donnovan86

Well, I didn't receive any email about that.. yet.

From a buyer perspective, it allows you to show exactly how you feel, maybe the communication was subpar yet the results were great. So this system helps in that regard. It's not that great for sellers, because you end up with random 4 star reviews praising you for your great work. However, the thing is, buyers can see the star amount they are leaving you, so they know exactly how they rate you. Some said it's a mistake, it is if you rate randomly, however they show the star rating before reviewing so...

I think in your case the client picked Exceptional for one query and Very Good for the other. That leads to 4.5

You shouldn't call people out. Ask for a refund or use the dispute system within Fiverr to cancel the order. If the seller declines, go to customer support and let them know about the issue. Also, that seller has a single, 1 star review, do your best to not hire people that just have a single bad review, it's a wildcard...

Are you serious? December is when a lot of people take time off for the Winter holidays. Obviously there are less orders than usual.

Maybe it also shows that great reviews don't have to be 4 stars. Although private reviews tend to be very important anyway. These public reviews are more about the presentation of a seller and how people perceive them.

Well I don't think she will reply the same thing twice. I see those as optional things. Who has time to check 10 boxes lol.

And even then, they rely on random tools without telling you what to search with. I am fine with a person asking for a specific tool, if they tell me what tool to use and stuff like that. I don't like being accused of AI when I clearly don't use any AI for my work and I take pride in that. However, especially at lower prices, a LOT of buyers come with the AI assumption right out of the gate. If thousands of reviews don't mean anything for that person and they still have trust issues, and they don't tell me what tool they are using, then no thank you 🙂

Create multiple gigs, try to avoid offering identical/similar services to others, be unique and show that with your gig image too. And gig title as well.

The professional thing to do is to ask him for proven progress on the order page, so the Fiverr team can see you asked. If he shows proof and the campaign is working, then great. If not, you have grounds for cancellation, and you can easily go and cancel the order from the order page. Or via customer support. If the seller delivers an empty file or other stuff like that, they are at fault too and their account will get damaged/removed accordingly. So, Fiverr protects you. Although, as @zerlina84 said, you should cancel right now if you see no progress. You can initiate a cancellation from your side.

I think her reply here pertains to your question People just have to rate exceptional/excellent and that's it. I think she said that the other things under the emojis are optional, they won't really affect the rating. But they might be used by Fiverr for certain metrics, I assume. Otherwise, why have them there?

Well it is simpler. As a buyer you just press 2 buttons instead of 3 and just ignore any of the other stuff. Kesha said that if both of those options are 5 stars, you will have 5 stars. So it should be easier, technically, since there's less stuff to press.

Until now, people had to rate the communication level, service as described and recommend to a friend. Instead of 3 ratings that would lead to 4.3 or 4.7 ratings for example, now you have delivery quality and how was it to work with seller X. That's why if one of the metrics is very good and the other is exceptional, the seller gets a 4.5 rating. So it's easy to spot where the new system is used and where it's not.

You already know the person is coming out of spite towards you and cancel without working 🙂 Well 2 of the 3 reviews you received are 4.3 stars, so they are using the older review system. Only that 4.5 star review is with the new system. So, it has to do more with your clients and how they perceived the work rather than the new system confusing them, most likely. For some reason this new review system doesn't appear all the time, only for some orders. And the "used to 5 stars", that's the thing, it will be a thing of the past, as Fiverr tries to differentiate sellers, they will make changes so not everyone will have every order rated with 5 stars.

I agree man, but then again, that's the same risk for a real-life business. In some way it is, in some ways not really. For example, as I said, having 4.5 instead of 4.3 and 4.7 is an improvement. Not making it clear how those emotes will impact the result is a downgrade. But I saw Fiverr shows the final review score, so if that person presses Publish, they know very well what they are rating you. Sure, there will be some buyers that will rate randomly just to get rid of it (again, lower priced sellers like me are the ones to be worried here), or they purposefully rate you that way. In which case, they could do that beforehand. If anything, we have 2 things to worry about now instead of 3 (communication, value, whatever they were). The chances of someone spending hundreds of dollars out of spite.... that's much lower when compared to buying a $5 or $10 order to damage that person. I stopped one of my gigs because a person (clearly was the same person because they had the same cancellation message every time, and all accounts were from June 2023) decided to play with my cancellation rates and placed an order, then refunded it. They did this like 4-5 times. So you can imagine I was not happy, but there's not a whole lot you can do either. I even asked them what they need so we can avoid cancellations, and they didn't reply, just Sorry I can't for each cancellation message. I don't think this review system will make any difference, be it good or bad, at least from that perspective. If there are maleficent people, they will find ways to hurt you, or at least try to do so. I have been on Fiverr for a decade at this point and I've seen my fair share of people that want to damage accounts...But Fiverr tends to deal with them pretty nicely, in my experience.

