ageuroconsultin

Hello everyone, I have been a seller on Fiverr for countless years. My main service is drafting business plans for investors, new businesses, and startups. During the Christmas period, I received very few messages, which I expected. However, I am noticing that even in this post-Christmas period, I am not receiving many messages, at most one or two a day. Honestly, I am starting to worry. Currently, I only have two orders in queue, whereas I used to have 10 or 12 weekly before Christmas. I spoke to my success manager, and she told me that my account metrics are excellent, as I recently moved from level 1 to level 2 with a success score of 8, compared to 6 before. She also mentioned that the keywords for my services are perfect. Is there cause for concern, or is anyone else like me receiving similar feedback about low message volume during this period?

I totally agree with you! For me, Fiverr has been a great work heaven. I joined in 2019, using this platform as my consistent and unique source of income. I work in the field of business planning, as I am a management engineer, and it produced great results, both during the pandemic and in the post-pandemic period. The drama became in Feb 2024 when the platform had the brilliant idea to bring the new Success Score that, in my honest opinion, it totally random. I see sellers in my same category with 15 reviews as level 2 sellers, while I, with 1,400 positive reviews, am stuck on level 1 with SS of 6 for no apparent reason. All my clients are completely satisfied with my work, as I believe to be one of the last surviving traditional business planners not using AI to write the plans. Despite this fact, the strong negative point in the SS of my primary gig is "customer satisfaction". It is ridiculous.

Thank you for your very important feedback. Anyway, apart from the recent 4-star review I received, all the others have been 5 stars. And, in the vast majority of cases, they also mentioned leaving positive private feedback, even though I hadn't explicitly requested it, as it clearly goes against the platform's terms and conditions. Therefore, I hope this slight drop is indeed due to the summer period, especially since, as I mentioned, the impressions and clicks have not collapsed.

Hello and thank you all for the responses. Here’s an update. I also contacted the platform’s support center, and they said everything is fine with my service, nothing unusual. However, the fact remains that it’s been four days now since I received any messages from the new client. This has never happened in several years of my career on the platform, except when I set myself to out of office Mode. And even then, it had never happened for such a long consecutive period. I sincerely hope it’s just because of the holiday season, or perhaps Fiverr is making some changes. Also, as I mentioned, my business planning service appears on the service list or when searching for keywords anonymously, and it’s among the first results in my case!

My impressions are pretty good! I haven't seen a great deterioration! Even by searching directly, I can clearly see my gig between the first page, but no messages

Hello everyone, I have been a seller on Fiverr for over seven years. Throughout my career, I have completed around 2,500 orders and have about 1,100 reviews on my main business planning service, with an average rating of 4.985. So, I'm not new to this. However, starting from Monday of this week, I haven't received any messages from new clients, only from old ones, which has alarmed me. Checking the business planning category through a browser in incognito mode, I still see my service on the front page, but it seems that since Monday it hasn't been attracting any new potential buyers. Is something similar happening to you? Is it just my paranoia? Could it be the holidays? Additionally, checking multiple times a day in incognito mode from a smartphone browser, I have never seen my service among the sponsored ones, even though I have set a cap of up to $50 per day.

Important update. After several back-and-forth responses from different support center tickets, finally, one of them gave me the answer I was looking for. The platform automatically pauses services when a seller has numerous orders in queue, although they didn't specify the exact number that triggers the pause. Currently, I have around 16-18 orders in queue.

@egaylord I can't find my gig if I am logged out, even navigating in Incognito mode. It is simply disappeared from all result pages. And yes, my gig is currently promoted. I can promote 5 gigs, but I am currently promoting only this one. @donnovan86 I contacted my success manager about this yesterday, but have not yet received a reply. Even if I had received negative private feedback, why can't I see my performance on any of the search results pages? This public/private feedback system is totally embarrassing. For the 1k reviews I have for my main gig, probably only 1-2% of them have given private feedback 😞

