smashradio

How do you plan on sending a quote via e-mail to your buyer? You're not allowed to share contact information with other members on Fiverr, unless it's required to complete the service you're selling and only inside the order page. Not adhering to this will get you in trouble. Fiverr has its own system for "quotes" called a "custom offer". You set that up in the chat here on Fiverr. You're not supposed to communicate outside of Fiverr. All orders, transactions and so on must be kept on Fiverr. You should read the terms you agreed to when signing up for an account: https://www.fiverr.com/terms_of_service I also think you've misunderstood how your gig is meant to work: you set up a gig with a service and then you sell that service. Sure, you can set up custom offers for things like consultations, but I think you should learn a bit more about how Fiverr works before you publish your gig at this point. I don't think many buyers will want to pay a new seller for a "consultation" when they can just write any seller on Fiverr in chat and get a price for their project with a custom offer. P.S. It's "development". Not "developpement".

It depends entirely on why they're angry, but some general rules I like to follow: Be very polite, understanding, and try to repeat what they are saying to ensure they know you understand the situation. Make it clear that you want to help them solve their issue. If the buyer is being a bully/calling you names or in any way treats you disrespectfully, explain that you welcome constructive feedback, but not bad behavior. Always remain professional, even if the buyer mistreats you. That does not mean you should accept bad behavior, but how you respond matters. Stay calm. Don't "talk back" in the same, angry tone. Try to find out why the buyer feels angry and ask them what you can do to make things better. I'd fire the client if all else fails and the buyer is disrespectful/unresponsive to these methods. Here's a post I wrote about nightmare buyers:

No need to pause your gig before editing. But try to make the changes you plan on in one round. That's because your gig might disappear from search results for a little while after making some edits. That's normal, and can happen while the algorithm works to re-learn your gig to decide where it belongs in search results. That's why you should plan everything up front and have the material you need ready. I try to not make many small edits in a row. I like to make my gig edits on weekends at night, when there's no buyers online anyway. That way, I don't miss out on any potential order because my gig was in limbo after edits.

Here's the thing: if you edit your gigs, make sure the edits you do are well-planned and positive for your gig. I edit my gigs often, but only if I see something that can be improved. I think far too many sellers try to constantly edit their gigs, but because they don't know how to make the gig better, the edits end up hurting them. Making your gigs become better can never be a bad thing. For example, you can hire a professional video editor to make an awesome gig video. Add a professional voice-over to it, explaining your value proposition (why buyers should pick you over others). For your web design gig, I noticed you have a lot of text in your thumbnail. That will make it difficult to read on mobile and makes it look messy. Less is more. Same goes for your social media gig. You're a designer, so put all of your best design skills to good use. Having professional, clean and great-looking thumbnails can really help. Improve your gig descriptions by using a native US or UK proofreader. Having a top-notch gig description will help you land more sales. The whole point is to improve your gig. If you do it, it won't be catastrophic at all. But if you just make random edits for the sake of editing, it won't help you.

I'm pretty sure the algorithm picks out a certain number of sellers from each level based on relevancy, price, buyer satisfaction rate, etc. This is just a theory based on the fact that so many sellers notice a dip in business after getting promoted. Perhaps they even have higher demands when picking out level 1 than a new seller, meaning that page 1 results can be more challenging. I'd say the best solution is to make sure you impress your buyers. Get that buyer satisfaction rate rising. Perhaps increase your prices a bit now that you're no longer a new seller. Consider updating and upgrading thumbnails and descriptions and profile pictures. Make sure your gigs are not just worthy of that level one badge: this is the time to exceed expectations by over-delivering, showing off your best work, making your gigs shine, and perhaps even launching new gigs. Research your competition, find out what the TRS gang is up to in your niche, and use all of it for inspiration on how to improve your own gig. Hope this helps! 🙂

Welcome to the club! 🙂 Good advice. I particularly like number 8. Far too many sellers make gigs for services without having the skills to back them up. Fiverr is full of "marketing experts" who don't even know how to market themselves, "professional designers" using Canva, and so on. Knowing what you're truly excellent at is key to success. If you have no skills, don't make a gig. The skill must come first. And don't take on projects unless you know for sure that you're a great match.

Fiverr is one of those "millenial turnstyle" type of businesses. People come and go all the time. So she probably wouldn't know. I think this was back when Fiverr had thumbs up or down and not a five-star rating system. Everybody became a TRS if they got enough good reviews. It might have been some sort of manual approval behind it, but everyone could become a TRS of they sold enough and got thumbs up. It was a bad system and Fiverr became very top-heavy. Awesome! I look forward to hearing if you'll get some results from it. Don't forget to use your success manager for all they are worth. Ask for an introductory zoom call to get to know your SM and get feedback on your gig. It's a great time to ask questions about anything from your thumbnails to your descriptions, gig videos, or how you handle communication with buyers. Also, make sure to ask where you're at with your buyer satisfaction rate. They won't give you details, but if your SM is any good, she will give you subtle hints like saying "it has room for improvement" or "you're doing really well!" or "it has gone down a bit lately. I would consider..... " and so on.

