smashradio

That's because buyers rarely want to be open about negative stuff. They might feel bad about saying it to your face, but they certainly aren't afraid of saying it in a private review. If the buyer was happy, he wouldn't have left that review. This is why it's so important to ask questions. Don't just settle for "Thanks" or "Good job". Let the buyer know that you're here to fix any mistakes. Ask for feedback along the way as well. You could ask: "Am I on the right track here? Do you have any suggestions or feedback you wish to include before I keep working on your project?". And my point is the same: the buyer was not happy. I don't care what they said in chat and neither does Fiverr.

I see. Well. The right thing to do then is to complete the agreed upon work anyway. 🙂

To me, it seems like an attempt to circumvent a suspension based on the wording Fiverr used. It's like saying to an officer that he can't arrest you for a DUI because you weren't drunk, you were high on pills, even though both are technically considered "driving under influence".

Trying to circumvent the messaging system on Fiverr is a serious violation of the terms. It's not "trivial". The reason for this is that the entire business model on Fiverr is based on the fact that buyers and sellers transact on Fiverr, thereby landing Fiverr a 20% cut of each order. In other words, any attempt to communicate outside of the platform is a threat against the platform.

Does it really matter? The point is: if you're banned, you can't make a new account. You've used multiple accounts because you had one account, it got banned, so you made another. It's all in the TOS you agreed to follow when signing up for Fiverr. And what is your argument, exactly? That Fiverr didn't clarify the reason behind the suspension in a way that suits you?

If it didn't change already, it's probably not going to change. If in doubt, you could reach out to customer support. They might have a more definitive answer for you. P.S. Your profile says you're in Pakistan, not the US.

Go to settings as shown above. Click on Payment methods

Go to your settings and make sure you're set to online there. It should be green there, and the dropdown menu should say "GO OFFLINE FOR..."

If you were already kicked from the platform, that means you have no right to be on the platform in the first place. In other words, making another account does not give you the right to use Fiverr, a private platform, if Fiverr thinks you ought not to be here.

I just responded to your other thread about the drop in business you've been experiencing, with some tips on how to improve and the likely reason why you've experienced such a drop.

Being a Top Rated Seller does not guarantee that you'll make a lot of sales. That's up to you. If you recently lost visibility and have been seeing a dip in your business, it might be because you received negative feedback from buyers (both reviews and private feedback that only Fiverr can see). Remember: angry/unsatisfied buyers are more likely to leave negative feedback. Here's one you got recently: That buyer probably also left negative private feedback to Fiverr. And it might be even worse/negative than the 3-star-rating he left publically. If your buyer satisfaction rate drops, your visibility will do the same. This means you should do more to impress your buyers. Under-promise and over-deliver. Maybe there's a new competitor on the block, doing a better job than you of marketing their skills? That can also have an effect on your placement in search and your ability to get orders. I checked out your profile. Here's some tips for improvement: New and professional thumbnails. The ones you're using now are messy, difficult to read, not very attractive and certainly won't work well on mobile. Get rid of the text. Have a professional designer help you or update your own design skills to make more effective thumbnails. Your gigs might benefit from using a professional gig video. It tends to increase click-through-rates and conversions if done right. Hire a professional to help you with it. Bad videos will only hurt your gigs. Fix typos in gig descriptions. Having lots of typos (and you do) makes you look unprofessional. Your gig description and profile description should be flawless. Use Grammarly or even better, hire a native proofreader and writer from the US or the UK to help you improve your descriptions. Best of luck!

Badges on the Fiverr forum has nothing to do with your status as a seller, level or your gigs. Your activity on the forum has nothing to do with the rest of your Fiverr profile. If you're talking about badges on the Fiverr platform (not the forum) you can get badges like "RISING TALENT" if you're new and Fiverr deems your gig to be excellent. You can get "Fiverr's Choice" for the same reasons: If Fiverr thinks you're more likely to land the sale and earn money for the platform/deliver great quality and you receive tons of positive feedback – both private feedback and reviews –you may be awarded with the "Fiverr's Choice" badge. If you're just talking about forum badges, there are tons of them. You get them for stuff like contributing useful content, liking posts, having your posts receive a large number of likes, and so on and so forth. In other words: if you're a productive member of the community here, you will receive badges from time to time. But they mean nothing.

