SUCCESSFUL Fiverr ID Verification: Here's what you need to know

[unitylab]

In my case I was failed to verify my ID so my account is block but fiverr is not reply from the customer service what can I do for it?

[unitylab]

I live in the India, and have submitted my driver’s license, which is a government issued photo ID and is allegedly accepted by the site, for verification. My ID Verification is failed My ID Verification is failed imagine my surprise when I received a notification saying “Your ID wasn’t verified, since it’s not a supported ID. Please try again.” type, since a driver’s license is the first supported ID type on the list, I did upload my selfie. But after two attempts of verification, Fiverr still can’t verify me.

I’m confused and don’t know what to do now.

my problem also same now my account is blocked

[sueohm]

I am stuck in this process for 10 days. Nothing I do remedies the situation. CS is of no help as of yet. I get the code scanned and then choose drivers license and click next. The next page with picture needed does not work. I am very lost. I have some great buyers that I do not want to lose. Now that I am restricted, I likely will not see any replies. so if someone has ideas, and is able to contact me please do…

[imagination7413]

I am stuck in this process for 10 days. Nothing I do remedies the situation. CS is of no help as of yet. I get the code scanned and then choose drivers license and click next. The next page with picture needed does not work. I am very lost. I have some great buyers that I do not want to lose. Now that I am restricted, I likely will not see any replies. so if someone has ideas, and is able to contact me please do…

This and the other thread you replied to are both fairly old. Maybe create your own thread in the ‘bug’ category, detailing your own experience? You are welcome to reference/link both threads in your own, much like the OP did to “I found this detailed and amazing forum thread”.

[alex_basar]

no need for a scanned copy of the ID?

No, there’s no need for a scanned copy. However, since, during the verification process (in addition to the camera App to take a live photo), you also have the option to open the gallery App (which gives you access to the photos on your phone) and upload a premade photo, you could opt for that, too.

The only reason I suggested using a premade photo in my original post was because users have reported (on the forum) greater success using this option. Several users have reported issues with using the live photo option (as it can sometimes lead to a dark/blurry image).

However, it is entirely up to you to chose whichever option you think will work best for you 🙂

I would also suggest that you do not use scanned documents at all as they usually tend to be of lower quality (resolution) in comparison to a photo taken with a good DSLR camera or smartphone camera.

Hello man,

I’m confused about this ID verification matter!. when I Captured a photo of my ID it’s not working(I mean, my id is not showing on the upload are, and also the next button was not active/working). I have tried with different phones and also try with a scanned document but it still the same.

I don’t understand what to do!. already have tried to connect with Fiverr Customer Support but they still can’t give me a solution to this. they said that they will keep posted if they got any solution for my problem.

It’s 2020, if anyone there please make a quote about it if possible.

thanks in advance.

Alex

[bp9675]

How do I go to GALLERY APP?? I have fiverr app, but am not able to click next when taking live photo for verification???

[bp9675]

There isn’t the ability to upload documents or anything from your camera roll. It all has to be live now. I know because i’ve done this about 7 times now and still no luck. Fiverr has terrible technology and they refuse to acknowledge it.

Yes!! I’m having this trouble. There is no way of uploading anymore???

[bp9675]

I cannot tap next after taking a Live Photo on the verification process ):
help

[alex_basar]

Yes!! I’m having this trouble. There is no way of uploading anymore???

Hi there, you can try to use gallery photo by clicking on the document option under the camera when you going to upload photo. I don’t know it will work for you or not. it’s not workable for me. I don’t know what to do!!

It makes me depressed really!. 😔

[bp9675]

Hi there, you can try to use gallery photo by clicking on the document option under the camera when you going to upload photo. I don’t know it will work for you or not. it’s not workable for me. I don’t know what to do!!

It makes me depressed really!. 😔

I don’t even see a spot. When I hit the camera button I don’t get to upload anything ! Also the next button doesn’t function. image|231x500

[alex_basar]

I don’t even see a spot. When I hit the camera button I don’t get to upload anything ! Also the next button doesn’t function. image|231x500

As i tried with more than one devices, I realize that this option is different by each device. better you can try with another one. last time i have tried with my “Xiaomi Mi 8” device. there was 4 option with Capture and File. I have try with Capture and File too. but, both is not working for me.

