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Dropped level cause of a blocked buyer


sherkhanshani
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Maybe you should re-open your ticket and request another CS agent to have a look  at this issue. I also have some cancellations where a buyer placed an order and asked for a $100 work for $5. But after contacting CS, they fulfilled my Order Completion Rate, and I never had any problem.

Here ii your case, you even blocked the buyer. And if somehow he is managed to place an order because of any bug, then simply it's not your mistake. Fiverr CS should fulfill your Order Completion Rate, and report this bug to the further technical team.

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1 hour ago, sherkhanshani said:

In my 5 years working i only blocked 2 buyers which i did my best to work with but couldn't. 

I had my fair share of questionable buyers, but some people are just too much and for your own sake you have to step back and cut things off. I certainly would be incredibly irritated if that person would come back and order again despite the block.

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2 minutes ago, rawque_gulia said:

Maybe you should re-open your ticket and request another CS agent to have a look  at this issue. I also have some cancellations where a buyer placed an order and asked for a $100 work for $5. But after contacting CS, they fulfilled my Order Completion Rate, and I never had any problem.

Here ii your case, you even blocked the buyer. And if somehow he is managed to place an order because of any bug, then simply it's not your mistake. Fiverr CS should fulfill your Order Completion Rate, and report this bug to the further technical team.

I agree. The guy I ended up blocking requested an order cancellation because I decided to not continue working on the project after his abusive behavior. The CS did so without affecting my rates and also gave me back the money I earned from the job. I also had another cancelled order placed by a buyer who accidentally purchased the same gig twice, again that did not affect my profile.

The buyer here managed to order despite the block and this is clearly a system error, the CS may just cancel it without harming your completion rates.

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After opening multiple tickets with CS in the past months, I have learned that it entirely depends on the CS agent attending your ticket, whether you will get a solution or not. 

Sometimes, you get very nice and understanding CS, and sometimes the agents who just copy & paste the automated messages, and don't help at all.

Quote

"I'm afraid they will be able to place another order with you despite the fact that you disabled the user's ability to contact you." - Customer Support

Like in this case, I am afraid that the agent that attended the ticket isn't very confident about the functioning and guidelines of Fiverr.

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11 hours ago, rawque_gulia said:

Maybe you should re-open your ticket and request another CS agent to have a look  at this issue. I also have some cancellations where a buyer placed an order and asked for a $100 work for $5. But after contacting CS, they fulfilled my Order Completion Rate, and I never had any problem.

Here ii your case, you even blocked the buyer. And if somehow he is managed to place an order because of any bug, then simply it's not your mistake. Fiverr CS should fulfill your Order Completion Rate, and report this bug to the further technical team.

That feels so good to hear. This is how it should work. I will do that. Hope it works or at least in future.

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11 hours ago, nika_3dartist said:

I certainly would be incredibly irritated if that person would come back and order again despite the block.

I did so many orders to that client and she was very nice too but the bigger problem was money. If i do more work then i will definitely charge more. I told client that and complete the work in lower rate. She order again which i specifically told not to and i asked her politely that if this happened again i will block her and then i worked again. What was i thinking. She order again 😞 

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3 hours ago, sherkhanshani said:

Bravo. I didn't knew this is even possible to get money back after cancellation.

Yes, in some very rare cases, Fiverr refurnishes the amount to the seller after the cancellation. I have read on the Forum where some people claimed that they had got the money back.

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12 hours ago, sherkhanshani said:

Bravo. I didn't knew this is even possible to get money back after cancellation.

Yeah, they kept me on hold for a week though before confirming they had in fact restored the amount I earned (they were investigating over the right action to take and see if it was possible). They said that what I did was in the scope of the order despite the requested cancellation, so in the end it was my right to get what I worked so hard for.

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This is funny. I usually send video preview of 3d model so client can see how it looks. If they say they liked it then i send custom offer but still sometime they changed their mind and say they don't like it after i send the model in delivery section 😕 and it ends up canceling. 
I have total 869 orders completed and 50 were canceled. How is this? Is this normal, higher or lower?

