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donnovan86

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Everything posted by donnovan86

  1. It might be worse, because some people don't leave a public review, but they might leave a bad private review. Also a bad private review weighs more because a lot of people don't even leave private reviews in the first place.
  2. Did they send an email saying why you were flagged? As far as I know, if an account is flagged, then they will study the situation and make a decision. From what was said on the forum, the decision is final. So, Will the flagged status ever be lifted or expire? - they will check the account and come back with a decision, if it was a mistake your account is restored, if not, most likely it will be banned. Can flagged accounts run promoted gigs? - considering the account was flagged from breaking the rules, it's safe to say that you can't run promoted gigs, because the gigs are stopped. Of course, I am just talking from my experience and knowledge. Only Fiverr staff can confirm this.
  3. The problem is that those people with 4 star reviews, but also some with 5 stars might have given you a bad private review. And since many repeat buyers don't bother leaving a review... if you have a single or even 2 bad private reviews... then that can destroy your gig, obviously. And I will say for a fact, my success manager told me that even if public reviews are perfect, privately some people still rate you poorly. I had that happen last year, when I had only 5 stars, but the success manager said that I also had plenty of private reviews, from the same people. The thing is, we don't know what people rate us privately. And that is a major factor for the success score.
  4. Well for promotions you'll have varied results. In my case, generally I have a 10x return from promotions, so I am happy with that. Others spend a lot and don't get any order. So it's more about the luck of the draw there I guess. But there are people that only rely on Promoted Gigs to generate sales, I know a couple myself.
  5. I see you had a 3 star review recently and that might have come with a bad private review as well, in fact most likely. That certainly plummets sales especially for someone that has a low sales volume. So I don't think that in your case it has to do with the review system, it's more due to that customer most likely leaving a bad review privately.
  6. Sure, 14th, 15th... I don't think it would make a difference. If they are/will be making any changes, then those are already set in stone. I don't know why I was thinking 15th, maybe because I connected it in my mind to mid-March. I am very curious if there are any changes being made. I think the customer-support-made cancellation issue needs to be solved, that is a platform-wide issue. But other than that, do you see any other changes being made? I don't think so.
  7. Customer support can. Maybe they send you an email or a link to join, who knows. Or it might take a bit until it's accessible.
  8. There are responses from Fiverr, there were topics made by them on the topic and they did reply to some questions. There are still a lot of questions and things that didn't and most likely won't get a response. The thing is, the system is still in beta, the new level system is supposed to launch on Friday if I am not mistaken. So, hopefully until then, they can still iron out some things. But it won't be perfect, and obviously not everyone will be satisfied. That has been the case with every Fiverr change, and will continue to be in the future. My issue is with cancellations affecting the success score, even if they are not made by the seller. And that was the case even before I had a buyer place an order, receive their work, ask for a revision without any clear details, and then after me sending multiple messages to come up with stuff to be changed or trying to read minds and revise, I received a reply from the person 3 days later, just to have customer support cancel the order 10 minutes after he replied. Obviously he went to customer support the same day and asked for a refund, but also thought I can modify and he can use the stuff for free. The worst part is, the buyer can still review you, even if you never accepted the cancellation.
  9. I mean, it had to. Otherwise everyone would still have 5 stars. My problem is with people randomly leaving reviews, and while the review interface can be deceiving, I had people that particularly said they made a mistake when placing stars, and there was nothing wrong. I've been here for a decade and honestly in my case, the new level system doesn't seem too bad, at least since its implementation. I just hope they solve the customer support cancellation bug. The problem is.. I am not sure how they can do that, because some CS cancellations are valid and the seller was at fault. I don't think they will just forgive the seller and not have it penalized. But how can you train AI to understand that? Because they won't manually address these things. I just think they might be finding a way to address this going forward.. but for older stuff, I don't know.
  10. Customer support won't get involved and they expect you to cancel the order amiably with the person in question. You should tell them that unfortunately you can't do the job they want, and they should try to find someone else. Apologize for any issue or miscommunication, and share the refund again. There is a transaction, you have an open order...
  11. Upwork also tracks performance for the past 2 years, just saying 😄 It's been doing that for a while...
  12. To be honest.. my main gig sees success. The others barely have an order or so from PG. Even if they have the recommended tag. So it's also buyer preference, niche being too crowded, etc.
