donnovan86

Upwork also tracks performance for the past 2 years, just saying 😄 It's been doing that for a while...

To be honest.. my main gig sees success. The others barely have an order or so from PG. Even if they have the recommended tag. So it's also buyer preference, niche being too crowded, etc.

I guess there are factors like pricing or how much you allocate per click.. In my case, just for the first week of March, I had a roughly 16x return on what I paid. I do have this under all my promoted gigs though. So I guess when you have that Recommended tag, they push your gig more. So I can only assume they use private reviews and other metrics to determine that, maybe they compare with other gigs in your niche. For me, Promoted Gigs seems to work fine, I don't rely on it, but it's definitely a nice addition and it has brought me some new, return clients since its inception. I always left it active, but had a limited CPC cap. Now I have it on Auto, which means it does spend more than it did, but the return is also better.

I saw a lot of people received that notification/email. I didn't. But I am already promoting a few gigs, not all though.

It seems you misunderstand me. YES, they include that in the success score. Can you actually see the negative private reviews and learn from them. No. And that's the problem. They always remain private, and you can't learn anything from them. Even if they are included in the success score, you won't really know it's due to them. The success score can change from many different things. They need to let us know what went wrong and why we have that bad private review, if there is one. But it will always remain private. It always affected our ranking anyway, now we just see the success score, which was previously the buyer satisfaction rate, and only success managers could see it. I was very adamant on the forum last year that Fiverr should let us see the buyer satisfaction rate, at least a number, so we have an idea where we are and how these private reviews affect us. And you can imagine I was quite happy to see that at least we have such a metric with this new level system. But... it came at a cost, with new rules and AI governing the entire process, which leads to unwanted demotions and other problems, as you can see.

I think I understood correctly. The private reviews will not be made public. Sure, they will include them in the success score, but you can't see what people are rating you privately. And I doubt that's going to change. Which is what a lot of people have trouble with, how can you improve something you don't know you did wrong.

It would be great to see it, I agree. Reality: most likely it won't happen, since Fiverr assures buyers we won't be able to see that rating they leave, and that it's completely private. So.. I really doubt they will change that, unless they remove private ratings and make everything public.

I mean the buyer ratings. Like these That's what matters to me and it's enough to see if a buyer tends to rate people poorly, that's a huge red flag for me.

If you have Seller Plus already to use that Request to Order, there are buyer insights and you can see average ratings they left. That's enough for me to gauge whether that buyer is good to work with or not. At least in my case.

What sense would it make? Buyers can still order directly. And they can always create a new account. It's very strict for sellers, if you have more than one account, you're banned. But I know many clients who have their personal account, along with a business account, etc.

Well, you know what Fiverr said. Some people won't share their full review and what they thought out of courtesy. So that's why they exist. I also find it unnecesary, especially with these public reviews becoming multi-page things. It just adds more pressure to buyers, and unfortunately most of them ignore those things. Unless you have an unhappy customer, he'll make sure he will share his unsatisfaction everywhere 🙂

And most likely won't. Those private reviews come with a disclaimer that all the stuff buyers say in there is not shared with sellers. So.. it's just used internally by Fiverr. If we got a weekly summary of private reviews, and you had a single order that week, you would know exactly who left a bad private review. I don't see them doing that, unfortunately. As long as those private reviews exist, pretty sure they will remain private. And people will complete them randomly, not at all, or unhappy buyers will complete them arduously because they want to prove a point.

You can check this link https://help.fiverr.com/hc/en-us/articles/15770574712977-Partial-refunds.

It's due to private feedback and I am sure no seller likes that. But it is what it is, at this point I just got used to it, and generally you have a good idea when an order goes wrong and a buyer leaves a bad private review. Then again, I had only 5 star reviews for months and my success manager that private reviews were not that great. That's because few people leave private reviews. And many of those that do.. let's say they tend to not leave great ones. So at least in my case, and I am sure for other people too, negative private reviews tend to be very problematic. And if your happy customers don't leave private reviews, yet unhappy customers do.. then those negative private reviews will have a larger impact. Why did you stop your gigs though? You can't have visibility without active gigs...

From what tests I saw, I think this one with decimals is by far the better one. It's not perfect, but at least it solves Fiverr's obsession with everyone having 5 stars. Not sure if it makes choosing people easier but hey.. it might. It definitely offers a better perspective over your competitors as a seller, in my experience. So I hope they add it.

I think there are different experiments running around on the platform right now. For example, I see scores in decimals for every gig and profile. And few to no people have 5 stars, unless they have under 100 reviews. Most people have 4.88, 4.90, 4.94 scores and stuff like that. And honestly, it does make the platform free of only 5 star gigs. Here's how it looks for me when I search something in the SEO section, for example. I do like this change, I think it does eliminate the stigma of gigs only having 5 stars. The downside: every decimal matters 😄 So yeah, lots of different experiments it seems.

I've seen 4.98, 4.85 profile and gig scores for a week or so. Fiverr has been experimenting with a multitude of tests this past week. I am sure they are trying to see what works and what doesn't, before they fully launch the level system on the 15th.

Theoretically. But as she said, who reads these things. People don't read gig descriptions, and from my experience, many buyers don't read the TOS. At least when it comes to writing, I have a LOT of students coming in all the time asking sellers to do their homework or yearly projects. It clearly says in the TOS no academic content, but few of them even read that. Getting back to the idea I quoted, I never see Fiverr showing that. Yes, you can try to research online and stuff like that. But Fiverr showing that to their buyer.. I don't ever see that happening. Unless of course, there's some legal requirement to do that in the future. Hey, until this year they were not forced to share our data/income with European tax authorities, now they started doing so to comply. But it's very unlikely..

Directly to clients when they buy something from them? I doubt that. Hey, I am selling you this product for $X, but I got it for $20 cheaper, yet here's how much I make off you 🙂 Sure, some companies show the yearly or quarterly profit, however the person I quoted, anniejenkinson, was mentioning she is upset because some buyers believe she is the one inflating the price, not Fiverr adding a fee on top of that. She said it would be great for buyers to know how much a seller makes from that transaction, which means Fiverr would have to disclose their profit margin for that transaction when buyers place an order. I haven't seen a company to show their profit margin to a client when they buy something 🙂Your response is in regards to publicly traded companies which are obliged to show yearly/quarterly profits. But in this case, I don't ever see Fiverr showing "hey, we get a $1 cut from each $5 the seller gets paid, etc". I would be amazed if a for-profit business shows that to their client directly when they buy something.

To be fair, what business shows its profit margin to clients these days :)) It would be great, that way buyers would see how much we make instead of saying we overcharge.

It already happened to me, so I can confirm it affects multiple sellers, not just Allie.

You can't offer this type of advice when you have just a single review, just saying. The idea of staying online on Fiverr is particularly bad, because few to no people use that filter. And even if they would, those persons that are in a rush are usually a nightmare to work with, they are always unhappy and you might end up with a bad review most likely.

From my experience, no. Only 60% or less of my orders receive a review. Yet I don't see a huge difference. Of course, it will benefit you more if you have a great review, an automatically completed order won't do you any good or bad, you just get the funds. However, people might just leave it to complete automatically and leave a private review. That will affect you..

It says in your image. The gig you are trying to sell is a type of service that's not allowed on Fiverr.

You don't work on the forum. You work on Fiverr.com...