URGENT: Fiverr Account Hacked, Lost $1054

[mahnoorzahid965]

Dear Fiverr Community,

I am in desperate need of your advice. I am Level 2 seller and my Fiverr account was hacked, and I have lost $1000+ due to fraudulent transactions. The hacker placed an auto order, accepted it, and used the 'early payout' option to withdraw all my money using PayPal account. i am from Pakistan and we do not have PayPal accounts. i used Payoneer since the beginning.

I have contacted Fiverr's customer service, but the response time is quite long, and I am still waiting for their assistance.

Has anyone faced a similar situation? Any advice on what additional steps to take would be appreciated. I urge everyone to check their accounts for safety and hope Fiverr can act fast on this serious matter.

Thank you for your help. 

Best Regards,
mahnoorzahid965

[hamzayounis_105]

6 minutes ago, mahnoorzahid965 said:

Dear Fiverr Community,

I am in desperate need of your advice. I am Level 2 seller and my Fiverr account was hacked, and I have lost $1000+ due to fraudulent transactions. The hacker placed an auto order, accepted it, and used the 'early payout' option to withdraw all my money using PayPal account. i am from Pakistan and we do not have PayPal accounts. i used Payoneer since the beginning.

I have contacted Fiverr's customer service, but the response time is quite long, and I am still waiting for their assistance.

Has anyone faced a similar situation? Any advice on what additional steps to take would be appreciated. I urge everyone to check their accounts for safety and hope Fiverr can act fast on this serious matter.

Thank you for your help. 

Best Regards,
mahnoorzahid965

 I think you should instantly change you password and logout from all of devices ASAP until CS helps you. I know $1000 is too much as I am Pakistani too

[hamzayounis_105]

I am not able to see your profile on fiverr

[uk1000]

Also run a virus and malware scan on your devices.

You could check this thread and follow the advice there:

 

[mahnoorzahid965]

14 minutes ago, hamzayounis_105 said:

 I think you should instantly change you password and logout from all of devices ASAP until CS helps you. I know $1000 is too much as I am Pakistani too

the hacker changed my number too. now fiverr has temporarily blocked my account and I cannot perform any action there 

 

[mahnoorzahid965]

13 minutes ago, hamzayounis_105 said:

I am not able to see your profile on fiverr

yes because they have temporarily blocked my account

[vickieito]

48 minutes ago, mahnoorzahid965 said:

Has anyone faced a similar situation?

Hi @mahnoorzahid965 - Unfortunately, this has happened to several sellers in the last several months (myself included). You can read the article that @uk1000 attached. Both myself and the other seller it happened to were able to get compensated by Fiverr for our loss. I was also temporarily demoted to Level 1 until the issue (and my stats) were fixed. However, Fiverr was able to restore everything for me.

54 minutes ago, mahnoorzahid965 said:

I have contacted Fiverr's customer service, but the response time is quite long, and I am still waiting for their assistance.

It can take some time for CS to respond, so only send them one message, wait for their response, and do all steps that they require for you to secure your account.

For me, there was a two-day wait period between responses. Expect to go back and forth in communication because Fiverr will need to verify the details. For me, I had to tell them I did not request for my account to be shut down (it was a hacker, posing as me), I didn't have multiple accounts (the hacker closed my account saying that I was closing this one because I had multiple accounts), and I didn't make a withdrawal (it was sent to someone else's PayPal account right before my account was shut down).

1 hour ago, mahnoorzahid965 said:

Any advice on what additional steps to take would be appreciated.

I changed all my passwords and now scan my computer continuously for any malware (and my anti-virus also checks every file that I download). I also don't keep multiple tabs open (so I have to log in/out of Fiverr multiple times a day because my issue happened because I had multiple tabs open when malware hit my computer. So any open tabs were immediately hacked into (bypassing the 2-step verification).