  13. I guess there are factors like pricing or how much you allocate per click.. In my case, just for the first week of March, I had a roughly 16x return on what I paid. I do have this under all my promoted gigs though. So I guess when you have that Recommended tag, they push your gig more. So I can only assume they use private reviews and other metrics to determine that, maybe they compare with other gigs in your niche. For me, Promoted Gigs seems to work fine, I don't rely on it, but it's definitely a nice addition and it has brought me some new, return clients since its inception. I always left it active, but had a limited CPC cap. Now I have it on Auto, which means it does spend more than it did, but the return is also better.
  14. I saw a lot of people received that notification/email. I didn't. But I am already promoting a few gigs, not all though.
  15. It seems you misunderstand me. YES, they include that in the success score. Can you actually see the negative private reviews and learn from them. No. And that's the problem. They always remain private, and you can't learn anything from them. Even if they are included in the success score, you won't really know it's due to them. The success score can change from many different things. They need to let us know what went wrong and why we have that bad private review, if there is one. But it will always remain private. It always affected our ranking anyway, now we just see the success score, which was previously the buyer satisfaction rate, and only success managers could see it. I was very adamant on the forum last year that Fiverr should let us see the buyer satisfaction rate, at least a number, so we have an idea where we are and how these private reviews affect us. And you can imagine I was quite happy to see that at least we have such a metric with this new level system. But... it came at a cost, with new rules and AI governing the entire process, which leads to unwanted demotions and other problems, as you can see.
  16. I think I understood correctly. The private reviews will not be made public. Sure, they will include them in the success score, but you can't see what people are rating you privately. And I doubt that's going to change. Which is what a lot of people have trouble with, how can you improve something you don't know you did wrong.
  17. It would be great to see it, I agree. Reality: most likely it won't happen, since Fiverr assures buyers we won't be able to see that rating they leave, and that it's completely private. So.. I really doubt they will change that, unless they remove private ratings and make everything public.
  18. I mean the buyer ratings. Like these That's what matters to me and it's enough to see if a buyer tends to rate people poorly, that's a huge red flag for me.
  19. If you have Seller Plus already to use that Request to Order, there are buyer insights and you can see average ratings they left. That's enough for me to gauge whether that buyer is good to work with or not. At least in my case.
  20. What sense would it make? Buyers can still order directly. And they can always create a new account. It's very strict for sellers, if you have more than one account, you're banned. But I know many clients who have their personal account, along with a business account, etc.
  21. Well, you know what Fiverr said. Some people won't share their full review and what they thought out of courtesy. So that's why they exist. I also find it unnecesary, especially with these public reviews becoming multi-page things. It just adds more pressure to buyers, and unfortunately most of them ignore those things. Unless you have an unhappy customer, he'll make sure he will share his unsatisfaction everywhere 🙂
  22. And most likely won't. Those private reviews come with a disclaimer that all the stuff buyers say in there is not shared with sellers. So.. it's just used internally by Fiverr. If we got a weekly summary of private reviews, and you had a single order that week, you would know exactly who left a bad private review. I don't see them doing that, unfortunately. As long as those private reviews exist, pretty sure they will remain private. And people will complete them randomly, not at all, or unhappy buyers will complete them arduously because they want to prove a point.
  23. You can check this link https://help.fiverr.com/hc/en-us/articles/15770574712977-Partial-refunds.
  24. It's due to private feedback and I am sure no seller likes that. But it is what it is, at this point I just got used to it, and generally you have a good idea when an order goes wrong and a buyer leaves a bad private review. Then again, I had only 5 star reviews for months and my success manager that private reviews were not that great. That's because few people leave private reviews. And many of those that do.. let's say they tend to not leave great ones. So at least in my case, and I am sure for other people too, negative private reviews tend to be very problematic. And if your happy customers don't leave private reviews, yet unhappy customers do.. then those negative private reviews will have a larger impact. Why did you stop your gigs though? You can't have visibility without active gigs...
  25. From what tests I saw, I think this one with decimals is by far the better one. It's not perfect, but at least it solves Fiverr's obsession with everyone having 5 stars. Not sure if it makes choosing people easier but hey.. it might. It definitely offers a better perspective over your competitors as a seller, in my experience. So I hope they add it.
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