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Hi fellow logo designers, I receive quite some messages from people interested in my logo on Fiverr Logo Maker, but for them wanting different colors. Since this is something that they can easily do themselves, I always tell them "When you click 'buy & download' you can edit the colors (and even the design itself) exactly to your liking". But for some reason this is not clear to them without me telling them. Do you receive these same messages as well? And if so, what do you tell them? I think it would be a good idea for Fiverr Logo Maker to change the button, or add a little subtitle before the ordering process. So people can easily spot that they can make changes to the design themselves. Curious for your thoughts!

As a new Seller on Fiverr, the idea of having a full inbox and a steady influx of orders is very exciting! However, the reality can quickly get overwhelming. Once your gigs start to gain some attention, you will notice a significant increase in business. You must learn how to manage Buyer demand and your personal availability, so you can give each order the necessary attention. Otherwise, you risk a drop in Buyer satisfaction, order cancellations, late deliveries, and negative reviews - all of which impact your business. Learning to manage your workload will also help you achieve a healthy work-life balance. Whether your freelance business is your main source of income or a side hustle, taking on too many orders at once can cause you to overwork yourself. Your mental health and well-being are critical to your personal and professional success. Managing Incoming Orders Although Fiverr Buyers can head to your Gig page and place an order without warning, there are still ways to manage incoming orders: 1. Extend turnaround times Offering quick turnaround times is a great way to increase the value of your services. However, if you are struggling to deliver on time, you may submit work that is not up to your standards. Go into your Gig settings and extend each timer by one day to better set expectations and give yourself a time buffer. You can always change it back once you learn to work faster and more efficiently. 2. Communicate honestly When communicating with prospective Buyers, be upfront and honest about your current workload. Let them know that you are very interested in working together and that you can deliver as soon as [X date]. It can be tempting to make exceptions for Buyers who are willing to pay more for extra-fast delivery, but it’s important to prioritize your mental health and orders that have already begun. It’s okay to let Buyers know that you are unable to fulfill their request right now and would be happy to help them out in the future. 3. Request an extension If a Buyer places an order before you have a chance to discuss your availability, you may request to extend the delivery date. When doing so, be sure to communicate that you value their business and want to give their order the attention it deserves. Most often, Buyers will appreciate the fact that you know your limits and will take the time you need to deliver a high-quality product. Managing Availability If the volume of orders is too high, and you’ve already followed the steps above to manage your workload, adjust your availability. Here are tips for taking advantage of the Set Availability feature: 1. Use it to catch up on orders If you need to take a break from answering new messages and receiving new orders, you can essentially pause your profile by setting yourself as Unavailable. If you have the capacity, you can choose to still accept messages from new Buyers and let them know that you aren’t accepting new orders at the moment, but you would be happy to get an order going with an extended delivery time. 2. Take some personal time It’s necessary to take time for yourself, your family, and other important things in your life! When you need to focus on things unrelated to work, set your profile to Unavailable for as much time as you need. Depending on how long you’re away, you may realize that your ranking might have changed once you are back, which is normal as your competitors may continue to complete orders and get buyer satisfaction responses while you are away. As you complete the orders your ranking can go back to where it was before. In addition to managing your incoming orders and availability, you can lean on others for support! If you frequently realize that you have more work than you can handle, it might be time to build a team that you can lean on. There are other excellent Sellers on Fiverr, such as virtual assistants or people in your industry, to whom you can delegate tasks. Want to read more? Check out these other articles: Time Management Tips Tips to Manage Messages Setting Your Availability

