Beware for this new Scam?

[uk1000]

1 hour ago, saifullahhabib said:

Are you know Is it scam?

Yes it's a scam that multiple people have reported on the forum. Fiverr doesn't send people QR codes to scan in their Fiverr inbox.  That QR code will have taken you to an external site if you scanned it. Contact your bank about it and report it. If the transaction has gone through you can dispute it. Report the user/message either with the inbox option or through the helpdesk.

Edited May 25 by uk1000

[uk1000]

57 minutes ago, katakatica said:

Could Fiverr maybe send out a heads-up email about this? It's obvious that it's weird to some people but I see more and more newcomers fall for it.

I also suggested that near the start of this month and they've still done nothing like that.

They could have prevented these scams or many of them by now by doing that.

[psykkopatte]

I have got the same yesterday, but it's really incredible that each message are often scammers, i've been spammed so much, no, it's not a new client but another scammer....

[wayneyeh]

I'm new here and it's wierd about the QR code link, so this discussion was what I found.

I think the scam group also get some accounts from earlier users.

[j_almojera]

Created my account last October. Getting 10s of telegram messages + 33 spams. Up to now, still not a single order. But we'll get there for sure. 🤞😊

Edited June 3 by j_almojera

[plimsollart]

I have also recently received a message like this.

I uploaded a video on my gig and it was still processing, and I had emailed fiverr to let them know my video was taking too long to process. And I recently uploaded a new gig and it has gotten 0 impressions (I'm new to fiverr), and i received this message from "Support Fiverr" Yesterday. It said that my account had been suspended and that I had to scan the link to unlock my account, after going to the link they asked for my bank account details to verify my account and I had to let them know the amount of money I had in my account. I found this abit weird and I emailed fiverr and asked them to verify the legitimacy of this message. I still haven't received an email from fiverr and it's been more than 12 hours. I also transferred all my money to a different bank account for added safety measures. Incase the scammers are reading this, I'll let u know I am an amateur kickboxer with a fight record of 3-1. I earn money the right way and I would pay to punch ya backwards. I hope fiverr will do their job in making sure that scams like this don't go unnoticed, or maybe even find out the ip adress and location of this scammers so we could deal with them ourselves, like men.

[uk1000]

3 hours ago, plimsollart said:

i received this message from "Support Fiverr" Yesterday

We've told Fiverr about the scam messages that use that display name. Fiverr still hasn't stopped it yet.

@Kesha Do you know when Fiverr will add code to prevent any user from entering "Support Fiverr" or "Fiverr" in their display name, as this fraud and fraud attempts have been happening for along time now. If Fiverr wants the site to be more trustworthy, why aren't they doing anything about the buyers who change their display name to impersonate Fiverr Support and do frauds like this (apart from banning them when they're reported, but stopping them changing their display name to impersonate Fiverr customer support would help stop the frauds before they happened)? And can't they do anything about the QR codes being sent as that hasn't been prevented yet either.

Edited June 12 by uk1000

[sattersafin11]

