nika_3dartist

Please use English only. From what I've seen, the whole issue was triggered by a chargeback on PP. Fiverr has no power in that case because clearly, things went wrong with the provider. Also, I'm not sure what the order was about and what it is that you purchased, but evidently it wasn't something allowed. Did you intentionally initiated this so called chargeback? If so, Fiverr has no responsibility, especially considering they no longer keep the money once a chargeback is performed. As Donnovan asked, is the Seller still an active user on the platform?

Growing on Fiverr takes time. I got my first order after 4 months, for a total of 3 as well that year. Eventually, more orders started to arrive and returning customers made it a lot easier. Don't give up, if you already have 3 completed orders, it's a good start! I still encounter some very quiet moments, alternated with 5 or 6 orders at once.

It is important to establish boundaries and not accept additional work unless it falls within the scope of the original request, a revision, or as a paid extra. In this particular case, it appears that the client took advantage of your status as a new seller and managed to receive free work by contacting Customer Support for a refund. I assume you already did that, but provide clear evidence to Fiverr demonstrating that the client is still benefiting from your delivery despite requesting a refund, as they clearly had no valid reason for doing so. The CS might discuss this with their department and restore your compensation, as it clearly was in the scope of their request considering they are using your product.

I agree with uk1000: Check the person's profile to see their level and if they got any review. Not only this is a bit overpriced to me, but I would say that, as a seller myself, what they are doing is definitely not okay. The moment you agree to a price, that has to be final and cover all that is needed/promised at the start. It sounds like this person is trying to set an initial price, then taking your book "hostage" by adding more and more costs as the order proceeds. It does smell fishy. Like uk1000 said, try contacting the CS and explain the situation. If they find that the offer is suspicious and the seller isn't legit, they will most definitely cancel the purchase, give you a refund and send a warning to the person (or suspend them). Do not accept anything else.

Sometimes the platform goes through some unexpected glitches that might affect your active order. If you say that everything was delivered on time, it is possible that you have forwarded an extra request for some additional content while adding more time, but that wasn't registered and the due date passed without you noticing. I had a case of this failing drastically on me, with the timer not acquiring those days and resulting in a late delivery. About cancellations, sadly they are very common among buyers. Sometimes they are unable to describe what they want in detail, and if you ask them to be more specific, they directly cancel the order saying you're not able to do the work. Either that, or they change their mind all of a sudden and your rates go down. I already wrote this, but I'll do it again for future reference: if no agent shows up to respond to your urgent inquiry, you can contact the official Facebook page (privately) providing your ticket number and explaining that you need an answer as soon as possible. Whenever I do that I always get an answer 30 or 60 minutes later.

I know it can be stressful, but I'd still try to (politely) talk to the CS explaining that you really need your funds back, as the amount of money is rather high and the work has been completed regularly. I did notice in my 3 years on this platform that the agents in charge are not always on the same page. Someone might not even read the previously posted messages and provide the same useless, automated response that has been written at the beginning of the conversation. I had agents telling me they could help me recover my stats after a glitch with the platform (an extra perk applied to the order didn't register the additional time although I added it correctly), but the person who jumped in after told me they couldn't do anything, resulting in a late order that I couldn't fix. Keep trying, it's the only way to go I'm afraid. Someone who is willing to side with you might show up and talk to the related department. I had my funds restored when a client cancelled an approved order after a disagreement we had in the inbox, because what I did was in the scope of the original request and thus I deserved to still be compensated.

What truly helped me in the past was having returning clients, as they kept my profile active and generated traffic. I only received one very negative review (1 star) from a V.I.D client who essentially did that out of spite. I joined Fiverr around January 2020, my first order arrived 4 months later. I have completed something like 4 or 5 orders in total until 2021, when a couple of clients I already knew decided to come back for more. It may take time and it's not always easy, but I would suggest to not give up just yet. You never know how things will go; one day you may receive a new order from someone who purchased from you in the past, or a new customer who decides to 'hire' you for all their future projects. Sometimes people leave 'eh' reviews without giving you any explanation too. Not long ago someone gave me a 3.5 review with a very positive comment, but evidently they were not fully satisfied and I will never know what went wrong with the project I completed for them. It happens, we can't always please everyone even if we work hard and do our best. I understand you've been in this loop for quite some time now, but don't lose hope.

You simply will not get your Level 1 back at the next evaluation and your account will keep the New Seller status. The moment you receive more orders and your rates increase, Fiverr will assign the badge to you again. New Seller accounts are not affected unless the TOS are broken and other factors bring the CS to take more drastic measures. This is not your case.

I had this happening to me as well a few months ago. I suspect it might be a glitch because I also applied an extension right at the start (as per agreement with the buyer) and the timer updated regularly. Despite having 3 more days at my disposal, I got the "only 12 hours left" notification. Evidently the system still had the original deadline in store, but the order kept running normally. I contacted the CS just to be sure and the agent in charged told me it might indeed be a system problem and that I could come back to update them about the situation. The buyer accepted the work, marking the order as complete. No lateness issues.