This sounds pretty strange, yes. I'd reach out to support about your gig being removed. It might have been an automatic thing. This sure sounds like a fishy buyer either way. When all of this is over and done with, I'd block them. I hope everything works out!

Lots of sellers from Africa working on Fiverr. Payoneer indeed works in Cameroon, so you should look into that. I highly doubt that Fiverr will implement additional payment solutions. If that was easy, they would already have done it.

If it false flags as a virus, I wouldn't say it's the best of there are alternatives out there that does the job without this major issue. I'm not a programmer, so I wouldn't know. 🙂 Talking of source code: this only helps if the clients knows anything about code. If not, showing them the source code won't help. It will only look like a scary wall of cryptic mumbo jumbo.

You receive the badge if the algorithm thinks that you deliver excellent value to buyers. This is determined based on a number of factors, the biggest being your buyer satisfaction rate and overall gig quality. Fiverr asks buyers to rate you based on the value they think your gig had. So if you receive excellent private feedback from your buyers, that will help towards getting this badge. I have a theory that if you deliver a Fiverr's Choice order and you get great private feedback, this will increase your chance even more of getting it again. When it comes to returning buyers in the reviews, I have tons of returning buyers (60-70% of my business is returning buyers) and only a few of them leaves a review every time. When you order from someone 10 times in a month, you don't take the time to answer surveys and reviews every single time.

That does not matter. These groups are spam in themselves, and they don't become less useless just because they were made for the purpose of spamming. It's like a black whole, just pulling in all sellers who don't know any better.

A bit entitled, are we? You're not saying anything about why you got deranked, so we can't tell you what to do about it.

You became the victim? You made a choice to spam social media with your gig instead of doing actual marketing. This is the consequense. All actions have a reaction. As @donnovan86 said, take this as a learning experience. Spamming social media groups with your gig does not work.

I agree. The forum is already overwhelmed with pointless posts. No need to announce every order here on the forum. Milestones like 1000 orders, maybe, but not order number 6 or 7 or 73.

It helps showcase that you have the skills you claim to have. In certain categories, skill tests are mandatory before being allowed to set up a gig.

If you're struggling with your visibility on Fiverr, you need to understand why that happens before you can do anything about it. A sudden drop in visibility is often caused by negative, private feedback to Fiverr. That affects your buyer satisfaction rate. The best thing you can do is spend that downtime working on improving your gigs. Make sure your gig descriptions are free of any errors. Perhaps try to increase your pricing (Fiverr loves gigs that earn more, so increasing your rates can increase your visibility). Maybe you can stand out in your category by having a creative, professional gig video? They increase engagement with your gig, but only if it's professionally made. I'm not an author, but if I were looking for a cover designer, I would want them to read my book before designing it. You're putting a "face" to my story, characters, and ideas, so I'm a bit surprised that most book cover designers don't offer this service. You can't do that for 10 or 20 dollars, but it might be a nice extra—just a thought. Make sure to over-deliver whenever you get an order and treat your buyer as a VIP. Impress them! If you've gotten some negative private feedback lately, this could help raise it back up again. Best of luck! 🙂

I don't remember when it became a manual thing, but it's been so for several years already. This was way back in the old days. But like you said: your success manager didn't do anything for you. That was because TRS was too easy to achieve. It might have been manual for you, like you said, but a lot of people got the level, meaning the SMs where stretched too thin. Having it as a paid service makes a lot more sense. That said, it really does matter who you get as your SM. I've had two, and they have both been awesome, helpful and responds to me within a day or so, even on weekends. I've heard of others having a totally different experience, so I think it all comes down to who you get as your SM (and how you use that service to your advantage). If you don't generate enough income to invest in your business, perhaps the investment is what's lacking? But then again, you said you don't run your Fiverr work as a business. If you just do it as a side-gig to make some extra cash for gas and take-away, it might not make sense to invest in Seller Plus.

Receiving likes from you does mean a lot more than some random member liking 20 of my old posts in a row. That's because the quality and care you put into your posts means you set the bar high. I know it comes from someone who genuinely enjoyed the content, rather than some random ignoramus hunting for badges. Yes! You've deserved it! 😄 Do we need it? Certainly not. But most forums have some sort of "levels" for their members. Gamification encourages activity, and without activity, a forum dies. The problem starts when people think levels matter. You see this in support forums, where "experts" are rewarded for dealing with customer support cases. It saves the company from having to deal with a lot of inquiries. Companies like Microsoft and Fiverr have realized that if they just reward people with titles like "Expert advisor" and a few badges, they will do that job for them in 90% of cases. Just think about it: we're on the forum daily, answering questions from sellers and buyers that would otherwise end up in the support inbox. We're doing that work for "free." The payment is a badge and a title. Without it, many people on this forum would probably find a better use of their time than playing customer support agent on a forum. I'm guilty of this myself, but I don't do it for badges: I do it because I genuinely enjoy helping people. I was one of the members crying out for something to be done with the spam problem. The system in place today results from community members growing ever more tired of all the "pray for me" and "congress" posts. For some reason, Fiverr decided to no longer use community members as m0 dz. "Fiverr Staff" (invisible people not doing their job at that point) got the responsibility. I'm glad to see we once again have community members as m0 dz. Frank and the others are helping to make the forum a better place. But the change I wanted to see the most – that we didn't get – was a separate forum for only top-rated/pro sellers. A place where actual business people could get together, discuss the platform, new features, provide feedback, and learn from each other. But I guess the "regular" forum would die out if that happened. Anyway, it's not fun sifting through 200 "pray for me" and "gig rank going down day by day" posts to find meaningful discussions with talented people. That said, you have provided tons of valuable content to the forum since you arrived. If I were in charge, I'd manually bump you up to Grand Master.

