donnovan86

That seems to show the timeline is very specific, instead of 2 months it might be 6 months.. at least for the latest orders. Or maybe it is 2 months for the orders that have more importance. Makes sense.

Yes, it's been like that for a while. They can't cancel the order without the buyer accepting it first. I had people place orders for stuff I don't cover, and I went to customer support, then still had to wait until either the person canceled or the order canceled automatically due to a lack of reply. The thing is, you shouldn't talk about self-respect and stuff like that, some people might find it offensive and won't cancel out of principle. Just ask them politely to cancel.. it's usually the better approach in my experience.

It's a bug. Some people are writing 20+ posts a day without an issue. For me, under 10 and I see that bug every day. I am not sure when they fix it, but before this product release I've been writing way more every day witthout a problem. It still seems like a bad thing to me. Well, at least maybe they won't stop you from creating more gigs, and you can stop/start and cycle through them if you want. I still don't get the thought process behind having less gigs as a level 2. Where's the benefit of leveling up? :))

I mean, we, as sellers, came here to work in a professional workplace and serve clients — not to play puzzle games with Fiverr officials. If they have something to say, they should say it directly and write it in the terms and official articles. They're just repeatedly saying that we're considering a "wide time frame"...how much wider? 2 years? 5 years? 70 years? At least, we were previously aware that our levels were considering 60 days, but now.....literally no info. Likewise, no info on other factors as well. What about "location inconsistency"......If I plan a trip every 15 days, will I get a warning? Any confirmation? If there is no timeline said, then i think account lifetime.

Again I'll just sorry. I'll just refer to one question here that was, asked, following what I've mentioned, previously about cancellations. It's not related to this webinar, so we are not going to talk about it, more thoroughly. But when I spoke about not canceling orders for personal taste, I meant that if it's the only reason for cancellation, then we do not cancel. If you see cancellations of orders that were done because of personal taste, it's probably because there were also other reasons that merit a cancellation, And I'll close that, discussion. Yeah, Ben. Go ahead. - Now this is interesting It's very important for us to share that unlike previous time where the level system was running on metrics sixty days backwards, here, we're taking a wider perspective. So the performance is limp on time spans that are a bit wider, and there's a reason to it. We want to avoid situations where specific coincidental, orders or experiences of buyers that do not necessarily reflect the quality of the sellers do not affect you in maybe losing your level - Non response lol I mean, they are pretty much saying that, more or less. Although in a more refined, non-direct way. But we all know that's what they mean here. I see why people are mad and unhappy, why some want to quit the platform, yet realistically despite all the outrage, all what's happening is we receive reasons behind their decision and not solutions to our ideas. So honestly, aside from repairing some bugs, offering some extra time to people that are close to demotion ..I don't see any changes being made. I think this is the final review/level system we'll have for a while, a few years maybe.

I know exactly who you are talking about and yes she is out of office, no gigs active for now. She did. I was talking about someone else, who is very active, clearly says "they" write everything, when if you search their name, you clearly see that person advertises their writing agency on all pages. Do a bit more digging, and you see who is a part of her agency, some of which are Fiverr sellers that charge half or less of what that person is charging. I am not a Pro seller myself like they are, however they are still a competitor and it's unethical to say you're writing stuff alone when you're clearly not.. I never outsourced myself, and I can see that workload the person has all the time, there's no way they can handle all of that by themselves every single day. But hey, it makes Fiverr money, they promote the person on the first page constantly, so yeah.. It's one of those things that will not go away, I think it's even worse in the Logo and design category, I know some people bragged about making a huge amount every month on the forum. The Agency title should be imposed to people that are outsourcing, then again I don't think Fiverr has the resources to do some digging on all sellers and ensure they are showcased properly. It's unfair to have singular freelancers compete with agencies..

I don't think we are talking about the same person because the one I am talking about has dozens of orders in queue right now. And in general.

It's all stuff they have always been doing and tracking in the background. So it's not like they have anything new here. They are just showing more of the background data. Which clearly shows one thing, we are tracked for every little metric. No wonder I was not getting any messages when I had an extension or revision active. That's the point, so not everyone has 5 stars anymore. The system does its job, I saw various sellers with lower gig score average, so if that's what Fiverr wanted, it certainly works.

The problem exists in all verticals. That's why the Agency feature should actually be forced upon sellers that are clearly not an individual seller. There are writers who clearly say they have a team anywhere online if you search their name. Yet on Fiverr they pose as a solo writer, even if they have dozens of orders at once. However not every buyer looks for that, they trust the person, especially if Fiverr also gave them one of those rarer badges. It's definitely not an isolated incident. But I doubt Fiverr will actually force them to disclose how they work, after all, these agencies/groups/teams generate revenue so..

The only thing here that matters is the overall review average. If it's under 4.7 then yes, you might get demoted. But it's 4.7 or higher, and your success score is at least 9.. you should be fine.

I mean, based on the info shared by Fiverr, you need to have a success score of 9 and 4.7 to be a top rated seller. Unless Fiverr's team says otherwise, you should be able to keep your TRS.

It depends. I still think that not a single revision is the issue, instead multiple revisions and deliveries. From one of the links provided by Kesha I saw that multiple deliveries seem to be the issue. Which are obviously caused by revisions.

I don't think you want to leave subjective stuff like that in the hands of AI. The more reasonable thing would be to not factor in revisions and extensions into the success score, because those are very subjective. A lot of buyers will ask for a revision request even for a comma, while some will ask for a revision request because they dislike the entire project. That's a MASSIVE difference, yet the seller is penalized either way.