can somebody help about this messege is it a fraud or not

I send a gig and within  a minute i gotta messege from "fiverteam987" they said

𝐇𝐞𝐥𝐥𝐨, sattersafin11! 🎉 𝐖𝐞 𝐚𝐫𝐞 𝐩𝐥𝐞𝐚𝐬𝐞𝐝 𝐭𝐨 𝐢𝐧𝐟𝐨𝐫𝐦 𝐲𝐨𝐮 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐡𝐚𝐬 𝐛𝐞𝐞𝐧 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐝 𝐛𝐲 𝐨𝐧𝐞 𝐨𝐟 𝐨𝐮𝐫 𝐮𝐬𝐞𝐫𝐬🎉. 𝐖𝐞 𝐰𝐨𝐮𝐥𝐝 𝐚𝐥𝐬𝐨 𝐥𝐢𝐤𝐞 𝐭𝐨 𝐥𝐞𝐭 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐬𝐰𝐢𝐭𝐜𝐡𝐞𝐝 𝐭𝐨 𝐦𝐚𝐧𝐮𝐚𝐥 𝐧𝐨𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐰𝐡𝐞𝐧 𝐲𝐨𝐮𝐫 𝐢𝐭𝐞𝐦𝐬 𝐚𝐫𝐞 𝐩𝐮𝐫𝐜𝐡𝐚𝐬𝐞𝐝. 𝐀𝐟𝐭𝐞𝐫 𝐬𝐮𝐫𝐯𝐞𝐲𝐢𝐧𝐠 𝐮𝐬𝐞𝐫𝐬, 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐜𝐨𝐧𝐜𝐥𝐮𝐝𝐞𝐝 𝐭𝐡𝐚𝐭 𝐭𝐡𝐢𝐬 𝐰𝐢𝐥𝐥 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐲𝐨𝐮𝐫 𝐢𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦. ✅ 𝐓𝐨 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐢𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐫𝐞𝐜𝐞𝐢𝐯𝐞 𝐲𝐨𝐮𝐫 𝐦𝐨𝐧𝐞𝐲, 𝐩𝐥𝐞𝐚𝐬𝐞 𝐜𝐨𝐩𝐲 𝐚𝐧𝐝 𝐩𝐚𝐬𝐭𝐞 𝐭𝐡𝐞 𝐥𝐢𝐧𝐤 𝐛𝐞𝐥𝐨𝐰 𝐢𝐧𝐭𝐨 𝐲𝐨𝐮𝐫 𝐚𝐝𝐝𝐫𝐞𝐬𝐬 𝐛𝐚𝐫. 🔗 𝐒𝐮𝐠𝐠𝐞𝐬𝐭𝐢𝐨𝐧 𝐩𝐚𝐠𝐞 𝐟𝐨𝐫 sattersafin11'𝐬 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐟𝐫𝐨𝐦 𝐮𝐬𝐞𝐫 : https://fiverr.confirm70298.com/order/3702392 𝐘𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐈𝐃: №7764414 🙅🏻‍♂️ 𝐀𝐧𝐝 𝐫𝐞𝐦𝐞𝐦𝐛𝐞𝐫, 𝐭𝐡𝐞 𝐅𝐈𝐕𝐄𝐑𝐑 𝐭𝐞𝐚𝐦 𝐧𝐞𝐯𝐞𝐫 𝐚𝐬𝐤𝐬 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐞-𝐦𝐚𝐢𝐥 𝐨𝐫 𝐩𝐡𝐨𝐧𝐞 𝐧𝐮𝐦𝐛𝐞𝐫 𝐭𝐨 𝐜𝐨𝐧𝐟𝐢𝐫𝐦 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫. 𝐀𝐥𝐥 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐫𝐞𝐠𝐚𝐫𝐝𝐢𝐧𝐠 𝐬𝐚𝐥𝐞𝐬 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐨𝐧𝐥𝐲 𝐨𝐧 𝐭𝐡𝐞 𝐨𝐫𝐝𝐞𝐫 𝐩𝐚𝐠𝐞, 𝐰𝐢𝐭𝐡 𝐨𝐮𝐫 𝐭𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐬𝐮𝐩𝐩𝐨𝐫𝐭. 𝐓𝐡𝐞𝐲 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐬𝐮𝐫𝐞 𝐭𝐨 𝐚𝐬𝐬𝐢𝐬𝐭 𝐲𝐨𝐮. 🌍𝐓𝐡𝐢𝐬 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 𝐜𝐚𝐧 𝐨𝐧𝐥𝐲 𝐛𝐞 𝐬𝐞𝐧𝐭 𝐛𝐲 𝐅𝐈𝐕𝐄𝐑𝐑 𝐡𝐞𝐥𝐩𝐞𝐫, 𝐚𝐥𝐥 𝐨𝐭𝐡𝐞𝐫 𝐬𝐮𝐜𝐡 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬 𝐚𝐫𝐞 𝐟𝐫𝐚𝐮𝐝 𝐚𝐭𝐭𝐞𝐦𝐩𝐭𝐬. ❤️ 𝐒𝐢𝐧𝐜𝐞𝐫𝐞𝐥𝐲, 𝐅𝐈𝐕𝐄𝐑𝐑 𝐭𝐞𝐚𝐦.

can somebody say is it a fake or not

[lisanerdychic]

Got almost exactly the same scam message today (June 17th) from 'Support Fiverr' - it's still happening. Seemed highly suspicious so I didn't give them anything and looked it up. Thanks for sharing your experience and confirming it is indeed a scam. 

