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Handling spam messages


Kesha

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8 hours ago, devanshu_13911 said:

Is it a genuine message from fiverr asking to add card 💳 details.

Fiverr wouldn't send a google drive link to your inbox to enter your card details in.

We're also not allowed contact off Fiverr. Don't enter your card details after getting an inbox message.

Edited by uk1000
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On 6/6/2024 at 11:58 PM, awoyemivictor01 said:

am new here and the first message I received was a spam message. this is so unfortunate 

I am very much new in Fiverr, received spam every time I publish a gig. I think these crooks targets especially the new comers in fiverr. I received four msgs, all of them are spams same as you.

Edited by drshahidur
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Thank you very much for the update. I just joined Fiverr and as a Newbie I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 
Therefore, apart from getting orders, I also had difficulty maintaining the response rate. Please tell me or share all professional experiences and how can I avoid it. Thank You.

Regards

Indra Yanuanda

Edited by yanuanda
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Beware of Fake Payment Confirmation Emails: Stay Safe on Fiverr

Hello Fiverr Community,

Recently, I have been receiving suspicious messages that look like they are from Fiverr, informing me that I have received a payment for my services. These messages often include a QR code to scan for payment, which is not a legitimate practice on Fiverr.

Here is an example of such a message:

IMPORTANTINFORMATIONFORcreamdigi.png.40dc1f150fb4e5155a60738343f92fe2.png

Key Indicators of a Scam:

  1. Unusual Payment Instructions:

    • Fiverr does not ask you to scan a QR code to receive payment. Payments are processed through the platform automatically.
  2. Suspicious Sender Email:

    • Official Fiverr emails will come from e.fiverr.com or fiverr.com. Always check the sender's email address carefully.
  3. Suspicious URLs and QR Codes:

    • Be wary of emails containing QR codes or links that direct you outside of Fiverr. Always check the URL for authenticity.
  4. Immediate Action Requests:

    • Scammers often create a sense of urgency. If an email urges you to act immediately, take a moment to verify its authenticity.

Steps to Protect Yourself:

  1. Verify Communication:

    • Always check your Fiverr dashboard for any payment updates or messages. If you receive an email claiming to be from Fiverr, compare it with your dashboard notifications.
  2. Report Suspicious Messages:

    • If you receive a suspicious message or email, report it to Fiverr Support immediately. Do not click on any links or scan any QR codes.
  3. Enable Two-Factor Authentication:

    • Enhance your account security by enabling two-factor authentication on Fiverr.
  4. Educate Yourself:

    • Familiarize yourself with Fiverr's official communication methods and payment processes. This knowledge will help you identify scams more easily.

Feel free to share your experiences and any additional tips you might have for avoiding scams on Fiverr.

 

Stay safe,

Creamdigi

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19 hours ago, yanuanda said:

I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 

Your response rate to a message will only decrease if you don't reply within 24 hours.

For spam messages, reporting them as spam is supposed to not make it affect your response rate, though in the past it still did so if you want to be sure your response rate won't be affected you could enter any relevant reply within 24 hours and then mark it as spam after responding.

Edited by uk1000
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On 6/23/2024 at 11:15 AM, yanuanda said:

Thank you very much for the update. I just joined Fiverr and as a Newbie I receive a lot of spam messages. When I receive a message from a scammer (in the form of a Buyer), my response rate decreases if I don't reply immediately or within 1 hour. 
Therefore, apart from getting orders, I also had difficulty maintaining the response rate. Please tell me or share all professional experiences and how can I avoid it. Thank You.

Regards

Indra Yanuanda

 

On 6/23/2024 at 4:59 AM, drshahidur said:

I am very much new in Fiverr, received spam every time I publish a gig. I think these crooks targets especially the new comers in fiverr. I received four msgs, all of them are spams same as you.

Hi!

We apologize that this has been your experience. 

As we work to mitigate this issue to protect new sellers like you, I encourage you to report each message as they come. 

Reporting spam messages will help us crack down on spam accounts and protect your response rate.

For an extra measure of protection for your response rate, you can also aim to respond with a simple reply within 24 hours in addition to reporting the message.  

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28 minutes ago, Kesha said:

 

Hi!

We apologize that this has been your experience. 

As we work to mitigate this issue to protect new sellers like you, I encourage you to report each message as they come. 

Reporting spam messages will help us crack down on spam accounts and protect your response rate.

