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Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

Hello Fiverr Community, I recently encountered a situation on Fiverr that I believe warrants discussion and caution among fellow freelancers. I want to share my experience to raise awareness and potentially prevent others from facing similar challenges. I recently completed an order for a CRO audit. The client, an agency, did not specify that the order was on behalf of their client. The transaction seemed routine, with the client expressing satisfaction upon delivery. However, to my surprise, I received a disproportionately harsh review from them. What's concerning is that as a seller, I am unable to modify my review after seeing the client's feedback. Meanwhile, buyers have the freedom to adjust their ratings, creating an imbalance in the review system. In this specific case, I provided a "good experience" 5-star rating based on the assumption of receiving positive feedback in return. Over 500 reviews on my profile, I only have 3 reviews at 3/5 so it doesn't happen very often. However, the subsequent review was unexpectedly negative, leaving me feeling unfairly rated. This experience raises important questions about the fairness and transparency of the review process on Fiverr. Shouldn't sellers have the same opportunity as buyers to adjust their ratings, especially in cases of unjust feedback? I urge fellow freelancers to exercise caution and consider the potential risks when dealing with clients, particularly agencies representing third parties. Communication and clarity upfront are essential to avoid misunderstandings that could lead to unfair ratings. I wish I could change my review to flag the seller account and avoid to other freelancers a bad experience similar to mine... but it's not possible... Additionally, I'm concerned that while buyers can modify their ratings, as a seller, I always fear providing a low rating and consequently upsetting the client, leading them to change the rating to a lower one. I welcome your thoughts and experiences on this matter. Let's work together to ensure a fair and supportive environment for all members of the Fiverr community. Best regards, Alexis

