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donnovan86

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Everything posted by donnovan86

  1. What I mean by it's clear is this: https://www.fiverr.com/cp/success-score-explained They explain it very well, and they do show the info for each gig. Obviously since this info is from private ratings, it won't show what order influenced that negative review. Which renders the information useless for sellers, because you know an order affected your gig or maybe more orders, but you don't know which ones and why. So yeah, it's clear how you can improve, they have guidelines in that link and I think Kesha sent another one. But the reality is that you don't really have any specific feedback when it comes to what was wrong. Not to mention some buyers leave reviews randomly. In my case, I understand what needs to be improved, so it's clear to me. I do understand some people don't have any clue what went wrong since they only had great public reviews, and for them the answer is... private reviews. A lot of buyers leave random or even bad private reviews. We never knew them (how bad they were), and now they come to light in a devastating way.
  2. I mean, they are quite clear, they show you exactly what's wrong and also a link to a page where it shows how to improve. And obviously a lot of those people with scores like 4 or 5 had bad private reviews. Sure, people left them a great review publicly, but the actual private review was negative. And a lot of people wonder why this is happening. Some buyers randomly leave reviews, even private reviews. Even my success manager told me last year that despite having only great reviews publicly, I had some negative private reviews. And that's despite me asking people if I can help with anything else after delivery, etc. So in my case, I was expecting to see random reviews and low scores, even in my case I do have to deal with a lower score. Since the ratings are all-time, older sellers have the most to lose here, but as I always say.. it's not our platform, Fiverr will make some changes like removing support-canceled orders from the success score, however the bulk of this change will remain. It's always been like this when a new system was implemented. That's why I am adapting to this and understanding how it works, because I know the chances of changing anything are minimal.
  3. So it seems that Level 2 sellers can only have 10 active gigs with this new update. It was 20 before this, but now it doesn't matter if we are level 1 or 2, we can have the same maximum number of gigs. While Top Rated Sellers can have 30 active gigs. That's a very odd decision. Attaching confirmation from Fiverr staff, so everyone can see this was confirmed. Very odd, strange decision that certainly doesn't benefit sellers. Wanted to share this here, maybe people interested can see it.
  4. Fiverr has hidden/private data that sellers can't see and manipulate. They keep it private for obvious reasons. But it's clear that according to the data they have, your customers might be unhappy with some stuff. Even my success manager said that despite having only 5 star reviews, I still had negative private reviews. Either people are randomly leaving reviews, they are actually unhappy, who knows.
  5. As visualstudios said, you have a lot of hidden factors that Fiverr doesn't show, and those are bringing your success score down. It seems that disputes, cancellations, stuff like that will definitely have an impact on your success score. Plus, there are still private reviews as well, even if some of the private stuff is now a part of the public reviews.
  6. So.. the leveling system takes into account lifetime reviews, lifetime cancellations, etc. It's not just the last 2 months like it was until now. That's why you see a massive difference. And the older your account is, the more reviews that can damage your success score. They do take those older reviews into account, but according to Fiverr, newer reviews are the ones that matter the most. So you can still turn things around even if you have older cancellations or bad reviews. Those don't matter as much when compared to newer stuff.
  7. Not all, but some of them are. There are people that aren't happy with the work they receive, but don't want to stand out as someone that left a bad review. So they leave bad reviews in private.
  8. Yes, it is a lifetime rating, but the older stuff has way less importance when compared to new reviews. Especially reviews from new clients. So it is possible to increase those scores, but it's just as possible to have them go down, in case the seller gets a bad review (from a new client in particular).
  9. It's one of the many situations I've been talking about for years. A LOT of buyers just leave random reviews, sometimes publicly, but especially privately. That's because just like you, I had only good reviews from clients, yet it seems one of my gigs at least suffers from the same issue. It's not a huge deal but still, there's no real reason said regarding why this happens, and it's definitely a problem because if you don't know the issue, how are you supposed to fix that, am I right?
  10. I think the response rate shown on the dashboard is all-time, whereas the current response rate within the past 2 months might be 100%.
  11. I don't know, in my case it seems cancellations are not really a culprit. It's hard to say really. As I mentioned, for me, this new leveling system doesn't clarify things, it just puts me in the dark. Because I do see what things have a negative impact, if any, but there's no mention regarding the order that caused the issue or anything like that. I always do my best to deliver great customer satisfaction, but not knowing the timeline that metric covers, and why it has a negative impact.. it baffles me.
