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smashradio

Seller Plus Member
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Everything posted by smashradio

  1. Hahahahahahahahaha (in an effort not to spam, just pretend like this laugh goes on for several minutes).
  2. Don't forget that effect can sometimes precede cause. A reaction can be observed before the action which initiated it. Every second might become the past, but who are we to say that this is not just a reaction happening before something that happened in the past?
  3. You mean the present? And Grand Master B never goes out of style!
  4. I can understand why you'd feel this way. As both a buyer and seller, I can certainly see that a more extended time window before auto-completion would be nice, especially on weekends. However... Sellers here on Fiverr typically have to wait 14 days before they get paid by Fiverr (7 days for Top Rated sellers and Seller Plus members). That's in addition to the three days before the order auto-completes. Sometimes, it can take 17 days before we get paid for a project. To make matters worse, Fiverr extends this during the holiday season to allow buyers seven days instead of three. That means sellers must wait for up to 21 days around Christmas. From a seller's perspective, giving buyers even more time before the order autocompletes would not be popular. With all that said: you can get around this by simply explaining the situation to your seller before you make an order. For example, you could ask if they would send the file but keep the order open since you need more time than the allotted three days to review it. They could account for this in the order delivery time. The seller may work with you on this, or they may not. That's up to them. The nice thing is that you also choose which sellers to work with. 🙂 P.S. I'm a voice-over actor and have frequently bought voice-overs on Fiverr, so I know how this works on both sides of the order page. I understand your frustrations. However, I have repeatedly ordered voice-overs from different time zones, even on weekends, had them reviewed in their respective language, and requested revisions in less than 24 hours. So it's not "physically impossible." I'd also like to add that you could solve a lot of this with some better planning. If you order a voice-over right before the weekend and expect your VAs to work on weekends, why shouldn't you do the same? You could always order the voice-over earlier in the week, or speak with the talent about delivering a couple of days later so you have weekdays to review it. You're basically asking us, as sellers, to wait longer for our payments, because you make orders that require us to work on weekends. If this was delivered on a monday and you still can't manage to review and provide feedback in three days, I'd re-evaluate my workflow.
  5. This whole thing reminds me of Married with Children. Grand Master B!
  6. Less is more. I'm talking about text. If you're using a small font size or have too much text on your thumbnail, it will just look messy in search results, especially on mobile where it gets totally unreadable. Your thumbnails are difficult to read when not viewing them in full size. I understand that you don't want to use your face. That's fine, but just know that not doing so will put you at a disadvantage, because showing your face is a major trust signal to buyers. Personally, I think your thumbnails look a bit dated, have too much/difficult to read text. Here are some that stands out to me, without a face: The first two for their simplicity: pure inspirational images. Giving off that "real author" vibe. The last two because they had bright colors that stand out among all the dark/gloomy images and messy stuff designed in Paint. With that said, I think your niche really has a "thumbnail" problem. I had trouble finding gigs with good thumbnails and the ones that had, didn't necessarily sell well. So I can see why you're finding it vexing to get inspiration from your category. I would perhaps look at some different niches, but still related to fantasy. I think these sellers are onto something: It immediately tells me that this is about stories/books. With some great fantasy image as the backdrop for some cool book covers, you could perhaps stand out. It not only looks good, it makes it seem like your stories is publishable. Real. Worthy of a book. Perhaps you could write some short stories (originals, just for this purpose), send them to a cover designer who offers mockups, and get a few cool covers in retun that you can use. Get someone to draw or design an awesome, original backdrop. Go for something red/orange/blue to make it stand out. Hollywood loves those colors for a reason. Just some ideas I hope you can use! Disclaimer: I'm not a designer, but I've been selling and buying on Fiverr for 8 years, several of them as a Top Rated Seller (not in your niche/category).
  7. I blocked a seller who clearly tried to scam me once. They where the most persistent people I've ever come across. Six new profiles later and they somehow managed to place an order with me. I ended up having to complete the order, and I feared they would just do a cancelation down the road. So far, they haven't and even came back for seconds. Paid my rent that month, dispite all my efforts to block them, repeatedly. The order was legit, but they tried getting me to transfer funds to them because they had allegedly paid me directly via Paypal. Obviously, this wasn't true, since I never would give anyone my Paypal or violate the terms on Fiverr like that. So I contacted support, and they just said it was up to me if I wanted to complete the order or not, even though they had tried to scam me. Weird situation - lol. Anyway, I digress. Blocking someone does not stop them from making a new account, reporting you from that account or doing something to mess up your account. Just so you're aware of the risks involved, if you feel this individual is a dishonest Demandogorgon/Scopoflayer/Toxic Spider Monster, all described in the below topic: To say no, I would simply go with: "Thank you for considering me for this project. Unfortunately, I don't think I'm the best fit for you at this time. I wish you the best of luck with your project!"
