vickieito

Business is dynamic, not static - you will never get the same number of buyers walking into the store on a given day, these numbers change on a daily basis, so the number of buyers searching for your services will change each day as well as the number of impressions that you have. In addition to normal variations in buyer traffic, there are other factors, such as economic and political factors, that may affect buyer traffic to Fiverr. Also, performance constantly changes with each order - a negative private review from a buyer can affect your gig's visibility for three months or more. And if another seller has more orders, or delivers faster and has more happy buyers than you, they will be shown higher up in search. Your performance (as well as the performance of other sellers in your category) can affect your visibility in search. If you've made changes to your gig, that might also affect your impressions - obviously, you want to make changes that will positively impact your gigs but sometimes a change will negatively impact your gigs. So it's important to monitor your gigs' performance for a few weeks after making a change to see if you need to revert back to your previous settings. The tough part is figuring out why your impressions are going down, because sometimes it's a combination of factors. However, focus on what you can do. Try to turn the impressions you are getting into clicks, and convert those clicks into orders. Here's a useful article that I wrote to help people understand the factors that affect your visibility in search: https://community.fiverr.com/forums/topic/293675-%F0%9F%93%88-fiverr-simplified-get-matched/ And here's an article on what you can do when you don't have any orders: https://community.fiverr.com/forums/topic/284256-no-orders-here-are-7-updates-you-can-make-during-the-slow-times/

Happy Belated Birthday, @mae_creativity! I hope you're feeling better today and got plenty of rest. 💗💗💗 When I was little, we got to celebrate our birthday for the whole week by sitting in the "Super Kid" chair at dinnertime (a chair decorated with balloons and streamers, we also got to wear the "Super Kid" crown). Since the blues hit you on your birthday (of all days!), I hope you can find little ways to celebrate yourself each day this week. Even if it is just eating your favorite treat, watching the sunset, or dancing to Pharrell Williams' "Happy" song all night long. 😊 Here's your "Super Kid" crown and chair! 👑🪑🎈🥳🎉

Hi @noumanwebpro, once you get your first order, work on making it the absolute best experience for your customer. Unlike working as a paid employee, when you freelance, every order has to be your best work. There's no slacking off, or your customer reviews and ratings will go down. So make sure that you don't take on more work than you can handle so that you can maintain the highest quality without burning out. It is okay to say 'no."

Actually, the best time to offer additional services is when you have a current order open with a buyer. Usually, when I'm confirming the details of the order requirements, I can find opportunities to offer other services and we make a game plan for them. For my repeat clients, our future orders/collaborations are currently planned out until the end of August. Sometimes we'll have 3-4 orders open at the same time so that I can make progress on all projects. Other times, the orders are issued one at a time. However, as @trombonhero mentioned, it's against Fiverr's ToS to reach out to buyers when there are no open orders with them (it's considered spam and you could get a warning). When my buyers are ready to order, they'll approach me. There's no reason to contact them at all once an order is closed. You can work on other orders, your gigs, or portfolio while you are waiting for them to come back.

Hi @susanta_15, if you are getting impressions then you don't need to do any marketing. Fiverr is already showing your gigs to potential buyers. However, if your clicks are low, that means buyers are not interested enough in your gig to click on it. So it doesn't make sense to drive more traffic to your gig by doing your own marketing. What you do need to focus on is getting more clicks, and converting those clicks into orders. If there are high impressions but low clicks, you might be attracting the wrong crowd. Fiverr's algorithm decides how relevant you are to buyers searching for services. Sometimes something in your title, tags, or description can cause your gig to be shown to the wrong crowd. Example: When I started on Fiverr, I offered proofreading services for English but attracted a lot of buyers asking for Polish proofreading. I found out my title was popping up on the first page of search because my title stated "I will proofread and polish your writing." Once I changed my title, I got less impressions, but the buyers approaching me were more relevant to the services I was offering. Another reason for getting high impressions but low clicks is that your gig isn't attractive to buyers. They only have a few seconds to decide on which gig to click on, and it wasn't yours. So find ways to make your gig attractive. Have a thumbnail image that is unique and different from your competitors, so it stands out on the page. The image should also clearly state your services in 1-3 words. Too many words may cause your buyers to gloss over your gig (it requires too much work to read everything). Buyers will also look at your prices, title, and any images or videos you may have in your gig gallery, so make sure you utilize all of these tools. Converting clicks into orders. Once a buyer visits your page, you've got to convince them that you are the solution to their problem. Make sure you are professional and adequately show your skills. When I was a newbie, my portfolio gave buyers a reason to contact me because they saw something they wanted. So even though I didn't have reviews or orders, they were still interested in buying from me. So work on your portfolio and find creative ways to showcase what you can do. The more samples you have of your work, the more chances you'll have that one of those samples will resonate with a buyer (and turn into an order).