If you need more time to complete the work and the buyer will not accept the extension, that might result in a late order eventually. If you can sorta complete the job and deliver, you could do that as long as you don't send an incomplete project. You could also notify the CS, as they usually send a couple of reminders to the clients when they go unresponsive. From there, if the issue persists and the person doesn't show up, they could proceed (with your permission) with a full cancellation. This may or may not affect your rates (sometimes they tell you it won't, other times they say they cannot control your stats and your completion rates will drop). So in the end, I would say it depends on what feels best for you. I generally send the finished work and wait for the buyer to either accept or ask for revisions, otherwise I contact the CS if I need the client's answer to proceed. Do not send the work in draft form, as it might affect your account negatively.

That is what I meant: business off Fiverr. If the buyer is proposing other type of works, like websites and such, that is another thing. I got messages with similar job offers and they specifically asked me to discuss the whole thing on their social media profile directly instead of Fiverr.

These buyers should be avoided completely, as any sort of "out-of-Fiverr" type of work is against the TOS.

Never do jobs without a running order, some clients may take advantage of you saying they will accept later, but they do not intend to. Only work on the project, and deliver, when the client has placed an order for your gig. Fiverr will not be able to help you because you did everything via inbox without an active service. The buyer won't even be able to review what you did because there was no order, so essentially, the so called trust as a seller will not even count.

Do you have an active order? If a buyer placed an order, by default the text bar in messages is greyed out. However, there should be an option to click like "reply here instead" and that will unlock the messages. But you might see this happening even if a buyer/seller blocks you, OR if the other person got banned.

Definitely unaccaptable. If they published it it means they only requested a refund to keep it for free. It's good they compensated you, but I hope the buyer will face some consequences for such behavior.

I had just a few cancellations in the past two years. They were mainly mutual for different reasons, but there were a couple cases of very unfair cancellations. Examples: - Completed work. Buyer broke the TOS different times, acted passive aggressive and abusive, criticized my prices and my comments about the Terms of Service they were breaking, saying no other seller was as expensive or strict. I reported the client and declared I had no desire to continue working with them because of such behavior. The client cancelled the order, which was already accepted. Thankfully, in that specific case the CS helped me recover the funds, since what I did was in the scope of the original request. - Delivered work on revision: The client provided a single reference image that forced me to improvise a few things design-wise. I should have asked them for more before starting, but when they asked me to change things around with a revision, they didn't properly explain what I had to do. I asked them to show me a few more pictures so that I could get a clear idea of what they wanted and edit the project accordingly, but they couldn't be bothered and initiated a cancellation saying "Seller can't do the job". I couldn't do the job because I had no material to work with and no explanation. Now, I have to say that in both cases, these customers were first-time clients for me. So, if it's true that your first-time buyers cannot review a cancelled order, this probably won't make it so bad for me. Most of the clients that order from me and give me a 5 stars review become regulars and whenever there is something that has to be corrected, they provide a good description and trust that I will be able to resolve it. Good communication is key. The only 1 star review I got was from a very abusive VID buyer, who used his status to verbally attack me and my work, essentially calling me names. The client also tried to cheat by requesting revisions without using the revision button, so that he could receive more modifications for free. The guy took the work despite the many attacks, because evidently he still wanted it. He rejected my offer to use the last revision and closed the order, only to come back some time later to ask for another edit as if nothing happened. At that point though, I had blocked him because of how awful he made me feel, so he left a negative review out of spite. I think this update could or could not be good. Buyers need to receive quality work and both parties have to be protected on the platform, but some clients may become suddenly difficult to work with after the first completed order. The VID client I just mentioned had ordered from me before and I didn't have any issue with the first order.

Essentially yes. It is still unfair because the buyer can get the work for free in the end, but at least you are not left without compensation. It happened to me when I realized the client was just too problematic, acting passive aggressive, accusing me of being too expensive and comparing me to other cheap sellers in hope to see the price drop. He also broke the TOS many times, wanting me to chat outside Fiverr, stating that he did it with many other sellers and nobody ever told him that it couldn't be done. Since I refused to continue the project, he demanded a cancellation, which I could not give because the order was closed. So he went complaining to the CS and they immediatly cancelled the order, returning the funds to his account. The agent told me that what I did was in the scope of the original request received, and for this reason, I still deserved to be compensated for the work done. They waited for the department to confirm I could receive my money back, and a few days later, they compensated me. Maybe I was lucky, one thing I noticed is that every agent is different and not all of them are willing to actually side with sellers. You also need to consider that, if your order never got completed and the buyer initiared a cancellation after your delivery, I'm not sure if you can still receive the funds. It's still worth a shot, for sure.