Believe it or not, Fiverr made my dream come true. I picked up my first instrument (guitar) when I was 7 years old, and studied with youtube and learnt from my older friends who were such good instrumentists. Later, I've picked up on piano as well, but I never had the chance to convince my parents to follow a musical school, and had to do it on my own. When I was in highschool, I got myself a copy of Ableton (which is a digital audio workstation) with the allowance money. Since then, I've experimented with producing music for myself, but never had the guts to release anything. The signs were there, but I always hesitated to pursue my dream of composing music for a living. Then, in University, I graduated Law School, and practised law, as a legal advisor for 4 years. The only constant in my life so far, was producing music and experimenting with music and sound design. In 2021, I've enrolled myself in a music production course, and realised that my level was quite advanced, eventhought I was self-taught. That gave me the courage to concieve the idea of maybe I can make some pocket-money out of this in my spare time. Therefore, in October 2022, I've found Fiverr and it's business model of Gigs, and decided to try it out. At the time, I asked my cousin for help, since he knew much more about sales and marketing, and also we were not looking for a quick cash grab. I was in charge of composing and producing the music, and he was in charge of sales & marketing. We found our niche of Video Game Music, since we are avid gamers, and the time spent playing videogames served well on my side, knowing how the music enhances different events and feelings that the game should express, and on his side it helped a lot when briefing with the customers, knowing what questions to ask. We even had some excel sheets with essential questions and flavour questions. We were very organised, and treated freelancing here as a very serious business. We analyzed our competition, learnt a lot from them, and created our first Gig which was priced, of course, at 5$. We've got 3 orders in the first 2 weeks (which was crazy if you think about it), and after that it was radio silence until January. In January we got another order, and things slowly picked up, and by March 2023, we were having around 15 orders/month on average. Then, we hit a brick wall, and decided to create our second gig, third gig and so on, and improve our first one to scale it as much as possible. From April 2023, it really started growing and the orders were quite constant. Unfortunately, in late May 2023, my cousin left since he had to focus on University studies, and there I was, having to learn the ropes of sales and marketing (which I never wanted to do, but I had to do it). By July 2023, the income made from composing music on Fiverr summed with the income from composing music outside FIverr surpassed the income I was having from my law dayjob and made me think that I could do this full time. At this time, I was working 8hr/day at the office, and 4 hr/day in the evening as a part-time job composing music on Fiverr. When the orders were piling up, there were numerous times I had to wake up 2 hours before going to office, to make sure I can create and deliver quality for my customers. This way, some days were 14+hours filled with work, and burned me out a bit. That's when I've took the risk and decided I want to pursue my calling instead of the boring office job I didn't liked. Therefore, in October 2023 I've quit my job and went freelancing full time. The first 3 months were super scary, and I often had the anxiety of thinking I did the wrong thing. The income was low, customers were fewer than before and most of my orders were from returning customers. But I was the happiest man on earth, since I did what I loved to earn my bread. Since I had a lot of free time, I've re-thinked how I marketed myself and did some drastic changes to my offers, my Gigs, and did a lot of A-B testing. In December 2023, being quite unsatisfied with my performance, I took the decision on joining the Seller Plus program and get in touch with my Succes Manager. And God, how the things changed since then. I was blessed to have the chance to meet the most involved person that helped me develop my Fiverr business and presence way further than I've ever expected. Always responsive, always helpful. With the advices from the Succes Manager and the will to risk it all for my passion, I've powered trough and took even more drastic decisions for my 2 most performing gigs. And you know what? It worked! Since then I'm having my best time here and each month is better than the last. Now I finally raised enough ammount of money to build my new recording and producing studio. I've finally received the City Permit (Authorization to Build) and the studio should be done by October 2024. All of this with the help of Fiverr which made it really easy for me (I'm not the most tech-savy person) to sell my talent and skill. Since October 2022, I've completed more than 230 Orders (90 of them being completed in the last 3 months), composed over 300 soundtracks, created sound effects and designed sound for over 100 indie video games. If you could tell my past self that this will happen, it wouldn't ever believe you. I know it's not much compared to other sellers that I look up to in my category and further, but I want to give back and hopefully help the new sellers that just started their journey here, and learn from my mistakes. This is what worked for me: Treat every order like it's your first. I had to learn this the hard way. At some point, after I got a consistent number of sales, I was starting to streamline my process of receiving orders and deliver them. Don't get me wrong, I do believe that a good business has to be streamlined to be the most efficient, but until you're not having 10 orders/day, it's not the case. My mistake was that I was less involved in the communication with my customers, and eventhought my products were higher quality than the ones from my first months of selling here, I wasn't retaining the customers like I did before. I realised that from that period of time (aproximately 3 months) there were only 2 customers that returned, while from the earlier timeframe (before streamlining my briefing and delivering process) there is still a great number of returning customers up to this day. Get involved and understand their needs personally and authentic, and they will stick with you even months later. Be prepared to revise over and over again. Of course I've started with unlimited revisions. After the first few months, I've encountered "that customer" that requested revision after revision and micromanaged everything that came into the production process, to a point where I've asked myself if he's a professional, dropshipping my services. The order lasted 2 weeks over the initial delivery time agreed. I was burned out and made the mistake of letting my ego take the wheel and confronted the customer on his practise. He accepted the delivery, never left a public review, but left a private review that hurt me even 6 months after that order. This was way before the new system was implemented, and with the help of my Succes Manager I've found out there's a private review hurting me like a truck. Now you think, "well, I can limit my revisions to only 2" but that don't work either. I've had customers keeping me in a 5+ revisions loop eventhought my offer included only 2. Don't make the mstake I've made and think the number of agreed revisions will be respected by your