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Fiverr has Major Search issue!


maxahir
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I’ve been working on Fiverr from last 5 years now and there are some issues that have not been taken care of. One of the major issues is with the search algorithm. Fiverr’s robotic search algorithm as removed my gig from the search results unless you search it with multiple filters. This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years. And when I tried to get help from Fiverr’s CS, all they had were the templated answers to forward me and saying that our search algorithm is dynamic and it keeps on changing from time to time which doesn’t answer my question that a gig which was on the first page and had no issues at all, How can it be completely removed from search? It could have been moved to the second page, the third page or even more down but going completely vanished from search makes no sense here.

Has anyone else faced such issue?
There are many other issues with the site as well but Fiverr doesn’t care about that.

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Good to know that your gig is back. Did you make any changes to it or it was brought back automatically?

Well my best seller gig is on pending status. I don’t know why.

I wrote to the help center but they have not answered me yet.

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Well my best seller gig is on pending status. I don’t know why.

I wrote to the help center but they have not answered me yet.

Help center is pathetic. They will just send you template replies and will not even take the requests serious.

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Hey @maxahir,

I think that SEO texts in your Gig, optimized for Fiverr search algorithms is a key when it comes to ranking. I think that reviews is in 2nd place after good Gig text. Why? Bacause I’m only 10 days in Fiver, got only 8 Reviews but already some of my gigs are on the first page when other sellers has more reviews.

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Hey @maxahir,

I think that SEO texts in your Gig, optimized for Fiverr search algorithms is a key when it comes to ranking. I think that reviews is in 2nd place after good Gig text. Why? Bacause I’m only 10 days in Fiver, got only 8 Reviews but already some of my gigs are on the first page when other sellers has more reviews.

My gig has been on first page from 2-3 years and it was generating good sales. But suddenly without any negative thing from my side, It has been vanished while all other gigs that I’ve been seeing are still there. They could have moved it to 2nd, 3rd or even more down but it is nowhere to find now.

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don’t worry, you’re not the only one. I’ve been on the last page from January to May and from the start of June till now. In my opinion, Fiverr really doesn’t care, this has been going on with many sellers for the last few years.

I can almost 100% guarantee you that they aren’t going to do anything about it. Finding other sources of include is the best thing you can do right now. Having Fiverr as your only income is a terrible idea. Some months are good, and some months are bad.

I guarantee you that Fiverr isn’t gonna do anything about it.

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don’t worry, you’re not the only one. I’ve been on the last page from January to May and from the start of June till now. In my opinion, Fiverr really doesn’t care, this has been going on with many sellers for the last few years.

I can almost 100% guarantee you that they aren’t going to do anything about it. Finding other sources of include is the best thing you can do right now. Having Fiverr as your only income is a terrible idea. Some months are good, and some months are bad.

I guarantee you that Fiverr isn’t gonna do anything about it.

Fiverr isn’t the only income source but it was the main income source for me as I have invested so much time in building my profile since years but I feel like Fiverr has never cared about the sellers no matter how good you have been. Fiverr has been taking 20% from everything I earned even the “Tips”. But what it is giving us now is “Disappointment”.

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I have experienced the same thing last year, all of a sudden no new orders, I disappeared In the back pages, lasted for months, and then I was back up again and everything was as before, loads of orders.

Best luck to you, hope you will get back up there! 😉

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Fiverr isn’t the only income source but it was the main income source for me as I have invested so much time in building my profile since years but I feel like Fiverr has never cared about the sellers no matter how good you have been. Fiverr has been taking 20% from everything I earned even the “Tips”. But what it is giving us now is “Disappointment”.

That is why it is good to have multiple sources of income, especially as a freelancer or entrepreneur

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I’ve been working on Fiverr from last 5 years now and there are some issues that have not been taken care of. One of the major issues is with the search algorithm. Fiverr’s robotic search algorithm as removed my gig from the search results unless you search it with multiple filters. This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years. And when I tried to get help from Fiverr’s CS, all they had were the templated answers to forward me and saying that our search algorithm is dynamic and it keeps on changing from time to time which doesn’t answer my question that a gig which was on the first page and had no issues at all, How can it be completely removed from search? It could have been moved to the second page, the third page or even more down but going completely vanished from search makes no sense here.

Has anyone else faced such issue?

