donnovan86

I have way less order than you, I am dealing with a similar situation and I know others are dealing with a lack of orders. There's no ranking on Fiverr, instead there's matchmaking based on what people are looking for.

Try again? This person's account has been canceled and you say try again? Try again what? If they create another account they are banned. They can't try anything, other than wait for Fiverr to say if this is their final decision. So there's nothing to try.. This seems it's posting for the sake of it, without helping anyone...

This is the second topic you are creating. I am not sure if this is to showcase you have a ton of orders or to self-promote, but a lot of people barely have 1-2 orders and they are way back. As I told you in that other topic you created, either you had a bad private review, or Fiverr pushed you back because you have a lot of orders. The system is made to provide everyone with a change. I think with 20+ orders you already had your chance, so Fiverr is most likely offering others the opportunity to show their skills. I still don't understand WHY you have to create yet another topic regarding the same thing. I already told you the reasons why you were pushed back, most likely.

@james_topseller Well it depends on the buyer. Some people just lack time to check. Or maybe you have a reseller here and they didn't receive the greenlight for the stuff you provided. Who knows.

It's even worse for writing. That's why I left that platform, since it's really hard to deal with established writers there. Most people choose them instead of you, and that becomes a huge problem if you want to make the profile stand out.

The difference is that on UPW you craft messages and spend time to send those manually. Fiverr... they handle everything for you and you just pay. You can also set up how much you pay and place limits. This is more like Google's Ads than anything. UPW uses the old school bidding process, just like Catwriter said it's more similar to the former buyer requests. The difference was that BR was free, this is not. You can spend quite a bit on bid points or whatever they are called, send bids and never hear back from anyone. That's the reason why I stopped trying there, because it bleeds money and the ROI was not great. Again, personal experiences differ because not everyone has the same niche.

Exactly, bidding is a huge turnoff, here you get projects directly. The system is different and here it's more advantageous. We both know that's not the case 🙂 You have to bid manually and the chances of success are very low. I used the platform and other bid-focused platforms too, and I know Fiverr's approach is way better, that's why I chose them over others. Again, it might differ based on the niche we cover. We already talked about this and shared different views, so I won't go into that again. However, you can choose to use Fiverr and other platforms at once, that's the beauty of freelancing. You don't have any exclusive contract with anyone. However a lot of people choose Fiverr because they have better exposure and clients come to them. UPW, PPH and others are places where you can find talent, but let's face it, most buyers will choose established sellers and not someone new, they rarely do that. Especially when we talk about expensive projects... Again I respect your opinion, not arguing here, just sharing my own view from a perspective of a different type of seller, different niche, etc.

Everyone did. It's regular maintenance, nothing too crazy. It happens once every few months.

You do realize Fiverr brings customers to you, on UPW you have to bid and most likely you will lose the bid and thus lose money since those bids are paid. Here the 20% you pay back per gig includes advertising and many other benefits that Fiverr provides, and on UPW you don't have. Sure, you may have 10% on their side, but you also pay them for connects, and who knows if that customer chooses you from dozens of bids. Here Fiverr promotes you, puts you at the top of their list basically. So yeah, there's no comparison because UPW has a bid system, whereas Fiverr doesn't and they do it all for you.

Well you came to the right place. I've been very vocal about this topic for a very very long time. I think sellers need to have a way to stop/start gig multiples as they please. And if you agree with gig multiples, choose how much you want to go, be it 2x, 3x or 5x. I am sure no one wants 20x gig multiples on their gig, especially since this doesn't increase the deadline in any case. Even now I have a 2x gig multiple for one of my larger packages and that rushes me quite a bit. Let alone anything more than that. So yes, I think the best approach is to allow seller to stop/start gig multiples and set them up the way they want. I want to have the ability to show customers what I can do and what I am able to cover with my gig. I can't agree to gig multiples because I work alone and don't have a team. So it's just more pressure and a constant rush to deliver. Most of my cancellations had to do with gig multiples, because people think I set that system up, which I didn't. I always say I never accept over 2000 words, but people order anyway because it's possible. As I said, the best approach has to be a button where you can start/stop gig multiples. I don't want to offer gig multiples and instead I want to stick only with my packages at their face value. Anything more leads to issues for both me and my clients, so I just want to stop those..