Hi @noumanwebpro, It doesn't make sense to be on the first page of Fiverr's search (or to do your own marketing) if no one is going to buy your gig. Instead, focus on the buyers you are already attracting and tailor your messaging to them. Competition is fierce for web designers, so you can reduce the competition by targeting your gigs to a specific type of buyer: If you aren't getting messages from buyers yet, pay close attention to your impressions and clicks. Your impressions will tell you how relevant Fiverr's algorithm thinks you are, to the buyers who are searching for your services. If there are low impressions, or you find out that the buyers you are attracting are not your target buyers, you might need to modify your gig title, tags, or descriptions to attract the buyers you are looking for. Your clicks will tell you how attractive you are to your potential buyers. If they click on your gig, they are interested in learning more about your services. Low clicks mean no one is interested in your gigs, so you need to make your gig title card more attractive - improve your gig thumbnail, video, gallery images, and/or PDFs. Play around with pricing to see if there are any bites. Your goal is to convert clicks into orders. If there are clicks but no orders, that means buyers looked at your gig and moved on to buy from other sellers. You weren't able to convince them to buy from you. So you have to make changes to your profile and gigs (or inbox communication) so that you can convince visitors to buy from you.

Pay close attention to your buyer communications - this includes any inquiries that you have received and your communications with your first buyer: Inbox Inquiries - this will tell you what type of buyers you are attracting - are they relevant? If so, are you offering the services that they are looking for? When I was a newbie, I was only offering proofreading services in my first gig, but most of the inquiries were asking for data entry, web research, writing, and other things. I quickly expanded to 7 gigs to cater to the buyers that I was already attracting. So I continued to get orders from new customers, even after my first order was completed. Communications with your first buyer - now that you have your first buyer, you have a profile of your target client! What needs or concerns did your first customer have? What did they like about your services? Are there additional services that you could provide to give this client an even better experience? Ideally, it's best to have all of these details figured out before you make the first delivery, so that you can mention these things in your deliveries (and get future orders). By thinking in advance about how I could help my customers over the long term, I averaged about 5 orders per new customer when I was first starting out. I also found several repeat buyers who have stuck with me through all my price increases. Also, create a target buyer profile. What industry are they in? What work do they do? How will you help them achieve better results? Continue to refine this target buyer profile as you get more orders. You'll find that there is a certain buyer that will give you maximum profits for the least amount of work (and you'll also identify the clients who are taking a lot of your time for much less $$$ and are not worth working with). This will also help you to make your gigs and services more relevant to your target customers so that you are more visible to them when they search for your services.

Hi @will998, you can search for buyers (or even sellers) by name - simply type their username after Fiverr's URL. For example, yours would be: https://www.fiverr.com/will998 If the buyer is only a buyer, you will see their reviews as a buyer. If the buyer is also a seller, you will only be able to see their reviews as a seller. Sellers on the Seller Plus program also get buyer insights which is helpful - you can see the buyer's average rating, what their order completion rate is, how often they tip, what their average spend per order is, and what category they usually order in. However, buyers don't have access to Buyer Insights. I tend to buy from higher-level sellers with more than 200 good reviews. However, I still rely on "mini" trial orders because I have been scammed by a seller with 1K+ reviews, fooled by fake portfolio samples, and even had a negative experience with a top-rated seller before. But those negative experiences mostly happened when I was new to buying and trusted seller reviews/levels too much. I still order from newbies from time to time (and might even be their first client), but I do move forward with caution when doing so. As part of my due diligence, I look at the seller's portfolio samples and qualifications and only reach out to them if I'm confident that they can do the job. The inbox chats play a HUGE part in whether I move forward with a seller or not - I look to see how well they understand my requirements, their level of professionalism and knowledge, and how well we align and communicate with each other. Most of my red flags are found in the inbox chats, so this is where I screen out most of my sellers. If there are no red flags, then I'll place a mini order. It doesn't waste much time and I can always cancel if the seller can't perform at all (which only happened once, when I found out a seller "bought" their portfolio samples and didn't have any skills - there were warning signs in the inbox chats that I ignored). After looking at my first year as a buyer, I think all of my bad buying experiences could have been avoided if I paid more attention to the inbox chats. The seller with 1K+ reviews was a high-pressure salesman who agreed to everything and just wanted me to place to order (I also overlooked his lack of knowledge of Fiverr's ToS). The top-rated seller had tale-tell signs that things were starting to crumble for them in their life, so it wasn't wise of me to place an order at that time (they later lost their TRS status due to these issues). Luckily, I've had 100+ positive buying experiences so far (and only about 10 negative ones). I'm really amazed at the talent that is on this platform and love working with my sellers because they really take good care of me. 😊 @will998 - I noticed you are pretty active as a buyer, so hopefully you are finding great sellers to work with, too!

