rawque_gulia

I am also one of those who have not added any portfolio, and my reason is: Things are already going well, and I always have multiple active orders at a time, so I don't have much time to focus on these side things. It's not that I am busy 24/7, but it's about what things you want to prioritize in your life. Out of everything, adding a portfolio is at the very bottom of my list. It's on my Trello board though, and I will definitely add it one day, but when --- even I don't know, haha!

The response you have received is automated by the 'Fiverr Support Team' bot. Write a reply to it to take a follow up and next time, a real human will address your query.

Here, I will try to mention some points to avoid any trouble: 1. Do not show your username or profile URL at all. Not all subscribers are your supporters, and you probably wouldn't want your haters to destroy your account by placing fake orders, then canceling or leaving negative reviews. Someone can easily ruin your account if 'Request to Order' is not enabled. 2. Do not show usernames, profile pictures, or any other details of your buyers, as it would be against the Terms of Service. 3. Do not mislead your subscribers with statements like "stay 24 hours active to get orders" or "stay active on the forum to get orders," haha. 4. Also, I would not recommend showing earnings, but it's a personal choice, and it's completely up to you.

It can definitely be a possibility. But the thing is that I have a Repeat Business Score of 92, and around 51% of my earnings are coming from repeat buyers. I hope that the person leaving bad private ratings is not one of my repeat clients. Although all my repeat clients are quite satisfied with my services (otherwise, why would they have returned in the first place) -- but sometimes it's just people's mentality and their culture that make them tend to leave lower stars (like four stars, for example). Although it's a fact that I am just assuming things but if by any chance it's true, I will be in great trouble, as I will never know who is leaving the bad private reviews, and I will never be able to overcome this situation since I am working with that buyer again and again, and every time, the client may be leaving the same star rating (probably 3 or 4). One solution would be to drop all repeat buyers, but it's definitely not a smart move to dump 51% of revenue just to improve the score by one point.

@donnovan86 It's hard to quote any specific part of your message because I agree with every point you've made. Quoting the entire message would just seem like spam, haha, so I'll just tag along. 1. The real problem is that the Success Score isn't working the same for everyone. If Fiverr considers you a great seller because you made just 10 sales over an entire year (and gives you a success score of 10), while others are hustling, struggling, and making over $10,000 yet still receive a success score of 4 --- the entire system just doesn't make any sense. 2. Also, people who had just 2-3 cancellations in the last two years (which were also fulfilled by customer support) are getting a red banner for 'conflict-free orders,' while others, including me, have 18+ cancellations yet I am still rated at a 9 (earlier, I was at 10 when the new level system launched). 3. The whole point of this was to offer a bit of transparency. I have a 'strong negative client satisfaction,' which is preventing me from moving from 9 to 10 -- but I don't know what I can do to fix it. From my side, I am delivering top-notch quality to every buyer, but I simply don't know what's stopping me from reaching 10 again. I have started to get the feeling that Fiverr just doesn't want me (and other sellers) to improve our scores -- maybe to create diversity, as you mentioned -- but why? If everyone is doing great, let them have their good levels. Does Fiverr really think creating diversity is more important than putting the pressure on sellers minds?

This is the best part: you can have almost no sales and no orders for months and still maintain a Success Score of 10. I am not sure if mentioning that user would be a smart choice, but you even know who I am talking about. So, I am not sure if 'the system is working perfectly fine' would be the best choice of words.

. . . Tip 69: Do not lie on your profile. 🙂🙂 . . . Tip 6969: Do not mislead others. 🙂🙂

There is no such thing as 'IP Problem' on Fiverr. IP address is basically a unique number provided to each device. You can access your Fiverr account from as many different IPs (different devices or internet providers) as you want. The only problem comes when you try to access two accounts from the same IP (as it goes against the Terms of Service to run two accounts). Most of the time, even the location inconsistency warning is given due to having multiple accounts, not because of accessing the account from a different location.

