The withdrawal option was disabled. Please contact our customer support

[atikislamxb]

Hi, I removed my Payoneer and added a new one which was added successfully. from them it has been few days and I see the withdraw option is disabled when I click the button I see "The withdrawal option was disabled. Please contact our customer support". I already contacted support team 4 times. every time they reply me generic. which is below: 
 

Hi there,

Thank you for contacting support.

Here is some important information about managing your payout methods:

Make sure you’re in Selling mode, Go to My Business dropdown menu and choose 'Earnings'.
The option 'Manage payout methods' will appear in the Available Funds section where you can add or remove Payoneer/PayPal withdrawal methods.
Note that this option is not available on the Fiverr app.
 

In case you need to update your Payoneer account’s information or to change your Bank details, you will need to reach out to Payoneer Support for assistance.

I already added payment method that way, I need help regarding solve my issue so I can withdraw the fund. I don't know what to do. If an fiverr official here, Pelase help me. also did anyone face the same issue before?

[ana_tomy]

Hi @atikislamxb, you're getting the same response because you keep opening new tickets instead of responding to the existing one. It often happens that users, instead of finding the answer on the platform, rather contact CS team right away, and that's why there is that generic response providing instructions and additional links to go through. Feel free to respond to #11656123, since that's the ongoing ticket. Hope this helps and good luck 🍀

[atikislamxb]

6 hours ago, ana_tomy said:

Hi @atikislamxb, you're getting the same response because you keep opening new tickets instead of responding to the existing one. It often happens that users, instead of finding the answer on the platform, rather contact CS team right away, and that's why there is that generic response providing instructions and additional links to go through. Feel free to respond to #11656123, since that's the ongoing ticket. Hope this helps and good luck 🍀

Thanks for replying. I replied to old ticket and waited 2 days, then I opened a new ticket. finally I got reply in a new request #11655023. is it usual to get reply after 2-3 days when I reply in the same ticket? 

[sheryarkhan2k23]

Have you Got the Problem Solved?

[anantafi]

You should contact customer support.

[marketingpro_3]

You should contact with Fiverr Customer Support.