Only put out offers on briefs that you're 100% sure on. For suspicious briefs, I always reject them with the reason of "Buyer not credible." This allows the brief to be removed if there are enough sellers that mark the brief as suspicious) and only takes a second out of your time. It doesn't hurt the buyer (you might see them posting on the forum that their brief was rejected). Sometimes I reject the brief by saying it doesn't have enough information (and the buyer will be given another chance to create a more detailed brief).

....and that's why I think buyers should approve Top Clients not Fiverr (just like how they approve the gallery samples). Sellers are already supposed to have their buyers' approval before adding them as Top Clients anyways, so why not have that as the final approval (and streamline the process)? Then that would free up Fiverr's staff to approve the clients whose work was done elsewhere. I still have Top Client approvals that were approved by my clients in June 2022, but Fiverr never approved them - both are still in 'pending' status. I submitted a help desk ticket when I was notified of the new changes to Top Clients and I was told that these clients will never be approved because of the new changes to the Top Client (my clients are too small to be considered top clients). In my mind, here are the main issues with the Top Client feature: 1. If your client isn't on Fiverr's preselected list, then the client can't be listed as a Top Client. Why this is a problem: Fiverr is creating this list, which means lots of good clients are being left off of this list (and it creates a lot more work for Fiverr). It also puts the client on the pedestal instead of the seller's skills (and I think it should be the other way around). Sometimes the best projects (showcasing the quality of a seller's work) come from smaller clients. 2. Fiverr still isn't checking the buyers' approval of the Top Clients. They only ask sellers to check a box certifying that they received the client's approval. Why this is a problem: This could lead to potential lawsuits if companies, especially the big ones, find out that there are a lot of sellers listing them as a Top Client without their approval (and especially if some of the freelancers are misrepresenting their skills by using this feature). 3. The Top Client submission form is extremely limited. Only URLs showing the actual work are allowed. Why this is a problem: This sets both Fiverr's review team and sellers up for failure. Sellers can't attach the actual work, invoices, agreements, signatures, contracts, etc as proof of the work. This also creates more work for the review team because they can't complete an adequate review with just a URL (and all they can do is ask the seller to send more "proof" that can never be attached to the Top Client submission form). @Yoav.M and @lior_porat - can you take a look at this thread (as well as the thread by @e_benincasa)? I'm sure that there are plenty of sellers who would like to be part of the discussion on how the Top Client feature can be improved. Thanks in advance for all your help!

Hi @nipolchondro, I can see that you are offering B2C lead generation, which isn't allowed on Fiverr (only B2B lists are allowed). So please remove the B2C from your profile, gig description, and gig image. If a buyer replies or sends you a message, respond back as soon as you can. Ask the buyer about their project to ensure that you understand all of their requirements (and that you can complete their project). Address any concerns that they may have. Your communication and professionalism in the inbox will determine whether they decide to move forward and purchase a gig from you or not.

Fiverr isn't a place where you can just post a gig and orders and buyers come pouring in. Treat your gigs as a business - you are offering services because you feel that you can outperform and out-compete other sellers who are offering the same services. In order to do that, you have to put in the effort to make sure your gigs and services are of the highest quality and that you are good at the services you are offering. Otherwise, buyers will just move on to buy from other sellers on the platform.

For some sellers, they get their first order within a couple of days, or weeks. For others, they may not even get a single order. Fiverr makes no guarantees on whether you will get orders or not.