Cancellations are part of the business and will at times be inevitable, but it is important to understand how that can impact your business and how can you, as a seller, manage that to avoid it potentially affecting your buyer’s experience and your baselines requirements that are directly connected to your seller level. The Order Completion Rate calculates the total amount of orders over the previous 60 days (whether completed or canceled), divided by the number of canceled orders, and then multiplied by 100 to reveal the percentage of orders completed. First, manage expectations. Your Gig should clearly define what you need to complete an order and a reasonable delivery time that’s fast, efficient for buyers, and comfortable for you as the seller. If the order goes Very Late, the buyer can cancel your order anytime. Complete your Gig’s Frequently Asked Questions section to inform buyers what they should expect and how they can help assure a positive experience. Managing expectations is key to avoiding cancellations. Whenever possible, communicate with buyers before they purchase your Gig. Within the Gig description, it’s a good practice to let buyers know they should contact you before purchasing for the best experience. This allows both parties to understand what’s involved in the specific job, ensure that you have what you need as a seller to complete the job, and agree to adjust the delivery time if necessary. Equally as important is to communicate with buyers after they purchase your Gig. If there’s a problem with your initial delivery, it’s best to avoid any mention of cancellation as an option. Instead, assure the buyer that your intention is always to complete their order to their satisfaction. Ask them for specific directions regarding revising your delivery. What if communication with the buyer isn’t working? Sometimes, an order may have issues beyond your control despite your best efforts. If the buyer is asking for work beyond the scope of your agreement or is problematic for any other reason, don’t hesitate to access the Resolution Center and if you still couldn’t solve the issue, reach out to customer support for guidance and direction. You can direct them to Frequently Asked Questions (FAQs) on the order page. There, you may find advice for your specific problem or contact support directly. Avoiding those cancellations from affecting your Order Completion Rate it’s only part of what you can achieve by following these tips, the most important is that this will help your buyers be more informed, aware of the process and have clear expectations, improving yours and their experience on Fiverr. Want to read more? Check out some additional articles from the Help Center: Order Completion Rate and Cancellations FAQs All about Order Completion Helpful tips on how to avoid cancellations Part of the Seller Plus program and having challenges with cancellations? Connect with your success manager for personalized recommendations.

I don't have all the answers, but a few things have worked well for me over the years. In my work, I use 8 Quick Responses to address questions from new buyers and follow up with existing clients. 1. The first impression This one isn't technically a quick reply. Rather, it's an auto reply that ensures that every first-time message you receive gets an adequate response. Make it a polite and informative one. If you were to message me on Fiverr right now, regardless of your time zone, you would be greeted with the following little snippet: Hi, {username}! Thank you for your interest in my services! I will be with you shortly. Please note that replies outside of business hours (Mon-Fri 09:00 AM - 05:00 PM GMT+3) may be subject to delay. All the best, Yavor I like to believe it establishes professionalism and manages the buyer's expectations regarding response times. 2. The out of office backup Maintaining responsiveness is important even during off hours, if you wish to stay in Fiverr's good graces, and auto replies don't count toward your response rate. So, you need a manual response - short and straightforward, like this one: Hi, {username}, You have reached me after hours. Looking forwad to talking to you soon! All the best,... The same principles of politeness and professionalism apply here as in your auto reply. This quick response counts towards your response rate and is perfect for when you're on the move, or when that inevitable 2 A.M message hits your inbox. 3. Confirm interest When a potential project aligns with your expertise, let the buyer know you're interested. Here's how I kickstart these conversations: Hi, {username}! Thank you for your patience. I would be very interested in working with you on this project. Remember, at this point your buyer would have already ran into your auto reply and possibly your out of office backup. Respecting their time and thanking them for their patience is not just good practice, it's good manners. 4. Follow up + Details Sometimes, that first message you receive will be... let's say, in need of further clarification. When a buyer reaches out to you, instead of directly placing an order, more often than not, it's because your standard offering does not fully align with their needs. And that's a good thing. It allows you to start a conversation, learn more about whether what your selling matches what the buyer is looking for, and ideally provide them with a custom offer. It's a dance. A back-and-forth vetting process. Here is one way to handle such situations: Hi, {username}! Thank you for your patience. I am interested in working with you and would love to provide you with a custom offer. However, I will need more details, such as a budget you are comfortable working with, your turnaround time expectations, as well as any additional information you deem relevant to your project. This will help ensure you receive a fair and objective quote, tailored to your specific needs. Guide your buyer through the information you need. Their replies will help you to determine whether to commit, ask for more information, or bail. 5. NOPE! Not every opportunity is is worth pursuing. When this happens, it's okay to let go. Politely decline offers that do not align with your availability. Present the buyer with an alternative to your services and move on. Here is a graceful way to decline... or: Hi, {username}! Thank you for your patience. Unfortunately, your request is not something I can commit to, based on the information you have provided. Here is what I suggest we do: Fiverr is an amazing marketplace full of diverse talent. Please feel free to shop around. I am sure you will find the perfect fit for your project in no time! 6. Confirm order Once the deal is sealed, it doesn't hurt to reassure your buyer. Thank you for placing your order, {username}! I have everything I need to begin working on your recording. I will be sure to keep you up to date on the order's progress and let you know as soon as the final material is ready. Talk soon,... 7. Confirm order After you complete the project, a final confirmation ensures a smooth handover. Your order is ready, {username}! Please review it at your leisure. I remain at your disposal, should you require any further assistance. 8. Feedback Feedback is gold! Express appreciation for your client's business and invite them to share their experience with your service. Thank you for accepting the delivery {username}! I wish you a lot of joy and success with it! It would be great if you let others and me know how satisfied you are with your order by sharing your experience in the review section. Feedback orients buyers looking for similar services and helps us freelancers improve our offerings to better serve you in the future. All the best,... Feel free to tweak the above templates to your own niche. An audio version of this post is available below.