  12. True. It might also be an older order that was canceled. That might also be the reason. For example, I have 19 canceled orders that were inactive orders without guidelines, pre 2022 and Fiverr canceled them in December. Yet the gig in question says client feedback is why I have that 9 score, nothing about cancellations. I don't know man, honestly it can be anything. The more orders you have, the trickier it is to pinpoint what was wrong, if this really is all-time.
  13. Yeah, they said ALL TIME orders are taken into account. So no matter when and if your order was canceled, that has a negative impact.
  14. No, I am not TRS. They do qualify me for TRS based on what it says there. Then again, I was qualified for being a TRS ever since I lost it. So yeah, not counting on getting that back ever.
  15. I mean, it looks clean and all, and it does say some info about what went wrong, but you can't pinpoint what order was the issue. So while there is some transparency, unfortunately this doesn't really help me pinpoint what was the issue and how can I improve...
  16. Private ratings are not public. They still exist separately. They just added some of the private stuff like value for money in the public rating, but there still are private reviews.
  17. Just saw mine, I have a score of 9. Out of 4 gigs, 3 have a score of 9 and 1 has 10. The ones that have 9 says client satisfaction has a negative impact. So most likely people leave less than positive private reviews even they are happy?
  18. If you are talking about the new leveling system, most likely it will start during the day, when Fiverr's team is at the office. So yeah, like last time, most likely around noon GMT or so. We will see.
  19. Sure. But those are exceptions, not exactly the norm. And if they wouldn't have this avenue, they would require a revision as many times as necessary. So I understand, but at the same time there's not a whole lot that we can do.. Other than report bad behavior like this to customer support.
  20. Why do you have a 1-5 star system when the majority of active sellers are level 2 and with 5 stars or 4.9. Check the site and try to buy something. It takes a lot of time to find the right person because everyone has great reviews. Some of them have reviews out of pity, others are exceptional sellers. But they all have 5 stars. How do you choose the right person? Because some of those ratings were not correct in the first place.
  21. And that's the problem with this review system. If a buyer is not careful, he can easily rate the wrong stuff. It highlights how people have been rating us privately when it comes to value for money, but now it's publicly. Some people don't even know English well, so they will just randomly press buttons thinking it's ok. In my opinion, the new review system highlights how some buyers either don't know English well, don't have time to review things, and just randomly press buttons to get it over with. I mean, I had a 1 star review saying "Good Job" just because the person rated me at 1 AM and wanted to go to sleep. And that was a year and a half ago, almost, long before this review system. That's why I know for a fact some people leave reviews randomly, and I think MIlos also said that on the forum recently too, some buyers just want to close the order fast. I think that leads to mistakes. Educating buyers on how to complete reviews is what Fiverr needs to do. There are help pages on the site, linking to them before the buyer places a review will definitely help. At least I think it will.
  22. Regardless of what happened, you have to try and find the best way to move on. You still have your account and great opportunities in front of you. Learn from mistakes and see what was not ok during that order. See how you can improve. If you think the order was canceled unjustly, you can also go to customer support and show them all the proof. You might not get the money back from that order though, it's a possibility. But you always want to learn from mistakes, so try to turn that into a positive.
  23. I mean.. the buyer paid so obviously he has to agree to more time. I don't see why we should force a buyer more than what the platform does already. Buyers have to write a multi-page review, they also need to complete a private review, plus whatever things Fiverr sends them. That's on top of a purchase fee and whatever time it takes for the seller to deliver. It's not as seamless as some would like so yeah.. having an extra step to ask the seller might not happen. I think it's reasonable for any seller that sells expensive, larger projects that the buyer might ask for extra time. If you plan like that, it becomes much easier in the end I think.
  24. I think this mostly affects people that have very large projects only. In that case, you do want to get paid quicker, and if the buyer extends too much, it can take an extra week or so. I get it, they want flexibility for buyers. And in general, unless the buyer needs more time, they just add a few more days. Even when I had a large article lot, they extended with 5 days, I revised within a day and that was the end of it. But as I said, I get both sides. I just don't see how they can improve this. Because if you don't allow buyers to add more time, they will be mad. Sellers want to get paid fast, so they don't want buyers to extend at all. As always, it's up to the buyer, because they are the ones they paid.
  25. I am pretty sure that was added because some buyers complained there's not enough time to check. And we have to realize that Fiverr has a ton of categories. Checking a logo or an article is easy, however checking massive projects is a lot harder and it might take more than 3 days.
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