The Promoted Gig feature is available only to sellers with levels (Level 1 and above). To achieve Level 1, you need to meet some requirements, which are mentioned below: - Success Score: 5+ - Rating: 4.4+ - Response Rate: 80% - Orders: 5 - Unique Clients: 3 - Earnings: $400+ Know more information here: https://help.fiverr.com/hc/en-us/articles/360010560118-Fiverr-s-new-level-system

No, promoted gigs don't affect your gig ranking in any way. They just give an extra boost/push to your gigs by taking a few dollars from you. If you disable them, you will just lose that extra push (some of the impressions and clicks you were getting through promoted gigs, and that's it). But it won't impact your overall gig ranking. So, if you think you're not getting a good ROI, feel free to disable the Promoted Gigs feature.

Yes, I have been involved in multiple projects where NDA was used --- sometimes from my side as a buyer and sometimes from the buyer's side when I was working as a seller. Even without involving a legal counsel or a lawyer, an NDA remains always valid if it has signatures and approvals from both parties. Legal counsels can indeed help you draft a solid NDA that complies with all applicable laws, keeping in mind of all legal aspects --- but if you're confident that you can create the document yourself (using templates or from scratch), you don't even need any legal counsel or lawyer. Just prepare the document, get it signed by the freelancer, and you are done! Just make sure that along with the signature on the document, you also get a written confirmation in Fiverr chats from the freelancer. Regarding different laws and countries: Yes, each country can have its own governing laws, so it's always advisable & recommended to specify in the NDA itself which governing law applies on that document. This is very very very important to avoid any confusion in the future. For example: if you're from the USA and the freelancer is from Australia, and you want the NDA to follow US law, you can state this in the document itself and it will be valid according to US laws. It's that simple!!

According to Fiverr: You can operate two or more accounts on the same device (with the same Wi-Fi and everything) as long as they are managed by different people and are in different niches. When my wife shown her interest in joining Fiverr, I reached out to customer support and my Success Manager, and they both confirmed that it's not a problem. Although, I am still operating solo as my wife dropped the idea of joining Fiverr after seeing all the false flags, the new level system, and the other not-so-good developments happening recently. According to sellers' experiences: It may get you in trouble. Fiverr uses an AI algorithm to evaluate these things, and there can always be 'false positives.' The AI isn't very precise (as it's in its early stages and needs much improvement), so you never know when you might get a false warning. If that happens, good luck getting help from customer support, as they often send copy-pasted responses in these cases.

You should not just discontinue the Seller Plus membership but also consider how much time you need to spend here on Fiverr. Making a livelihood and career with a flagged account in the long term would not be a smart move. I believe you must have already seen the negative effect on the sales after the flag. So, my personal advice would be to cancel the Seller Plus subscription (as to why invest money from your pocket on a platform that is not giving you sales anymore) and consider shifting to a new platform or finding something else that can generate sales for you.

Unfortunately, it's a permanent warning, and you will never be able to participate in the new level system. It's sad and unfortunate, but it's the end. It's not a general warning (that expires) -- instead, it's now a flagged account, meaning you are not banned from the platform, but you can only work with your older buyers. Sooner or later, your gigs will be removed from the search, and they won't be visible to new buyers. Try contacting customer support if you think this is a false warning.

Sadly, the warning period will never be over as the email says that it's permanent, and you will never be able to participate in the Level System. Also, flagged accounts do not appear in searches, so the most you can do is work with your older buyers (if there are any). Getting new clients may not be possible, and sadly, it's the end. Making a livelihood with a flagged account would not be possible. It's very unfortunate, but this is how the flagged accounts work. The first thing you should do is try to get your flagged status removed (if you believe that you have not violated any guidelines). With a flagged account, there is no use in thinking about cancellations and other metrics because your account won't be visible to new buyers in the search feed anyway.

This could be the reason why the algorithm gave a false indication. Try reaching out to customer support to review your warning again and let's hope for the best. However, I doubt customer support will do much, as they seem quite confident in their AI algorithm --- and my gut feeling says that the algorithm doesn’t tell them exactly why it’s taking action on a user. It connects thousands of dots and do not provide the pin-point data (this is my sense based on recent interactions and what people are experiencing on the forum). I might be completely wrong, but we’ve seen that customer support almost never changes their decision on these warnings. This could be because they don't know the exact reason the AI flagged an account. The algorithm likely connects thousands of dots, which is hard for a human to review -- but who knows what's cooking in the backend! Since this is your first warning, Fiverr will not take any action against your account and you can just take it as a friendly reminder. However, any further warnings in the future may result in account suspension! As of now, there's no problem since this was your first warning -- but focusing solely on one platform might not be the best strategy in the long run. Even though many sellers earn enough (or even more than enough for a comfortable lifestyle) from Fiverr including me -- but after the new level system and the way people are getting flagged (some falsely), you never know when the AI might falsely flag your account, leaving you at 'zero' overnight.

