donnovan86

I can 100% attest this, I just talked with my seller manager today and apparently my sales slump has to do with a few scammers that were first time buyers, I already know who they are. Of course she didn't mention any names or anything, but she said that first time buyer reviews are the reasons why I barely receive any messages, let alone orders. This is what's confusing to me at least. Any idea what's kept in the loop for 90 days and what changes every month? I assume no. I think more transparency might be needed here. Keeping us in the loop with the things that are important and we need to improve upon is very important. Right now, we have no idea if the BSR is lower (I didn't receive that email even if I am a seller plus member) or why it's lower in the first place. The same thing can be said about those first time buyers leaving bad reviews. Instead of being left in the dark, maybe a message when we fall below a certain threshold and why might come in handy. I know this is wishful thinking but who knows, hopefully someone at Fiverr sees this. Knowing what we need to improve when something went wrong is better than just shooting in the dark and seeing what sticks. I for one, before talking with the manager today, didn't know that first time buyer reviews were the ones that pushed me back. I assumed, but there's no way to know for sure. Also, Frank, I wish you a great birthday and a happy year ahead 🙂 Thank you for the post and assistance over the years.

No seller can have more than one account. If they create a new one, it will get banned too.

So you think. You don't know what people might have said as a part of a private review. I had someone rate me 1 star because they rushed and that obviously affected my sales, so who knows what might be the problem in your case. But as I said, it might also be that you already have a lot of orders and others in your category don't. It can be a number of things.

Well impressions don't mean anything. Clicks matter, they show how many people actually click on your gig. You have 19 orders, have you thought maybe that's why Fiverr pushed you back, so others can receive an order too??? It's either that, or the fact you might have received a bad private review, those things can push you back considerably.

That still means some don't and some of those people ended up sharing a bad private review. What's funny to me when it comes to these repeat scores is that for the past 2 weeks the score for me was 94. Not enough for 95, but not that much under either. I don't think it has any major impact anyway.

Most likely there were other bad private reviews that you did not know about. You can say that again. But it is what it is, we are in the service industry and there will always be a bad client, it's the nature of the business. I think I have 100x that number of completed orders and it doesn't matter, I am still dealing with the same lack of messages and a bad private review or two. Since Fiverr covers the past 2 months, the only thing we can do at this point is to ensure all the clients we do have are happy with their work. If you did have bad private reviews, cancellations, late orders, etc, those will eventually pass and things will improve.

Well I think in your case is has to do with the 2.3 star review that you received recently. If you have few orders and a negative private/public review like this appears, then that can have a negative impact on your tenure here on Fiverr. I am dealing with a vengeful 1 star review from a client that didn't know what he ordered and didn't provide any proper requirements, but it is what it is. Do the best work from now on and work hard, improve your skills. You should see this downtime as a great time to improve 🙂

Here's another tip. Why waste your time with finding ChatGPT replies on a forum? Invest that time in bettering your skills.

Misleading and not true.

You can read the terms of service here https://www.fiverr.com/terms_of_service. But as the others said, you can't have multiple accounts.

You explain that based on your experience and reviews, your prices are fixed. People will always ask for a discount and some sellers say yes. That's why they always ask, it never hurts and at most the seller will say no. I had people ask for discounts on $5 orders so..

Well your performance in the past 2 months matters. If you had a bad review be it private or public, few orders, stuff like that can affect you. I am dealing with that myself, I am in search but I am pushed way back due to one (or maybe more) bad private review. So yes, performance matters. At this point all you can do is to work on your gigs, promote them, improve your skills, etc.

It most likely has to do with a lack of recent deliveries, bad private reviews, etc. Or simply the competitors surpassed you with better performance..

Actually I think it might help you with branding since it's consistent 🙂

I assume the last order was the one that was marked as delivered without any file, so they offered credit for that. I can only assume the other orders were completed properly, hence the reason they only refunded him this last order. That would make the most sense.

No. The auto reply is more of a way to introduce yourself to the buyer and also let them know what else you need aside from the guidelines. It will NOT be seen as a reply from you, so you HAVE to reply otherwise your response rate will be affected.

Yeah.. for me it was simple because I already introduce myself as Alex when I talk to people, so having just an additional letter from my name doesn't bring any issues at least for me. I do hope they solve other problems, whenever I see any Fiverr staff here on the forum I always get in touch with them and talk about the gig multiples issue.. Really hope they fix that soon.

You can easily add your full name in the profile description...

I don't see this Display Name as a much-needed feature. It's just another new thing added in there without any major impact. It might help some, but there are more stringent problems like the one I mentioned where people can just set a shorter deadline and manipulate the system via gig multiples. That I consider a problem, this display name thing not really.

Having more services that you can fulfill will potentially help you earn more. If you have the expertise and knowledge to offer multiple services, you should consider doing that.

Yeah and everyone starts using those keywords which nullifies the benefit. I use the service mostly for perks like withdrawing faster, quicker support, etc. But if you just use for profile optimization I agree, you can only get so much out of it.

It is and it isn't, because Fiverr usually tends to showcase some of the best, longest reviews you had within the past few months. While you might have a great review that's not showcased there, I don't think a lot of buyers check the showcase anyway. Most people will just go through the reviews themselves, so I for one don't see any use or relevance for this particular feature. And yes, I have Seller Plus, I just don't find this relevant. It's just my opinion, but I think there are much better features they could add aside from this...

I've been here since early 2014 so I know very well about the platform changes and I've been lobbying for offering sellers control over gig multiples ever since. It's not about waiting here. It's important for people that are frustrated by an issue to take charge and do something, generate some noise. If you just wait, nothing will happen. Waiting won't bring orders, nor will it make any changes.

So they are making any change ASIDE from allowing people to stop/remove gig multiples.....

A lot of people asked to change their username over the years. Now they can have a display name and it feels like a more professional option.