customers. Be prepared to revise over and over again each time you meet "that customer", because there will always be one at your frontdoor. Power trough that and provide your best service, since most of the buyers aren't unreasonable. This is how the revision system works sadly, and it's better to addapt and overcome it, especially when you're not like 500+ reviews in and a private one can hurt you even months after. Be authentic. Don't try to copy others in your category. Analyze their gigs, services and offers, and try to do better, of course, but don't try to imitate what they're doing since it's very less likely that you'll steal their audience, especially if you're looking up to seasoned sellers. The market is indeed very plentyful and customers are bombarded with 17.000 gigs when searching a certain category, but don't forget that you're selling on the internet. There will always be someone that will choose you because your unique traits. I've made the mistake to try to do what my competitors do, starting from the keywords, the style of the thumbnails, the style of how they've wrote Gig's description, and so on. Didn't worked. Why would've anyone pick me instead of my competitor who has more reviews than me and it's been there before I was? The momment I've realised this, and decided just to be myself and create my Gigs the way I thought it was good, I started gathering like-minded customers that are returning regularely, and the new ones are pretty much "my cup of tea", with of course the little exceptions (see "that customer" from above that creeps at your inbox right now). Use translation tools. As you might see from my writing, english is not my first language. Don't expect your customers to be english teachers or natives. When briefing with the customer, it's very important that you are 100% sure of what's the task and it's flavours. If you see your customer struggles to explain and you're not 100% sure of what are the fine details of the needed work, don't do my mistake and take the order and find out when you're delivering. You're loosing important time. Your time! Instead, you can see where your customer's from, translate your question in his language, send it and kindly ask him/her to respond in their native language. It happened to me many times that I had to "guess" some specific details, and since using translation tools to make sure I understand what's needed to be done exactly, the revision requests are fewer. Don't try closing the deal as soon as possible. When starting, I was always trying to close the deal as soon as possible, to make sure the potential customer won't pivot to other seller. Don't do my mistake! Make sure you put a lot of emphasis on the briefing process, since (at least in my field of work) customer requests are very subjective. If you're talking about art (music and audio in my case), some customers will see as "perfect" something that you don't. Take your time and discuss every little detail to make sure you understand their vision before accepting the order. It's risky because you might loose the potential customer to another seller? Well, yes, but it's more important to make sure you deliver exactly what your customer needs, and not get stuck in a revision loop or get over the deadline with "last minute details". Remember that every action has a direct consequence on your ranking spot and your gig's traffic, so think twice before saying you got all you need to start working on the order. Provide early drafts. It saves you so much time! With an early draft, you can make sure you won't loose your time in the wrong direction. Maybe you had all the needed details from the customer when starting the work, but guess what? There are a lot of customers that change their mind overnight. Provide them a draft as soon as humanly possible and ask for confrmation, so your time won't be wasted re-doing the job. I used to deliver the work without providing an early draft and it was a mistake. Almost 1/4 of my customers changed their mind overnight and shifted the key elements that we've agreed on initially, and when asking for the revision, I had to change structural elements of my work, resulting in almost re-doing everything since I had to addapt the rest of the work to their new requests. Educate your customers. I was just delivering the order and hoped for a returning customer. It was lazy, and it was a mistake. Before/When delivering, try to put together a small debrief on what you've actually done in your work. Your customers aren't stupid and eventhought you're an expert on your field, you could be surprised on how much your customers can learn from you and how that can beneffit you on future orders. Not long ago I've started sending my customers an explanation text with what instruments I've used, why I've used them, what's their role, what's the musical theory behind the composition and what's my personal take on all those things. This thing works! Next time you're collaborating, you'll have a much easier time to transpose customer's vision into your service, because they will know how to answer your specific questions! Give your customers some options You have that potential customer that wants to buy your 50$ service, but his budget is only 35$? I used to turn down those customers since my highest discount rate was at 20% and that way I lost potential returning customers! It was a mistake. Instead, at some point I've decided I'll take those requests, but I'll double down on the delivery time. Instead of 5 days delivery time, offer it in 10 days. That way, you will not loose a potential returning customer and you won't have to fit that project into your main scheddule. You can do it whenever you have a spare hour or two, since your delivery time is doubled! It works like a charm to me, and you'll be shocked on how many customers are not in a rush, eventhought they say so in their first message. Time is money, friend! Collect your own data I made the mistake on relying on memory and on the data shown by analytics to drive my business. Don't do that. It will save you a lot of time and you'll make informed decisions if you make your own spreadsheed with everything that happens with a relevancy for your Gigs. Try to track the most important stuff, such as: keywords performance, new customers/time frame, returning customers/time frame, types of projects done, the most asked questions or inquiries by your customers, orders that landed you tips and WHY that happened, changes made to the gig related to key factors etc. Be patient If you're treating every order like it's your first order, it's impossible not to grow. Don't make the mistake I've done by panicking when orders are not coming. It's not worth your time and your mental health. Instead, be patient, do your best on the services you provide, and try to slowly build your returning customer base. The best you can do proactively, is to fine-tune your Gigs, but be careful with that, since back-to-back changes might screw up the ranking algorithm (source for this is my Succes Manager). If you're looking to do A-B testing, wait at least 3-4 weeks in between, to have at least the minimum data to compare. I feel like there are much more to be told, but I just realised this post will take an eternity to read anyway, so I'll stop for now. I really hope my journey of pursuing my dream with Fiverr's help can motivate you and give you the strenght to power-trough rough moments, and that you can find something positive in the lessons I've learnt from my mistakes. Don't give up, and trust your skills and talent!