As @smashradio said, it's completely aligned with the TOS and generally not a problem. However, we know that a lot of things, including 'communication part' are tracked by Fiverr's AI algorithm, and there can always be some false positives. We can't be 100% sure that AI won't "falsely" flag your account for a TOS violation -- so it's recommended to keep all chats on Fiverr (if your buyer agrees, of course).

My guess here is there is confusion regarding the currency. Since your profile states that you are from Canada, I assume you were expecting the quote to be $20 (CAD). However, as all (or mostly all) sellers create custom offers in American Dollars (USD), the seller has created the custom offer for $20 USD (which is equal to $27 CAD), and then additional Fiverr fees will make it $29 CAD. Confusion can occur if the buyer and the seller only refer to the term 'Dollar' and don't specify which dollar it is. So, it is better to discuss it with the seller and ask to revise the quote accordingly.

........process that you can keep in mind and which is more convenient for you. Everyone is coming here from different fields, so answers may vary from person to person. For example, I am from a 3D field and all my projects are very unique from one another. In some projects, I need to create a 3D door, in others a Vacuum Cleaner, a Laundry Jug, or a Sci-fi Drone. So, even if I just write the project name in the folder name, that would be more than enough for me to browse my project folders effectively (since every project name is different and unique). But, for instance, if someone has a writing and translation gig, it may be hard for them to define a 'project name' for each order. So, writing the client's name in the folder name may be more convenient -- or including the order ID as well (to help in searching).

I am just curious to know, what was your success score before? Do you mind sharing? Did your success score directly drop from 10 to 6? I just want to know if Fiverr can reduce your success score significantly or if it always decreases by just 1 number. Yes, of course, it does! Success Score only goes down if your performance is less (in any aspect), and definitely, it would affect your visibility and impressions. That's the reason it's there in the system!

You were approached by a scammer who was pretending to be a Staff Member of Fiverr. Fiverr never approaches you through inbox and asks for personal details, especially credit card details. Here are some steps you can take: - Refrain from entering any personal information or credit card information. - Block the user (it's just a normal user who is pretending to be Fiverr support). - Report the profile to Fiverr so they can ban that fake profile. Also the website you're visiting is "fiverr.id487514.com". Please note that "fiverr" is just a sub-domain and anyone can have it (or literally any random keyword) on their primary domain. The real domain here is "id487514.com" and this domain is not affiliated with Fiverr in any way.

Please do not mislead others. The only way to delete existing reviews is to delete the entire account. Reviews do not get deleted after the deletion of the gig -- Otherwise, every seller with negative reviews would have deleted their gig and created a new one to cheat the system.

You can either write an email to support@fiverr.com or submit a ticket on the Fiverr support page at https://www.fiverr.com/support_tickets. Also, mentioning a user's name is against the forum rules, so it would be best to avoid referring to anyone by username.

The only way to make it disappear from the top is to get more relevant reviews. Right now, almost all your reviews are just 3-5 words long, and they're quite generic, such as 'great work' or 'thanks'. If clients leave unique & detailed reviews with good length, they will carry more weight and can replace the negative review at the top. Other than, there's nothing you can do from your end.

It seems like their calculations are screwed up -- but at the end of the day, those cancellations are having no impact on our profile. I have 19 cancellations on my profile (mostly all fulfilled by customer support) - but they are not affecting my profile in any way. Plus, your Success Score confirms that those cancellations have no impact – otherwise that number wouldn't be a perfect 10. So, I assume their calculations are messed up only in the frontend - but in the backend, those cancellations have no impact on our profile and the customer support is not lying. Probably, it is not possible for them to fulfill those numbers in the frontend (since it is something calculated by AI) and they can only prevent the negative impact. We can only assume things but come on, we can all agree that a profile having a negative impact can not be on a success score of 10. So, maybe, it's just the frontend calculations that are buggy - or wrong -- but in the backend, everything's perfect!