Hello everyone. I was a level 2 seller until March 14th (now I am a level 1 seller with SS of 6). I am writing regarding a problem with the visibility of my main GIG, which is the investor ready business plan service. Over the past few weeks, and generally speaking, I have always had an excellent volume of business and I regularly check the positioning of my GIG compared to competitors in the same category from the browser. In the last year I have always been on the first page, if not in the last two years. As of Thursday afternoon (the day of the judging), when I checked, I saw that my GIG had completely disappeared from the search results. I made several attempts, disabling all browser extensions, clearing cache, history, etc., but my main gig, the investor ready business plan service with 2k+ completed orders and a rating of 4.983, magically disappeared from all search results. Of course, I would like to say that I have never received a warning or canceled an order in the last 6 months. My primary gig has a SS of 6 (even in this case, I will never understand this. Another gig of mine has a SS of 8, with 5 reviews with an average rating of 4.6, and my primary gig has 1,083 reviews with an average rating of 4.983, lol) I was wondering if it probably disappeared because I already have about 18 queued orders and NOW I am a level 1 seller. Reading this help page: https://help.fiverr.com/hc/en-us/articles/4599361153809-Can-t-find-your-Gig, I see this sentence that probably explains something, but it's a little vague and doesn't provide any limits. I've written to my Success Manager (she's currently disappeared like my gig) and to the Support Center, but they continue to send me random robotic responses that don't help at all. Has anyone had the same experience as me? Is there any way to fix and resolve this issue? Thanks and best wishes.

I want to join this discussion to say that I too, actually, in the very last few days, am no longer receiving messages. I am a professional business planner, a level 2 seller, with over 950 reviews on my main cycle. Exploring the business planning category, I notice that my gig is positioned very high, but in the last week, I have received perhaps only 3-4 messages from new potential clients. I believe the cause of this may also be due to the fact that we are in the Christmas period, so many potential clients may not be active or operational. I hope I am mistaken and that my gig has not had a decrease in its performance

From my perspective, having been on this platform for countless years, this is hardly a win-win buyer-seller strategy. With this approach, not only does the seller see his earnings spread out, but there's also the possibility that the buyer will extend the review period to 5 days. If the seller is unavailable from the fourth day (maybe even until the eighth day) and then the buyer requests a revision on the sixth day, the seller won't be able to provide a timely revision. This will undoubtedly lower the average buyer satisfaction. Besides, I believe that the revision system was already adequate. If the buyer needs more time to review an order, they can simply request a revision, which ensures that the order remains open and prevents auto-completion. If an order has no revisions, there's no problem.

According to the FAQs, it says the following: "Based on the new improvements, the unavailability feature will not necessarily have an impact on your Gig ranking. However, if the unavailability period runs over 30 days within a timeframe of 120 days, the Gig ranking might be affected." Based on what's written here, this means that if I go into "out of office/unavailable" mode for more than 30 days within a 120-day period, even if not consecutively, I risk losing my gig ranking. Does this also apply if, for example, I'm unavailable for an average of 2-3 days within a 7-day period because I'm managing numerous jobs, say 15 at a time? Projecting those 7 days over 120 days, I believe I would exceed the 30 day limit. So far, I've been working as described, setting myself as unavailable about one day every three days on average to avoid receiving new messages from new clients and to manage all the orders I have in the queue. However, using this calculation, I would accumulate more than 40 days of unavailability in about 120 days. Could this affect my gig ranking?

I do not feel totally in agreement with you because I think that for expert users (Level 2 and Top Sellers), the gig rotation and the Fiverr algorithm have more effect than the presence of inaccurate profiles. Indeed, I feel that due to gig rotation, countless inaccurate profiles benefit from it. I want to explain myself better. I am a level 2 salesperson with 400+ positive reviews in the business planning segment. After 9 golden months of receiving an average of 2 orders a day, I find my gig at the bottom of the list despite not having received negative reviews or cancellations. I constantly see profiles with 5-6 reviews and 4.5 / 4.7 on the first and second page, which sometimes destabilizes me. I want to clarify that I improve my page, looking for the best keywords through the tools of my seller plus page, and I constantly promote my services on social networks, but the gig rotation completely ignores these operations.

Same issue here! I think it has bugged my gig visibility, too

Same situation here 😦 I have also noted some level 0/1 sellers with only 1-2 reviews in the main page of gig category. How is it possible?