How to Get More Orders And Impressions - Here are some tips to help you increase your orders and impressions on Fiverr: Optimize Your Gig Titles and Descriptions: Ensure that your gig titles and descriptions are clear, concise, and keyword-rich. Use relevant keywords that potential clients might search for. High-Quality Gig Images: Use high-quality images that accurately represent your services. Visual appeal can significantly impact a buyer's decision to click on your gig. Offer Competitive Pricing: While you don't want to undervalue your services, offering competitive pricing can help attract more clients, especially when you're starting out and trying to build a reputation. Promote Your Fiverr Profile: Share your Fiverr profile and gigs on social media platforms, your website, or any other relevant channels to increase visibility. Utilize Fiverr Tags: Fiverr allows you to add tags to your gigs. Make sure to choose relevant tags that accurately describe your services to increase the chances of your gigs appearing in search results. Deliver High-Quality Work: Providing excellent service and delivering high-quality work is crucial for attracting repeat clients and positive reviews. Satisfied clients are more likely to recommend you to others and leave positive reviews, which can help boost your visibility on Fiverr. Respond Promptly to Inquiries: Timely communication with potential clients can help build trust and confidence in your services. Make sure to respond promptly to messages and inquiries. Optimize Your Fiverr Profile: Make sure your Fiverr profile is complete and professional-looking. Include relevant skills, experience, and portfolio samples to showcase your expertise. Request Feedback and Reviews: Encourage satisfied clients to leave reviews and feedback on your Fiverr profile. Positive reviews can significantly impact your credibility and attract more clients. Specialize in a Niche: Consider specializing in a specific niche or offering a unique service that sets you apart from the competition. Focusing on a niche can help you attract clients looking for specialized services. Stay Active and Update Your Gigs Regularly: Regularly update your gigs with new information, pricing, or samples to keep them fresh and relevant. Staying active on the platform by consistently delivering high-quality work and engaging with clients can also help attract more orders over time.

Preparing your Fiverr Profile Description (and, if you would like, an accompanying video) might seem intimidating at first, but there’s good news! Introducing yourself to potential customers is an important part of building a presence on Fiverr. Your profile description and Intro Video have a similar goal—to give potential Buyers a sense of who you are—not only what you can do. This is a significant opportunity to set yourself apart from the competition and project confidence in your ability to meet the Buyer’s needs. You won’t simply list your qualifications but discuss your success—why people love your work and how much you enjoy delivering a quality job to your Buyers. You may have many competitors on Fiverr with similar experiences, but only some will welcome Buyers and make sure they feel comfortable about spending their hard-earned money. Putting that extra effort into your profile can make a difference in converting a shopper into a Buyer. Likewise, creating a short video introduction can also have a major impact on your sales. While you may initially feel hesitant about looking into a camera and “trying to talk naturally,” here are a few pointers to keep in mind. 1. Don’t make your introduction too long or too complicated. Instead, keep your video under a minute and focus on a simple outline: A greeting, a short description, and an expression of why you love doing what you do. 2. Be upbeat. A smile and a good tone can go a long way to make Buyers feel welcome to your Gig and start connecting with you to be the expert that they will choose. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. 3. Be conversational—in other words, speak as if you’re introducing yourself to a new friend. You’re not making a speech. Instead, you’re telling a story. If you’re uncomfortable, practice telling a friend about your Fiverr account. While it may seem unusual, the key to appearing comfortable on camera is to remember that you’re talking to a person. So look at the camera—but don’t talk into it—always speak to the Buyer. Buyers love to see samples of previous work so you can include some samples of previous work in the background of the video as you speak. A similar format can be followed for the Gig’s Videos which can increase your conversion especially with business Buyers that will often want to get to know more about the Seller before placing an order. Want to read more? Check out this additional articles from our Resource Center: Description & FAQs For Conversion Changes I Made To My Gig Images to Attract More Clients And here from our Help Center: Adding a Video to your Gig Best practices for new Fiverr Sellers: Gigs Creating a Fiverr Pro Gig

