mateusbl

The reviews say by themselves, the true experience of Sellers all things already shared here in the Forum that for years was ignorated by Fiverr

Is funny that Fiverr want people to review them, but they never sent us a survey to collect a directly feedback from Sellers or Buyers. Is to easy to be the best one, you just need hear the people and apply the changes and work in their requests, it seems Fiverr is not interested in the Sellers and Buyers perspective. All users must write a review and share their main concerns and what they most likes about Fiverr. @Kesha Just hope that Fiverr Team will read the feedback and work in improvements and make the platform even better!

A Button where Fiverr does not allow abusive buyers write reviews on all canceled orders 😡

Most of this issue are because buyers are using the app and not a computer. Also the buyer do not have a delivery timer display like on the seller account. There's only a little tiny informantion about the day buyer will receive the delivery. Fiverr Should display in the request button the numer of revisions available (Request revision 1 of 3) this would be enought to the buyer understand the limits and when they need purchase extra revisions.

This is a quite interesting thing, is nonsense analyse your communication inside the order, since most of the orders are discussed in the inbox before start the order. Repeat again all things discussed? Will give the impression you don't know what you are doing 😒

@Kesha I'm curious about this inconsistency in location of Sellers who are Nomad, as per the promotional video displayed on Fiverr Youtube Channel. "Anywhere Workers: Freelancers Who Travel the World" How these sellers have the same location if they are constantly travelling? Does this mean if the Seller travel to another country he will receive a flag because of that? There's a lack of informations here

@Kesha The only thing that need be changed is how the Customer Support deal with abusive and disrespectful buyers. Sellers are being punished unfairly and is stressful. Most of cancelation reason appear after the buyer place the order, where they start to demand things that was not previously agreed by the seller: 1) Buyer Requesting outside scope: If the buyer refuse to pay for the additional work they will start to demand cancelation or request free work. In this case: Why allow the buyer cancel and review the order with a bad review? Why Fiverr punish the sellers for a buyer fault? 2) Buyer Requesting things not offered: After the order start, in rare cases the buyers ask for things the seller do not work with, and again buyers request cancelation. Why allow the buyer cancel and review the order with a bad review? Why Fiverr punish the seller for a buyer fault? In these rare cases where exist lack of cooperation from Buyers (disrespect or abuse) Sellers must have freedom to cancel the order without be punished with cancellations or receive bad reviews, that derank and destroy the seller dedication with Fiverr.

This Topic only show the dissatisfaction and how failure is the Cancellation System of Fiverr, there's no protection for Sellers.

True. If I cancel the order I don't care if the user still have access to it or not, authough can be unfair, is better just move on. Is worthless waste more time with these rare cases of buyers who disrespect you as a Seller.

100% all the times I check the order because the buyer disappeared, what I discover is that the buyer extended the order for 8 days... and Fiverr did not sent the notification of extension of time. Most of the cases the buyer extend the order for 8 days, they disappear and the order is marked as auto-complete.

Yes is impossible to a system take care of all these probabilities. The Customer Support must assist the sellers in front of abusive and disrespectful buyers. Some rare cases the only solution is cancel the order and move on, but sellers must not be punished for a buyer fault.

@majidshowghi @mandyzines@Kesha The impression is that Fiverr want make the Sellers avoid at all cost cancel an order, this is why every cancellation is used to punish the sellers, along with a bad review to derank the sellers. - If the order came to a situation without solution from buyer abuse, the seller should have freedom to cancel the order (without punishment), so both sellers and Buyer can move on with their lifes, this will preserve the buyer experience inside Fiverr where he can place an order with other seller. - Sellers will not abuse of cancelations, as you know sellers are here to make money, if sellers keep cancelling the orders this will make them lose money, that is already a fair punishment to them.

This was not the first time I had an issue like that, in other occasion the buyer requested one thing I don't do, and I decided to cancel since I could not help him in the new scope he added to the order. I asked the support to cancel and again the CS said they could do nothing about the review, saying that the buyer can write a review in all canceled order. I still trying to understand the Fiverr Punishment system: if the fault came from the buyer, where is fair the Sellers be punished? This Fiverr politic of penalization is what need change in the platform because is beyond stressful!

This is not an issue, IFTTT note:

@Kesha This topic came at the right time after I faced the worst experience on Fiverr in all my 7 years in the platform because of the Customer Support, where they allowed the buyer write a complete fake review with many lies. After delivery the order, the buyer asked to expand the project and I said I could do that via Custom Offer. This is when the nightmare started: The buyer refused 3 times pay for the additional scope and started to demand for free work. I decided to cancel the order (even I being right) because the order came to a situation without solution as the buyer refused to pay for the additional work and I refused to work for free. Even the Customer Support agreed that the order had no solution because the lack of cooperation from the buyer. But even after the Customer support confirmed the fault from the buyer, they still allowed the buyer write a fake review. I had to shared all proof about the work against that review, and only the Relevant Team was able to help me in this situation. Cancelations are normal everywhere, but not on Fiverr, here the Sellers are deranked because of 1 single cancelation. This Fiverr politic of penalization is what need change, this is what makes the Fiverr Freelancers life stressful. I still don't understand is: Why Fiverr allow buyers to review canceled orders? Fiverr need understand that not all canceled order is a fault of the seller! And the Customer Support must be teached how to deal with situations where the buyer is being disrespectful with Sellers. I'll share what the Relevant Team said to me: "I’m pleased to inform you that the review should not have been eligible. We’re sorry for any inconvenience this situation may have caused." And help I had from my Seller Plus Manager: "I just can't stand when buyers take advantage of freelancers in this way."