Handling spam messages

[uk1000]

8 hours ago, devanshu_13911 said:

Is it a genuine message from fiverr asking to add card 💳 details.

Fiverr wouldn't send a google drive link to your inbox to enter your card details in.

We're also not allowed contact off Fiverr. Don't enter your card details after getting an inbox message.

Edited June 21 by uk1000

[navjotmahey]

Scam alert! Fiverr, please take note and prevent these scams.

Hi Fiverr,

Today, I received a message on Fiverr asking me to scan a barcode.

This is a scam, so please avoid it. I also request that Fiverr take strict steps to prevent such scammers.

Quote

 

[shaon_design]

these scams are getting out of hand.

[dariocositor513]

3 hours ago, shaon_design said:

these scams are getting out of hand.

Absolutely true, I've recently started here on Fiverr and so far I just got bombarded by scam messages, they absolutely need to do something, definitely getting out of hand.

[Lena]

Hi @navjotmahey 

On 6/22/2024 at 4:51 AM, navjotmahey said:

I also request that Fiverr take strict steps to prevent such scammers.

We are aware of this issue and we are working on resolving it. 

In the meantime, please report this user to our Customer Support so we can take further steps. Kindly send an email to support@fiverr.com with all the screenshots. 

Thank you. 

[dariocositor513]

Countering Scam Attempts on Sellers: Any Plans?

Hello Fiverr Community,

I've noticed a troubling increase in scam attempts targeting sellers lately, and I'm sure many of you have experienced similar issues. As a dedicated seller on Fiverr, it's becoming increasingly concerning how frequent and sophisticated these scams are getting.

I’m reaching out to see if there are any plans or strategies in place by Fiverr to combat these scam attempts or if anyone has at least some information or news on this topic. The lack of communication from Fiverr itself is starting to feel concerning.

Any insights or updates from the Fiverr team would be greatly appreciated. Additionally, if any fellow sellers have tips or have successfully dealt with scam attempts, please share your experiences.

BR,
Dario💯

[creative_howl]

Scam prevention is no easy task. In my experience, they're already working on it actively (I saw someone getting banned in real-time right after they sent me a spam message).

As far as tips for sellers: just use your common sense when dealing with clients. If something feels off, or too good to be true, it usually is.

[Lena]

Hello @dariocositor513 

4 minutes ago, dariocositor513 said:

I’m reaching out to see if there are any plans or strategies in place by Fiverr to combat these scam attempts or if anyone has at least some information or news on this topic. The lack of communication from Fiverr itself is starting to feel concerning.

We are fully aware of the scams that are circulating and we are actively working toward a solution. If there is something you would like to talk about or suggest, you can always send an email to our Customer Support or send me a message. We welcome all Community members to share their ideas and suggestions with us to help improve their user experience.

42 minutes ago, dariocositor513 said:

Any insights or updates from the Fiverr team would be greatly appreciated.

Our Forum members are notified about updates. You can find them pinned on the Topics page.  

We kindly ask you to report these scams by sending an email to support@fiverr.com so that we can take the appropriate measures. 

Thank you and have a nice day. 

[navjotmahey]

5 hours ago, Lena said:

Hi @navjotmahey 

We are aware of this issue and we are working on resolving it. 

In the meantime, please report this user to our Customer Support so we can take further steps. Kindly send an email to support@fiverr.com with all the screenshots. 

Thank you. 

Okay, I will email

[agenciawem]

Thanks for sharing, i hope you didn't scan the code. What they can do with this?

[drshahidur]

On 6/6/2024 at 11:58 PM, awoyemivictor01 said:

am new here and the first message I received was a spam message. this is so unfortunate 

I am very much new in Fiverr, received spam every time I publish a gig. I think these crooks targets especially the new comers in fiverr. I received four msgs, all of them are spams same as you.

Edited June 23 by drshahidur

[rayhan0011]

I scanned  Will i have any problem?

 

[yanuanda]

Thank you very much for the update. I just joined Fiverr and as a Newbie I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 
Therefore, apart from getting orders, I also had difficulty maintaining the response rate. Please tell me or share all professional experiences and how can I avoid it. Thank You.