Or ignored. Aside from potential bugs that might be in the system, there's also the fact that they rely on older data as well as newer data. So even if you have a good general score, that doesn't mean everyone left you great private reviews. In fact, many happy customers don't leave private reviews or even public reviews, at least in my case. So the importance of bad private reviews becomes a lot higher. I know because it's happening to me right now.

Same here man, I had only ideal reviews for months and despite that my success manager told me I had a low buyer satisfaction rate. I did have 3-4 people over the span of 8 months that didn't review their order (aside from regulars that never review orders anyway). And from them, 2 came back for more. So either buyers leave private reviews randomly, or some people leave great reviews out of courtesy and they are unhappy. But if they are unhappy, why wouldn't they say something? To be honest, I have more than half a dozen paused services that haven't been active for years, I was curious about their success score, but I assume activating those will only lower the success score, am I right?

It's clear that the main focus behind this review and leveling systems is to lower scores and not have everyone with 5 stars and level 2. Most of the active marketplace has that score/level, so it's difficult for buyers to pick someone. I can say for a fact that I tried to find some designers, only to find myself quitting because some of their sample designs were stolen from online sources, and almost everyone had the same rating. So I get why they made the change. Ever since I saw this leveling system in January I was against it and I immediately told them it's unfair towards older sellers. However, I don't think they will change that much. They will definitely not scrap the system entirely, but I do hope they will address some of the bugs reported here, like customer support-canceled orders being taken into account for the succes score. It's unfortunate that now we will have to deal with even more metrics, and it's particularly annoying to be penalized for revisions and extensions. Many times, those things are outside of our control, and they come from incomplete requirements, for example. I am curious about these webinars they are holding the next few days and next week as well. Hopefully they cover some of the questions that were repeated so many times. Ideally, they should make a new topic on the forum where they gather questions, and all the most common/popular ones are answered. A lot of so called "logo designers" use AI or logo generators, and they have no design talent. I was looking for a logo and some designs for a project and I ended up getting only AI generated stuff. So I can tell you for a fact, as a client, I didn't get a handmade design, and I worked with 3 different sellers, different pricepoints either. At the end of the day, I had to use AI myself and try to figure things out, so yeah.. Similar thing to when I wanted a website designer years ago, he had an average pricepoint, I didn't go with the cheapest option. He made me wait for over a month, on the last day we agreed I would have the website he said he couldn't do it due to personal issues, but he wants me to pay for the work and a 5 star review for his efforts. Even if I got nothing in return. That's why I hope the new system will flush out bad sellers like this. I am not a frequent buyer on the platform, but the dozen or so experiences that I had were mostly negative.

That means your customer might have left a less than positive private review. It's the only thing that makes sense. And when compared with other sellers, if the review was negative, that might have an impact on the success score.

It might depend on the project. If a person just tries to use a piece of software and don't do anything to the output then sure, you can just use the software yourself and pay less. However, if it requires human adjustments, then that person can charge whatever they want. And of course, you can respectfully decline their price and move on. Like the others said, there's tons of talent out there.

Generally you get the best profit and results by having your own website. And clearly since there's no control over how these platform evolves, that's the best thing to do anyway. I am sure after these changes, a lot of people will/should consider creating their own website to sell their services.

Not to mention people can buy up to 20x your gig package. But you get only 1x the deadline. This is an issue that has been present on Fiverr for years and years, I've always talked about it, but it was never solved. Why not have a way to lock gig packages, or allow only a specific amount of multiples to be purchased...

Kesha said the exact opposite. So yeah, I will take that IT AFFECTS our gigs. No extensions for me, not that I use them anyway.

A digital marketer that's meant to give you views and sales won't be appealing if he has no reviews/orders. That means you're not able to generate exposure for yourself and grow your own business. How can you help others? So yeah, as a buyer, a digital marketer without reviews is not very appealing, to be honest.

Well since this new review system came, most of my non 5 star reviews came from repeat buyers, that either left those reviews unknowingly or didn't understand the review system. A lot of people also rush when leaving reviews so.. they can easily click on the wrong stuff without knowing. Especially with private reviews. Because it's private. That's the whole point. They won't tell you because if you have just 1-2 orders a month, you can easily pinpoint who left you that review. They want to offer buyers privacy. That's where I think the new leveling system is good, because if you check the success score for each gig, it shows you what was wrong. For my main gig, it says Client satisfaction has a negative impact. So clearly there were some bad private reviews there. So there is more transparency, although you can only imagine there will never be complete transparency. I think it's better than it was, at least now you see what clearly affects the gig and what strong points you have. Fiverr tracks all kinds of things and it seems those factor in to the overall score. Response time, how quick you deliver revisions, how many extensions you have, etc. Who knows how many other things they track. I can only imagine that in order to compare sellers and rank them properly, every simple thing counts. If you deliver a second late, if you have tons of revisions or extensions for your gigs, all those things will definitely lower the score.

Extensions were confirmed to affect your score, so I assume revisions will affect your score as well. The main issue here might also be from private reviews. If people leave you private reviews that are bad, that might be a problem, because newer reviews tend to have a lot more impact. So if someone newer leaves you a bad private review, that has a lot more weight. Another problem is that many satisfied customers don't leave a private review, but most if not all unhappy clients do. And that is going to be an issue most of the time.

Go to customer support, let them know the order number and ask for a refund. As @leonormiserol said, sellers are not allowed to ask for a specific review, nor they can force you to close orders. You can still receive a refund from customer support, even if the order is closed. Depending on the payment method, you can get a refund even after 6 months, it's happened before. Go to customer support, explain the situation and let them know you want a refund. You should have it in no time.