I signed up for Fiverr today, and within just two hours, I got a message from someone saying they were interested in my service. They mentioned needing my email to make payment. Although it seemed strange, I provided my email because I didn't enter any payment details. Then they said a link would be sent to my email, and I should click on it. The email ended up in my spam folder, and it was obvious something was off. Still, out of curiosity, I clicked on it, and a page similar to a screenshot appeared. I didn't click on anything else. I think they were going to ask for my card details. I didn't click anything on this page. Would they be able to harm my computer or phone just by opening this page? I also don't understand how it's showing an exact copy of my page.

Hello, I have conducted extensive research to optimize the buyer experience and SEO of my listings, but I'm still not receiving orders. Although I have a good number of impressions and clicks on my listings, no one is placing orders. Is this due to my new status or lack of reviews compared to others?

In a recent forum post here, we discussed the importance of adding a seller intro video to your profile. Beyond this, you may also want to consider adding videos to each of your gigs. Adding a gig video is an excellent way to showcase your individuality and stand out in the marketplace. Rather than relying on static gig images, a video allows you to effectively present what you offer in a captivating way. When making your video, keep these few things in mind. First, it’s important to note that if you upload a gig video, it will override any gig images you have. This means that the video will be your primary chance to make a stellar first impression and engage potential buyers. Your video should be high-quality, clear, and free from any background noise. Uploading a subpar video can adversely impact buyers' perception of you as this will be their first impression. Also, consider the length of your video, as videos can only be up to 75 seconds. Keep it concise and brief, using the time to introduce yourself, describe your service, and outline the buyer's expectations. Thorough, short, and attention-grabbing videos will keep your buyers attention and can push them to the next step. With this in mind, make sure to also include a call to action to encourage buyers to reach out. In addition, we recommend always having some sort of audio in your gig video. This helps it to be more compelling. If your video contains narration, opt for using your voice instead of computerized narration to add a personal touch. Finally, when you upload your gig video, make sure to always include a thumbnail. This step is important to remember because your video will pop up as the Gig Cover Image when buyers search in the marketplace. In conclusion, if you're seeking a way to distinguish yourself in the marketplace, incorporating a video into your gigs is an excellent starting point. Just follow these simple steps, blend them with your creativity and expertise, and you'll craft a captivating gig video in no time. For more information and tips on adding Gig Videos, visit this Help Center article here: https://help.fiverr.com/hc/en-us/articles/360010451657-Adding-a-Video-to-your-Gig

Don't just guess and assume what your buyers want – ask questions! When you assume, you risk a mess-up that could tank your ratings, especially now with the new success score digging into your every move, but you also risk making your buyers generally unhappy. What's obvious to you might not be to the buyer and vice versa. Be thorough in your questions, and double-check even the small stuff. This way, you're not just delivering; you're impressing, and showing the buyer that you care about what they want. It's a straightforward strategy, but I think many sellers forget to simply ask.

This scammer himself suggested contacting outside the exchange. I did not have the experience to know that this could happen on such a reputable exchange that the buyer may not be protected. Thank you for your advice, I edited the topic and am waiting for a response from fiverr support where I can send them the facts of fraud. I am sure that they are fair and I don’t need scammers on the site who deceive people who are already in a difficult situation.

Hi There, I am pleased to share my first experience on fiverr. I have got my first order within one day gig creation. I believe, this is the most happiest part of a freelancer and also achieved 5 star review on first order from buyer. As a new freelancer on Fiverr I would love to hear from expert to get some more tips and tricks to get more orders. Thank you so much.

Hello, as the title says. I newly registered on Fiverr as a buyer and am looking to put together a team of at least 5 freelancers for different jobs for a project. I need to message and prospect many different potential hires. This is for a job where I need some through expertise and need to gather a pool of potential hires first and then select the right fit. Is there a limit that I should be aware of? How many freelancers can I message my job proposal without getting flagged for spam? I'm pretty sure at some point the system might auto-flag me prospecting freelancers. Does anyone have information as to what message limit is safe (for a new user) / per day? Thank you.