DId CS fix it? In my experience, tips and extras may show up as separate payments in the earnings page. I've noticed this myself. Or try the forum first. CS has a lot of work on their plate. Your first stop should be the forum and Fiverr help-pages. Most common questions will be answered in one of those places far quicker than you'll receive a response from CS (unless you're a top rated seller or have seller plus).

As a "Data Driven Digital Marketer" (according to your profile) you have surprisingly little to say about what really matters: Conversion. It doesn't matter if you get a million impressions if you get zero sales. The OP needs to understand that you can optimize your gig for search all you want, but if you don't have the skills to land sales and make your buyers truly satisfied, you can't succeed on Fiverr. Keywords, impressions and bla bla bla - at the end of the day it's only details that may help you reach a bit further. But it's certainly not how you succeed in the long term. You're asking the wrong question, @mohammad_ashik_ The question you should be posting is: How can I create a service that is unique, better than what my competition currently offers, and then provide that service with stellar quality, thereby impressing my buyers over time. If you care about how soon it will happen, you have the wrong attitude. The answer is: a long time. Maybe never. Focus on what matters: being a great seller is all about finding a problem your buyers have, create the perfect solution to that problem, and delivering it to them at great value. If you're in it just to win fast and easy, you've picked the wrong path in life. Freelancing is dead hard, rough, takes patience and willpower, years of work and effort, investment and planning. You can't expect to win at freelancing by just doing some super basic search-optimization of your gig,

I'm just really curious: do you have a team ready to respond to messages day and night, or do you not sleep? 🤌

Buyer requests are sent out as they are approved by Fiverr, so you need to check back regularly for new requests. Each request will only allow a few sellers from each level (new/unlevelled, level 1, 2 and top rated seller) to respond to it, so you need to be quick. Keep in mind that you'll only see requests related to your gig category, so having multiple gigs in different categories (unique gigs) will help you gain access to more requests.

The criterias for eligibility can be misleading. You forgot this very important part: "You meet additional quality metrics." The additional metrics would most likely consist of your buyer satisfaction rate (based on private feedback given to Fiverr by your buyers) and perhaps your sales/conversion rate and so on and so forth. In other words, you haven't fulfilled all of the critera. If you had, you would have access to promoted gigs. Keep doing great work, impress your buyers and make sure to over-deliver to keep your buyers happy. If you have ticked all the boxes you know about, the time has come to improve your service even more by ticking all the boxes you don't know about, like your buyer satisfaction. Only way to do this is to impress the hell out of your buyers. Best of luck!

I needed a good laugh after translating 3000 words of medical content about iron deficiency anemia. Thanks. You're the man!

You can't expect any serious buyer to spend money on a seller who don't even take the time to set up their gig right. Also, your gig thumbnails aren't professionally designed. That's a big red flag when you call yourself a "designer". It's "design". Not "desing". It's "customization" in this case. Not "with coustomize". It's "Elementor". Not "Elemantor". It's "WooCommerce". Not "Woo-commerc" It's "Mobile-friendly". Not "Mobile Frinendly". ------ I mean... It almost looks like you tried to make a mistake in every single gig thumbnail. That's the first thing a potential buyer will see: you making mistake after mistake. The same goes for your gig titles: It's "Development". Not "devopmend". It's "WordPress". Not "Wordperss". Missing space after comma. In this case, it's "simple customization", not "simple customize". It's "pop-up". Title is difficult to read. Title is not catchy and difficult to read. ------ Your profile description is clearly not worked on by someone proficient in English. If I were a buyer, I would instantly think "If I use this seller, we will have problems communicating in English". I'd consider taking some English classes and investing in proofreading services. Also, you might want to consider learning how to design, before you call yourself a designer. Best of luck to you!

If you include contact information to anywhere else but Fiverr, you can't share that portfolio site on Fiverr. You're not allowed to share contact information on Fiverr.

