nika_3dartist

Please use English only. From what I've seen, the whole issue was triggered by a chargeback on PP. Fiverr has no power in that case because clearly, things went wrong with the provider. Also, I'm not sure what the order was about and what it is that you purchased, but evidently it wasn't something allowed. Did you intentionally initiated this so called chargeback? If so, Fiverr has no responsibility, especially considering they no longer keep the money once a chargeback is performed. As Donnovan asked, is the Seller still an active user on the platform?

Growing on Fiverr takes time. I got my first order after 4 months, for a total of 3 as well that year. Eventually, more orders started to arrive and returning customers made it a lot easier. Don't give up, if you already have 3 completed orders, it's a good start! I still encounter some very quiet moments, alternated with 5 or 6 orders at once.

It is important to establish boundaries and not accept additional work unless it falls within the scope of the original request, a revision, or as a paid extra. In this particular case, it appears that the client took advantage of your status as a new seller and managed to receive free work by contacting Customer Support for a refund. I assume you already did that, but provide clear evidence to Fiverr demonstrating that the client is still benefiting from your delivery despite requesting a refund, as they clearly had no valid reason for doing so. The CS might discuss this with their department and restore your compensation, as it clearly was in the scope of their request considering they are using your product.

I agree with uk1000: Check the person's profile to see their level and if they got any review. Not only this is a bit overpriced to me, but I would say that, as a seller myself, what they are doing is definitely not okay. The moment you agree to a price, that has to be final and cover all that is needed/promised at the start. It sounds like this person is trying to set an initial price, then taking your book "hostage" by adding more and more costs as the order proceeds. It does smell fishy. Like uk1000 said, try contacting the CS and explain the situation. If they find that the offer is suspicious and the seller isn't legit, they will most definitely cancel the purchase, give you a refund and send a warning to the person (or suspend them). Do not accept anything else.

Sometimes the platform goes through some unexpected glitches that might affect your active order. If you say that everything was delivered on time, it is possible that you have forwarded an extra request for some additional content while adding more time, but that wasn't registered and the due date passed without you noticing. I had a case of this failing drastically on me, with the timer not acquiring those days and resulting in a late delivery. About cancellations, sadly they are very common among buyers. Sometimes they are unable to describe what they want in detail, and if you ask them to be more specific, they directly cancel the order saying you're not able to do the work. Either that, or they change their mind all of a sudden and your rates go down. I already wrote this, but I'll do it again for future reference: if no agent shows up to respond to your urgent inquiry, you can contact the official Facebook page (privately) providing your ticket number and explaining that you need an answer as soon as possible. Whenever I do that I always get an answer 30 or 60 minutes later.

I know it can be stressful, but I'd still try to (politely) talk to the CS explaining that you really need your funds back, as the amount of money is rather high and the work has been completed regularly. I did notice in my 3 years on this platform that the agents in charge are not always on the same page. Someone might not even read the previously posted messages and provide the same useless, automated response that has been written at the beginning of the conversation. I had agents telling me they could help me recover my stats after a glitch with the platform (an extra perk applied to the order didn't register the additional time although I added it correctly), but the person who jumped in after told me they couldn't do anything, resulting in a late order that I couldn't fix. Keep trying, it's the only way to go I'm afraid. Someone who is willing to side with you might show up and talk to the related department. I had my funds restored when a client cancelled an approved order after a disagreement we had in the inbox, because what I did was in the scope of the original request and thus I deserved to still be compensated.

What truly helped me in the past was having returning clients, as they kept my profile active and generated traffic. I only received one very negative review (1 star) from a V.I.D client who essentially did that out of spite. I joined Fiverr around January 2020, my first order arrived 4 months later. I have completed something like 4 or 5 orders in total until 2021, when a couple of clients I already knew decided to come back for more. It may take time and it's not always easy, but I would suggest to not give up just yet. You never know how things will go; one day you may receive a new order from someone who purchased from you in the past, or a new customer who decides to 'hire' you for all their future projects. Sometimes people leave 'eh' reviews without giving you any explanation too. Not long ago someone gave me a 3.5 review with a very positive comment, but evidently they were not fully satisfied and I will never know what went wrong with the project I completed for them. It happens, we can't always please everyone even if we work hard and do our best. I understand you've been in this loop for quite some time now, but don't lose hope.

You simply will not get your Level 1 back at the next evaluation and your account will keep the New Seller status. The moment you receive more orders and your rates increase, Fiverr will assign the badge to you again. New Seller accounts are not affected unless the TOS are broken and other factors bring the CS to take more drastic measures. This is not your case.

I had this happening to me as well a few months ago. I suspect it might be a glitch because I also applied an extension right at the start (as per agreement with the buyer) and the timer updated regularly. Despite having 3 more days at my disposal, I got the "only 12 hours left" notification. Evidently the system still had the original deadline in store, but the order kept running normally. I contacted the CS just to be sure and the agent in charged told me it might indeed be a system problem and that I could come back to update them about the situation. The buyer accepted the work, marking the order as complete. No lateness issues.

If you need more time to complete the work and the buyer will not accept the extension, that might result in a late order eventually. If you can sorta complete the job and deliver, you could do that as long as you don't send an incomplete project. You could also notify the CS, as they usually send a couple of reminders to the clients when they go unresponsive. From there, if the issue persists and the person doesn't show up, they could proceed (with your permission) with a full cancellation. This may or may not affect your rates (sometimes they tell you it won't, other times they say they cannot control your stats and your completion rates will drop). So in the end, I would say it depends on what feels best for you. I generally send the finished work and wait for the buyer to either accept or ask for revisions, otherwise I contact the CS if I need the client's answer to proceed. Do not send the work in draft form, as it might affect your account negatively.

That is what I meant: business off Fiverr. If the buyer is proposing other type of works, like websites and such, that is another thing. I got messages with similar job offers and they specifically asked me to discuss the whole thing on their social media profile directly instead of Fiverr.

These buyers should be avoided completely, as any sort of "out-of-Fiverr" type of work is against the TOS.

Never do jobs without a running order, some clients may take advantage of you saying they will accept later, but they do not intend to. Only work on the project, and deliver, when the client has placed an order for your gig. Fiverr will not be able to help you because you did everything via inbox without an active service. The buyer won't even be able to review what you did because there was no order, so essentially, the so called trust as a seller will not even count.

Do you have an active order? If a buyer placed an order, by default the text bar in messages is greyed out. However, there should be an option to click like "reply here instead" and that will unlock the messages. But you might see this happening even if a buyer/seller blocks you, OR if the other person got banned.

Definitely unaccaptable. If they published it it means they only requested a refund to keep it for free. It's good they compensated you, but I hope the buyer will face some consequences for such behavior.