Major Problem with Briefs

[siphiwemtshali]

Hi I'm Pro seller on Fiverr and I have noticed a concerning issue with briefs. 

Whenever I receive a notification for a "new brief". I tend to check when the buyer was last seen or if they are currently online. I've noticed that even when I receive a new notification from Fiverr for a brief, all the buyers seem to have been offline for hours sometimes more. This means that I am only seeing the supposed new brief  hours after it was submitted by the buyer "sometimes it's more than a day late?". This is very odd. Are there sellers who get priority. I've never received a response from a buyer which leads me to believe that by the time I send a proposal the buyer has already communicated to sellers that saw the brief first. What is the point of notifying me about a new brief if it's been active for hours. Has anybody else noticed this? 

[Alex.M]

I don't know how it is but I noticed that no one responds after sending an offer for those briefs... I rarely get orders from briefs after sending a custom message related to the job... I usually get 1 or 2 orders from briefs each month and I respond almost instantly to every brief that I receive ( the ones that are legit at least ) 

[charlsmcfarlane]

I don’t put much stock in the “last seen…” labels. I often get order messages and  open the order within seconds and it then says the buyer was last seen three hours ago or something.

Either, as you suggest, there’s a massive delay in the message notification coming through or maybe the “last seen…” counter takes some time to update.

[rawque_gulia]

The 'Last Seen' and 'Online/Offline' status in the inbox never work for me either. In my case, the status on the Order Page is always correct. Or if I have to check if any client is online or offline (if I do not have any active order with them), I just click on the 'message' button on the header and with the small popup, it will show me the correct online/offline status. I won't be able to check the last seen, though.

Fiverr has million dollars to spend on creating AI algorithms that mess with many people -- but they won't spend a single effort in fixing these small issues. I know and understand that these small bugs are not stopping us from working with clients, but c'mon, ever heard of 'user experience'?! This 'Last seen' bug in the inbox has been there for me since the beginning (I guess 2021 or 2022), but no fixes yet. Also, no security measures on recent scams that are going on (buyers coming with the official Fiverr logo in their profile and scamming sellers).

Ahhh, looks like there's no benefit to rant here. Anyways, no one is listening to us.

[siphiwemtshali]

On 3/24/2024 at 7:34 AM, Alex.M said:

I don't know how it is but I noticed that no one responds after sending an offer for those briefs... I rarely get orders from briefs after sending a custom message related to the job... I usually get 1 or 2 orders from briefs each month and I respond almost instantly to every brief that I receive ( the ones that are legit at least ) 

This is true. I've never received a response from briefs. I haven't been lucky with them. I think fiver should implement a system that notifies us sellers when a brief has been booked. Or perhaps they can go as far as disabling the ability to create an offer once the brief has been booked with another seller.

[siphiwemtshali]

14 hours ago, charlsmcfarlane said:

I don’t put much stock in the “last seen…” labels. I often get order messages and  open the order within seconds and it then says the buyer was last seen three hours ago or something.

Either, as you suggest, there’s a massive delay in the message notification coming through or maybe the “last seen…” counter takes some time to update.

I really hope they look into this. It would be great if we got notified in real time. It makes working with briefs and communications a lot easier for us.

[siphiwemtshali]

11 hours ago, rawque_gulia said:

The 'Last Seen' and 'Online/Offline' status in the inbox never work for me either. In my case, the status on the Order Page is always correct. Or if I have to check if any client is online or offline (if I do not have any active order with them), I just click on the 'message' button on the header and with the small popup, it will show me the correct online/offline status. I won't be able to check the last seen, though.

Fiverr has million dollars to spend on creating AI algorithms that mess with many people -- but they won't spend a single effort in fixing these small issues. I know and understand that these small bugs are not stopping us from working with clients, but c'mon, ever heard of 'user experience'?! This 'Last seen' bug in the inbox has been there for me since the beginning (I guess 2021 or 2022), but no fixes yet. Also, no security measures on recent scams that are going on (buyers coming with the official Fiverr logo in their profile and scamming sellers).

Ahhh, looks like there's no benefit to rant here. Anyways, no one is listening to us.

 This is so true. Fiverr really needs to spend some time on fixing the little things. It will really go a long way in helping us provide a better service. Don't get me started with the scam messages. Ever since I started using the promote feature, I've been receiving more scam/spam messages. The Algorithm is doing a poor job at filtering them out.