It's probably not as bad, since it won't actually affect the usage of the site or influence sales directly, like the gig video audio quality or the navigation crazyness. I think the "loading bar" is a relic from the past. It's been there for a long time, from the good old times. I think it was there in 2014 when I got started, so that loading bar is most likely more than 8 years old now. Maybe it's one of the oldest parts of the Fiverr website out there? Perhaps they left it there for historic reasons. 😂

Yep. Buyers that takes a long while getting back to you before the order, is also likely to do so inside the order. Annoying for sure! "I absolutely love it and it's PERFECT, but......". After fixing the "but"... "That's great! You're a superstar and you hit the nail perfectly on the head! I'll order a lot more from you and you're absolutely the best seller I ever worked with! But could you just....." I'm screaming inside. 🙂 I absolutely agree that this is an issue. Even so, I think this often happens because buyers don't know any better. They think it's perfectly reasonable to ask for a free sample. If I get the feeling that the buyer isn't a bad person, but just uneducated, I'll help them understand. If not, I'll just provide my "Due to current demand I'm not able to take on pro-bono projects at this time. Please feel free to reach out when you have a budget ready, and I'd be happy to consider your project again."

I can only say I fully agree with what @newsmike said. I had this happen to me once. I chose the review and refused to cancel. Haven't regretted it for a second. Just be careful: the buyer might also leave negative, private feedback to Fiverr. If you have few buyers, it can cause a considerable drop in your buyer satisfaction rate. Just something to be aware of. If you have loads of happy buyers, I wouldn't worry about this, but it can certainly hurt your business way more than a public, negative review ever can. Here's mine: I wear it with pride. Regarding your communication to the buyer: it's rude and unprofessional. You could have said: "Thank you for your requests. I'm not available for pro-bono work at this time. If you wish additional designs, I'd be happy to consider your request and send the appropriate order extra. However, I won't tolerate bullying or threats made against me or my business here on Fiverr. If you persist, I'll be forced to reach out to customer support and refuse any future projects from you. I respectfully would like to refer you to the terms of services you agreed upon when signing up for an account on Fiverr – specifically the part about Inappropriate Behavior & Language: "Communication on Fiverr should be friendly, constructive, and professional. Fiverr condemns bullying, harassment, and hate speech towards others. " More information can be found in the Terms of Service: https://www.fiverr.com/terms_of_service"

Here's the thing. I get a bunch of messages every day. A lot of them are from "buyers" who are fishing for information/inspiration, but with no real intention to buy. Others will want to chat for hours about the project before getting started, meaning they basically want me to work for free (spending time on your project is working!) and they have little to no respect for my time or process. This isn't to say that I don't take the time to discuss a project with a potential buyer before setting up their custom offer. That is only good business sense. But if a buyer sends me a 3000 word brief for a 50 dollar order, I'm not going to be very interested, am I? Or if a buyer wants to spend two hours chatting before starting a simple project? Well then I might just ask to get paid for my "consulation services", since, in my experience, they're after one thing, and one thing only: free advice. Even if the project gets off the ground, I've just wasted two hours of my life working on a project for next to nothing, and that's before I know if I'll get paid or not. Yikes! So if you're that kind of buyer, you do risk turning a lot of freelancers off. If a gig is priced at 10 dollars, 20 dollars or even 30 dollars, don't expect the seller to take hours out of their day to consider your project. They might have real orders in their dashboard, waiting to be completed, or messages from buyers with more simple enquiries. Don't get me wrong. I'm all for vetting your sellers before launching a project. But having realistic expectations about what you'll get for free, should be part of your consideration. If you want to use the seller as a consultant, you better make it worth their while: you do so by placing the order. Does this mean you should just launch into a project with no information from the buyer first? Of course not. But make sure you respect their time as professionals. I just spent about 30 minutes discussing with a buyer about a project. That was coming up to my limit. If it had went further, I would've kindly informed them that I would be happy to consult on this further, but since my time is limited, I have to focus on paid projects at this time. I would then suggest that we move the conversation inside an active order. I don't work for free. But I also know the importance of making a buyer feel safe about the choice of seller, so I'm not going to block them at the first sign of doubt. P.S. You sound like you just want to be sure about the seller before paying them. I totally get that and i commend you for it. There's far too many low-quality gigs out there, to spend your money without some form of a vetting process first. But try to keep it short, simple and to the point, without too much back and forth. If you have a big and difficult project, reach out to the seller, test the waters, and if it feels right, ask them if you could hire them as a consultant first, to hammer out the details of the project and help you decide on how to move forward. If you're offering to pay them for that work, they might be more inclined to help you out. Best of luck! 😄