But, the Customer Support team still saying that their relevant team is working on this issue still, they will keep posted to me if when they got solution. on the other hand, i have only 7 days left to verify my ID. I don’t know what will be after this!.

By the way, you can try with different device now. if you got any solution, then don’t forget to let me know, please. best of luck.

Alex

[bp9675]

As i tried with more than one devices, I realize that this option is different by each device. better you can try with another one. last time i have tried with my “Xiaomi Mi 8” device. there was 4 option with Capture and File. I have try with Capture and File too. but, both is not working for me.

But, the Customer Support team still saying that their relevant team is working on this issue still, they will keep posted to me if when they got solution. on the other hand, i have only 7 days left to verify my ID. I don’t know what will be after this!.

By the way, you can try with different device now. if you got any solution, then don’t forget to let me know, please. best of luck.

Alex

Yeah I tried tapping the camera button to upload a file but it won’t let me. It goes straight to Camera again. I have an iPhone 11. It doesn’t even take the photo to activate the “next” button. I contacted CS, as I am not sure what else to do either

[alex_basar]

Yeah I tried tapping the camera button to upload a file but it won’t let me. It goes straight to Camera again. I have an iPhone 11. It doesn’t even take the photo to activate the “next” button. I contacted CS, as I am not sure what else to do either

Good.

I’m also on the same way. waiting for CS’s solution.

[j3nnifer]

Good.

I’m also on the same way. waiting for CS’s solution.

Hi Alex, just read through this forum and noticed that you and bp9675 are experiencing the same thing that I am! I’ve contacted Customer Service and the person I’ve been assigned to has been no help at all, she’s been telling me that it is my fault and ‘incorrect phone settings’ are the reason why the ‘next’ button not working. So stupid as I can upload photos on every other website except fiverr…

Hopefully you get a better response than me, could you also keep me posted on what your CS officer says as well? - Thanks 🙂

[alex_basar]

Hi Alex, just read through this forum and noticed that you and bp9675 are experiencing the same thing that I am! I’ve contacted Customer Service and the person I’ve been assigned to has been no help at all, she’s been telling me that it is my fault and ‘incorrect phone settings’ are the reason why the ‘next’ button not working. So stupid as I can upload photos on every other website except fiverr…

Hopefully you get a better response than me, could you also keep me posted on what your CS officer says as well? - Thanks 🙂

Hi,

Obviously I will keep posted to you and other victims if I got the solution.

by the way, how many days left to you to verify ID?.

[j3nnifer]

Hi,

Obviously I will keep posted to you and other victims if I got the solution.

by the way, how many days left to you to verify ID?.

I only have 6 more days to verify now

[alex_basar]

I only have 6 more days to verify now

Oh, I see.

Almost same here.

[pankajwsingh]

Hello Everyone,

So, I got this notification too, and faced another issue, my ids were not even getting uploaded from the phone, with a couple of days of back and forth with support team, trying different things to upload it so that i am able to verify in time, I was frustrated. I tried many things, image size, scanned pics and id upload but it won’t accept it.

But finally today, I logged in on iPhone, uploaded my id, it uploaded in first attempt and then I uploaded my selfie that too just took a second.

My id verification finished in seconds after that. My previous phone was oneplus 8.

Hope it helps someone.

Thank you and best wishes! [i have replied on another thread as well]
Pankaj

[pankajwsingh]

Hello Everyone,

So, I got this notification too, and faced another issue, my ids were not even getting uploaded from the phone, with a couple of days of back and forth with support team, trying different things to upload it so that i am able to verify in time, I was frustrated. I tried many things, image size, scanned pics and id upload but it won’t accept it.

But finally today, I logged in on iPhone, uploaded my id, it uploaded in first attempt and then I uploaded my selfie that too just took a second.

My id verification finished in seconds after that. My previous phone was oneplus 8.

Hope it helps someone. [Replied on two other threads too to help the community]

Thank you and best wishes!
Pankaj

[sueohm]

Hello Everyone,

So, I got this notification too, and faced another issue, my ids were not even getting uploaded from the phone, with a couple of days of back and forth with support team, trying different things to upload it so that i am able to verify in time, I was frustrated. I tried many things, image size, scanned pics and id upload but it won’t accept it.

