Introducing Fiverr NEO, an AI matching tool

[katakatica]

Is NEO...gone? Or did it only disappear from the seller's side (or just from me?) I wonder if I lost it because I kept trying to find myself 😛 (I couldn't, which is...either intentional or worrisome ha.) 

I guess I'm just curious if anyone else lost it, or if perhaps it just... needed more time.)

[uk1000]

I lost it quite a few days ago (probably more than a week ago). I'm not sure if it's because I logged out & back in/deleted cookies because CS told me to because of the notification problems or it it was before that.

There's the new (AI) Virtual Assistant that one person has (but not me yet).:

maybe people who are sellers too will get that at some time.

Edited February 12 by uk1000

[maitasun]

2 hours ago, katakatica said:

Is NEO...gone? Or did it only disappear from the seller's side (or just from me?) I wonder if I lost it because I kept trying to find myself 😛 (I couldn't, which is...either intentional or worrisome ha.) 

I guess I'm just curious if anyone else lost it, or if perhaps it just... needed more time.)

I still have it. Annoying!!! 😑

[jabirahamed20]

I am still waiting for it to test it out how does it work and how I can optimize my gigs for neo. Obviously I will not make a scope left to get more and more orders 

[aronok74]

On 1/13/2024 at 12:39 AM, uk1000 said:

Is Fiverr Neo currently only available for buyer-only accounts (not those who are buyers & sellers or those with seller accounts but could switch to buyer-only mode)?

because currently according to this poll, not many people from the forum have access to it:

Buyer and seller mode I can access the NEO

[filipdevaere]

I received my first brief (from NEO) yesterday.

[drnoman]

Yes, Today I got a message from Fiverr NEO feature. but I am curious about the gig performance because clients randomly choose sellers and text inboxes, and buyers select one seller but other sellers' gig performance will be down because of bulk massages without order. 

what's your opinion let's share, please 

[virtualliving]

Fiverr Neo:

- Sending me matches that doesnt fit to my GIGS.

- Setting up price catagories that are way under the market price. 

[adsensewizard]

Thanks for Neo. We've been roleplaying a game of thrones adventure and it's been fun!

[jahidhasan65]

Since buyers have a new tool, sellers should also have some direction so they can take the necessary actions to succeed.

[ghoshradhe]

On 1/18/2024 at 3:06 PM, vickieito said:

I agree - I think briefs were created just to tell people that there was a replacement for buyer requests (but not much effort/expectation was put into it) and Neo is just a shiny new toy that's there to show that Fiverr is using cutting-edge technology. I see briefs disappearing and Neo slowly evolving as AI technology improves. However, it's nowhere near where it should be in recommending a good freelancer to work with.

I think Neo would be better off as a Help Center assistant that can help users place the right support ticket, learn how to navigate the platform, its tools, and resources, and keep all of Fiverr's ToS and Community Standards.

i also agree

[dereck_s]

On 1/11/2024 at 1:31 PM, Kesha said:

Finding the right freelancer for your project is crucial, and that’s why we’re thrilled to have introduced the easiest new way to find freelancers without a dedicated Customer Success manager, our Fiverr Neo. As some of you may know, NEO is like your personalized assistant, dedicated to connecting you with the freelancer best fit for the job. 

Gone are the days of endlessly browsing for the right seller, our new AI matching tool, Fiverr NEO, is here to help! By asking targeted questions, it understands your project needs and recommends the right freelancer, saving you loads of time. 

So, how does it work? 

Simply initiate a chat with Fiverr NEO by clicking “Talk to NEO” on your homepage or your inbox. Start by telling NEO what service you’re looking for. NEO will then ask you follow-up questions to understand your style, budget, and more.

Once it has all the details, NEO will suggest a match. If you’re satisfied, engage the seller by requesting a quote. Or, if you want more options, click “Show me another option”. 

If you need more time to think before reaching out to a seller, don’t worry. NEO keeps your conversations labeled and stored in your inbox for easy access. 

Whenever you reach out to your freelancer of choice, keep an eye on your inbox for the freelancer’s response. They may either respond with a custom offer or with a request for more information.  

NEO is currently available to a large majority of the marketplace. We will continue to roll it out to all users over time.

Is there a way I can use NEO to help get orders as a seller?

[priyank_mod]

5 hours ago, dereck_s said:

Is there a way I can use NEO to help get orders as a seller?

We can't, its primarily for buyers. 

So far I have received a few neo-generated enquiries where either it has recommended me as a seller or it wrote the brief on behalf of the buyer!! 

Ironically, briefs written by Neo sound almost identical and very mechanical!! Eventually, buyer has to answer seller's questions and write more in reply. 🤦‍♂️

[studioo87]

Now I know NEO didn't like me.

I received +20 messages per day and this last week it went to only 2 or 3 for quotes requests.