I was lucky that I was compensated by Fiverr, but my identity/email was also stolen and I lost money from accounts that the hacker opened using my email and PayPal account. So keep an eye out for any other activity that may occur online with your ID. I wasn't able to recover any of the money that I lost from my stolen identity.

[mahnoorzahid965]

2 minutes ago, vickieito said:

Hi @mahnoorzahid965 - Unfortunately, this has happened to several sellers in the last several months (myself included). You can read the article that @uk1000 attached. Both myself and the other seller it happened to were able to get compensated by Fiverr for our loss. I was also temporarily demoted to Level 1 until the issue (and my stats) were fixed. However, Fiverr was able to restore everything for me.

It can take some time for CS to respond, so only send them one message, wait for their response, and do all steps that they require for you to secure your account.

For me, there was a two-day wait period between responses. Expect to go back and forth in communication because Fiverr will need to verify the details. For me, I had to tell them I did not request for my account to be shut down (it was a hacker, posing as me), I didn't have multiple accounts (the hacker closed my account saying that I was closing this one because I had multiple accounts), and I didn't make a withdrawal (it was sent to someone else's PayPal account right before my account was shut down).

I changed all my passwords and now scan my computer continuously for any malware (and my anti-virus also checks every file that I download). I also don't keep multiple tabs open (so I have to log in/out of Fiverr multiple times a day because my issue happened because I had multiple tabs open when malware hit my computer. So any open tabs were immediately hacked into (bypassing the 2-step verification).

I was lucky that I was compensated by Fiverr, but my identity/email was also stolen and I lost money from accounts that the hacker opened using my email and PayPal account. So keep an eye out for any other activity that may occur online with your ID. I wasn't able to recover any of the money that I lost from my stolen identity.

thank you for your detailed response. i am really worried and sent few mails, now I will wait for their response. i don't know which paypal id hacker used to withdraw my money it may be associated to my identity as I got a mail from Paypal one day back that instantly disappeared. i have already changed my passwords now. i just wish CS will be kind enough to refund all that lost payments.

[vickieito]

23 minutes ago, mahnoorzahid965 said:

i just wish CS will be kind enough to refund all that lost payments.

It can take some time, based on your situation. I got refunded within 6 days. The OP in the thread that @uk1000 provided, had to wait 3 weeks until getting a refund.

The more emails you sent to CS, the longer it'll probably take. I tried to provide as much new information that I could in each message, so I only needed to send a few.

[mahnoorzahid965]

20 minutes ago, vickieito said:

It can take some time, based on your situation. I got refunded within 6 days. The OP in the thread that @uk1000 provided, had to wait 3 weeks until getting a refund.

The more emails you sent to CS, the longer it'll probably take. I tried to provide as much new information that I could in each message, so I only needed to send a few.

Thank you i will wait. As its the only option we have 

[vickieito]

3 hours ago, mahnoorzahid965 said:

Thank you i will wait. As its the only option we have 

Please keep us updated on what happens @mahnoorzahid965!

[max3dmodel]

How did you guys get hacked? Was it by clicking a link or installing something?

[muneebahmed399]

On 7/20/2023 at 2:01 AM, mahnoorzahid965 said:

thank you for your detailed response. i am really worried and sent few mails, now I will wait for their response. i don't know which paypal id hacker used to withdraw my money it may be associated to my identity as I got a mail from Paypal one day back that instantly disappeared. i have already changed my passwords now. i just wish CS will be kind enough to refund all that lost payments.

you should check my thread, i got hacked on 2 july (the day after 3rd eid) i clicked on dropbox link and the number was changed, paypal was used, i was the victim too but fiverr cs after 18 days of truama helped me and compensated the amount, although they first refused to compensate me but i keep the case open and send them all the no of tickets of other level 2 sellers victims.

[lacroix88]

3 hours ago, muneebahmed399 said:

 send them all the no of tickets of other level 2 sellers victims.

I dont get this,can u explain ?

[muneebahmed399]

On 7/27/2023 at 10:05 PM, lacroix88 said:

I dont get this,can u explain ?

check this thread :