[uk1000]

On 6/14/2024 at 10:26 AM, sattersafin11 said:

can somebody say is it a fake or not

Yes it's a scam. Fiverr order numbers aren't all numeric. Your Fiverr dashboard page will show you if you have orders or not. Don't go to their link. Just report the user/message.

[eepheemere]

I was about to fall for this too, when I received the email wich makes it seem more legit. Thank god I found this forum page before it got too late I see how easily anyone would fall for this. Be safe everyone ^^

[jaysbparker]

I've just fallen foul to this.

I'm new to Fiverr, as of yesterday. I'm keen to develop my freelance work, and offer my skills out to the Fiverr community, much like we all are.

I received contact from "Support Fiverr", asking me to verify my account. Being in a hyper focussed mode and aiming to get things up and running, complied, to the tune of £245.

I was "told" the £245 was the amount of money that was required for this verification. I sent it, and it was returned to me. I'm thinking "verification has failed". I sent it again, them only was not returned.

I slept on it, and woke up. The transaction was taken via Remitly, and obviously my bank. I alerted the bank within 12 hours of the money being taken, along with Remitly and Fiverr.

I'm feeling pretty foolish right now - I'm usually extremely vigilant about stuff like this. In hindsight, I can't believe I just went along with it.

I hear what a few of you on here are saying - why on earth do Fiverr allow users to create accounts with the words "Fiverr" and "Support" together?

It's a bitter start to this part of my career. However, I'll either end up grateful to my bank and Remitly for recovering the money, or I'll have spent £245 on a powerful lesson.

Has anyone affected successfully claimed their money back?

[Kesha]

11 hours ago, jaysbparker said:

I've just fallen foul to this.

I'm new to Fiverr, as of yesterday. I'm keen to develop my freelance work, and offer my skills out to the Fiverr community, much like we all are.

I received contact from "Support Fiverr", asking me to verify my account. Being in a hyper focussed mode and aiming to get things up and running, complied, to the tune of £245.

I was "told" the £245 was the amount of money that was required for this verification. I sent it, and it was returned to me. I'm thinking "verification has failed". I sent it again, them only was not returned.

I slept on it, and woke up. The transaction was taken via Remitly, and obviously my bank. I alerted the bank within 12 hours of the money being taken, along with Remitly and Fiverr.

I'm feeling pretty foolish right now - I'm usually extremely vigilant about stuff like this. In hindsight, I can't believe I just went along with it.

I hear what a few of you on here are saying - why on earth do Fiverr allow users to create accounts with the words "Fiverr" and "Support" together?

It's a bitter start to this part of my career. However, I'll either end up grateful to my bank and Remitly for recovering the money, or I'll have spent £245 on a powerful lesson.

Has anyone affected successfully claimed their money back?

Hi there! 

I am sorry to hear of this unfortunate situation. You did the right thing by contacting your bank about this issue and I hope you can retrieve your funds soon. 

We just updated our community standards so that new users are not allowed to use 'Fiverr' in any part of your username or display name or impersonate our employees with the intention to deceive and mislead users, or conduct other prohibited activities. This should help mitigate this issue on the platform. 

[scopywriting]

Set up a Gig and within 48 hours, received the following from something called "OrderBot":

Quote

Great news! You have a new order for your service "write and create content that grows companies"! 🎉 To start working and accept the payment, please click on the link below. Your client is eagerly awaiting your response! 🕒💚 Make sure to confirm your order within 24 hours to avoid any penalties or a drop in your rating. ⏳🌟 Upon confirmation, you'll be recognized as a "Verified Freelancer," which will enable you to view and accept orders seamlessly and without delay. 🥇✅ Thanks for your prompt attention! The Fiverr team 💚 is always here to support you. If you have any questions, feel free to contact us. 💌💚 Best regards, The Fiverr Team 💚✨

And then a link is given to click to "receive" the order. 