Yay! Another much-needed post from @smashradio! 🥳🎉 [purple italics added for emphasis] I love how you mentioned twice that new sellers need to learn how Fiverr works first (especially reading the ToS) ... before they do anything else. I don't know why new sellers would jeopardize their business by not taking this important, first step. So true! The "first impression" counts waaay more than "gig impressions" that most newbies seem fixated on. With the new seller, the first impression is everything. Buyers can tell how much time you put into your gigs and portfolio samples. Your portfolio can also show how trustworthy, capable, and professional you are. If you make a good first impression, buyers will give you a chance. This is a no-brainer, but it still baffles me that so many sellers don't realize that as they level up in seller levels, they should also be leveling up the quality of their services and seller performance as well. It does not get easier when you get to higher seller levels. If anything, it becomes more challenging because there are higher expectations. There's also no such thing as perfection - there's always room for improvement no matter where you are in your business. In a way, I'm kind of glad that I lost Seller Plus this month because I found out I was over-dependent on the Request to Order feature (and too fearful of the Out-Of-Office feature). Without the Request to Order, I have more cancelations, so I see this as an opportunity to improve my communication skills and update my gigs so that my services are easier to understand. Many of the new skills that I'm learning this year are related to communication - I recently started offering Zoom consultations (even though I previously had a no-Zoom policy). Since I was really camera shy, I started buying Zoom consultation gigs as a buyer, and then started doing a daily 5-minute video journal recordings so that I could feel comfortable in front of the camera. It's helping. I'm still not the best at communicating on Zoom, but I recently was able to jump on a Zoom call immediately with a client (whereas previously, I needed at least a week's notice to just get myself mentally prepared for the Zoom call). 😅 Thanks for another awesome post @smashradio! The only question I would like to ask you is about the Pro Seller Level ... what has been your experience with Fiverr Pro and what's your take on this vetted seller level?

Looks like you have been busy @stesicoach! I Love the reviews you are getting! It looks like you are off to a great start - glad to see so many good reviews (and one is a repeat customer)! 🥰

Hi @ileen_v, I see even top-rated sellers getting a crazy amount of spam every day, so it's not just you. Just mark those messages as spam as quickly as possible so they don't waste too much of your time. When I was a newbie, I received a lot of spam each day, especially on my data entry gig. I found out that it was because I had my services listed really low. Once I increased my prices (and increased the quality of my gig images so that I could command higher prices), I started to receive less spam. I don't even call my data entry gig "data entry" anymore. I call it "Internal Documents" and I do higher-level data entry and admin work (research MLA/APA style, grant writing, curriculum alignment, internal business document updates, etc). During your early days as a newbie, use this downtime to create compelling and high-quality portfolio samples that can show your buyers what you can do. If scammers and spammers are finding you, that means buyers will be able to find you as well. And when they do, hopefully you are ready with a great-looking profile! 😊

Hi @omo_osogbo, order cancelations are on your record for a rolling 60 days. That means it is calculated daily and depends on what orders you have completed during the last 60 days. Old orders will fall off your record and new orders will get counted in the total. The score will be higher if you have more orders during the last 60 days, but it will be lower if you don't get any new orders after a cancelation. The best way to bring up that score is to complete more orders (but that may be hard for new sellers, so you might have to wait for the cancelation to fall off your record).

At least @tanvirif is responding to our comments - the original OP went on to post more "Hi" and "I'm a new seller" posts so all 44 of his posts were deleted from the forum. To clarify @tanvirif, this is one of your gig images: 1. Don't list your English level as "Fluent" because it isn't. There are typos on every line in your gig thumbnail and it's easy for buyers to see that you are dishonest about your skills (which is a violation of Fiverr's ToS). Be honest about your language skills, or your buyers will question your honesty in other areas of your business. Please also correct all of the typos in your gig images - this will help your profile and gigs look more professional. 2. Don't list your contact info on your gig thumbnail - this also violates Fiverr's ToS (you must keep all conversations on Fiverr's platform). Please update both gig thumbnails so that your contact information is removed. 3. In your FAQs, don't direct buyers to call you - again this violates Fiverr's ToS. You can direct buyers to send you a message in your inbox. I suggest you make all of these changes as quickly as possible and go through your gigs and profile again to make sure you caught all of your errors. Please also read Fiverr's ToS so that you don't unknowingly break the rules. You might want to join the Bangladesh Club so that you can communicate with other sellers in your own language (just know that you will be expected to communicate with your buyers in English):

Hi @studiofrago, Welcome to Fiverr and the forum! I also didn't find the forum welcoming the first time I logged on as a newbie - so I didn't log on again until I was a Level 2 seller. The forum can be a little scary and overwhelming, so feel free to read my experiences and key learnings from my first 25 days on the forum (I now love it!) 🥰: https://community.fiverr.com/forums/topic/282067-my-first-25-days-%E2%80%93-how-i%E2%80%99m-getting-the-most-out-of-fiverr-forum/ Here are a few more resources to help you get started on the forum: https://community.fiverr.com/forums/topic/78709-forum-guide-where-to-post-what-to-post-whats-in-the-categories/ https://community.fiverr.com/forums/topic/278683-new-to-the-forum-welcome-here-are-5-tips-for-efficient-forum-use-%E2%80%93-how-to-make-the-forum-work-better-for-yourself-and-for-everyone/ https://community.fiverr.com/forums/topic/279005-the-first-5-things-you-should-do-when-starting-your-fiverr-career/ https://community.fiverr.com/forums/topic/91366-forum-rules-dos-and-donts/ I look forward to chatting with you on the forum! Best of luck to you and your business!

