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donnovan86

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Everything posted by donnovan86

  1. donnovan86
    So.. the leveling system takes into account lifetime reviews, lifetime cancellations, etc. It's not just the last 2 months like it was until now. That's why you see a massive difference. And the older your account is, the more reviews that can damage your success score. They do take those older reviews into account, but according to Fiverr, newer reviews are the ones that matter the most. So you can still turn things around even if you have older cancellations or bad reviews. Those don't matter as much when compared to newer stuff.
  2. donnovan86
    Not all, but some of them are. There are people that aren't happy with the work they receive, but don't want to stand out as someone that left a bad review. So they leave bad reviews in private.
  3. donnovan86
    Yes, it is a lifetime rating, but the older stuff has way less importance when compared to new reviews. Especially reviews from new clients. So it is possible to increase those scores, but it's just as possible to have them go down, in case the seller gets a bad review (from a new client in particular).
  4. donnovan86
    It's one of the many situations I've been talking about for years. A LOT of buyers just leave random reviews, sometimes publicly, but especially privately. That's because just like you, I had only good reviews from clients, yet it seems one of my gigs at least suffers from the same issue. It's not a huge deal but still, there's no real reason said regarding why this happens, and it's definitely a problem because if you don't know the issue, how are you supposed to fix that, am I right?
  5. donnovan86
    I think the response rate shown on the dashboard is all-time, whereas the current response rate within the past 2 months might be 100%.
  6. donnovan86
    I don't know, in my case it seems cancellations are not really a culprit. It's hard to say really. As I mentioned, for me, this new leveling system doesn't clarify things, it just puts me in the dark. Because I do see what things have a negative impact, if any, but there's no mention regarding the order that caused the issue or anything like that. I always do my best to deliver great customer satisfaction, but not knowing the timeline that metric covers, and why it has a negative impact.. it baffles me.
  7. donnovan86
    True. It might also be an older order that was canceled. That might also be the reason. For example, I have 19 canceled orders that were inactive orders without guidelines, pre 2022 and Fiverr canceled them in December. Yet the gig in question says client feedback is why I have that 9 score, nothing about cancellations. I don't know man, honestly it can be anything. The more orders you have, the trickier it is to pinpoint what was wrong, if this really is all-time.
  8. donnovan86
    Yeah, they said ALL TIME orders are taken into account. So no matter when and if your order was canceled, that has a negative impact.
  9. donnovan86
    No, I am not TRS. They do qualify me for TRS based on what it says there. Then again, I was qualified for being a TRS ever since I lost it. So yeah, not counting on getting that back ever.
  10. donnovan86
    I mean, it looks clean and all, and it does say some info about what went wrong, but you can't pinpoint what order was the issue. So while there is some transparency, unfortunately this doesn't really help me pinpoint what was the issue and how can I improve...
  11. donnovan86
    Private ratings are not public. They still exist separately. They just added some of the private stuff like value for money in the public rating, but there still are private reviews.
  12. donnovan86
    Just saw mine, I have a score of 9. Out of 4 gigs, 3 have a score of 9 and 1 has 10. The ones that have 9 says client satisfaction has a negative impact. So most likely people leave less than positive private reviews even they are happy?
  13. donnovan86
    If you are talking about the new leveling system, most likely it will start during the day, when Fiverr's team is at the office. So yeah, like last time, most likely around noon GMT or so. We will see.
  14. donnovan86
    Sure. But those are exceptions, not exactly the norm. And if they wouldn't have this avenue, they would require a revision as many times as necessary. So I understand, but at the same time there's not a whole lot that we can do.. Other than report bad behavior like this to customer support.
  15. donnovan86
    Why do you have a 1-5 star system when the majority of active sellers are level 2 and with 5 stars or 4.9. Check the site and try to buy something. It takes a lot of time to find the right person because everyone has great reviews. Some of them have reviews out of pity, others are exceptional sellers. But they all have 5 stars. How do you choose the right person? Because some of those ratings were not correct in the first place.
