tommysiu

Hey all, thank you alll for your support, after messaging support and letting them know it was really mentally abusing me, they were kind to help out and cancelled the order for me. Despite the work and energy i had to put in, I'm happy that Fiverr support was able to sympathize with a seller and helped me

Seems like the buyer has a really huge ego that wants some accountability, it’s really a form of bullying, mentally abusing me and not leaving me alone. I have exercised my rights and freedom to decline to work with the client. Offered client full refund and even asked him if he wanted any compensation to leave me alone. I even asked what the client wants from me, i honestly don’t know what to do. the behaviour is so emotionally abusive and i am really considering quitting selling fiverr. This would not happen in the real world either. Should I consult a lawyer?

thank you so much for sharing your experience. I have a success manager and have scheduled a call with her tomorrow, so hopefully it will workout. In the meantime, i still have other client work that i am working on that i need to focus my mental energy on, it is just so disheartening to receive almost zero to little support after all i’ve committed to the platform

yes so the problem is client continues to reject the cancellation so now it has come to a point where it is late delivery. Would you say that the buyer is abusing fiverr’s tools and leveraging the platform to take advantage of me?

is there an email that i can send to their upper management?

i do not know why. I’ve tried to cancel at least 10 times and the client keeps rejecting forcing me to continue. it’s reached to a point where it’s really mentally abusing me. We live in a free world so I do have the freedom not to deliver the order. I’ve even asked CS to take away 400usd from my bank to compensate the first time buyer for him to leave me alone. I am really speechless because CS is choosing to support a first time buyer rather than a 6 year seller on Fiverr. It’s the first time i’ve encountered such a problem on fiverr and i feel like i have no protection at all

thank you for your advice, but i have requested cancellation 6 times and client keeps rejecting me

I have received an order from a New Buyer recently. He initially asked me for a video chat which i passively ignored hoping he can find another seller. He ended up purchasing my service, and upon seeing his requirements, I decided to cancel as he requested something that is out of the scope. The buyer rejected my cancellation and told me it was okay to continue without his specific demand. As a seller, I decided it was not best to continue working with him, so i again requested for cancellation politely. He began to keep rejecting me and demanding me to finish the project for him (he also ordered an extra fast delivery). I have tried to ask for customer support to help me cancel but customer support says they cannot cancel the gig for me. Now i feel the buyer is waiting for the order to be marked as a late delivery in order to give me a negative cancelled review. What can I do in this case? 1) No transaction has taken place, no delivery, and continued reasoning with buyer to cancel 2) I've asked to cancel the order 48 hours before project deadline (as client ordered 72 hours delivery duration) 3) I've asked CS to help me address this 4) I told the buyer there are many other sellers they can work with and also told them that i could not finish their requirements in time and even asked for an extension (this was rejected) The buyer is clearly a red flag with a sign of agenda, what can i do?