Hey gang. Since @Kesha locked the official news thread, I felt like it was valid for us to create a new thread on this section of the forum, so we can gather our questions, concerns and feedback on the new system. Let's please refrain from actually asking for support for our personal accounts, anyone who needs immediate assistance should open an official ticket with CS instead. This thread is for sellers, members of this community, to openly ask questions, express opinions and discuss their issues or concerns around the new leveling system. I will try to keep this thread open but I will also do my best to ensure off-topic replies and requests for support are hidden, so we can keep things clean.

In a recent forum post here, we discussed the importance of adding a seller intro video to your profile. Beyond this, you may also want to consider adding videos to each of your gigs. Adding a gig video is an excellent way to showcase your individuality and stand out in the marketplace. Rather than relying on static gig images, a video allows you to effectively present what you offer in a captivating way. When making your video, keep these few things in mind. First, it’s important to note that if you upload a gig video, it will override any gig images you have. This means that the video will be your primary chance to make a stellar first impression and engage potential buyers. Your video should be high-quality, clear, and free from any background noise. Uploading a subpar video can adversely impact buyers' perception of you as this will be their first impression. Also, consider the length of your video, as videos can only be up to 75 seconds. Keep it concise and brief, using the time to introduce yourself, describe your service, and outline the buyer's expectations. Thorough, short, and attention-grabbing videos will keep your buyers attention and can push them to the next step. With this in mind, make sure to also include a call to action to encourage buyers to reach out. In addition, we recommend always having some sort of audio in your gig video. This helps it to be more compelling. If your video contains narration, opt for using your voice instead of computerized narration to add a personal touch. Finally, when you upload your gig video, make sure to always include a thumbnail. This step is important to remember because your video will pop up as the Gig Cover Image when buyers search in the marketplace. In conclusion, if you're seeking a way to distinguish yourself in the marketplace, incorporating a video into your gigs is an excellent starting point. Just follow these simple steps, blend them with your creativity and expertise, and you'll craft a captivating gig video in no time. For more information and tips on adding Gig Videos, visit this Help Center article here: https://help.fiverr.com/hc/en-us/articles/360010451657-Adding-a-Video-to-your-Gig

Hello I am a new user of this platform. It has been more than 2 months now, but I have not yet been contacted by any actual buyers 🙂 , except for a few cases that seem suspicious, because the buyers have asked to communicate outside the platform. I want to clarify that I have not engaged in any contact outside of the platform. In addition, I would like to commend the platform for effectively identifying and removing these fake users. However, I have a concern regarding GIGs. The profile I have created is related to Data Entry and Analytics. I have noticed that other individuals who offer the same services have a minimum offer lower than $20. Unfortunately, I am unable to lower my basic rate below $20. Since buyers are often attracted by the price offered in GIGs, I would appreciate your assistance in understanding why I cannot change this value below 20 USD in my GIG. Is it possible that this limitation is due to the fact that I also offer data visualization services within the same GIG? I am open to and appreciate any suggestions you may have. Thank you very much🙏

Hi @besnick_s, You are in a very competitive category, competing against other sellers offering similar services, with over 51,000+ gigs showing up when one searches for "data entry." It's not the pricing you should be worried about. You can probably charge $25 or more if you differentiate your services enough and clearly show buyers the value that you can provide for them. The problem that I see with most data entry specialists is that they look too similar, and there's nothing that makes them stand out from the 51k+ other gigs on Fiverr offering the same services. I also started with a "data entry" gig where I update technical business documents (mostly in Word or Excel) and perform research. This is a niche area where I work mostly with educational institutions, nonprofits, and businesses. I also branched out into "Website Content" where I audit and write website content, "Course Designs" where I build Thinkific courses for clients, and other gigs that are relevant to the clientele that I target. Define the clients that you want to work with. What are their pain points? Why should they work with you? Target your seller profile to those buyers and adjust as you start getting inquiries and orders. In your portfolio, you have 5 images in one portfolio - split that up into 5 different portfolios so that you can showcase each project and highlight the value you provided in each project that you worked on. Add more to your portfolio, because this can really help to make you stand out from the pack. With over 20+ years of experience, this shouldn't be hard for you to do. You also only have one, generic gig. After you define your clients, tailor your gigs to them. What services do they need? Most likely, you can provide several different services and can average 3-5 orders or more per buyer because you are the one-stop shop where they can get the services that they are looking for. This will also help your business grow faster. You have so many skills and specializations that you should have more than one gig. Have a gig on data entry, one on data visualization, one on virtual assisting. Tailor them to the customers that you are targeting (e.g., don't just list the services you provide, use the gig description to tell a story and give compelling reasons why they should work with you). Even though it may seem like 2 months is a long time without orders, this isn't uncommon for new sellers with zero orders and zero reviews. Right now, your profile is your business card, and what will convince buyers to buy from you even when your profile is lacking in reviews and orders. So do spend the time to give your portfolio/profile the professionalism and credibility it needs to stand out so that buyers will want to work with you.

