“Account flagged due to severe violation of Fiverr policy, Location inconsistencies issue

[tayyba253]

"I'm experiencing an “account flagged issue for a severe violation of Fiverr policy”, supposedly due to location inconsistencies. Customer support claims to have reviewed it multiple times, citing IP variations from using my account on both my phone and office PC. However, Fiverr's terms allow working from anywhere. I've never violated any policies, as evidenced below also my success score is 10/10Please help resolve this so I can work without hindrance." 
ps. I travel only with in the country rarely this might be the root cause of all this issue😞

@Kesha @Lyndsey_Fiverr @ana_tomy

[Lyndsey_Fiverr]

Hi all, we are working with the appropriate teams to pinpoint what this messaging entails and how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

[yonixer]

we dont have any warnings nothing, trust me we all have no clue why this is happend to the most of us, arent freelancing is to work anytime from anywhere or we need to open a place to work there in it with the same IP and thats is funny, fiverr CS is not going to help you by anything saying that is the final descion . our only hope are 

@Kesha @Lyndsey_Fiverr @ana_tomy

[cheftychefty]

2 hours ago, Lyndsey_Fiverr said:

Hi all, we are working with the appropriate teams to pinpoint if this is a bug, or how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

 

Please do because I just got this message response in a ticket after askeing about my status. I've quite literally been one of the most honest people on this platform and I travel AMERICA a lot but i have never left the country and there shouldn't be a single reason I'm flagged. I also have zero TOS warnings on my account.

Edited February 16 by cheftychefty
typo

[ariellecolgate]

5 hours ago, Lyndsey_Fiverr said:

Hi all, we are working with the appropriate teams to pinpoint what this messaging entails and how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

 

Hi Lyndsey we did appreciate if you can share more insight on this, this account flagged of a thing is happening to most of the sellers which includes me, and there is no area of what severe violation was done. If at all you can share more lights on this and what could have been the severe violated terms it would be great.

[carrotymusic]

20 hours ago, Lyndsey_Fiverr said:

Hi all, we are working with the appropriate teams to pinpoint what this messaging entails and how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

 

Hello 🙂If the decision is final, I can't understand it, but at least allow sellers with flagged accounts to use gig promotion!!! This is important to our business!! At least in order to have clients while we are looking for a new job!

[saalif_art]

This happened to so many people I know. I hope they come up with a solution soon

[tonypartida]

This exact same thing happened to me! I'm glad to hear this has happened to lots of other sellers, because that means it is more than likely an issue with the new level system. I know I did nothing against the TOS, although Customer Service has been no help at all! They could have told me there was an issue, but they continue to act like I violated the TOS. Really frustrating!

[yonixer]

any news

On 2/16/2024 at 5:24 PM, Lyndsey_Fiverr said:

Hi all, we are working with the appropriate teams to pinpoint if this is a bug, or how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

 

[tayyba253]

Hi @Lyndsey_Fiverr, Any update regarding about the flagged accounts? Can you fix this as soon as possible so we can work without any hindrance! 

[eranga20]

I am facing the same problem and customer service just don't care about my account or fellow sellers who facing this same issue. Really stressful and disappointed because of this matter. 

[kulkicreatives]

Hi @Lyndsey_Fiverr, any update on the flagging issue or any word from the product team? Would appreciate any news you got. Thank you.

[packprovider]

Hi @Lyndsey_Fiverr, Please unflagged my account so i can work here on fiverr! 

[yonixer]

On 2/16/2024 at 5:24 PM, Lyndsey_Fiverr said:

Hi all, we are working with the appropriate teams to pinpoint what this messaging entails and how to best advise you moving forward with this warning. We will update the community as soon as we can, and apologize for any stress this has caused. 

 

@tayyba253 did they solve it ?

[canvabook]

Hey there.

Do you guys had any update regarding this issue.

Customer Support is not responding to any of ticket and they are just auto completing ticket without answering any of my questions.

Each time i am getting same copy paste answer

[iamasdali]

Hello!

I am having the same issue. Customer Support is not responding. How to fix it? 

[ahsanjamal2211]

Hi, Fellow Freelancers and Fiverr team,

I am also facing the same issue, where recently I was traveling within my own country and my account got flagged due to location inconsistencies. All my tickets regarding this issue are getting the same response that the decision is final and there is nothing that the Fiverr CS can do. I would like to also highlight that previously when I traveled this issue did not occur and there hasn't been a single warning on my account for any reason from the start of my freelancing journey with Fiverr.
 @Lyndsey_Fiverr @Kesha @ana_tomy  My tickets are being automatically marked as solved, and based on this forum, I see that many people are facing the same thing. We, freelancers, work hard to get to such levels and create a profile that the buyer community trusts, it's a shame that we are being pushed from this platform in such an inhumane manner. It is kindly requested that this matter be looked upon again and resolved ASAP! as many of us Freelancers have Fiverr as our primary source of clients and, hence primary source of income.

Thank you for your time and support!

[lalitsdmittal]

that's not good if it is due to IPs

you can work from anywhere... that's why we choose freelancing 

[spyartgraphic]

I email Fiverr due to this issue but they say we can check multiple times your account permanently flagged

[al_mustynerrro]

My account also was flagged, and i didn't violate any rules or regulations, it's just fuc*d up

[jordanpurchases]

So if you go on vacation and access your seller account this results in a suspension from the level system?  Is this right?

[hijabzehra12]

When you move to another city it's "TOS VIOLATION" The same thing happened to me. It is very sad. Fiverr should reconsider this.

[Alex.M]

3 minutes ago, hijabzehra12 said:

When you move to another city it's "TOS VIOLATION" The same thing happened to me. It is very sad. Fiverr should reconsider this.

it's not the case!

[hijabzehra12]

5 minutes ago, Alex.M said:

it's not the case!

I know that is not the case but I'm 100% sure I didn't log in from any suspicious location I moved to another city after that my account was flagged. 

and the support team continuously reply with this email

"After careful review, your account has been flagged due to activities indicating a connection to violations of our Terms of Service or suspicious location patterns. Consequently, your participation in Fiverr's level system is restricted.
You can still share your Gigs with potential buyers, and they can place orders with you."

I know these are AI-generated messages not "HUMAN" and they don't want to help us.

[hijabzehra12]

After repeatedly open ticket on fiverr customer service. 

I got the first reply that was 

"Location inconsistencies"

Now you can see the final email im associated with another account which was ban 4 year ago.

Your account was flagged for being connected to another account that was disabled due to violating our policies.
 
Users may only create and use one active account to purchase or offer services at any given point in time. Please refer to our Community Standards for additional information.
 
Please be advised that this was reviewed manually, and the decision is final and can't be changed by Customer Support.
This means that you are not eligible to take part in the levels system.
 
I hope for your understanding.
 
Best, 

[rafiq_seo11]

My level 1 account is flagged and my gigs are femoved from the search since December 2023. After the arrival of this new updates it is now completely invisible in the search. During this time i did alot of work for my repeatedly buyer but my success score doesn't increased from 4 . I think Now there is no freedom of freelancing. We hope that fiverr will do something about it.