Nobody is ganging up against OP, from what I see here. People were just explaining why the buyer can't accuse and report someone for being racist, when only a block was received with no official explanation. If the seller had sent a message prior to that, explaining they refused to work on the project for that reason, I would totally understand and agree with the client's point of view. Simply put, the CS may not see this as proof and they can't penalize a seller without evidence, whether it is true or not. I'm sorry to read that you felt the need to remove your photo not to reveal your race. However, please note that creating a second account is against Fiverr's TOS and this may lead to unpleasant consequences (some people were banned from the platform after creating a second account). I understand you wanted to experiment and prove your point, but you need to be careful. You are also mentioning a name publicly, not sure if it is just a madeup name to describe the situation, or an existing Fiverr user. If it's a real name/username, that is also forbidden.

You said you delivered the same project each time without doing anything else on it, because the buyer kept complaining without explaining what they wanted to be edited or improved. I think that forwarding a paid revision request was the real mistake there; while they asked for more than 10 revisions, you didn't actually do over 10 modifications (due to the lack of information on buyer's side). The CS most likely saw this as a not-so-legit behavior from you, reason why the agent told you there was no modified work and that is why they can't help you. I would have contacted the CS before the client could initiate a cancellation request, explaining the situation and asking for advice. You esentially found yourself in the wrong position, even if this specific buyer is clearly unprofessional and a pain to work with.

Being online all the time will only give you the chance to respond faster and keep a good response rate, but nothing more. I totally understand what you're saying, because when I was new in this field, I also used to think the same way. However, you should NEVER work more than you are paid just to start off, because I can assure you that such behavior will 100% backfire. Buyers will continuously take advantage of you, and at some point, if you decide that you're tired and rightfully need a higher compensation for what you do, they will complain, leave negative feedbacks or even report you for not sticking to the initial agreement. They may also spread the world about "this one seller who has cheap prices and does everything you ask", leading to more and more customers that will pick you specifically to overwork you. Some clients can also be extremely picky and hard to please, they may decide to grab the work and cancel the order to get away with what you did for free and in most cases the CS sides with the buyer without giving you the compensation back (you can keep your earnings if they can determine what you did was in the scope of the original request, but when it happened to me, they had to ask the related department and I was left hanging for days without knowing what to expect). It was even worse in my case because my original currency is €, so I lose even more with the conversion and money transfer. Be professional, know your value and be strict when it's required (without being aggressive or insulting, of course). It is better to lose an underpaid job rather than your health, and I talk from experience here. Before joining Fiverr, I used to take literally anything I could, where even a $20 project would keep me busy for days and in the end it was far from worth it. Yes, I know it sucks to see a chance fading, but I gained a bunch of good and professional returning customers who respect my work and never complain about my costs. There were a lot of people who completely ignored my gig pricing and description, thinking they could get a $50+ worth project for $20 and I politely rejected them. Fiverr takes a good 20% from each sale you make, which is also to consider when you decide to work for a little compensation just to become an enstablished seller. Obviously, you are free to do as you prefer, so take this as a suggestion from someone who also started from 0. It might take a bit of time in the beginning, but once you get your first order you can only climb higher from there. Just be careful with the NSFW tag and content, as katakatica said.

Hello and welcome to Fiverr! I would say it is very normal. I joined the platform in 2020 and it took me at least 4 months to get my first order. Don't worry, a genuine buyer will definitely show up. Sadly, scammers are increasing daily, but it seems like you are on point with the TOS and already know how it works.

I would contact the Customer Support so that they can deal with it (it shouldn't affect your rates, unless they believe you agreed with this in the first place). I'm pretty sure what the client did is pretty shady and not aligned with the TOS. In order to communicate with your buyers, you have to exchange messages back and forth, which means they need their own account to respond. You are also working with someone who takes advantages of someone else's profile and his friend may get a warning, or even be banned from the platform. They both are at risk here, and as a seller, you shouldn't really get involved. Explain the situation to the CS and ask them to cancel.

You may have resolved the issue by now, but for future reference, there only are two options here: - Complete the work that is related to the first provided portion of the work (however, this might not be ideal because delivering incomplete works on Fiverr is technically against the TOS) - Contact CS explaining the situation, they may step in and forward a reminder directly to the client for you. If the client fails to respond despite the warning sent by Fiverr, the CS will have to cancel your order. However, this may potentially affect your completion rates, although they may be able to work around it since it wasn't your fault.

I personally never had this issue, as the only times I was close to cancel due to missing details was with the timer still running (I got the requirements, but there were still a few things missing and the buyer went unresponsive). I cannot say for certain if this will affect your rates, but I think it might. If the buyer places an order by mistake and then initiates a cancellation explaining the problem, the CS will accept the request without affecting your profile. But if a seller asks for a cancellation due to missing requirements, it may still have an impact. I would contact the CS no matter what, especially when it is about an order cancellation. If you want the agents to answer you as soon as possible, you can contact the official Facebook page (via DM) and provide your ticket number. I noticed that doing this usually speeds up the response time and they always reach out to me within the following hour or so. Also, if you didn't do this already, you should write a bold text in your gig page redirecting buyers to your inbox before placing any order. Sometimes they may still make the purchase without contacting you, but in the 95% of cases they always message me first and provide enough details already.

True! I forgot about this new policy, thank you @vickieito! 😀