  8. If your account has been suspended or is under review, you should have received an e-mail from Fiverr about it. You can create a ticket with support here: https://www.fiverr.com/support_tickets/ If you can't sign in to your seller profile, you can send an e-mail to support@fiverr.com But like I said: you should already have an e-mail explaining why your account is under review or suspended. You can read more about what happens if your account gets suspended here: https://www.fiverr.com/support/articles/360014585217-Why-accounts-are-disabled
  9. Here's some helpful tips on taking time off/using the out of office mode Using OOO can in fact hurt your business. Not because of the mode itself, but because Fiverr tends to reward gigs that sell/buyers that do business on the platform. If your gigs are at a stand-still for a long period of time, this will affect your visibility on the platform, even after you come back. One time, I went away for a week using OOO, and it took a good week before things got back to normal after I deactivated it. The Fiverr algorithm needs a bit of time to register that you're "alive and kickin'" if you haven't been selling/getting messages for a while. At least, that's my impression, but it has little to do with OOO, and more to do with the fact that you're not working on the platform for a while. Because of this, I always allow buyers to message me, even when away. I respond just as fast as I would normally. If you have any further questions, just ask 🙂
  10. You could improve your thumbnails to increase trust, for example by adding a (professionally taken) business portrait of yourself to it. You can also use gig videos, as they are known to increase engagement and click-through-rate (if it's any good). Just make sure the images and/or videos you use are made by pros who know what they are doing. Even if you market your gig via promoted gigs, that's no guarantee that you'll land sales or get more traffic to your gig. That's your job, and it's done by having a very attractive gig that stands out, a great value proposition and making sure your gig is set up to convert as many clicks into buyers as possible.
  11. Only select sellers are eligible to use this feature, and will receive an invitation to join. If you haven't received an invitation from Fiverr, that means this feature is not available to you at this point. You can read more about the feature here: https://www.fiverr.com/support/articles/4404324058513-Top-clients
  12. It's better to consider why a whopping 50% of your orders got canceled in the first place. Then you should re-evaluate this whole "being a freelancer" thing. Did you start out with a proper business plan? Do you have the skills to offer what you want to sell and do a great job? I'd start there, before thinking that something was/is wrong with your account. To answer your question: if your stats have dropped down to a 50% order completion rate, it's going to be nearly impossible to get out of it unless you manage to land jobs via custom offers or have regular buyers already. But even if you delete your current account and make a new one, it won't matter unless you sort out the things I mentioned above, like having a great service/product, a business plan, and the skills to execute that plan.
  13. Haha. Actually, they do have sacrifices, but only symbolic (think pins in dolls and burning of pictures to "sacrifice" someone they hate). But I already have my own religion. Praise be to the Fiverr Totem. All hail High Priest @newsmike
  14. If you have a high cost to order ratio, I'd look into improving my gigs. Remember that a buyer clicking on your promoted gig, doesn't mean they will make an order. If your gig doesn't convert that click into an order, you end up paying for nothing. Having great gig thumbnails, gig titles, descriptions, pricing that makes sense and perhaps a good gig video will help. You should look into increasing your conversion rate. That's a good metric to see if you're doing all the rights things or not. Here's a post I wrote on improving the conversion rate:
  15. You can share the information necessary to complete the order within the order page. So if that information is required to do the job, then you can share it there. You can not share this information in your regular inbox chat. "Privacy & Identity - You may not publish or post other people's private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Fiverr will not be protected by our Terms of Service." The above is from the terms on Fiverr. I've highlighted the relevant part. Here are the terms: https://www.fiverr.com/terms_of_service
  16. I noticed an increase in spam from bottom-feeders. The type that goes something like this: "I profesionell translater do for u good good work every day u sent me job i do it yes? please sir dear?" Since I became TRS, I've more than tripled my monthly income, but I don't think that's because of the TRS status. I think the TRS status is a reflection of the quality I provide, and it is in fact that quality that has earned me the increase in revenue. But is it a nice-to-have in terms of beating your competition and attracting more buyers? Sure! I did increase my rates and opened up new gigs based on my market research. So being a TRS has probably allowed me to charge more for my services. There's no doubt that being a TRS can increase your earnings. But it doesn't happen overnight or if you stop improving.
