paulkifner

Yes, it definitely has an effect, and the official explanation says so. But the thing is, I do not have any disputes or cancellations on gig with score 4, but I have them on gig with score 8 and 6. Also, all the cancellations were caused by customers placing orders by mistake, and I asked support to return my canceled order rate each time, and they agreed. Another thing is that "seller communication level" is a public thing, and I have 5 starts on it for this gig every time, but the success score system says that I have problems with communication. It just doesn't add up, and there are other examples of this. There's no point in trying to find a logical explanation for our score, they just did it wrong, that's all. Honestly, I'm not surprised, it looks like typical Fiverr style. They put cancellation rate as a main metric, but they have no solution for legit cancellations, all you can do is ask support to investigate EACH case MANUALLY. They invented reply button to quote specific message only in 2023, but if your customer typing something at the same time when you do it, your reply field just disappears 😁, and there is no reply button if you chat on order page at all. There are really a lot of bad UX examples on Fiverr. I believe that there's something fundamentally wrong with Fiverr. At first glance everything looks beautiful and eloquent, but the technical execution leaves much to be desired, to put it mildly.

I have three main gigs, and the new success score seems like someone just put random numbers. Really, all those reasons are totally unrelated to reality. I have the most popular gig (let’s call it N1) with a success score of 8, a less popular N2 with 6, and the least popular N3 with 4, so in the end, my success score is 6. Generally, I was waiting for the new level system with excitement because I was going to be top-rated, since they lowered the required number of orders. But now, it’s going to lower my level from level 2 to level 1 🙂. In the meantime, Fiverr’s email about new changes says: “Utilize this transition phase to enhance your performance and align with the updated standards. Invest time in refining your skills and metrics ensuring you’re well-prepared.” So, do I understand correctly that it’s not Fiverr’s responsibility to ensure their new metrics are relevant, but I just have to accept it no matter what? Okay, let’s look at my gigs’ scores in depth: Gig N1, score = 8, negative impact in “value for money”. I have a lot of custom orders here, but I’ve no reviews with “value for money” lower than 5, and I always come to an agreement about the price, not forcing customers to buy, or something like that. Anyway, everything about this specific metric was said in this thread already: https://community.fiverr.com/forums/topic/324029-new-rating-system-is-punishing-sellers Gig N2, score = 6, negative impact in “Client satisfaction”. I completely don’t understand where it’s coming from. Why does Fiverr know I have an unsatisfied client and I don’t? I have no bad reviews or something like this. Actually, I have one review with 4 stars for “value for money”, but it makes no sense at all since I’ve marked it as negative on a different gig. So they took 4 points off my score and I’m really struggling to figure out why. Gig N3, score = 4 This is my favorite. I have only very satisfied clients, all reviews are 5 stars and guess what? There’s a negative impact in “Effective communication”. I’ve less than 10 orders here, and I’m 100% sure there were no communication problems with any client. This looks like a mystery to me. Even on my gig page, I see the badge “Highly Responsive. Known for exceptionally quick replies.” So what is going on here? We have this explanation article https://www.fiverr.com/cp/success-score-explained right? And in the first section, we can see this small print: To understand how the success score is calculated, read more here. And I know why it’s so small because it explains nothing. It has the same abstract words from the previous article about best practices, and nothing about how it’s actually CALCULATED. You can see there words such as: “…along with other stats that reflect how happy buyers are”, “…different data points from reviews”, “…ability to set clear expectations”. How am I supposed to understand the new score system with this? Especially when I’ve great reviews, but in the end, I see 4 out of 10. Okay, let’s assume that I have communication problems, so why don’t I have them in other gigs? I’m still the same person. Are you saying I turn into a werewolf when I get messages regarding another gig? Why does “Effective communication” take out 4 points, while “value for money” takes 2 points? Why are all those metrics and reasons hidden from the sellers? There are a lot of questions. In the end, it looks like a random mess. In my opinion, such a success score system just CAN’T go live. Please share your opinions below. We are sellers, we are Fiverr, let’s make this marketplace better!