There are many other issues with the site as well but Fiverr doesn’t care about that.

And when I tried to get help from Fiverr’s CS, all they had were the templated answers to forward me and saying that our search algorithm is dynamic and it keeps on changing from time to time which doesn’t answer my question

agree with you I think fiverr CS is using AI Bots for there customer support system!

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I’ve been working on Fiverr from last 5 years now and there are some issues that have not been taken care of. One of the major issues is with the search algorithm. Fiverr’s robotic search algorithm as removed my gig from the search results unless you search it with multiple filters. This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years. And when I tried to get help from Fiverr’s CS, all they had were the templated answers to forward me and saying that our search algorithm is dynamic and it keeps on changing from time to time which doesn’t answer my question that a gig which was on the first page and had no issues at all, How can it be completely removed from search? It could have been moved to the second page, the third page or even more down but going completely vanished from search makes no sense here.

Has anyone else faced such issue?

There are many other issues with the site as well but Fiverr doesn’t care about that.

This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years

My gig has been on first page from 2-3 years and it was generating good sales

I feel like Fiverr has never cared about the sellers no matter how good you have been. Fiverr has been taking 20% from everything I earned even the “Tips”. But what it is giving us now is “Disappointment”

I’m pretty sure that there are a lot of sellers who would love to have had the situation you have had for 2-3 years but there are many thousands who never have that opportunity. It seems quite disingenuous to suddenly start complaining about Fiverr, the commission, not caring about sellers, etc when you have enjoyed a privileged position for so long. Maybe it is just someone else’s turn to get what you had for so long? Is that unfair?

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My gig has been on first page from 2-3 years and it was generating good sales. But suddenly without any negative thing from my side, It has been vanished while all other gigs that I’ve been seeing are still there. They could have moved it to 2nd, 3rd or even more down but it is nowhere to find now.

My gig has been on first page from 2-3 years and it was generating good sales. But suddenly without any negative thing from my side, It has been vanished while all other gigs that I’ve been seeing are still there. They could have moved it to 2nd, 3rd or even more down but it is nowhere to find now.

The best thing is that please try to update your gig description and add some text to packages etc then search what will happen.

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This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years

My gig has been on first page from 2-3 years and it was generating good sales

I feel like Fiverr has never cared about the sellers no matter how good you have been. Fiverr has been taking 20% from everything I earned even the “Tips”. But what it is giving us now is “Disappointment”

I’m pretty sure that there are a lot of sellers who would love to have had the situation you have had for 2-3 years but there are many thousands who never have that opportunity. It seems quite disingenuous to suddenly start complaining about Fiverr, the commission, not caring about sellers, etc when you have enjoyed a privileged position for so long. Maybe it is just someone else’s turn to get what you had for so long? Is that unfair?

Well you get to that “privileged position” by working your butt off every day and going an extra mile for your clients every day for 10+ hours (at least in my case), so I would be equaly unhappy in his situation. Being on top here is not something that should be taken as granted, it is not your right, it is the result of the work you do and your work ethics. So those who never got the chance in most cases simply do not cut it, they are not invested enough in the job, or simply do not know better (Language, cultural and other barriers might be an issue as well). I have helped quite a few fellow translators bring their gigs to another level, they were good, but have had no experience or education in dealing with customers or of good business practices in general, this is the majority of sellers on Fiverr. There is a way to make sure you get out on top, and it involves a lot of patiencea and work.

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This gig which is having 1800+ reviews and a 4.8 overall rating and has been on the first page for years

My gig has been on first page from 2-3 years and it was generating good sales

I feel like Fiverr has never cared about the sellers no matter how good you have been. Fiverr has been taking 20% from everything I earned even the “Tips”. But what it is giving us now is “Disappointment”

I’m pretty sure that there are a lot of sellers who would love to have had the situation you have had for 2-3 years but there are many thousands who never have that opportunity. It seems quite disingenuous to suddenly start complaining about Fiverr, the commission, not caring about sellers, etc when you have enjoyed a privileged position for so long. Maybe it is just someone else’s turn to get what you had for so long? Is that unfair?

I wasn’t expecting such answer for a senior community member like you. Let’s suppose you put your hard work for 5 years in building a business offline, will you allow anyone to take your place or will allow to completely destroy it just because he is new in the market and deserves a chance?