  17. Vickie: You are a fast learner. There's now a spot with your name on it on the Fiverr Totem. Welcome to the club! As is customary when a new member earns their Totem, you receive one free Conga robot vacuum*. I'm sure you'll love it! *Shipping and the individual purchase, including payment of all costs, taxes, the purchase price, shipping, fees and usage of the unit, must be covered by the individual receiving this honor.
  18. A success manager comes with Seller Plus. Not all sellers are eligible for it. If you are, you can join here: https://www.fiverr.com/pages/seller-plus It costs 29 bucks a month. I was invited to join early on. I remember that Top Rated sellers used to get a success manager for free. As I remember it, the problem was that the system also rewarded TRS status automatically. It was just another seller level and the marketplace was saturated with them, meaning that there was no capacity left with the SMs. It was just a bad deal for everyone and didn't really make a difference. Now that TRS is manually awarded, there are fewer of us on the platform, but since Fiverr needed to increase their revenue, it became part of Seller Plus instead.
  19. Indeed. Everything must first be based on the quality of your deliverables and communication. My method can only work if it comes as an added bonus to all of that. But I think offering great quality alone can lead to an "as expected" and "average" on the private feedback, which is why over-delivery is so important. That bonus can be the difference between maintaining your buyer satisfaction rate, and increasing it.
  20. I check in with my SM every now and then (used her as a sounding board for new gig thumbnails and to check in on my buyer satisfaction from time to time). To save her the time it takes to set up a zoom call, I usually just do it on e-mail. Also, I hate meetings. I already have fast withdrawal since I'm a TRS. The advanced analytics are nice, though. A part of me also want Fiverr to see that this stuff works and that they should charge sellers just for being here. So I want to be part of it for that reason, as well.
  21. Indeed, I believe you have. You can still offer affordable alternatives, though. How many words are there in a typical order for Youtube on your gigs? Because you can price additional words - so you could potentially charge only 5 bucks for each 250 words in addition to your base price (just an example). It might still capture the cheaper clients (if that's who you want to work with) but if you want to move up in the world of VO, you tend to get better clients at a higher price point. Super low pricing can be a good way to attract buyers when you're new, but I think it has a lot of problems, too. For instance, you tend to attract buyers that are difficult to work with, demanding individuals and penny-pinchers with a 5-dollar gig. So I think you should raise your base price as well, not just the title. My Success Manager told me pretty directly that Fiverr favors higher priced gigs in search results these days. After all, it's better for Fiverr if they can sell a 20-dollar-gig instead of a 5-dollar-gig.
  22. I want it for 19, too! Fiverr is not fair. Mr. Donnovan – we have to do something about this! If someone else gets it, I must get it too! Noooow. 😭
  23. I like to believe that I'm an intelligent guy. For that reason, I don't have a public, personal opinion on Scientology. What I can say is that I have refused to work with the church of Scientology, due to their strict contracts and terms. I've been offered a few VO projects from "Golden Era Productions" over the years. Personally, I'm a conservative atheist (basically take all the good old conservative values of a good, Christian family, remove the religion, and you have Mr. Smash).
  24. Turning First-Time Buyers Into Returning Ones: How to Do It in 3 Easy Steps Getting new buyers is fun, but your regular clients are the ones who will save you during slow periods, when your visibility (ranking) drops, or when you need more orders to get out of a cancellation or negative review, hurting your stats. This method will impress new buyers almost every time, and you can start implementing it today! Here's what you do: Make sure to offer a valuable order extra on your gig page. This could be rush delivery, extra versions, syncing a voice-over to video, adding music to a video edit or a landing page template to go along with a complete website design. Make sure it's something valuable that buyers will always appreciate, even if they wouldn't spend money on it. Make sure the price reflects that value. Without saying anything at the start of the order, include that extra for free to all first-time buyers. Make sure to let the buyer know in the delivery message: "Since this is your first order with me, I've upgraded you to my rush delivery (worth 45USD) free of charge!" Don't overdo it; ensure it's something you can always deliver to your new buyers without too much work. If an order came in while I was sleeping, I might not offer the rush delivery but instead, opt for making a bonus version of whatever they order. If you do this with all your new buyers, you're almost guaranteed to impress them. People love getting extras for free and it makes them feel special. It increases the chance of positive feedback, sure, but more importantly, it increases the chance of them returning for more in the future. Building loyalty should be part of your business plan; this is an easy way to accomplish it. Bonus tip: Keep track of your buyers. When they reach milestones like order number 10 or 100, give them a freebie, a discount, or something to thank them for their loyalty. If you have Seller Plus, you can use coupons.
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