You should talk to customer support about this, because I'm honestly not sure if that would be OK or not. I highly doubt it.

P.S. Just to add a bit of context to that "fraction" I was talking about: I recently did a voice-over job for a government agency via an agency. The script was 70 words, for one year of usage, and I earned 3500 USD on it minus my agency fee of 10%. If they want to use it again next year, that's 3500 USD more for me. Had they thought of visiting Fiverr, they would have gotten the same product (minus the live direction) for 35 dollars (of which Fiverr charges us 20%.) It would have been recorded in the same high-end studio, by the same voice-over actor, and I would have chosen the same style as they asked for during the recording session anyway. Given that we're offering such a bargain, I don't think it's unreasonable to say that we, as sellers, shouldn't be asked to then wait even longer. I love your suggestion about faster pay-outs, but it's not realistically going to happen.

I think that would fall on deaf ears around here. So at the moment, it does have something to do with it. If a seller delivers today, it will take three days before the order auto-completes, followed by 14 days of "pending clearance" before they receive the funds. If they need to withdraw it to their bank, you can add 2-3 days in some cases for that to happen, depending on the seller's bank and country. But I totally understand why you think three days is too short. I just don't believe this is a big issue for most buyers. It's already a stretch making buyers wait 17 - 21 days for their money, and I don't think Fiverr would want to change that. If I were to guess, I'd say it has to do with the cash on hand making interest and providing a steady cash flow through the company. In addition, Fiverr holds on to the money in case the buyer decides to go the route via customer support for cancelation after the order has been completed. My point about the weekend is: if you don't receive any deliveries during the weekend, this shouldn't be an issue. That would at least leave you three days (plus/minus a few hours due to time zones). If that's the case, I'd communicate with your seller before making the order. Arrange for them to send the files for review without closing the order and with a longer deadline. As your suggestion stands now, it would cause an even longer wait for sellers. Personally, I'm always planning my finances a year ahead, so I never have this issue and I don't live from paycheck to paycheck. But a lot of people do. In these troubling times, with a financial crisis happening before our eyes, riots in several countries due to food shortages, rising gas prices, and potential civil unrest due to inflation, a looming gas crisis due to the war, and possibly more restrictions due to Covid if this "ninja" variant keeps making trouble, I think that's a tough ask. On a side note: most voice-overs you order here on Fiverr cost you a fraction of the going market rate outside of Fiverr. And I really do mean a fraction. You're basically getting a fantastic voice-over deal, perhaps saving thousands of dollars compared to what outside talent would charge for similar gigs. I don't think it's unreasonable to say buyers are getting a bargain. If they really want the full-service deal with revisions going on for a long time and a more open "framework," provided by the artist, that is available. But it will cost you.

Perhaps your problem is that your buyer requests are not well-written? I suggest working on your English skills a bit. For buyer requests: Avoid copy-pasting Write meaningful responses Begin the response with something confirming that you've read the request in full Mention only relevant skills and experience. Avoid talking too much about yourself and focus on what the buyer needs and how you can help them achieve it.

If you ask me, the whole level system is flawed. It encourages people to react to everything they see and post random "thank you" posts. I would much rather have a system that's based on reputation points combined with the time you've been a member on the forum. Being awarded for writing pointless replies and spamming the like button (I received like 200 notifications today, from random "likers" out there who are chasing levels). I don't mind getting likes, of course, but when they mean nothing, and I get 50 likes from the same person on posts I wrote a year ago, it becomes an annoyance.

They might, if the buyer reaches out to them complaining about you sending them a virus. If they add the proof of an anti-virus software saying it is a virus, you could get in trouble for that. I'm sure they would trust a reputable antivirus software company more than a Fiverr seller in such matters. I can't help but notice that one of your screenshots says: "It is one of the recommended converters". "One of" caught my eye. if you're having trouble with the converter you're using, why not try a different converter? You might avoid the entire issue. Just a thought. Also, have you tried following this guide? https://python.plainenglish.io/pyinstaller-exe-false-positive-trojan-virus-resolved-b33842bd3184