Being new to fiverr, this seems like an obvious phishing scam, but curious to see if this is a widespread issue with other Sellers having experienced something similar. 

Have not submitted anything at this link, tho it takes me to a page that says what the client is "paying" and that I should submit my credit card details to receive it. 

Thoughts? Consensus?

[uk1000]

22 minutes ago, scopywriting said:

Being new to fiverr, this seems like an obvious phishing scam, but curious to see if this is a widespread issue with other Sellers having experienced something similar. 

Quite a lot of sellers on the forum have said they received something like that I think. It will be mostly when sellers create a new gig and probably when they're new sellers with no existing reviews (so would be more likely to fall for the scam as they've not had previous orders to see how it's supposed to work). You can see the fake site is actually called "order810961.com" and it's definitely not Fiverr, they've just put "Fiverr." at the start of the URL.

Looking at the domain info that site was only registered on the 25/06/2024  - a couple of days ago. Maybe they only have a short time until the site gets reported & banned and they'll probably then use a different site with a different order number in the domain name.

Edited June 27 by uk1000

[lalitsdmittal]

Fiverr should immediately block the IDs containing the name "Fiverr Support"

[murtaza4]

On 6/24/2024 at 11:24 AM, jaysbparker said:

I've just fallen foul to this.

I'm new to Fiverr, as of yesterday. I'm keen to develop my freelance work, and offer my skills out to the Fiverr community, much like we all are.

I received contact from "Support Fiverr", asking me to verify my account. Being in a hyper focussed mode and aiming to get things up and running, complied, to the tune of £245.

I was "told" the £245 was the amount of money that was required for this verification. I sent it, and it was returned to me. I'm thinking "verification has failed". I sent it again, them only was not returned.

I slept on it, and woke up. The transaction was taken via Remitly, and obviously my bank. I alerted the bank within 12 hours of the money being taken, along with Remitly and Fiverr.

I'm feeling pretty foolish right now - I'm usually extremely vigilant about stuff like this. In hindsight, I can't believe I just went along with it.

I hear what a few of you on here are saying - why on earth do Fiverr allow users to create accounts with the words "Fiverr" and "Support" together?

It's a bitter start to this part of my career. However, I'll either end up grateful to my bank and Remitly for recovering the money, or I'll have spent £245 on a powerful lesson.

Has anyone affected successfully claimed their money back?

i lost more than 200 hard earned euro. I am leaving this ignorant platform, where users already mention a scam occur to new sellers but did not take any action?

[swatcreate]

I am a new user. Until now I have got 3 spam messages of similar types. Can anyone help how tp block and report such spam messages. How to identify if it is a spam message or real order?

[murtaza4]

13 hours ago, swatcreate said:

I am a new user. Until now I have got 3 spam messages of similar types. Can anyone help how tp block and report such spam messages. How to identify if it is a spam message or real order?

Actually I am not angry with the scammers though i lost my money.

but my question is from fiver as they did not consider to reply my support ticket.

to remind you this platform is running on ripping the income of hardworking people. 

[kasyyyk26]

I received a very similar message today. I'm just wondering who is stupid enough to think that they'll get money on their credit card.

[murtaza4]

14 hours ago, swatcreate said:

23 minutes ago, kasyyyk26 said:

I received a very similar message today. I'm just wondering who is stupid enough to think that they'll get money on their credit card.

 

your message looks more like a scam even a new comer may understand it as a scam

How i receive my message, was from scammer Support Fiver and at a time just i created my first gig, to ask me verify my account.