But finally today, I logged in on iPhone, uploaded my id, it uploaded in first attempt and then I uploaded my selfie that too just took a second.

My id verification finished in seconds after that. My previous phone was oneplus 8.

Hope it helps someone. [Replied on two other threads too to help the community]

Thank you and best wishes!

Pankaj

I also had issues with the verification. I had tried different OS, different code scanners, different computers. I finally decided to buy a different phone. Instead of my LG Stylo 4 I went back to Samsung Android. First attempt with android and it was completed easily. Almost a month of hassle over that verification.

[alex_basar]

Hi Alex, just read through this forum and noticed that you and bp9675 are experiencing the same thing that I am! I’ve contacted Customer Service and the person I’ve been assigned to has been no help at all, she’s been telling me that it is my fault and ‘incorrect phone settings’ are the reason why the ‘next’ button not working. So stupid as I can upload photos on every other website except fiverr…

Hopefully you get a better response than me, could you also keep me posted on what your CS officer says as well? - Thanks 🙂

Hi there,

Finally i have done this verification process successfully. I think it doesn’t matter what phone you are using. it was only 4 days left to verify when i was tried last. fortunately it woks and i have verified my id through this process.

I don’t know what was the fault before, i want to suggest to all of the victims of this problem to try everyday one or two times at least. it can be done one day before the validation time.

have got many suggestion from various sources, but nothing is works unfortunately. with my real experience it’s possible to verify smoothly with scanned copy of ID and also no matter what phone you are using, just need to care about camera(a good quality and clear Image is enough, it’s not mandatory to use iphone or something…).

And also, a CS’s guy is help me to stay positive and not to be frustrated as i was getting depressed at all!. but i’m very happy after solve this.

I hope everyone will get rid from this matter.

All the best.

Alex.

[alex_basar]

Hello Everyone,

So, I got this notification too, and faced another issue, my ids were not even getting uploaded from the phone, with a couple of days of back and forth with support team, trying different things to upload it so that i am able to verify in time, I was frustrated. I tried many things, image size, scanned pics and id upload but it won’t accept it.

But finally today, I logged in on iPhone, uploaded my id, it uploaded in first attempt and then I uploaded my selfie that too just took a second.

My id verification finished in seconds after that. My previous phone was oneplus 8.

Hope it helps someone.

Thank you and best wishes! [i have replied on another thread as well]

Pankaj

Thanks for sharing your experience.

I have done this process today. and also very happy after this!.

Best of luck, all.

[srrefat]

After having had a very intense/busy last week, I expected today to be a lazy Sunday — one of seclusion and contemplation. But — oh, no! Life would be too easy (too boring even) if everything went your way, am I right? 😉

As soon as I wake up, I usually check my mobile phone for notifications (I have ALL Fiverr notifications enabled, btw). Sometimes, I also open the Fiverr App just in case there is a notification hiding inside the App (sometimes, push notifications can be unreliable 😉 ). But, today, I didn’t see anything in the App either.

After making myself some breakfast, I opened Fiverr on my PC. I noticed the characteristic magenta/pink dot by the “Messages.” There were still no notifications on the Fiverr App, though. This struck me as strange. Anyway, when I checked the Fiverr notification on my PC, it was the dreaded “Verify your ID to continue on Fiverr” message. 😰 Yep, it appeared as a notification. So, please pay attention to those magenta/pink dots and the message that’s shown! 😉

Since there are hardly any posts (from people who have succeeded in their verification process) detailing the entire verification process, I thought I’d give a very detailed description of my experience. 😃 Okay, moving on…

When you click on that notification, it takes you to a page where there is a QR code (which directs you to the ID verification link) as well as an option to get the ID verification link (that the QR code directs you to) sent via e-mail. To be honest, I was under the impression that each seller received a unique link which would only work for that seller. However, it was just a generic link which took you to Fiverr’s ID verification page. This is the link that the QR code, as well as the email, directs you to:

https:// www.fiverr. com/id_verification/info

[Note: Hyperlink has been removed. Please do not go to this web-address if you haven’t yet received a notification to verify your ID. I have only shared this info. so that you understand every step of the process.]