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

Another one of the "golden sellers" on Fiverr are leaving. She'll remain nameless, but she did post a rather interesting Youtube video about why. It seems she’s had her fill and is ditching Fiverr for many of the same reasons echoed by other sellers here on the forum, including yours truly. For the record, I’m not quitting Fiverr. Despite its flaws, I believe it still has a lot to offer me as a freelancer. However, Fiverr’s struggle to retain real pro's is becoming glaringly obvious, when multiple million-dollar sellers are leaving. A sticking point for many is their 20% commission. Personally, I just factor this into my rates, but others argue that it’s steep compared to fees on other platforms. In her YouTube video, she also spoke on how Fiverr penalizes sellers for taking breaks. Although Fiverr claims to have adressed this, the reality is that sellers often see a drop in their business, even after taking just a weekend off. Speaking of which, the platform’s gamified tyranny is pretty much a slap in the face during times when the conversation around freelancer wellness is louder than ever. She also speaks on having experienced burnout, a common issue among Fiverr sellers, whether it's due to demanding buyers, incessant work, the pressure to always be on-call, or Fiverr’s relentless gamification of everything. Like sharks, if we take a break and stop swimming, we die. Many are buckling under these strains, and Fiverr is exacerbating the problem. No, the solution is not to regurgitate AI-generated nonsense about caring, or arranging a low rent webinar about dealing with the stress you caused. “I think of Fiverr as training wheels for a freelancer,” was a quote from her video that got stuck with me. Is that all it is, or can established pro's genuinely thrive and expand a business on Fiverr? Is the stress worth it? And what could Fiverr do to alleviate this pressure and support its established freelancers? Because their current strategy of doubling down on undisclosed AI-generated garbage, feigning transparency, and putting established professionals through a grinder that can kill your business on a whim, is not it.

Communication is the most important factor in determining Buyer satisfaction and securing repeat business. As your business on Fiverr grows, you will develop your own communication style that works specifically for your brand and target audience. Learning to effectively communicate with Buyers is a skill that will improve over time until you have a list of phrases and methods that you can use with confidence in any situation. Tips for Communicating with Buyers Throughout an Order It’s important to utilize formal communication methods with Buyers. Rather than treating conversations like sending text messages back and forth, use a structured format in your sentences and paragraphs. Form complete thoughts in longer messages to convey all the necessary information in fewer messages. This can help prevent confusion and make it easier to review communication, which is especially helpful if Customer Support needs to intervene. There are three important points in an order lifecycle where you can increase your Buyer’s satisfaction by communicating effectively: before, during, and after. 1. Before an order begins Make sure you have all the information you need from a Buyer before starting any work on their behalf. This includes information about what they need, how much room they have in their budget, and any deadlines for completion. As soon as you know what needs to be done, share those details with your Buyer. This will help ensure that everyone has a clear understanding of the order goals and what is expected from both parties during its execution. 2. During an order Although it might be tempting to immediately get to work using the information provided in the requirements, your Buyer may have expectations that weren’t explicitly mentioned. It’s good to get into the habit of reviewing the requirements carefully and reaching out if anything is unclear or incomplete. This will help manage expectations on both ends, making it more likely for the Buyer to be satisfied with their delivery. Keep in regular contact with your Buyer throughout an order, so they know how things are progressing and what needs to happen next for them to receive their desired outcome at each stage. Make sure that you answer questions quickly and thoroughly so your client knows they can reach out if they need help with anything related to the project. This also means responding quickly to requests for changes and letting your client know if there are unexpected changes in scope or timeline. 3. After an order closes Many Sellers believe that the line of communication closes once the order does. However, staying in touch with Buyers will ensure you’ve delivered to their satisfaction and solidify you as their go-to Seller. Thank every Buyer for working with you and inform them of your additional, related services, so they know you can offer even more value. Lastly, remind them they will be getting an anonymous, confidential post-order survey and that their feedback is welcome but keep in mind to not guide them to a positive to not violate the Terms of Service. When you communicate the right information at the right time, you're providing immense value to your Buyer - and that's something they just might reward you for. Good communication will not only lead to Buyer satisfaction but can also generate repeat business for your blossoming freelancing career!