For an extra measure of protection for your response rate, you can also aim to respond with a simple reply within 24 hours in addition to reporting the message.  

Thanks for your response. I will do accoording to your suggestion. 

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My spam interactions via inbox have fallen off significantly. Also, no longer getting low quality briefs. Not seeing a ton of orders on the platform either but, two out of three ain't bad. 

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2 hours ago, meet2rahat said:

I got another spam message. It can be really frustrating to receive spam messages.

Screenshot 2024-06-25 185113.png

Recently, it's really extreme level disturb. How can face those scammer?

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I have a trouble a spam massage

Today I see a spam massage on my masssage options. I felt on angry to see this and delate the massage. After that my massage option didn't cleared filters. How can I cleared this, please inform me. Please check my atachemetns.

spam massgae .jpg

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4 hours ago, meet2rahat said:

I do not reply. Leave it like this.

 

1 minute ago, alam7614 said:

I have a trouble a spam massage

Today I see a spam massage on my masssage options. I felt on angry to see this and delate the massage. After that my massage option didn't cleared filters. How can I cleared this, please inform me. Please check my atachemetns.

spam massgae .jpg

It's shown on unread massage but there are no unread massage.

spam massgae 01 .jpg

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On 6/26/2024 at 8:54 AM, rottkyu said:

I had received this image message less than an hour ago with nothing else attached to it. I am pretty new to Fiverr so I am unsure as to whether or not this is real.

If it's in a Fiverr inbox message asking you to scan a QR code it's a scam. Don't do what they say. The real Fiverr don't send links to your Fiverr inbox asking you to scan QR codes.

It seems like that QR code goes to a link within a fake Fiverr scam site called "www-fiverr.eu" (not www.) which isn't the real Fiverr. Fiverr should report that fake site.

See:

Edited by uk1000
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Fiverr Scam Alert: Protect Your Cards, Don't Get Hooked!

Hey everyone, I'm writing this to warn you all about a scam I just encountered on Fiverr. It's a sneaky one, so I wanted to share my experience to help others avoid falling victim to it.

Here's what happened:

  1. I created a new seller gig on Fiverr.
  2. Shortly after, I received a message that looked like it was from Fiverr support (but it wasn't!).inboxmessage.png.bc64e782715f8b638806ed33e1a4e712.png

     
  3. The message said my account verification was incomplete and needed fixing to accept orders.
  4. It included an image with a QR code to scan and a link to follow (this is the image you attached).


 

  1. messageimage.jpg.f53edda72e14d276ea93ddab6544eecf.jpg
  2. I scanned the QR code, which opened a website that looked like Fiverr (but the address was a big giveaway - https://fiverr.order-identification.com/card/245305xxx)
  3. The fake website asked for my card details to complete verification.

    pishingwebsite.png.2d97e748be0546c9a2007716b4ed77c5.png

Red Flags That Saved Me:

  • Suspicious Link: The link wasn't a real Fiverr URL. Fiverr uses fiverr.com in their official links.
  • Card Details Request: Fiverr doesn't ask for card details through chat windows or verification processes.
  • Luckily, I got a message from my bank: Right after entering my card details, I got a notification about a suspicious transaction of ₹49746.29 and my card got blocked (phew!). This confirmed the scam.

What to Do If You Encounter This Scam:

  • Do Not Enter Your Card Details: This is the most crucial step. Never share your card information on unverified websites.
  • Report the Scam to Fiverr: Forward the fake message you received to Fiverr support so they can investigate.
  • Contact Your Bank: Inform your bank about the attempted fraudulent transaction and follow their instructions to secure your account.
  • Change Your Fiverr Password: It's always a good practice to change your password after a security scare.

    chatscam.png.e6c3525371f7c5dfb1acac8fee3f37fc.png  chatend.jpg.d01d460665d15e2a3cb1fb10426b1dfd.jpg

Stay Safe on Fiverr:

  • Be Wary of Unsolicited Messages: Fiverr communicates through their platform, not random emails or chats.
  • Double-Check Link Addresses: Always verify the URL before clicking on any link claiming to be from Fiverr.
  • Never Share Card Details in Chats: Fiverr's verification process doesn't involve credit card information.

By sharing this experience, I hope we can raise awareness and prevent others from falling for this scam. Let's keep our Fiverr community safe!

If anyone else has encountered similar scams, please share your experience in the comments below. Together, we can stay informed and protect ourselves.

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