Orders Cancel.JPG
and this is my rating.

Rating.JPG
Edit
Some cancelation were mistaken order, some of them were priced very low and some of them were not satisfied after i send model preview in conversation section. Just so you know it takes 1 to 3 days and more making 1 3d model so i mentioned this in conversation section like "it will take 2 to 3 days for me to send you video preview"
I know some of you will think it's bad strategy but this way i know for sure that they liked it.

Edited by sherkhanshani
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Some people are really difficult to deal with. I had a few accepting to start a job with me and the moment I sent a custom offer they just disappeared. I don't really mind as in the end that won't affect me in any way (it would mainly result in a waste of time and I'd appreciate if they could at least let me know they changed their mind or found someone else), but I usually withdraw the offer within the following 48 hours if the person doesn't accept, so that I can keep the slot available for anyone else truly interested.

But, people cancelling on you just because they suddenly developed a different opinion about your work is absurd. Either you like something or you don't... yet again I've heard of buyers acting all happy and satisfied about what the seller delivered, only for them to come back and request a revision or cancellation because someone else told them the work was awful 😅

If you had over 800 completed orders, maybe 50 cancelled ones isn't really that bad, but I understand the frustration. I also understand what you are talking about because I'm a 3D artist too and more often than not I have my inbox filled with requests from people who "need this done ASAP" or expect me to deliver over 20 character designs in render form in less than a month. 3D takes time, no doubt about it.

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On 12/15/2021 at 1:40 PM, nika_3dartist said:

After opening multiple tickets with CS in the past months, I have learned that it entirely depends on the CS agent attending your ticket, whether you will get a solution or not. 

Agree 100 %. I had a similar question and I was told that if I block someone they will never ever be able to buy from me.

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Dude, I had something similar happen to me with a bad person. He even threatened me at my gig and left a comment saying my work was crap and blah, blah, blah. 

I talked to CS and they said they couldn't do anything about it. 
I feel like a lot of times they don't even take the time to analyze cases. Anyone can leave you a bad review with lies about your work.


If you are a good worker you will keep working. Luckily the vast majority of people are good buyers. And if you are a good salesman there will be no problems.

Here's some advice. Keep going. Stop thinking about it. 
You will get ahead and keep working well on the platform if you are a good worker.

Another tip is to try not to have $5 gigs.
Try to raise the filter a little bit.
 

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On 12/15/2021 at 11:03 PM, rawque_gulia said:

Maybe you should re-open your ticket and request another CS agent to have a look  at this issue. I also have some cancellations where a buyer placed an order and asked for a $100 work for $5. But after contacting CS, they fulfilled my Order Completion Rate, and I never had any problem.

Here ii your case, you even blocked the buyer. And if somehow he is managed to place an order because of any bug, then simply it's not your mistake. Fiverr CS should fulfill your Order Completion Rate, and report this bug to the further technical team.

 Strongly agreed , clearly it is a system error and CS may just cancel it without harming your completion rates. You should give a try to re-open your ticket.

 
Edited by iaarnob
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On 12/22/2021 at 12:58 AM, badhon804037 said:

I'm Already Face This Problem, First Remove Your old Gig And Properly Create another Gig with same description, tags, title, image.

I don't know if i can do that. I worked so hard and i am kind a person just stick to one account.

 

 

On 12/22/2021 at 8:39 PM, rodrigollorca said:

Here's some advice. Keep going. Stop thinking about it. 
You will get ahead and keep working well on the platform if you are a good worker.

Another tip is to try not to have $5 gigs.
Try to raise the filter a little bit.

Thanks and indeed best advice.

I noticed another problem now. After that dropped I did 11 orders with 5 starts review plus 2 clients TIP me but "order completion" is still %89 😞 
Is this normal

 

11orders 7 5stars 2tips.jpg

Edited by sherkhanshani
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