Hi there. Welcome to Fiverr. Hope you will find your targeted clients soon. Remember that your buyers are not here in the forum. After exploring to your gigs, I think there are many things to be improved so that you can get your first order soon. Mainly about your gig pictures. Make it more clearer. If possible, use white background instead of black. And with 3D view is much better as a gig gallery. Buyers will be attracted to what you show. So make it more attractive as you can. You can check the other gigs in your category to get inspired about their gig pictures gallery and description. But do not copy their gigs. Good luck.

Can't we see buyer reviews given by sellers untill we complete an order with buyer?

I can't find a link to a newly Posted Request? I am a new user and spent time writing up and attaching files for a request and then there is no reference to it? I don't know if it has not been submitted or what's happened? I have a current Order in progress, which I can see, so I assume the Posted Request has not worked? This seems like a basic function to at least show an audit of what happened, or where it is? Confused?

Same here. I think the barriers to entry are much lower now as they try to swell the numbers. Buyers with bigger budgets tend to be better buyers, but if you're already pricing at pro levels then I doubt you'll see a difference in quality. I think most say sales drop because they raise their prices to meet the requirements. However, there is also a view amongst buyers that when buying pro services you're paying a premium just because they are pro, and a lot of buyers don't want to overpay. Most still come to Fiverr for cost effective purchases. Conversely some buyers only look at pros. Test it and see!

It depends on expectations. Some people charge very low and use AI for most of their work, so they can deliver fast. There are cases when buyers just don't care, if the price is low enough. However, there are also people that are nitpicky even at a low price. So it's more of a gamble in regards to who you are working with. For me, the most troublesome buyers are those that get hired by someone else and outsource to you. Those are the hardest people to work with, because they have to talk with their client, revert back to you, maybe they don't understand the exact changes, etc... and it leads to a lot of back and forth, not to mention wasted time. It does depend on the niche too.

I'm not one to complain BUT: My feel good gig for basically happy people is rated a 9 on the success score and my gig that gets some clients who are in a bad place emotionally is the low scoring one. That gig that scores 9 is my worst seller of my gigs. However the low scoring gig is converting better than 71% of others in the category and has a click through rate of 96%. My gigs have a repeat client rate of 60% and it is the LOW SUCCESS SCORE GIG THAT HAS THE REPEAT CLIENTS. All my gigs are high dollar. So to have that gig that is low rated be the big earning gig for the past eleven years be the one that I could pause, to increase my success score, seems to be truly a serious mistake somewhere in the system. I will keep that low success score gig that has for so many years produced the bulk of my earnings It clearly should be rewarded, not thrown into the dustbin, nor moved out of sight of buyers.

here is a cool topic I think we all need to address. On fiverr buyers, there is a option to save later the gig of sellers or they can make it favourite. how cool you guys think is this for gig ranking. how muvh it affects algos? does it really helpful for buyers to save now for later use? how it can be improved for better reach and outcomes. share your thoughts. Regards