@tanvirif - read @newsmike's point #3 and @miiila's advice to read the ToS if you don't want your account shut down for multiple violations that I see from just your gig images.

Hi @gmostafa81, I noticed that all of your posts (42 posts so far) say pretty much the same thing: "Hi," "I'm a new seller," "I need orders," and "Can you help me?" "Hi, I'm a new seller" only needs to be posted once. "I need orders" doesn't need to be posted at all because we are fellow sellers on the platform (and not your target buyers). @mariashtelle1 did a poll on how many sellers actually get sales from posting on the forum and 84.56% of the respondents (230 out of 272) didn't get a single order from being on the forum. This was done back in 2020, but it still holds true today: https://community.fiverr.com/forums/topic/199810-poll-how-many-orders-did-you-get-from-the-forum/ "Can you help me?" is a vague question and opens the door for some really unhelpful answers. You'll get better advice just using the search bar. You can post, but search first to see if your topic hasn't been covered already. Usually, it has. Top Rated Seller @miiila lists the first 5 steps you need to take as a new seller: https://community.fiverr.com/forums/topic/279005-the-first-5-things-you-should-do-when-starting-your-fiverr-career/ The forum is a great place for finding answers to your questions. I usually find my answers by following successful sellers and searching through their posts: https://community.fiverr.com/forums/topic/282067-my-first-25-days-–-how-i’m-getting-the-most-out-of-fiverr-forum/ If you want recent advice from Pro and Top Rated Seller @newsmike, read his 8 tips here (pay attention to #3): https://community.fiverr.com/forums/topic/305752-5-proven-strategies-to-boost-your-earnings-from-a-top-rated-seller/?do=findComment&comment=1919769 When you finish his list, scroll up and read @smashradio 5 proven strategies (he's also a Pro & Top Rated Seller, I've included the link here for easy reference): https://community.fiverr.com/forums/topic/305752-5-proven-strategies-to-boost-your-earnings-from-a-top-rated-seller/ Once you read and implement what you learn, please let me know if you would like more links! I'd love to introduce you to more successful sellers and their content! 😊 Note: All of the sellers that I mentioned are successful and are great people to follow on the forum. BUT don't contact them on the platform or send them a private message here. That's considered spam. Your posts on the forum are visible to all and available sellers will respond on their own time. Do check the seller level and experience of sellers responding to your posts because there are many newbies/inexperienced sellers giving out bad advice. Best of luck to you and your business!

Hi @designerhosain - Fiverr gives all new sellers an initial boost to help them get started on the platform. You started in Jan 2023, so I think it's quite amazing that you've had a boost for almost 6 months. However, since you haven't gotten any orders or reviews during that timeframe, it looks like you are no longer being promoted on the first page anymore. This shouldn't make a difference in your business since you didn't get any orders from your previous impressions. As long as your gigs are active and you are getting more than 0 impressions, you are still being shown to buyers. So focus on turning impressions to clicks and clicks into orders.

Here are the points to address in your response: I would say that you got a "mostly-positive" review. So first, focus on what the buyer liked. Was it the responsive design of your Wix page? Your quick turnaround? The features/functionality of the website? Mention those points first (especially your unique selling points). Then address the buyer's concern by stating how you'll ensure that future buyers will get great experiences (not just 'OK' experiences): How will you improve your communication? Or make your services more clear? What can you do so your buyers will recommend your services to their friends?

Hi @mahadi915, how you respond to the review will affect your future buyers. I have purchased from sellers with 1-star reviews because I was impressed with the professionalism in the sellers' responses to their negative reviews. Looking at your 3.7-star review, it isn't necessarily a bad review (but not a great one either). The buyer only said it was an "OK experience." So, as a potential buyer, I would be wondering why it was "OK" and not exceptional. So as a seller, you've got to address that question. Why does the buyer think your services are 'OK" and how can you ensure that future buyers will get a better experience?