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Can't reply to potential buyer

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Hi everyone,I’ve got this issue that’s freaking me out. A potential buyer messaged me from my gig. I didn’t get the notification until 30 minutes later. I opened, read and replied the message but as soon as I exit the chat, the message is cleared and it has the clock icon that looks like I haven’t replied yet. I have tried multiple times but the notification is still there that I have an unread message.

I have tried from desktop as well with no luck, I restarted the app, no luck. Any idea what is going on please?

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