That's the same on Google. You don't know that. Usually people that spend more tend to be more careful when it comes to reviews and how they rate people. $5 clients, I can tell you for a fact that I had a dude reply at 1 AM his time with a 1 star review and when I asked what was wrong, he said he was sleepy. So it won't get worse than that. I still have that review, because Fiverr already penalized me once on a similar issue with feedback manipulation, so I just let it go and moved on. But in general, any professional will not deduct stars just because you didn't blow their mind every time. There are nutsos, but I can assume at a higher pricepoint they won't be as prevalent. I don't think this change will be massive or gamechanging. I find those emotes unnecessary, but removing 4.3 and 4.7 reviews is a step forward, speaking as someone that had those reviews without knowing what was wrong. Having 4.5 is better, in my opinion, instead of those two. Yes, it does make people think twice if they leave 5 stars or less, and that's the point. As I said already, I think those that will suffer the most will be people that charge less, because buyers can be way more manipulative. Pro sellers, unless the buyer specifically wants to damage your reputation, I don't see this issue affecting you at all, as long as you provide the service according to your gig's presentation. So I don't see a reason to raise the pitchforks just yet. Although I will expect some people here and there that will be affected by the change, but hey, the same thing happened with reviews for canceled orders.

I was saying through the spectrum of not paying for sales. You pay for impressions. Fiverr only deals with services and with the platform, not with regions and stuff. Sure, they could do targeting, but that would require them to acquire buyer data. And I don't think they do, not that much anyway. Most advertising methods will only provide impressions, not sales. You're the one in charge of sales. That's my point.

Well that's how most ad systems work. Same with Google, they won't track your sales, you receive impressions, you pay them. You still need to have a great profile to generate sales, you just pay for more eyeballs on your service hoping to bring in more sales 🙂 You should try it, at least in my case it's not super expensive and it worked quite well.

Well you are comparing apples with oranges. You are free to select any pricepoint you want, and obviously the more people pay, the more they expect from that service. It's human nature. Then again, if we are talking about the same service sold for $5 and $100 for example, I am pretty sure the latter will surpass expectations anyway if it has a higher quality. It also depends on the niche, for example animations at $5 vs animations at $100 will obviously be way worse. But in the case of writing, $5 or $10 articles can be very similar, sometimes identical to $50 or $100 writers, some people just charge less. Maybe the more expensive ones come with extra research, some bells and whistles. So it comes down to value for money, which is an intrinsic factor. Obviously a ton of people just want to ask as much as possible to make a profit. Others think about the buyer experience, as you said you're not taking low qualtiy projects. So I think as long as you're focused on delivering the best result, you should be fine. This entire debate makes the new review process more complicated than it really is. If anything, I am fine they are removing .3 and .7 reviews, and instead you just have .5s. That was a personal pet peeve which I am glad they are addressing. Not a fan of emotes though.

Not really. There are many people with lots of 4 star reviews that are very high in searchy. The problem is when you get a bad private review, that's when things become problematic. And that's what affects ranking.

Obviously. And it will continue. Some trust the reviews of a seller. But there are some people that instead of saying HI, they just ask me if I use AI. That's quite insulting from my perspective, because it's not a conversation, it's just starting with the worst assumption. Even if I always want to help everyone if I can, the reality is that people who start with AI questions are usually very hard to work with. And the funny thing is they don't really tell you what tool they are using, they just use the AI "reason" as a way to ask for a refund. So yeah, it obviously happens quite a lot throughougt the writing category. And unfortunately there's not a whole lot we can do.

Yeah, IF Fiverr allows that. A lot of the sellers that were actively selling that kind of stuff are gone so... ?

That's quite unethical and illegal though. Other things I could see but this... no one offers their consent for their email to be sold in bulk to others...

Yeah but it's not on Fiverr. It's using Fiverr talent. OP was asking if you can earn passive income on Fiverr. I know a few sellers that were making quite a bit of money with some passive income ideas, but upon checking I can't find them anymore. So I assume Fiverr shifted their direction and doesn't allow that kind of service anymore. Plus, if someone does have such an idea, they keep it for themselves, to avoid competition 😄

You expect people to hand you a winning lottery ticket, right? Obviously if someone is earning passively on Fiverr they won't share their secrets.