Jump to content

How to edit my review?

easternsouls

By easternsouls
in Tips from Buyers

Recommended Posts

easternsouls Newbie

easternsouls

Posted
  • Author
Posted

Are you a buyer? If yes, there are two ways. One is for the seller to open a dispute in the Resolution Center and request feedback revision (if you accept, you’ll be able to edit your review), and the other is to contact Customer Support and ask them for help.

Thanks for your support, I asked for removal of the feedback.

Link to comment
Share on other sites
spark4hope Newbie

spark4hope

Posted
Posted

You can actually edit the gig very easy. If it’s within 30 days you can always go back to order page and right bellow you have an “Edit / Remove Feedback”.

You can simply remove it for good or edit it.

Either way, you can do it yourself without asking for support if it’s within that period of time.

Link to comment
Share on other sites
fonthaunt Proficient

fonthaunt

Posted
Posted

You can actually edit the gig very easy. If it’s within 30 days you can always go back to order page and right bellow you have an “Edit / Remove Feedback”.

You can simply remove it for good or edit it.

Either way, you can do it yourself without asking for support if it’s within that period of time.

@spark4hope This does not work anymore. Buyers cannot edit reviews unless the seller allows it or Customer Support intervenes.

Link to comment
Share on other sites
fonthaunt Proficient

fonthaunt

Posted
Posted

@fonthaunt Oh really? Why they changed that? It wasn’t something bad.

Sorry for miss-informing.

I suppose Customer Support would be best to answer the “why” question. It seems to have pros and cons. It prevents buyers from asking for free work later and coming back to downgrade a review, which is good. On the down side, if the buyer wants to upgrade a mistaken review, they can’t do it easily. Fiverr also no longer allows people to offer refunds in exchange for a review removal or edit. So, it’s just new policy. There is more on it in the help pages on www.fiverr.com/support.

Link to comment
Share on other sites
easternsouls Newbie

easternsouls

Posted
  • Author
Posted

@fonthaunt Oh really? Why they changed that? It wasn’t something bad.

Sorry for miss-informing.

Thanks anyways. This is what I got back from Customer Service. Very clearly explained.

So that you can update your feedback, please reach out to the seller, and ask them to use the Resolve Now button at the top of their order page to send you a feedback modification request.

The seller’s feedback modification request will appear as a dispute on your order page. Please click the “Accept” button in the dispute box to accept the seller’s request. You will then be able to edit your feedback.

For more information, please review our [Feedback and Ratings)(http://support.fiverr.com/hc/en-us/articles/235645527-Feedback-and-Ratings) article.

Link to comment
Share on other sites
misscrystal Grand Master

misscrystal

Posted
Posted

Thanks anyways. This is what I got back from Customer Service. Very clearly explained.

So that you can update your feedback, please reach out to the seller, and ask them to use the Resolve Now button at the top of their order page to send you a feedback modification request.

The seller’s feedback modification request will appear as a dispute on your order page. Please click the “Accept” button in the dispute box to accept the seller’s request. You will then be able to edit your feedback.

For more information, please review our [Feedback and Ratings)(http://support.fiverr.com/hc/en-us/articles/235645527-Feedback-and-Ratings) article.

So that you can update your feedback, please reach out to the seller, and ask them to use the Resolve Now button at the top of their order page to send you a feedback modification request.

I tried that Resolve Now button yesterday, and nothing happened. I got a short message to contact customer support. I had delivered the order 17 days previously.

Link to comment
Share on other sites
djgodknows Contributor

djgodknows

Posted
Posted

So that you can update your feedback, please reach out to the seller, and ask them to use the Resolve Now button at the top of their order page to send you a feedback modification request.

I tried that Resolve Now button yesterday, and nothing happened. I got a short message to contact customer support. I had delivered the order 17 days previously.

3 Days…

Link to comment
Share on other sites
djgodknows Contributor

djgodknows

Posted
Posted

So it’s 3 days after the delivery?

Or 3 days after the review is left?

So he waited about two weeks to leave a review, so because of that we are out of luck to use the Resolve Now button?

The user has 30 days to leave a review POST-delivery.

Once a review has been left, (until the latest update), the review could be updated WITHIN 3 days.

So not sure if the condition still holds true after the latest update.

Could you post a Screenshot of your situation maybe?

Link to comment
Share on other sites
misscrystal Grand Master

misscrystal

Posted
Posted

The user has 30 days to leave a review POST-delivery.

Once a review has been left, (until the latest update), the review could be updated WITHIN 3 days.

So not sure if the condition still holds true after the latest update.

Could you post a Screenshot of your situation maybe?

Can we use attachments here or do we need to use html to post a screenshot?

Link to comment
Share on other sites
easternsouls Newbie

easternsouls

Posted
  • Author
Posted

Just use the upload button to add an image like below:

e1283b0b7b0a39a95f49adda7246330a40b8c13f.JPG

Your buyer has 3 days to modify the review. If it’s passed the deadline he would have to reach out to customer support for assistance.

I could not change my review within 3 days. I had to reach out to the

seller to press the resolve button so I could change the review. I am not

sure id I had to ask customer service as well to prepare something with the

order first to open the review area first for changes.

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

Go to topic listing
×
×
  • Create New...