And if you have read the post till end, I’ve mentioned this that Fiverr’s (so called) algorithm has moved the gig to 2nd page or 3rd or even more down if there was any problem but removing it completely from search makes no sense at all.

And yeah, there are many other sellers in the same category who are there even before me and their gigs are doing fine then why mine gig was the prey?

I’m hopeful that this could be a big as I’ve experienced this that whenever Fiverr updates it system or that so called algorithm, they mess up and everyone gets disturbed.

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Well you get to that “privileged position” by working your butt off every day and going an extra mile for your clients every day for 10+ hours (at least in my case), so I would be equaly unhappy in his situation. Being on top here is not something that should be taken as granted, it is not your right, it is the result of the work you do and your work ethics. So those who never got the chance in most cases simply do not cut it, they are not invested enough in the job, or simply do not know better (Language, cultural and other barriers might be an issue as well). I have helped quite a few fellow translators bring their gigs to another level, they were good, but have had no experience or education in dealing with customers or of good business practices in general, this is the majority of sellers on Fiverr. There is a way to make sure you get out on top, and it involves a lot of patiencea and work.

I completely agree with the facts you mentioned here. You are at top for a reason and that is your hard work and dedication. It’s funny to see gigs with 10 or 20 reviews are getting more sales than gigs with 2000 reviews. Fiverr have so many funny rules like every month you get a message on evaluation in which they say “Don’t make more than one gigs in the sames category” while so many Top Rated Sellers are having gigs in the same categories. Even they deleted gigs of colleagues. And the worst part is they have no answer to it.

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I wasn’t expecting such answer for a senior community member like you. Let’s suppose you put your hard work for 5 years in building a business offline, will you allow anyone to take your place or will allow to completely destroy it just because he is new in the market and deserves a chance?

And if you have read the post till end, I’ve mentioned this that Fiverr’s (so called) algorithm has moved the gig to 2nd page or 3rd or even more down if there was any problem but removing it completely from search makes no sense at all.

And yeah, there are many other sellers in the same category who are there even before me and their gigs are doing fine then why mine gig was the prey?

I’m hopeful that this could be a big as I’ve experienced this that whenever Fiverr updates it system or that so called algorithm, they mess up and everyone gets disturbed.

removing it completely from search makes no sense at all.

When asked about it, CS often tells sellers that a placement in search (any placement, not just on a specific page) isn’t guaranteed at all.

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Well you get to that “privileged position” by working your butt off every day and going an extra mile for your clients every day for 10+ hours (at least in my case), so I would be equaly unhappy in his situation. Being on top here is not something that should be taken as granted, it is not your right, it is the result of the work you do and your work ethics. So those who never got the chance in most cases simply do not cut it, they are not invested enough in the job, or simply do not know better (Language, cultural and other barriers might be an issue as well). I have helped quite a few fellow translators bring their gigs to another level, they were good, but have had no experience or education in dealing with customers or of good business practices in general, this is the majority of sellers on Fiverr. There is a way to make sure you get out on top, and it involves a lot of patiencea and work.

Well you get to that “privileged position” by working your butt off every day and going an extra mile for your clients every day for 10+ hours (at least in my case), so I would be equaly unhappy in his situation.

Do you though? Are you sure that’s the case? Did your position come as a coincidence rather than as a result of your hard work? I’m not disputing anyone’s work ethic, merely why people feel they are being hard done by when they are rotated out of the top positions. None of us have a right to be top spot - even if we are the best, that’s not how it works despite us all believing that would be the best way.

I have been top spot for some gigs and been moved lower then back up again, I don’t see any real correlation between my level of work and the position I have. We should all of course keep working hard and try to ensure our gigs are as optimized and possible, but the reality is that no position is guaranteed and that any of us moaning about our ranking when we have already had top spot for a long time is unfair.

I am also unsure how you can say that getting to the “privileged position” is by working your butt off but when someone else gets it instead, then it has to be an unfair move. Does that not seem strange to you?

I wasn’t expecting such answer for a senior community member like you. Let’s suppose you put your hard work for 5 years in building a business offline, will you allow anyone to take your place or will allow to completely destroy it just because he is new in the market and deserves a chance?