Regards

Indra Yanuanda

Edited June 23 by yanuanda

[creamdigi]

Beware of Fake Payment Confirmation Emails: Stay Safe on Fiverr

Hello Fiverr Community,

Recently, I have been receiving suspicious messages that look like they are from Fiverr, informing me that I have received a payment for my services. These messages often include a QR code to scan for payment, which is not a legitimate practice on Fiverr.

Here is an example of such a message:

Key Indicators of a Scam:

1. Unusual Payment Instructions:

   • Fiverr does not ask you to scan a QR code to receive payment. Payments are processed through the platform automatically.

2. Suspicious Sender Email:

   • Official Fiverr emails will come from e.fiverr.com or fiverr.com. Always check the sender's email address carefully.

3. Suspicious URLs and QR Codes:

   • Be wary of emails containing QR codes or links that direct you outside of Fiverr. Always check the URL for authenticity.

4. Immediate Action Requests:

   • Scammers often create a sense of urgency. If an email urges you to act immediately, take a moment to verify its authenticity.

Steps to Protect Yourself:

1. Verify Communication:

   • Always check your Fiverr dashboard for any payment updates or messages. If you receive an email claiming to be from Fiverr, compare it with your dashboard notifications.

2. Report Suspicious Messages:

   • If you receive a suspicious message or email, report it to Fiverr Support immediately. Do not click on any links or scan any QR codes.

3. Enable Two-Factor Authentication:

   • Enhance your account security by enabling two-factor authentication on Fiverr.

4. Educate Yourself:

   • Familiarize yourself with Fiverr's official communication methods and payment processes. This knowledge will help you identify scams more easily.

Feel free to share your experiences and any additional tips you might have for avoiding scams on Fiverr.

 

Stay safe,

Creamdigi

[uk1000]

19 hours ago, yanuanda said:

I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 

Your response rate to a message will only decrease if you don't reply within 24 hours.

For spam messages, reporting them as spam is supposed to not make it affect your response rate, though in the past it still did so if you want to be sure your response rate won't be affected you could enter any relevant reply within 24 hours and then mark it as spam after responding.

Edited June 24 by uk1000

[Kesha]

On 6/23/2024 at 11:15 AM, yanuanda said:

Thank you very much for the update. I just joined Fiverr and as a Newbie I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 
Therefore, apart from getting orders, I also had difficulty maintaining the response rate. Please tell me or share all professional experiences and how can I avoid it. Thank You.

Regards

Indra Yanuanda

 

On 6/23/2024 at 4:59 AM, drshahidur said:

I am very much new in Fiverr, received spam every time I publish a gig. I think these crooks targets especially the new comers in fiverr. I received four msgs, all of them are spams same as you.

Hi!

We apologize that this has been your experience. 

As we work to mitigate this issue to protect new sellers like you, I encourage you to report each message as they come. 

Reporting spam messages will help us crack down on spam accounts and protect your response rate.

For an extra measure of protection for your response rate, you can also aim to respond with a simple reply within 24 hours in addition to reporting the message.  

[drshahidur]

28 minutes ago, Kesha said:

 

Hi!

We apologize that this has been your experience. 

As we work to mitigate this issue to protect new sellers like you, I encourage you to report each message as they come. 

Reporting spam messages will help us crack down on spam accounts and protect your response rate.

For an extra measure of protection for your response rate, you can also aim to respond with a simple reply within 24 hours in addition to reporting the message.  

Thanks for your response. I will do accoording to your suggestion. 

[nickj2013]

My spam interactions via inbox have fallen off significantly. Also, no longer getting low quality briefs. Not seeing a ton of orders on the platform either but, two out of three ain't bad. 

[mudassar1113]

I also receive the same thing... Everyone beware 

[meet2rahat]

I got another spam message. It can be really frustrating to receive spam messages.

[creamdigi]

12 hours ago, mudassar1113 said:

I also receive the same thing... Everyone beware 

I hope you didnt responded and reported to fiverr.

 

Stay safe,

 

[navid_zafar]

Simply report it to Fiverr and move forward.

[meet2rahat]

10 minutes ago, navid_zafar said:

Simply report it to Fiverr and move forward.

Yes, Fiverr already banned that account.

[alam7614]

2 hours ago, meet2rahat said:

I got another spam message. It can be really frustrating to receive spam messages.

Recently, it's really extreme level disturb. How can face those scammer?

[alam7614]

Yesterday I blocked a scammer. Is it any effects in my account?