 

Edited Monday at 06:57 PM by murtaza4
no pic

[muneebwasikhan]

I'm getting those messages from morning since I posted a new gig,
As I know fiverr isn't coming up with solution, Now I think we need to tell them what to do now

JUST PUT A NOTIFYING POP-UP (that's it)

It's not that much hard to put a notification by saying "Fiverr never asks money in inboxes stay away from scams" and keep hunting if you're hunting them so
 

[murtaza4]

2 hours ago, muneebwasikhan said:

I'm getting those messages from morning since I posted a new gig,
As I know fiverr isn't coming up with solution, Now I think we need to tell them what to do now

JUST PUT A NOTIFYING POP-UP (that's it)

It's not that much hard to put a notification by saying "Fiverr never asks money in inboxes stay away from scams" and keep hunting if you're hunting them so
 

It is not that hard to just block Support Fiver username from registering with a one line database query.

but what i think fiver ignorant staff is enjoying on commissions of hardworking thousands of freelancer who work day and night.

They will not consider to reply to your support ticket thats why i delete my account from fiver.

[uk1000]

6 hours ago, murtaza4 said:

but what i think fiver ignorant staff is enjoying on commissions of hardworking thousands of freelancer who work day and night.

Though Fiverr aren't earning commissions on the losses of Fiverr sellers due to the buyers who put "Support Fiverr" in their display name and give a fake link to a Fiverr-like page where they take money out of their account off-Fiverr. And if those who get scamed will probably be less likely to want to stay on Fiverr (so Fiverr may lose out).

Fiverr said they've changed their policy to disallow "Fiverr" or "Support" being put into display names/usernames but they don't seem to have done anything coding-wise to actually prevent people doing it (since  more users have done it days after they put that policy in place). And they've not done anything about the existing users with display names like that (as far as I know).

6 hours ago, murtaza4 said:

It is not that hard to just block Support Fiver username from registering with a one line database query.

I agree. Though it's the "display name" not usually the username that they usually put "Fiverr" in to scam. So a very short bit of code could just be added (and I showed staff a bit of code that could be used - or something similar), but if the scams are still happening with the same display name then it shows they've not done anything like that, months after they were first told about the scams, that users are losing hundreds of $ on.

Though not all the scammers using the QR code scam are using display names with "Fiverr" or "Support" in them so they should do more things to stop the QR code scams (such as checking for those images being sent like I suggested a long time ago).

Edited yesterday at 08:05 AM by uk1000

[murtaza4]

1 hour ago, uk1000 said:

Though Fiverr aren't earning commissions on the losses of Fiverr sellers due to the buyers who put "Support Fiverr" in their display name and give a fake link to a Fiverr-like page where they take money out of their account off-Fiverr. And if those who get scamed will probably be less likely to want to stay on Fiverr (so Fiverr may lose out).

Fiverr said they've changed their policy to disallow "Fiverr" or "Support" being put into display names/usernames but they don't seem to have done anything coding-wise to actually prevent people doing it (since  more users have done it days after they put that policy in place). And they've not done anything about the existing users with display names like that (as far as I know).

I agree. Though it's the "display name" not usually the username that they usually put "Fiverr" in to scam. So a very short bit of code could just be added (and I showed staff a bit of code that could be used - or something similar), but if the scams are still happening with the same display name then it shows they've not done anything like that, months after they were first told about the scams, that users are losing hundreds of $ on.

Though not all the scammers using the QR code scam are using display names with "Fiverr" or "Support" in them so they should do more things to stop the QR code scams (such as checking for those images being sent like I suggested a long time ago).

From what i meant by commission, eg: if some govt let says uk tax its people. then govt is responsible/should take action against the people who caused harm or support the victim.

I read fiverr is taking 20% commission on each order. so it is generating huge revenue if not in millions. so they are responsible for scams on (newly registered users or newly created gigs) ,Or at least they should support the victim not just ignoring their support tickets.

I have my fiverr account inactive for some time and at the movement i published my gig, Fiver Support notified me. So there is a bug or some sort of coordination with scammers( which the fiver has to look for). As there are thousands of newly register users and gigs how scammers know about each one.