Hi! This is not a problem I have run into before. I schedule my work in advance, and state on my gigs that I should be contacted first before any purchases are made. The buyer asked if I could beta read a 71k manuscript for them. I replied that I would be happy to on the 16th of May as my schedule is full until then. I suggested he purchase the gig now to book that slot, but not send me the manuscript until the 15th as the delivery countdown does not start until the manuscript has been sent. I do this with all clients and no one has been tripped up by this before. He then just immediately purchased the gig from me and sent the manuscript. I sent him a delivery extension request reiterating that I did not have the space until the 16th as mentioned in my previous messages. He declined the extension and said he didn't see my other messages about starting on the 16th. What do I do now? Can I request to extend it again? I have multiple other manuscripts to work through and unless I forgo sleep and take no days off for the rest of the month, I will not have time to complete his order.

Ever had a buyer send you a message, asking for a LARGE discount - simply because they've got "more work for you in the future". This might sound great, but there's no guarantee they're place multiple orders with you. Even with the subscription offering on Fiverr - they can back out at any time. I once heard a great tip, so feel free to use this if someone offers this to you: Respond with: "Sure, I can do discounted pricing for repeated orders. The first order will be my standard rate - but the second and third orders will be 5% and 10% discount respectively, and 10% thereafter". This way - you're offering a discount for repeat orders, but not risking the client placing one order and ghosting you!

Sellers need to have the ability to block abusive buyers. Blocking an abusive buyer was our only form of protection and painless way to avoid unwanted experiences. Please reconsider your decision to remove this essential option.

Because of this bad experience, I thought today I was going to receive a bad review because the client told me he wanted to redo the whole project (a form project), change all the Q&As and was waiting for the team feedback. Still, today the client surprisingly accepted and left a review. I then wrongly rated the buyer to alert the miscommunication, two week delay, and no feedback. Turns out I received a 5 star review. I have contacted Client Support and in 5 minutes, I was able to change my review to the buyer from 1 to 4 and change the comment review. Amazing, from bad to good, it's super easy to change the review. From good to bad, it's impossible...

Any testimonies or experience ? Thank you !

I have a non-commercial request to sing in the style of classic Billy Corgan. Can be male or female singer. What we're really looking for is the phrasing and melodic sensibility, not necessarily making a convincing impersonation. This is for a niche fan podcast, just as an exercise. We may try using a voice changer/ai tool to make it even more Corganesque, but not certain. Lyrics are an existing poem. You would be expected to more-or-less improvise the stanzas over the music bed. I can budget $25 for a decent singer who is willing to give it a good half hour. Reference tracks:

I'm pretty sure that they've only ever had an order with me--that one indicated here--and the amount was exponentially higher than what the stats say the client's average order price is. I'm not sure how many sellers have been in a situation with the same factors, or if I'm reading this right, but either way it would be nice to know because it is a selling point of Seller Plus.

Hi, is it allowed to send a thanking message to the buyer who purchase my logo design through Fiverr Logo Maker ? so if she/he need more services they can contact us through message? anyone doing it already?

Hello, recently, my response rate has increased to 3 hours from 1 hour. I'm considering setting up an auto-reply on my account because most of the messages that come in late at night remain unanswered for a long time, sometimes 8-9 hours, which affects my response rate. However, I feel that setting up an auto-reply sometimes seems unprofessional. Additionally, a few buyers send their requirements in multiple messages, like 2-3 or even 3-4 messages, and setting up an auto-reply might discourage them from messaging further. I worry this could negatively impact the client's experience. Should we still set up an auto-reply on our account? Also, sometimes I'm online or it's daytime when I may not want the buyer to receive an auto-reply, but the system will still send one. Should sellers set up an auto-reply or not?

Any warning or alert about the client was sent to me BEFORE I saw the bad client review. Now that I see the behavior, I wish I could alert other sellers. When I have a new buyer, I generally watch the previous reviews from sellers on his profile. I wish I could alert on this profile but it is not possible.

Initially, the client was satisfied with the sample work I submitted for their project. However, upon completing the order, the buyer expressed dissatisfaction and requested a cancellation due to quality concerns "quality isn't of standard". However, If I accept the cancelation request "quality isn't of standard." Does it have any negative effect on gig performance? Thanks! Habibur

You should delete the duplicate gigs first. That's what you should do at first! Afterwards, read the following thread so that you can get more knowledge about Fiverr. Ignore content on Buyer Request.