  16. donnovan86
    And that's the problem with this review system. If a buyer is not careful, he can easily rate the wrong stuff. It highlights how people have been rating us privately when it comes to value for money, but now it's publicly. Some people don't even know English well, so they will just randomly press buttons thinking it's ok. In my opinion, the new review system highlights how some buyers either don't know English well, don't have time to review things, and just randomly press buttons to get it over with. I mean, I had a 1 star review saying "Good Job" just because the person rated me at 1 AM and wanted to go to sleep. And that was a year and a half ago, almost, long before this review system. That's why I know for a fact some people leave reviews randomly, and I think MIlos also said that on the forum recently too, some buyers just want to close the order fast. I think that leads to mistakes. Educating buyers on how to complete reviews is what Fiverr needs to do. There are help pages on the site, linking to them before the buyer places a review will definitely help. At least I think it will.
  17. donnovan86
    Regardless of what happened, you have to try and find the best way to move on. You still have your account and great opportunities in front of you. Learn from mistakes and see what was not ok during that order. See how you can improve. If you think the order was canceled unjustly, you can also go to customer support and show them all the proof. You might not get the money back from that order though, it's a possibility. But you always want to learn from mistakes, so try to turn that into a positive.
  18. donnovan86
    I mean.. the buyer paid so obviously he has to agree to more time. I don't see why we should force a buyer more than what the platform does already. Buyers have to write a multi-page review, they also need to complete a private review, plus whatever things Fiverr sends them. That's on top of a purchase fee and whatever time it takes for the seller to deliver. It's not as seamless as some would like so yeah.. having an extra step to ask the seller might not happen. I think it's reasonable for any seller that sells expensive, larger projects that the buyer might ask for extra time. If you plan like that, it becomes much easier in the end I think.
  19. donnovan86
    I think this mostly affects people that have very large projects only. In that case, you do want to get paid quicker, and if the buyer extends too much, it can take an extra week or so. I get it, they want flexibility for buyers. And in general, unless the buyer needs more time, they just add a few more days. Even when I had a large article lot, they extended with 5 days, I revised within a day and that was the end of it. But as I said, I get both sides. I just don't see how they can improve this. Because if you don't allow buyers to add more time, they will be mad. Sellers want to get paid fast, so they don't want buyers to extend at all. As always, it's up to the buyer, because they are the ones they paid.
  20. donnovan86
    I am pretty sure that was added because some buyers complained there's not enough time to check. And we have to realize that Fiverr has a ton of categories. Checking a logo or an article is easy, however checking massive projects is a lot harder and it might take more than 3 days.
  21. donnovan86
    Which again, points to what I said. The review system adds a lot more power in the buyer's hands. And unfortunately some buyers abuse that power. Some people will agree to something because they need it. But they will not be fully happy, since in their mind they overpaid. That's where most of the genuine 4 out of 5 star value for money reviews come. The rest are people randomly leaving stars, or those not understanding the new review system. My opinion, of course, but it certainly seems like that.
  22. donnovan86
    The problem is that some buyers don't really read everything or just leave stuff there randomly. I had a very happy client that left me a 3.3 star review and came back the next day. And it was not due to the review system, it's because a lot of buyers just rush to finish the review process. I even have a 1 star review from a year ago because the buyer left it at 1 AM their time and just wanted to finalize the order. I asked what was wrong, he apologized because he just randomly pressed stuff to go to sleep.
  23. donnovan86
    The current review system is the one with value for money. Starting with the end of last month, that's the latest review system. It's out of beta. Right now, they are bringing us the new leveling system in a few days. And that will be in beta itself until the beginning or middle of March. So yeah.. I think we need to focus on that new leveling system, which will be hard to accustom with.
  24. donnovan86
    OP is asking about the review system, which I assume will stay the same, since it's newly added!
  25. donnovan86
    It doesn't affect your stats. However, your gig can sometimes go lower in search results. It happens and there's nothing you can do about it. As for dropping in search, there can be other factors too. At the end of the day, I wouldn't recommend constantly tracking where you are in search. Not everyone sees you in the same place you do, so it's just a lot of pressure added in there for nothing.
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