We will never know that most likely. But I can only assume it affects us. I had around 5 cancellations that were either made via customer support due to abuse or self-made by people ordering the wrong stuff. I canceled one of those old, inactive orders myself and it shouldn't affect me if it's more than 10 days old, right? But it did, I went to customer support just to ask and they clearly said it matters, even if the 10-day rule should be in effect. They corrected the issue for me but still, something to keep in mind. Any type of cancellation can be problematic, and I guess it's even worse if it end up being a first time buyer. Yet another reason to use that Request to Order feature, so you can avoid any cancellations from random people that don't know what they are doing.

Only time will tell. I am a writer myself and I had people saying that they think I do a great job, but using AI is cheaper and due to their very complex niche they need to edit anyway, so they have to go for a cheaper price. Mind you, I have some of the most affordable writing services on Fiverr so if people are leaving me, then I am sure more expensive writers deal with the same stuff. Of course that's not the norm, but just by checking other similar services within my niche I saw a severe lack of orders for everyone. So there's definitely something affecting everyone. And I doubt everyone had some bad first time buyers, I think AI is the main issue. I was thinking about AI content editing myself, but as far as I saw there are few orders in that category and a LOT of competition. Do let me know how it works for you though, I am very curious.

That's said to hear @miiila, really hope you get better. As for the cancellation, It might very well be. As I said above, my manager said it has to do with new customers for you, not people that are new to Fiverr..

Well they have our phone numbers and other info that's way more relevant, if that matters to them. I doubt anyone's Facebook page full of cats matters 🙂

I am pretty sure this focus on "new buyers" is newly implemented and cancellations, but also bad reviews from them weigh in a lot more. My seller plus manager said that my buyer satisfaction rate is ok, instead the issue was with new buyers..

I don't think this makes any difference. I shopped for a few services myself and couldn't care less about what social sites people link to. The main focus for a buyer is usually on reviews, pricing, value for money, etc. I agree some people might check these things, but I for one I am more interested in studies, qualifications rather than social media linking. Many buyers are browsing lots of seller profiles at once trying to make the right pick, so I doubt they spend time on tiny detials like this.

I had 2 cancellations over a month and a half ago. Those didn't have any major impact, but last week I had to cancel an order from a new client as I said, and since then it has been pretty much a wasteland when it comes to orders. This leads me to believe that the first time buyers thing is very recent, maybe it was implemented sometime this month. Anyway, was the tricky buyer a first time buyer?

Well I saw you had one, I had one too. I also refunded a first time buyer due to her not ordering something I cover, and even if I tried to do 2 different versions, she was constantly asking for more work. I just had to tap out and refund. Ever since I refunded, I barely received any new inquiries from customers. So I can only assume that even if you refund a first time buyer, that also affects stats quite a bit. So it can be a number of things.

Alex, I am Alex too 🙂 Regarding this sales slump, it affects a LOT of people. As Frank said, it might also be from first time buyers sharing less than positive reviews. So yeah, there can be a number of things. My success manager said I had a few bad reviews from first time buyers and that seems to be a huge issue these days..

Why not increase your delivery times? Make it as long as possible, this way you will deliver early, not late.

I think AI has to do with our sales slump too. The same thing happens when it comes to writing. Aside from someone that benefits from a Fiverr highlight right now, I see most people that usually had lots of sales in general barely have any work. When I messaged my success manager to see what's wrong in my case, she did point out that my buyer satisfaction rate is ok, slightly lower but nothing to damage me. What's the issue is, according to her " That is specifically reviews that come from buyers who purchase from you for the first time." So it's not just people new to Fiverr, even if a person has been on Fiverr for years and it's the first time they buy from you, their review matters.

As I writer myself, I understand the pain. There are some people that want me to "edit" their work at a cheaper price than just writing. And I end up with stuff that's so bad I have to write it again. If you are a part of the Seller Plus program, you can stop people from ordering with the "Request to Order" feature. If not, I recommend asking for the entire thing, not just a sample. You want to go through everything, because they might "manicure" the sample. That means the final thing might be really bad. It's just my opinion, of course. But for proofreading, I always recommend checking the entire thing and not just a sample.

The problem is a lot of people will try to undercut prices. It's human nature and they can't help it. I agree with you 100%, people shouldn't be reluctant to buy something, they need to be excited. Otherwise yeah, they will be a pain to deal with. I can attest that from my own experiences.

Well new buyers in general, because people with older accounts that are your first time clients can also bring in the same amount of damage. So the lesson here is..new clients can be a risk. I do agree that "new to Fiverr" clients are the most dangerous if we take on all the info shared above..

Gradually removing the weight of a review is a great idea honestly. But it might not be something we will see for a long time, if at all.