Note: I didn’t expect this to be a long post but I just started typing and here it is… There’s the overarching milestone of replacing my prior FT income with freelancing and now being free to travel/work from where I want to, but the things I’m most proud of are how some of the people I’ve worked with have developed and what they’ve achieved. I know this sounds cheesy but it really makes me happy. To be abundantly clear I am only ever 1% (or less!) of the puzzle that has made them successful, they are the ones who inevitably have to take action and do the hard work to make it happen. Coincidentally I just passed 2000 orders, and all my orders involve meeting with the client so I get to know my buyers quite well, and have therefore got quite a few stories. Maybe I should write a book (that obviously doesn’t break NDA requirements!). These are two of the stories that make me most proud… First one… Had a US buyer that worked in a chicken factory/abattoir. Single mom, 1 bedroom apartment, kids kids, minimum wage. A tough life. Unsurprisingly she wasn’t happy and wanted to do something about it. She wanted to do something around high-quality farming (I think her job was the main driver here!) and we came up with a plan. Short version is she created a site showcasing high quality farms/farming, what their story was etc. She initially listed them for free, built some traffic, and then once she had proven she could send their sites visitors from her own she started charging a monthly listing fee. She then added affiliates for some of the farm's products, ads, and got some sponsorship from some other companies. She’s now working with some chefs who are into using premium/healthy ingredients. 2 years ago she did 50 hour weeks and earned minimum wage doing something she hated for about $1600 a month. Now her business does 5 figures a month, she loves her ‘job’ (she quit the abattoir), her kids each have their own bedroom, and they went to Disney 6 months ago (their first family holiday).This makes me happy, and proud of what she’s achieved. She took action and changed her life. Second one... About 2 years ago a buyer, mid-twenties, high school dropout called me from his car in a Costco car park before he started his shift. His car had actually broken down there. His job was cardboard-crushing. He’d take the empty boxes of products and put them in the crusher. He sent me a video. It’s the type of thing that would be fun for five minutes, then dull as hell. He rented a room in a house that was pretty cheap, but he wasn’t allowed to have a bedroom door. Weird for sure, and unsurprisingly he wasn’t happy. Anyway, he was into fitness, photography, and making films. He had a half-decent video camera that he got for his 16th birthday. We made a plan for him to approach independent gyms and offer to do promo shoots for them. Aside from fuel, his costs were nearly non-existent. After 2 weekends of walking into gyms he had 3 clients/shoots booked. This first month he made $2K. He kept doing it, and each month he’d make a bit more. He quit Costco and built some savings. 6 months later he was in his own apartment (hooray, his own door), his car was fixed, and he had $20K in his business bank account. He then moved to LA a little over a year ago, started networking with other filmmakers, got more opportunities, and also a job in tech sales. His business does around $5K a month (he’s not 100% focused on it and is enjoying making art noir films), and $15K a month from his job. He jokes that he makes more now in a month than he used to in a year. He did this in 2 years, from a broken down car in a Costco car park, to 6 figures a year in LA schmoozing with actors and directors. Hard work pays off. (Both of these individuals have said before they’d be happy for me to tell their stories). I’ve also worked with a lot of other businesses that have grown from nothing to something, or grown from something to something awesome. Some have successfully gone through fundraising rounds, or been acquired which has been pretty cool to see. And some have failed of course. That’s life. If you take anything from these stories let it be that hard work beats talent! You have every chance of achieving your goals, but you have to take action!! Some other random experiences that don’t necessarily make me proud but I wouldn’t have had without Fiverr… A President of an African country (yes it was actually the President, he had his camera on and was in a very comfortable setting to say the least). A US Senator and a Congressman. Several fortune 500 C-Level execs (I was very surprised they were looking on Fiverr when I got started). An 8 year old (or thereabouts) YouTuber with millions of subscribers (his mum was also on the call). A UHNW who just liked chatting about random stuff. He walked me around his superyacht on one call, his garage full of supercars on another call and finally from his plane because he was bored during the flight. He never tipped though 😆 A Sheikh from the UAE. He did tip generously! (So let’s dispel the myth that all Fiverr buyers are cheap, sure lots are budget-conscious, but some have money to burn and are happy to spend it on services). Some Fiverr sellers. Not naming names but I expect some are reading this! That’s not to say all buyers are great, that’s life, I had one person who didn’t know different countries had different timezones. That was a painful experience. How that person survived until their twenties I’ll never know! Or the 16 year old who expected a 100mUSD investment for 2% of their business which was at the idea stage. Yep, there are people like that in the world. Anyway, because of the nature of my work I get to know my clients quite well, I get to know their back story, and also where they end up a lot of the time. You might not have the same visibility of what happens with/to your client, but whether you create logos, make videos, write copy, whatever, you have almost certainly helped someone else achieve their goals or even their dreams. I think that’s pretty cool!

