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Found 8 results

  1. I hope someone may be able to give me some guidance, and please know that I did search the forum, but couldn't find anything that specifically related to my question. (Although I'm thinking that surely someone else has had the same question!) So, I delivered a recording a a day early and didn't hear back from my buyer, who is also a Fiverr seller and who is using my voiceover for a video. He asked for a revision and indicated he still needs to get feedback from his client. Okay, so it's my understanding that even though I see the dreaded ##LATE## that it's not going to negatively affect me, since I delivered the the initial file on time. He's also asking for an extension and I'm not sure why that would be needed, as long as the order is in revision requested status. Also, I'm not quite sure how the extension will affect me, such as my stats, or otherwise. I guess the question is, should I just let my buyer know I'd rather leave it in revision status or give him the extension? Ugh, I'm sure this is fundamentally a basic Fiverr question, but I'm not sure the pros and cons of each option, frankly. I'd sure appreciate any insights anyone can share that will help! Thanks in advance! 💚
  2. what will happen if buyer didn’t accept my delivery after revision? There was no revision option in my gig but she requested me for a revision. I accepted that and gave her delivery again as she want. And she was online but didn’t reply me.
  3. Order "Revision Request" What effect does an order "revision request" actually have on a gig ranking?
  4. The service I offer is a screenplay coverage service. Customers pay based on the type of screenplay they have: $25 for a short, $40 for a pilot, and $55 for a feature. Additionally, the word count they receive also depends on the package they choose: 750 words for a short, 1,000 words for a pilot, and 1,200 words for a feature. The customer I'm dealing with has a pilot, but wanted to pay for the short package. I let him, but with the understanding he gets the short word count (750 words). Here's the issue, though. After he submitted the pilot, he literally added an additional 29 questions for me to answer. Because of this, I ended up writing him 4,400 words instead of the 750 word max the package includes. I wasn't too happy about the extra work I had to do, but I like the guy, so I was okay with it. Once I was done answering all these questions, however, he put my order in revision because he has some 'follow up questions' he wants answered first. He's done this before where his follow-up questions literally go on daily for weeks. So, I guess my question is: how do I get this guy to stop taking advantage of the Fiverr conversation platform and revisions option without being rude? He's a loyal customer, so I don't want to antagonize him. Also, is he in any way violating Fiverr's rules?
  5. Long story short: Returning buyer orders without PM first, provides inaccurate or none description to the gig as well as low quality files. Communication is vague and uninterested about having a good workflow with the seller. After several deliveries, more revisions than the ones permitted and no given info on how to meet the desired outcome buyer requests cancellation, stating I can't do the gig. As a seller, one tries to focus on working things out and make the best out of it. Sometimes this is not enough and the buyer requests to cancel order after the seller spent working hours on the project for nothing, Gig get canceled, money goes back to the buyer with no consequences whatsoever, It is not the first time that a buyer behave this way with some general disregard about putting effort in explaining what they want or providing accurate info or decent requirement files. I understand its up to the seller to decide to stop going through with the order or to even begin with it, on the other hand the reality is that seller want to be good communicators and try to be nice and accommodating, to get good reviews and ultimately to earn some money. This means that the seller - client relationship is rarely on the same level. Most importantly if sellers behave incorrectly they faces a number of (fair) consequences while clients can freely keep do whatever they want. As a seller I feel I need some kind of protection from these issues on the platform I work on. For instance now I can’t even put a negative review for this last gig that got canceled by resolution center, I lost days after a client for a 30$ job and nobody will know of my experience with him. And he will keep playing sellers this way. I don’t even care too much about those 30$ he owes me, I care about all the working hours I lost because of him, thats why I think some follow up on behaviours like these should be part of Fiverr's policy. I hope some of you will relate to this. I'm exhausted of having to deal with these kind of people. The question is: WiLL FIVERR SOLVE THIS? Below parts of the conversation with this customer (returning customer btw, 3rd order with me) and finally a few other people who had the same experience with this buyer which will suffer NO CONSEQUENCE for stealing sellers valuable time HERE ARE THE FEW PEOPLE WHO COULD MAKE A REVIEW (AND THEREFORE HAD TO CONCLUDE THE ORDER JUST TO AVOID LOSING THEIR MONEY OR HAVING LOWER RATING ON THEIR PROFILES)
  6. Hello! So I started Fiverr a few months ago and my first ever client made my currently biggest order of 75$ to set-up game servers. I got all the information that I needed and started on the gig. Now, it was a larger order as there were basically 4 separate orders in one so I spent quite a bit of time on it. The order itself was pretty straight forward and it was related to tech, there was absolutely no subjective work in it. I just needed to set-up something for him and there was nothing about design or anything which could cause me an issue. I gave him the order and kept him updated at every stage, he didn't reply but I still did it. I finished the 5 day order in like 3 days and I sent it to him. After like just over 2 days, he requested for a revision. I was s bit surprised as I had checked everything and it was working perfectly before I sent it to him, but I went and checked it again and like before, it worked properly. There were no issues. I recorded everything and I sent him the video. It clearly showed everything working and its not possible for it to be not clear. KEEP IN MIND HE DID NOT GET ON AND TRY TO CONTACT ME AT ANY POINT AFTER THE GIG REQUIREMENTS. After 2 more days, he asked for another revision. I contacted Fiverr support to which they said that they can't force customers to buy a gig if they are unsatisfied. I explained to them that the order has been delivered and he is already using it, there aren't any issues with my order. I gave him everything he needed. The support agent sent another email saying how this is what freelancing is and the customer isn't satisfied. THE CUSTOMER IS USING WHAT I PROVIDED HIM and this is an extremely objective gig, there is nothing for him to be not satisfied in. I gave the support agent all the proof he needed and I asked him to check my chats with him because the customer wasn't responding to any of my messages. I don't know what to do know as I already spent my time and money on this and Fiverr support is being extremely unhelpful. There is nothing for him to be unhappy about. EDIT: This was a custom order which almost all my orders are, I did not include any revisions as I always check and make sure my gigs are what I described and usually there is no need. Is there anyway I can limit revisions or make it paid revisions to stop future incidents?
  7. My several clients before need to take some changes after completing the order. It makes me bother too after completing the order. What should I do about these complicated moments?
  8. Sometime I deal with buyers which are new to fiverr and they find difficulties in requesting revision, so should I deliver via deliver again or force them to first click on request revision/modification? Will it affect anything about order or policy to deliver revisions via deliver again option? Thanks!!
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