Promoted Gigs: Gigs Showing as Unqualified

[simplyjam]

Once in awhile during slow times I will promote a gig or two. However, today I noticed my gigs are showing up as greyed out and marked "Unqualified." When I hover over unqualified it reads: "This gig cannot be promoted right now, due to possible quality issues." 

 

I have 5 star ratings on this gig. What can I do here?

[uk1000]

If it says "This gig cannot be promoted right now, due to possible quality issues." but the gig has 5 stars it might be due to the (average) private ratings that buyers can give (which might be what counts towards the buyer satisfaction rate/value?).

You could check the help pages about it, eg:

https://help.fiverr.com/hc/en-us/articles/4405489899153-How-Promoted-Gigs-works-Ad-ranking-explained

https://help.fiverr.com/hc/en-us/articles/360017729338-Promoted-Gigs

and try to keep the private ratings/buyer satisfaction rate high as well as the public ratings.