They don't like it when buyers leave no review. I do not have proof, but I have a feeling based on what I'm seeing with general inquiry volume and certain other behaviors that "no review" = "poor client satisfaction" to them in the new math. It might not be as bad as a negative private rating, but it doesn't surprise me really that one 5 and one 0-feedback would be the same as a 5 and a 3 (which might get the gig a score of 6). And just because there's been some terminology mixing and resulting confusion in other posts, your gig has a gig score. You have an overall Success Score.

Ever had a buyer send you a message, asking for a LARGE discount - simply because they've got "more work for you in the future". This might sound great, but there's no guarantee they're place multiple orders with you. Even with the subscription offering on Fiverr - they can back out at any time. I once heard a great tip, so feel free to use this if someone offers this to you: Respond with: "Sure, I can do discounted pricing for repeated orders. The first order will be my standard rate - but the second and third orders will be 5% and 10% discount respectively, and 10% thereafter". This way - you're offering a discount for repeat orders, but not risking the client placing one order and ghosting you!

@mdrubelf01 I have seen that you already have 2 reviews in your profile. So, I think. you have a good knowledge about how can you apply for a job. You can apply for a job from briefs and buyer messaging. So, set up your brief section correctly. And put proper keywords in your gig so that buyers can find your gig in search. For more information search in forums, and you will find more info relevant to your problem. And no need to be online full day. Fiverr takes it as robotic.

Hi everyone, who has the same problems as me. We need to speak up because it seems like Fiverr Support doesn't respect loyal sellers with high-rated work. I have been working on Fiverr since 2021 and I tried so hard to reach TOP RATED. All my efforts have gone in vain since Fiver announced to flag of my account. I have sent several emails and hope they can help me to explain everything but they just send me automatic emails with no details information about my case. Now, I can't search my gigs on the market and neither do my clients. It's horrible because I don't receive any new messages and my impressions are increasing deeply. MY ACCOUNT IS DEAD NOT EVEN FLAGGED. This issue was not mentioned when they sent the emails ( attached images ) and they said that my gigs are still available for customers to place orders. But how can it happen if they prevent my gig shown on the market? I work full-time on Fiver and all of my clients rated 5 stars for my services. I'm loyal, and responsible and always provide high-quality work but Fiver doesn't even help me with my case. They just ignored me and sent me automatic responses. Where are my seller's right? The reasons they flagged my account due to location inconsistencies or other activities indicating a connection to violations of our Terms of Service. And they always said that this was the final decision and they have reviewed it carefully. If they do review so where is the evidence? They must have that right so they can accuse me. I feel like they accused me baselessly and could not give me a clear explanation with specific evidence. THIS COMMUNITY OPERATES BASED ON SELLERS AND BUYERS, SO PLEASE HAVE FAIR POLICIES ABOUT SELLERS' RIGHTS OF WORK. DON'T BE RESPECTFUL AND GIVE ME THE RIGHT ANSWER FOR ALL MY DOUBTS. Please look at the attached images about the conversations between me and Fiverr support !!!! They never showed me the evidence or explained the reasons for flagging my account.

Hey everyone! 😁 I wanted to reach out and ask how you handle situations where buyers are actually purchasing services from you on behalf of someone else. What I mean is, a buyer approaches me requesting a design for a new website, but it's not for them personally. They've received an order through their Fiverr profile and likely can't fulfill it themselves, but want to procure the service through me. How do you deal with such clients? Do you say yes or no? Personally, when I develop a system or design a website, I always include my company name on the design to show that it's my work. However, there's a risk that they may remove it and claim ownership of the design, which doesn't sit well with me. Do you think it's okay to do this or not? Personally, I don't feel comfortable with it. When I put effort and passion into something, I want to proudly showcase that it's my company that created it. It also feels a bit off that they might later try to take credit for what I've done or built. Perhaps it's different in some other fields, but when it comes to design, I don't want anyone else taking credit for my work! How do you feel about this? Is it acceptable? There might be those who don't have the time or ability to do it themselves, but then I also don't think they should be selling such a service if they can't handle it! I'd love to hear more opinions on this and if you've encountered it, how you choose to handle it! 🙏

May 2 was the start date for new orders. I didn't know how to cancel, so I didn't cancel before 10 days. Now how can I or Buyers cancel the order of May 2 next order? How to process it?.