Once you go to that link on your smartphone, you will then be asked to enter your Fiverr login details. The verification process will start as soon as you are logged in.

You can access the above-mentioned link via your PC/tablet/laptop, too. However, I am not sure if accessing that link from such devices would ask you to switch to a smartphone to proceed with the verification process. Fiverr suggests you do the verification process on your smartphone, and that’s how I did mine.

The verification process consists of 2 stages:

1. Take a photo of your passport/driver’s license/ID.

2. Take a photo of yourself.

You have the option to either go to the camera App on your phone to take a current photo or to access your photos/files on your phone to upload a pre-existing file/photo from your phone. Before proceeding to the next step in the verification process, you can also retake the photos as many ever times as you want until you are satisfied with the quality of the photo.

Just like how someone had already mentioned in a previous thread, you can also upload a pre-existing/pre-scanned photo of your document by clicking on the icon that allows you to access the photos/files on your phone.

I believe the more clear, sharp, focused, and bright (without overexposure, of course) your photos are, the higher is your chance of success.

Therefore, I believe the easiest way to succeed in the verification process is by getting a professionally-made studio-quality photo of your ID and yourself and uploading it during your verification process (by clicking on the icon that allows you to access the photos/files on your phone).

You could also use a scanner to scan your documents, but I believe a professional-quality photo of your ID (taken in a bright environment with diffuse lighting) would have a much higher resolution/quality.

Here’s what I personally did:

1. Since I didn’t have a pre-scanned image of my ID that was of good enough quality, I decided to first take a photo of my ID before starting the verification process (I used a 16 Mp camera for this purpose). It is also possible to tab out of your browser to access the camera App on your phone even when you are already in the middle of the verification process on your mobile browser.

I stuck my ID onto the middle of a plain white paper (with double-sided tape). I then turned ALL the lights in my room on to ensure that the room was brightly lit and that the light was very diffuse. This was to ensure that there was no shadow projecting onto the ID while taking its photo. I rested the sheet of paper (with my ID) on a wall and then took a photo. Please make sure that the photo looks sharp and bright. I then uploaded the photo to my PC and edited it further for better brightness and image clarity. I then sent the edited image to my phone and started the verification process. In the first step, I clicked on the icon to access files on my phone and uploaded this edited image of my ID. Despite putting in all the effort to ensure that the edited photo was as bright as possible, the final uploaded image in step 1 looked dull/dark. But that didn’t seem to be an issue.

2. Since I already had a studio-quality photo of myself taken when I had applied for my passport, I just uploaded that photo in the second step.

This is the end of the verification process. You will then get a message saying that Fiverr has received your photos and that they will inform you of the result.

Hardly 5 seconds after that, I got an email saying that I’d successfully verified my ID.

.

.

.

I also got a notification on Fiverr.

image.png1334×192 12.7 KB

I would also like to mention that the ID that I’d uploaded was not an entirely English document. It had German, English, and French. So, I think Fiverr accepts non-English documents, too. 🙂

I did not see any information pertaining to the number of attempts I had available and the deadline for successful verification of ID prior to account suspension. Some users have claimed that you only have 15 days to verify your ID and that you only have 3 attempts. I am not sure if Fiverr has changed this in any way. Or maybe you’re shown that info. only after you fail in verifying your ID? I don’t know. :man_shrugging:

Please let me know if you have any other questions regarding the ID verification process. I’d be glad to help y’all out. 😺

https:// www.fiverr. com/id_verification/info

Please help me. I have submitted my all documents once. But my id doesn’t verify.

Fiverr has sent me a link to verify my id. But the link is not working at all. It appears blank.

Please help me I am very frustrated 😔

[webfsxpert]

https:// www.fiverr. com/id_verification/info

Please help me. I have submitted my all documents once. But my id doesn’t verify.

Fiverr has sent me a link to verify my id. But the link is not working at all. It appears blank.

Please help me I am very frustrated 😔

I face same problem. When i click camera button its not working.

[aatbusinessplan]

Thank you. Thank you. Thank you. Thank you. Thank you. I did my one by following your guide and I am successful. Thank you.