February 4 by uk1000

[fozla_rabbi01]

thanks for the update.

[Yoav.M]

@uk1000 thanks again 🙂 

Please try now...

[uk1000]

When I refreshed this forum page and clicked on the link in the post that says it's edited 1 hr ago, that says "downloaded the guide here" in Firefox (opening it in a normal new tab or private window) it shows:

Also the same when I tried it in a Chrome window

Edited February 4 by uk1000

[marketer_tuhin0]

Thank you

[johnnewland]

As with the other users, when I click on the link for the templates, I get this: Note that I am using Chrome

[Yoav.M]

@johnnewland thank you for the update, please request this access for the doc.

[Yoav.M]

@uk1000 thanks again for letting me know. I simply followed your suggestion and shared here the PFD version of the doc.

[attractiveui]

Thank you so much 

[callmefay]

Thank you for the webinar recording!

I have just requested access for the guide.

[lily02]

Hi

Where can I find the recorded video?

[uk1000]

8 minutes ago, lily02 said:

Where can I find the recorded video?

It says in the 2nd post that you can catch the replay at: https://www.fiverr.com/content/rt/orders-communication-tips

[lily02]

4 minutes ago, uk1000 said:

It says in the 2nd post that you can catch the replay at: https://www.fiverr.com/content/rt/orders-communication-tips

Thank you so much.

[anas_anzooz]

Thank you for this valuable information☺️

[zizplay]

On 2/1/2024 at 12:01 AM, Yoav.M said:

* This post was created by @Kesha & @aditellem566:

In our last seller’s webinar, we went over how to elevate your success on the platform using one simple key - Communication. 

If you missed it or want a refresher, you can catch the replay here. Alternatively, you can check out the notes below.

Effective communication before, during, and after an order can help build trust and foster long-term relationships with your buyers. Here are the three main communication touch points we discussed: 

1. Before the order - When a potential buyer sends a message to express interest or seek additional details, it’s important to respond promptly and professionally. At this stage, they’re likely exploring their options, so it’s important to make a good first impression. To stand out from the competition, set up a well-crafted auto-reply detailing your skills and an overview of your services. Also share resources to brief them on what to expect when working with a Fiverr freelancer in your particular field. While auto-replies serve as a placeholder, responding swiftly showcases your availability and commitment. When answering their first message, maintain a friendly and professional tone while also letting your personality shine. Be transparent and set mutual expectations on scope, budget, timeline, and the process for revisions. To prevent issues downline, it is important to also mention that any changes outside of the scope will incur additional charges and postpone the original deadline. You can also share relevant work samples to further your credibility. For a more personalized connection, eligible sellers can also hop on a Zoom call with buyers. Learn more info on the Zoom feature and its eligibility requirements by visiting here. 
2. During the order - Once your buyer has chosen to collaborate, it’s time to kick things off. Start by expressing gratitude for their order and assuring them that they’re in great hands. Ask clarifying questions as needed and provide an outline of next steps, detailing timelines and your process for revisions. We suggest regularly checking in with your buyer to share updates on your progress and share drafts for initial feedback. This not only strengthens client relationships, but also ensures alignment and avoids complications or extensive revisions later.
3. After the order - After providing any necessary revisions, it’s time to make the final delivery and wow your buyer. Offer a thorough explanation of your efforts and achieved results, along with a usage guide. A detailed checklist can help make things easy to understand. If you want to take it up a notch, provide an explainer video using a tool like Loom. You may also hop on a Zoom call with them if you have the feature. With that being written, please make sure to stay aligned within Fiverr ToS.

Don’t stop there! Post-delivery, take it a step further by leveraging this existing connection for future opportunities. Take time to understand your buyer's goals and challenges, exploring possibilities for further assistance. Don’t hesitate to ask for referrals, propose future collaborations, or even offer a discounted rate on their next purchase. 

Ready to become a communication pro and talk your way to the top? We’ve created a collection of ready-to-go templates you can easily customize and add to your Quick Responses.

Download the guide here!

Thanks for the Information.