This isn’t comparable to building a business offline. You are on Fiverr’s marketplace. They don’t guarantee you anything and while I empathize with a drop in income and orders (I have had the same experience as mentioned above), you were simply wrong to expect that Fiverr would give you the position forever.

Why you lost it, I don’t know - maybe it wasn’t your fault, maybe there is an up and coming seller that they are giving a chance to, maybe, maybe, maybe… We can’t know but we do know this has happened to a lot of sellers and the result is always the same - Fiverr are not going to change how they work to suit a few sellers who want top spot.

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Well you get to that “privileged position” by working your butt off every day and going an extra mile for your clients every day for 10+ hours (at least in my case), so I would be equaly unhappy in his situation.

Do you though? Are you sure that’s the case? Did your position come as a coincidence rather than as a result of your hard work? I’m not disputing anyone’s work ethic, merely why people feel they are being hard done by when they are rotated out of the top positions. None of us have a right to be top spot - even if we are the best, that’s not how it works despite us all believing that would be the best way.

I have been top spot for some gigs and been moved lower then back up again, I don’t see any real correlation between my level of work and the position I have. We should all of course keep working hard and try to ensure our gigs are as optimized and possible, but the reality is that no position is guaranteed and that any of us moaning about our ranking when we have already had top spot for a long time is unfair.

I am also unsure how you can say that getting to the “privileged position” is by working your butt off but when someone else gets it instead, then it has to be an unfair move. Does that not seem strange to you?

I wasn’t expecting such answer for a senior community member like you. Let’s suppose you put your hard work for 5 years in building a business offline, will you allow anyone to take your place or will allow to completely destroy it just because he is new in the market and deserves a chance?

This isn’t comparable to building a business offline. You are on Fiverr’s marketplace. They don’t guarantee you anything and while I empathize with a drop in income and orders (I have had the same experience as mentioned above), you were simply wrong to expect that Fiverr would give you the position forever.

Why you lost it, I don’t know - maybe it wasn’t your fault, maybe there is an up and coming seller that they are giving a chance to, maybe, maybe, maybe… We can’t know but we do know this has happened to a lot of sellers and the result is always the same - Fiverr are not going to change how they work to suit a few sellers who want top spot.

Do you though? Are you sure that’s the case? Did your position come as a coincidence rather than as a result of your hard work? I’m not disputing anyone’s work ethic, merely why people feel they are being hard done by when they are rotated out of the top positions. None of us have a right to be top spot - even if we are the best, that’s not how it works despite us all believing that would be the best way.

I have been top spot for some gigs and been moved lower then back up again, I don’t see any real correlation between my level of work and the position I have. We should all of course keep working hard and try to ensure our gigs are as optimized and possible, but the reality is that no position is guaranteed and that any of us moaning about our ranking when we have already had top spot for a long time is unfair.

Interesting point. From my perspective, my progress was pretty much consistent with different phases I have had in terms of developing my services (changes in offer and pricing, later picking out a certain type of customer to work with etc.), I have had one serious drop (after using the old vacation mode I was ranked at the bottom for months) and in that period I had to pretty much go a step or two back and the business picked up bit by bit, now I am ranked rather high again. So from my perspective, or rather in my particular case the progress was pretty consistent with what was to be expected in the the current market and with what I can offer my clients. I guess we will never really know how they do their Voodoo.

Oh and my Fiverr success (other than the bump because a bad policy) was also very consisstent with my offline (b2b) success.

I am also unsure how you can say that getting to the “privileged position” is by working your butt off but when someone else gets it instead, then it has to be an unfair move. Does that not seem strange to you?

I would like to stress on a sidenote that working your but off is only relevant if you are also doing a good job and offering a good service, that is the base of everything.

By now I was always under the impression that the rank has to do with the average 6 month performance, but there seem to be different variables there…

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My gig has been on first page from 2-3 years and it was generating good sales. But suddenly without any negative thing from my side, It has been vanished while all other gigs that I’ve been seeing are still there. They could have moved it to 2nd, 3rd or even more down but it is nowhere to find now.

The best thing is that please try to update your gig description and add some text to packages etc then search what will happen.

The best thing is that please try to update your gig description and add some text to packages etc then search what will happen.

So my gig is back now after days. I made some changes to it and it is back in search. Seems like there was a bug in the their system. Whenever Fiverr updates the system there comes some issues.

I told you follow those steps and just check it.

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